X2 Koh Samui - A Spa Retreat

peaceful

The cleanliness of the Villa

It's very private and peaceful. Great place for honeymoon compared to chaweng beach. Staff Thorn and OR are very friendly and approachable making our stay more comfortable.

Sometimes service can be very slow and at times the staff didn't get back to us and we have to chase them. We found mosquitoes breeding in two of the flower pots in the bathroom. There should be preventive measures and awareness of such issues. Cleanliness of the room is below standard and the toilet always smells. Vacuum n mop should b use to clean the room. I notice that broom that was use to swipe the pool side was use to clean the room which is highly unhygienic. Cleaning product should be used to clean the floor and the toilet.

Design of hotel & calmness that's it

No see at all to swim, misleadind for the gusts, not clean pool, soap had teeth marks by rats, pool had too many insects & dirt was never cleaned by staff, dead insects all over the room, pool was shallow to swim, dirty, and never clorinated, breakfast very poor if a guest is late for breakfast stays hungry, towels in the room were old & over used with threads hunging same for room robes.

The privacy of the room, the bathroom and the gentleness of the staff at the reception

The room was not very clean. The pool of our villa is full of leaves and bugs and the pillows of the deckchair were very dirty!