|"staff very friendly and helpful."||(in 58 reviews)|
|"The bed was very comfortable!"||(in 31 reviews)|
|"Great room and view!"||(in 44 reviews)|
|"Expensive Parking uncomfortable pillows"||(in 45 reviews)|
|"Bathroom was too small."||(in 11 reviews)|
|"Mirror was dirty in my room."||(in 28 reviews)|
Nice stay friendly staff.
RUDEST STAFF EVER
Heavenly bed, as usual
The staff was so nasty. Ms. Morales was disrespectful and ambivalent to the customer experience.
No parking available for guests upon check-in. We had to find a public parking lot several blocks away. Bathroom sink would not drain. When the toilet was flushed, water backed up in the sink. Bathtub faucet was very loose from wall and fixtures didn't look clean.
Yummy oatmeal, poor service
The food, particularly the oatmeal, was very good. Also, the room service and front desk staff were friendly and helpful.
We had to wait well into the evening (until 7 or 8nat night) for our room to be cleaned and that only happened by then because we asked. Several times. The wallpaper was peeling in the bathroom, the shower curtain smelled of mildew and there was mold in the shower
Staff was excellent and very helpful
We were given the keys to an occupied room, which turned out to be an NFL player, then left in the hallway for an hour while the hotel tried to figure out where to put us. They told us the hotel was empty from New Year's Eve the night before but seemed to have booked the only two customers to the same suite! No apologies whatsoever from the manager of the hotel after the hour and a half inconvenience of looking at three rooms before finally getting to what we paid for. We were given a credit to the hotel restaurant and when we tried to use it the bartender told us to pay the tab and the front desk would reimburse us the next day. Thought it was weird but had somewhere to be so I paid the tab. Needless to say, we didn't get a dime back of the "credit" we were supposed to receive, instead we spent $70 on a restaurant we weren't planning to go to. The customer service we experienced for a Westin was unbelievable and they did nothing to make up for all the issues. Will never stay here again.
Love that The Westin is pet friendly, but no dog NRD or bowls this time. Tight fit on double beds.
The Westin Indianapolis: a rating
The view from our room was of downtown and from the 13th floor pretty incredible. Everything we needed was within walking distance which for us was wonderful.
For the cost of the room, tacking on a fee for wifi seemed much. Being in this hotel for business made conducting business difficult and the computers in the lobby were no help. I feel a bit like I paid for more than what I got out of staying in this hotel; beautiful, but pricey.
They upgraded us for free since it was our anniversary which was so gracious and nice!
the renovation finishes we not up to par, everything was sloppily done. our roon overlooked a nasty rooftop. we had to pay an additional $30 to park our own car on the premises after the room was over $150. Ridiculous and we expected a beautiful hotel. The whole lobby was under construction and it was embarrassing to have to bring my guest in to that.
No rooftop access.
The location was great, and cannot be beat. The beds were comfortable and the room was spacious and comfortable!
Parking should either be included or discounted for those staying. We reserved a King deluxe facing the city and got 2 full size deluxe room facing air conditioning units on top of the conference center. Overall clean hotel, but for a downtown hotel for the price, it wasn't satisfactory.
The view and the comfortable bed.
Lack of provision of a kettle and tea bags (not everyone drinks coffee).
Very nice location for shopping. very welcoming staff. very clean rooms. bed was comfortable. nice view from room
Breakfast should of been included with the price.
Location, Location, Location
The Wireless Charge
The bath products were very nice- I've never seen soap shaped like a leaf at a hotel- very fancy!
The staff and the facility were both wonderful. The price for the room and parking was high, but it was very convenient for the conference I attended.
The Westin in Indianaplolis is dated, rooms could use updating.
Very small bathroom
The hotel was great. Love the location. Love the bed . Room was nice & clean. This was a return trip and will stay there again.
The staff was very accomodating during a very busy check-in. Hotel was in perfect location for downtown Indy. The room was nice!
valet parking made it easy and they were always quick to get my car. the front desk was helpful and curteous.
could not check in until 3:00 pm- departure from the hotel parking lot took us 1/2 hour! will not stay there again
The Westin Indianapolis is located in the heart of downtown Indianapolis and top attractions surround the hotel. A convenient skywalk connects guests to the Convention Center, Circle Centre Mall to nearby restaurants, shopping, and nightlife. The Lucas Oil Stadium is within walking distance, as is the Indianapolis Zoo. Banker’s Life Fieldhouse is close by for concert goers. Indianapolis International Airport is close by, only 8 miles from the hotel.
The Westin Indianapolis offers travelers 575 guestrooms feature their world-renowned Heavenly® Bed. Guests can enjoy the Heavenly® Bath for a spa-like shower experience. The hotel has traditional, deluxe, club level, king plaza, and executive rooms.
All rooms include large windows, contemporary art and furnishings, and additional amenities range from a 55-inch LG HD TV to high speed internet access. Amenities include shower/tub combination, a desk with ergonomic chair, mini-refrigerator, coffee maker/tea service, a robe, iron and board, a sofa, and a chair.
It offers upgraded presidential and governors’ suites. Its Presidential Suite includes a Murphy/wall bed, a sofa bed, 2 bathrooms, and table with seating for 8.
Property features include a heated indoor pool, a whirlpool, a fitness studio and workroom.
American Nourish is open for breakfast, lunch, and dinner at the hotel. Guests can enjoy 24-hour room service, and also a sundry/convenience store is available. The Westin has a bar and a lounge for guests.
The Westin Indianapolis offers business meeting and conference space, along with offering wedding venues. The Westin Indianapolis is the perfect stay for the leisurely and business travelers in the downtown Indianapolis area.
based on 729 reviews
Policies vary by room type and provider.
Guests with existing The Westin Indianapolis reservations for any future arrival date, including reservations with pre-paid rates, can make full changes or cancellations without a charge up to 24 hours prior to arrival, as long as the change or cancellation is made by June 30, 2020. For guests making new reservations at The Westin Indianapolis for any future arrival date, including reservations with pre-paid rates, between today and June 30, 2020, reservations may be changed or canceled at no charge up to 24 hours before your scheduled arrival date. For more information, visit the Mariott Response to COVID-19 page.
The Westin Indianapolis is located at 241 West Washington Street in Wholesale District, 0.4 km from the center of Indianapolis. Indiana Convention Center is the closest landmark to The Westin Indianapolis.
Check-in time is 16:00 and check-out time is 11:00 at The Westin Indianapolis.
No, The Westin Indianapolis does not offer free Wi-Fi.
No, The Westin Indianapolis does not offer free parking.
No, The Westin Indianapolis does not offer free airport shuttle service.
The Westin Indianapolis is 12.9 km from Indianapolis. The Westin Indianapolis is 151.6 km from Cincinnati Cinci./N. Kentucky.
Yes, The Westin Indianapolis is a pet-friendly hotel.
Yes, The Westin Indianapolis has a pool onsite.
Daily cleaning, increased availability of sanitation products.
Lobbies with safe social distancing.
Minimal contact with hotel personnel and other guests.