|"Lovely staff, quiet rooms, good food!"||(in 216 reviews)|
|"Great location, clean, friendly staff."||(in 201 reviews)|
|"Smart Modern comfortable Hotel."||(in 146 reviews)|
|"Zero room service despite four attempted calls."||(in 33 reviews)|
|"VERY slow service in the bar."||(in 24 reviews)|
Gym and Spa was excellent. Obviously easy for plane flights just a gentle stroll, but it worked well for an event in central London also. Caught the last Heathrow Express train at 11.25 in my room by 11.55.
The room, the bed and the bathroom were all comfortable and to expectations.
We had flown in from Hong Kong and were transiting overnight at Heathrow with an 8.20am departure the next morning. After check in at approximately 7.15pm, we stopped by the restaurant to make a dinner reservation for 7.45pm. Even though we could see that the restaurant has many empty tables, we were curtly advised by the restaurant staff that the earliest we could book would be 8.30pm. Given we were traveling with young children and we were all tired after our flights, we elected to go for room service. We ordered room service of 2 burgers, 1 kids fish and chips and 1 kids chicken and chips at 7.45pm. We were advised to allow 40 minutes (for a meal that would take 10 minutes to prepare). After waiting 45 minutes, we called to enquire of the status of our meal. We were told it would be another 15 minutes. They hastily cooked our meal and it arrived at 8.50pm. The children were mostly asleep by this stage and we were no longer interested either. The Pinot Noir was undrinkable. Staff were apologetic. We were not charged for our dinner. The whole experience gave the impression that the hotel trades on its location as the only hotel located at terminal 5.
Room was super clean and bed very comfortable. We checked in early and our room was not yet ready, but they were kind enough to give us a different room which was a kind of a downgrade, but we gladly accepted it as all we wanted was to go to sleep, after a night flight.
This comment is for Travelocity’s attention: the hotel would not recognize my Accor Hotel membership and would not credit my Accor account for this stay. Neither were they willing to give us access to the Club which is a courtesy they normally give Accor members. All of this was because we did not book directly with Accor, rather through Travelocity. We understand that this is Accor’s policy and not Travelocity’s fault, but, if you want to keep us as customer, can’t you work with the hotel chain to remedy this shortcoming?
Keep up the good work
Ideal for early morning flight from Heathrow Terminal 5. Did not use it but BA check-in & bag drop would be very convenient if travelling with hold baggage.
Not a lot!
Breakfast was great and had plenty of options for gluten free and dairy free.
upgraded. large king room. easy parkinf
Pay for convience
Sofitel is not a cheap option, but after a long haul flight it’s great to have the hotel right at the terminal. Fabulous breakfast and great soundproofing sets you up ready for the next leg of your travels.
My case was delayed so I would have liked extra touches expected in a higher end hotel. A bathrobe and toothbrush, comb and hair conditioner would have been nice. Also we were made to queue on checking in as we got stuck behind a plane full of people whose flight had been cancelled. We had a confirmed booking so it would have been appreciated if we could have checked straight in. Staff very friendly and helpful at reception and concierge the following day. I think we were unlucky with a bad patch at check in.
Excels at the two things you need most from a hotel:comfy beds with top quality duvets and pillows, and a roomy, hot powerful shower.
Decor was bland and unimaginative. While the restaurant was excellent, it didn’t justify the silly price it charged.
This is such a great hotel. I would recommend it to anyone for any occasion. As soon as we arrived the staff helped with our bags and we even got an upgrade to a king sized bed. The room was very clean and accommodating.
Convenient location with the tube just a stone's throw away. Staff are really polite. Place is clean.
Beautiful hotel with fabulous decor and facilities. Staff were very helpfuland pleasant. Food wonderful.
Only complaint was that there was no outside light inthe room. Window looked onto an interior walkway.
The most uncomfortable bed I have ever slept in.
The main purpose was to have a restful sleep before a flight. The bed made this impossible.
Enjoyed every minite at your hotel. The next time I travel to London I will definitely stay at your hotel because it makes departure from London so much easier.
Access to Heathrow Airport , comfort & amenities , access to transport to London city by express train or Underground Tube. Ideal for short layover at terminal 5 before continuing journey.
Only complaint was the cold London weather!
the hotel is well placed in Heathrow terminal 5 with a really simple walk to departures. The room was as you would expect for this level of hotel, staff were friendly and helpful
Rooms and bedding very clean. Public areas modern with pleasant atmosphere.
The check in staff member was efficious and pushy. Was not interested in our needs, was more about upselling to us.
Proximity to T5 is first class
Complicated room lighting arrangements
The hotel and restaurants were excellent
Espa and the room
There are not enough information/indicative signs from airport hub to the hotel
clinical ambiance, no family room offered
Sofitel London Heathrow is an award-winning Heathrow airport hotel, guests will find that it combines convenient location and luxurious comfort in the world’s busiest airport.
All 605 rooms meld high-end technology with an elegant design. Plush bed, work space, free WIFI, mini fridge, and soundproof windows are part of the smart lifestyle touches that make a stay feel comfortable. Ideal Heathrow accommodation for families are available with adjoining rooms.
At Sofitel London Heathrow, guests are able to pick a drink from the complimentary mini bar that can be found in the peaceful living area of a luxury London Heathrow suite. The three-bedroom Imperial Suite features Swarovski bathrooms as well as a meeting and a dining space.
Guests are invited to detox and relax at the Heathrow spa. Over 25 treatments are available at this award-winning spa. Unwind in the sauna, vitality pool, relaxation room, or steam room as part of treatment.
Warm international service in the luxury Heathrow airport hotel amenities includes free WIFI throughout the hotel, currency exchange, a hair studio, Park and Fly packages, and plentiful parking. Hospitable concierges can arrange personalized London tours.
Two distinct Heathrow restaurants and tea salons add to the hotel’s cosmopolitan ambiance. is enhanced by Choose La Belle Epoque serves fine French cuisine or Vivre for fresh live cooking. Tea 5 serves afternoon tea with finger sandwiches as well as Parisian pastries.
Two elegant lounges within London's Heathrow airport provide guests with an ideal setting for relaxing between flights after sightseeing or work. Le Bar Parisien is intimate and elegant, and the Stylish Sphere will serve cocktails and light snacks.
based on 5,300 reviews
Policies vary by room type and provider.
If you’re celebrating a special occasion such as jetting off on honeymoon or just looking to surprise a loved one, this hotel offers you the chance to book a special Romance package. Bookable up to 24h prior to arrival, the package includes a bottle of chilled champagne, chocolate or flowers in your room on arrival, breakfast in bed every day and late checkout until 4:00 pm (subject to availability).
This accessible hotel incorporates numerous features that will ensure guests with reduced mobility enjoy a much more comfortable stay. As well as ramp and wheelchair access, certain rooms feature accessible bathrooms and additional facilities such as mobility aids, plus visual alarms, knock lights and phone lights for the hearing impaired.
The hotel is connected to Heathrow Airport’s Terminal 5 by walkway and to all other terminals by public transport. Free inter-terminal trains operate from Terminals 2, 3 and 4, and there is also a Hoppa bus service available from Terminal 4. If you’re traveling in from Central London before staying the night, you can opt for the 21m Heathrow Express train service from Paddington Station, followed by a free on-airport transfer, or take the London Underground to Terminal 5 and follow signs for the walkway.
The ESPA spa at this hotel offers several signature treatments to help you relax before or after your flight. Favorites include the ESPA Body Ritual – 2h of exfoliation, a marine algae or mud wrap, and a tailored aromatherapy massage – or the Lift & Firm Facial, which uses advanced collagen-boosting products, skin analysis and lifting massage techniques. A wide range of treatments tailored for men, pregnant women and children can also be booked in consultation with the spa’s trained therapists. For an extra treat, guests may book a special spa package featuring a soothing treatment and glass of sparkling wine.
The hotel offers rates both with and without breakfast, allowing you to enjoy flexibility during your stay. If you choose a rate without breakfast, the buffet costs £20 ($26) per adult.
Children aged under 2 years are considered complimentary guests at this hotel if they share their parents’ bed and bedding. Rollaway beds for older children (up to 12 years) may be reserved in advance for an additional fee of £20 ($26) per night.
This hotel understands that guests may wish to check in before the designated times, and thus operates a policy of granting early check-in when available. This service cannot be guaranteed, but guests are welcome to request it. Late checkout and day room use may also be available for an additional fee. (Prices checked 05/13/19).
Sofitel London Heathrow is located at Terminal 5, 9.7 km from the center of Hounslow. Hounslow Urban Farm is the closest landmark to Sofitel London Heathrow.
Check-in time is 14:00 and check-out time is 12:00 at Sofitel London Heathrow.
Yes, Sofitel London Heathrow offers free Wi-Fi.
No, Sofitel London Heathrow does not offer free parking.
No, Sofitel London Heathrow does not offer free airport shuttle service.
Sofitel London Heathrow is 2.5 km from London Heathrow.
No, pets are not allowed at Sofitel London Heathrow.
No, Sofitel London Heathrow does not have a pool onsite.