Really poor leg room and uncomfortable seats
Flight was very comfortable and staff was friendly. I wud more food choices would be better tho
Seats could’ve been more comfortable
Cons: "Offer cappuccino along with coffee, tea, and juice."
Cons: "WiFi down the entire flight, made worse by the crew continuously promising it was “about” to work. Wouldn’t recommend Emirates to any professionals traveling who rely on staying connected on such a long flight!"
Cons: "It was cold and the blankets got collected 45 minutes before arriving. Well, we had to wait 30 more minutes to get to a gate and I was freezing!"
Pros: "Food is good."
Cons: "Seats could have worked well. Infotainment could be better"
Pros: "Cabin crew services"
Cons: "Food could have better"
Pros: "Every thing"
Cons: "wait for baggage was way too long. Unacceptable."
Pros: "Overall a decent flight."
Cons: "Didn’t like the boarding experience. You have somebody look at the boarding pass but then they sent us to a waiting area. The waiting/boarding area didn’t have space to make nice lines fir boarding so it was pretty haphazardly organized. You really can do better."
Pros: "Service on the plan was excellent. Food was delicious"
Cons: "Airport helpers at both airport are not dealing properly. Newark wheelchair employees were demanding for big money as tips. Why money is charged to use trolley to move luggage????"
Pros: "Business class makes the entire trip much more comfortable."
Cons: "no negatives"
Pros: "Plane is good as usual"
Cons: "Food was not available “my choice “ Movies are the same for long time Comedy movies available are not comedy and old Crew were not responding in a professional way I was disappointed"
Pros: "The ICE entertainment"
Pros: "The entertainment options were very good"
Cons: "Bathrooms were dirty. People running over each other to board at TRV airport. Clear and helpful announcements may be needed but the ground staff is mediocre at best"
Cons: "Staff don’t smile! I ask for hot towel the crew didn’t give me any!"
Cons: "Shitty boarding like in all India airports"
Pros: "Business class on Emirates is superb. Nice cozy cubicle and lots of attention. The food was remarkably good. Really enjoyed the 16.5 hour flight. Made it very enjoyable."
Pros: "Airbus was comfortable. Entertainment was really great."
Cons: "I wish there was more legroom."
Pros: "I like food and spacious seats, make journey comfort"
Cons: "TV movies were outdated,"
Cons: "I missed my connecting flight and was left ro sleep at the airport without any assistance from the Emirates staff. I have to pay for another flight to get to my destination"
Cons: "didn't like anything about it"
Pros: "Travelled Business Class - a great experience."
Cons: "Slow to board."
Pros: "Crew were excellent , very pleasant and helpful"
Cons: "Food was horrible , not much options for vegans"
Pros: "Plane was almost full, had a spare seat in the middle. Meals were good. Staff were run off their feet but coped well."
Cons: "The flight from Brisbane to Dubai then to Barcelona was excellent compared to the return flight from Dubai. Dubai to Brisbane flight, seats were very uncomfortable, seat cushions were hard. Toilets ran out of paper and hand towels, I had to Inform a staff member. Cabin had a peculiar odour."
Cons: "Seats are cramped and uncomfortable"
Cons: "service, staff. had night mare"
Cons: "Movie selection terrible."
Pros: "We got upgraded which was a lovely surprise!"
Cons: "Nothing with the actual flight."
Pros: "Times were great! Food was decent for airline food comfortable seats great selection of movies"
Cons: "I liked everything"
Cons: "Food was not very good. Lightly tested. The crew never came beside serving food"
Pros: "This was our first time flying Emirates and it will not be our last. The staff, service and experience has been very pleasant."
Pros: "Service, food, crew and the A380 was great."
Pros: "The roomy seat and extra leg room are very nice. Very friendly crew, they made travelling with children a lot easier. Like them."
Cons: "The food is not as good as expected I actually did not eat the food, it was just not good."
Pros: "flight on time.. no delays. Very courteous."
Cons: "nothing to unlike"
Pros: "Everything was good"
Cons: "I found out that my payment was not verified as I arrived at the airport and I wasn't informed my email or any kind of way about it. It was a total disaster. Deeply disappointed. Regards"
Pros: "The amenities in Business Class were excellent - the seat was luxurious and you could actually catch some sleep. The food was gourmet and the staff was very attentive. They made a small mistake and forgot to serve me dessert but the mistake was remedied immediately when I informed them of the slip up."
Cons: "I paid a LOT of money for a Business Class seat and yet I was never notified that my flight was going to be delayed in departing by 12+ hours until after I arrived at the airport. According the the flight crew, they were notified at 9am that morning and the airline had my phone number and email, yet I arrived at the airport at 8pm because I was never notified! I spent $50 to take a taxi to the airport and now I had a 10am departure the following morning! I was given no compensation for this massive issue. Just "sorry, come back tomorrow!" I was very upset! My choices were either take ANOTHER $50 taxi home that night and then another $50 taxi back in the morning or get a $150 hotel room at the airport. So glad I paid THOUSANDS OF DOLLARS for my Business Class seat (a big spend for me as I've never flown Business Class before but felt like a special treat for a special occasion). WTF, Emirates!"
Pros: "Price on my ticket was great and comfort was good"
Cons: "The ground staff at Bangalore in India had no idea on crowd control. Before they started boarding they made no announcements. The agents would talk amongst themselves but there were no announcements. With the result that everyone rushed at once for boarding. The lady agent who was scanning the passes kept yelling at people to form a line but by then it was too late On the flight, they ran out of vegetarian meals by the time they got to my seat!!"
Cons: "In this flight the flight attendant thought she was doing us a favour,although seated in 26F,preference of food was finished,there was no Pepsi,and felt I was treated badly because of my color and dress mode."
Pros: "Everything was on time. Very comfortable. Nice service."
Pros: "This is my first flight out of Nairobi (have made 8-10 others) for which the airline boarded using anything other than a division between first & economy classes. Emirates boarded economy passengers using zones (A-F), which was more orderly."
Pros: "Flights were booked back in May and Emirates did not make major schedule changes"
Cons: "Consistently late departures. Did not keep passengers informed about updated departure times. After serving the food, it took more than one hour to take the leftovers away. During the flight from Dubai -Chicago, hot beverages were served 1.5 hours after the food was served. Crew was not friendly at all. During the Chicago-Dubai flight a crew member basically yelled at passengers "open the windows" and I had to tell him to "ask nicely please). Emirates comes nowhere close to Singapore, Thai, or Turkish in terms of service."
Cons: "For three hours since takeoff we were not served any food or drinks. I was dehydrated and my sugar level had gone low. When they finally served us, they said they did not have a vegetarian meal inspite of my having ordered a hindu vegetarian meal. on creating a ruckus they managed to arrange a vegetarian meal"
The Etihad ground staff didn’t communicate about new flight timings in bengaluru & didn’t escort or help passengers when we are stuck in security. Other airlines took responsibility to escort passengers. The food was good AUH- BLR; AUH- WAS . Others like WAS- AUH & BLR- AUH. Food was horrible. Etihad looting money in name baggage policy. No communication to passengers about cabin baggage policy.
Both major veg meals included Paneer - seems like they are limited on vegetarian options to have to serve the same on 2 diff meals. yes these meals incl other items but 2 diff veg options would help.
No proper directions about US immigration/ customs locations and procedures.
Cons: "In terms of comfort, Etihad offers a good level!"
Pros: "Not satisfied"
Cons: "Need improvements"
Pros: "Very unprofessional crew, particularly Katarina who had quite an attitude and twice left out the last four rows for drinks and coffee. Simply out of laziness."
Cons: "Online check-in had website issues and did not allow seat selection. Web check-in and on board service need significant improvements. Would not fly Etihad again; much higher standards and better service with Emirates or Qatar Air."
Pros: "The crew was good. Loved the mango juice and veg food."
Cons: "The seats are hard. More leg room please. Better entertainment with more recent clicks required. Toilet seat needs to stay upright. The eating tables should be straight. Should be able to recline our seats more."
Pros: "Amazing crew"
Cons: "At check in"
Pros: "Good crew"
Cons: "Service could have been better"
Cons: "Overall cabin is too cold"
Pros: "Everything is fine and good"
Cons: "Tv Options"
Pros: "Head rest helped me get sleep in economy section"
Pros: "Same food offered on both trips was a bit disappointing"
Cons: "the food .there is only one choice of meal there is delay time from AUH to beirut"
Pros: "I liked everything but I still could not find out if I was getting credit on the frequent flyer sustem"
Pros: "Absolutely LOVELY crew. I'm a frequent flyer and my journey from Bangkok to Abu Dhabi was amazing. Thank you! Everything was very good with except for the screen: on both planes, it didn't work but it was exceptional in experience. We got 5000 miles as a compensation.."
Cons: "The screen /server didn't work, but it was exceptional in experience."
Pros: "Entertainment system"
Cons: "Seats are small , price is expensive"
Pros: "Goodbye excellent"
Cons: "Thé cancelled m'y ticket. When I reach Séoul air port they have to call tout airseychelles.com and rebook ticket do I have to run With air hôtesse to the plane to catch it.lots of stress"
Pros: "Crew was good. Food was OK."
Cons: "While going Airport staff was not at all good at Chicago airport. I had a carry on bag, which I had been using in all other airlines as carry on for last couple of years and never was told that the size is not right. I was asked to either check in carry on as extra baggage and pay $300 or put my carry on stuff in my other checked in baggage and pay extra for over limit $120. And I have to trash my carry on of $80 value. I was not at all happy. I noticed in the flight so many passengers have the same size carry on, which I have to trash. On my return journey from Delhi to Abu Dhabi I was talking to a woman in the security line, who was sharing the same experience and she told me that they charge her $400 for one extra suitcase. To me that was shocking as how come I was asked $300 for extra checked in bag and she was charged $400. No idea what kind of policies Etihad has for extra baggage. I would like Etihad management to pay attention to the airport staff dealings with customers."
Pros: "Good entertainment program, seat space in Economy class is fine, amenity kit even in Economy Class"
Cons: "Only one service (dinner after aperetive) and no soft drinks, coffee/tea before landing. Cabin crew has not been seen after the service and seemed to be bored by the job."
Pros: "Cleanliness of the bathroom"
Cons: "Breakfast was not good enough"
Pros: "On this leg the general courtesy was great especially one particular hostess, Nikita. The movies and certain music on the menu were a good range."
Cons: "The food! 12 hours of mediocrity in a aluminium foil. My wife and my hand held consoles were not working and hence we couldn't use our reading light besides some other functional limitations. An elderly lady sitting in front of me had a bad bout of chills because of the cabin temperature (most probably) the staff never followed up on the help that fellow passengers had given to the lady. My prior two flights with this airliner were much worse My A380 experience in the Emirates has been MUCH more spacious and great meals with a predictably jollier staff. Qatar airways can perhaps even top that. The only thing I feel etihad has over these better rivals is the convenience of the US Immigration. As a NATIONAL CARRIER of the UAE, I'm quite unimpressed and disappointed."
Pros: "The head flight attendant went the extra mile to ensure we got aisle seats together after our seats had been changed since we checked in. Very happy that she went the extra mile to pull it off. Movies and food were very good."
Cons: "We didn't like that our confirmed aisle seat had been switched since we checked in and were confirmed. It was uncomfortable for a while trying to solve this with the ground staff, but they put the message through and I mentioned it again and it was resolved in the end."
Cons: "Lost baggage at LA after deboarding no body guide from where to collect baggage where to go all mismanaged"
Pros: "Fast and on time"
Cons: "My butt hurts"
Pros: "Quick flight"
Cons: "Seating is tight"
Cons: "Seats in business class could definitely use an upgrade in this segment,.. not worth the business class premium vs. the longer segments"
Cons: "The flight was delayed and the next connecting flight was missed"
Cons: "From the trip to india and the way back, The experience was horrible. The staff was rude and unwilling to help. Compared to other airlines very bad customer service. I will never fly Etihad again. I will actively tell people not to fly Etihad. At the Ahmedabad Airport they were unwilling to help and very rude!"
Pros: "All crew members were 5 star and so friendly! They checked many times on everyone, coming along with water often."
Cons: "The attendant who checked me at Delhi airport informed that the flight to Abu Dbabi to Istanbul was a full flight and therefore the only option was to have a seat in the middle. However, near the end of my flight I went to the bathroom and noticed there were MANY open seats with more than a handful of people that had a whole row to themselves. I wonder where she got her information because what she shared with me was totally false and I am totally appaled. very old on flight - dress warm!"
Pros: "Great staff, very responsive. I was upgraded - i feel that Etihad Gold members are really respected making it well worthwhile showing loyalty to the airline"
Pros: "Punctuality, space, tv monitors in each seat and nice service"
Cons: "There was a chicken sandwich offered in the middle of the flight that is by far the worst airplane food I've ever had"
Cons: "I was assigned a middle seat next to a obese person. It was very unpleasant 13 hours, and the airlines could have moved one of us."
Pros: "Flight was spacious better than others."
Cons: "No option to choose kids food in website. Also the vegetarian food was bad. Passengers were made to stand near the door of the flight for around 30min as cleaning was going on. Should have at least left them seated at the waiting area."
Pros: "On time as scheduled. ground staff were very very polite and efficient ."
Cons: "I have flown in Cathay , Singapore , KLM . lufthansa as I go to Calcutta every year for last 25 years . Never had a 16 and half hrs flt with only one full meal . It should be 3 full meals. Both ways had totally unsophisticated cabin crews . Needs education and training . A basic term like scotch on the rocks needed four explanations . No clue about beer whatsoever . OK for Saudia not for gulf countries. Village girls in an uniform."
Pros: "Fast track through passport control and customs and quick boarding. The crew made the long flight relaxing and comfortable."
Cons: "Dinner was great but breakfast was not as good."
Pros: "Aircraft was good. Food was good. Crew was nice."
Cons: "Entertainment system could be better. Ground staff wasn't cooperative. They had arguments with pretty much everyone on weight/size of cabin baggage."
Pros: "The flight was awesome. A380 is thebest"
Cons: "They didnt have A380 from abu dhabi to SFO which was the longest part of my trip."
Pros: "The boarding was fast , long queues at American emigration trip was good ."
Cons: "food was not that good although I ordered a sea food meal."
Cons: "When I buy a ticket through etihad website, I expect etihad service, even if it was operated by other airline. Air Serbia managed to loose my luggage on a direct flight between AD and Belgrade, and the plane was very old, without entertainment."
Pros: "Nothing. It is not a choice airline for at least international."
Cons: "I was coming from Düsseldorf with changeover at Abu Dhabi and they did not load my luggage."
Pros: "The flight was on time. The food was great, seating was comfortable. Crew members were very helpful."
Pros: "Seats, pillow"
Cons: "Food was ok"
Cons: "I do not like having to take a bus to and fro the terminal in Abu Dhabi. Especially when the connections are short."
Pros: "Maybe entertainment system, but brought my own laptop anyway"
Cons: "Unfriendliness of cabin crew Flights too cold Few years ago the were the best Low luggage allowance in comparison to other airline Was charged for 1Kg extra, which will never happen in other airlines"
Pros: "The crew was nice and it wasn't a full flight so we had room."
Cons: "The food wasn't very good and the headphones were a bit uncomfortable"
Pros: "The crew was courteous and pleasant. Boarding was quick. Airplane was clean. Blankets were warm. Food was good."
Cons: "Aircraft old so entertainment was not on the individual seat. Seats were hard and didn’t recline too much. Leg room was decent. Check in was horrible. 45 minute line."
Cons: "Food, WiFi on airplane."
Pros: "Flight was amazing but my connection in Barcelona to Tel Aviv was a bit stressful. I couldn't check in via app or phone, When I arrived at security in Barcelona, security would not allow me to pass without a boarding pass. So I had to leave the gate area and go to El Al ticket counter."
Cons: "I almost missed my flight because of this. I called Expedia staff and they weren't much help. Next time I will be better prepared when booking flights to Tel Aviv."
Pros: "Everything went went really well. The only problems was a delay of several hours which they posted so I knew in advance."
Pros: "Fairly empty flight. Decent movie selections. Pleasant crew."
Cons: "I shouldn’t have upgraded to Economy+ b/c the front row (in Economy) has no where to store your things except overhead, the extra legroom is negated by everyone using your row to cross between aisles and the screen that folds out from the armrest wouldn’t stay upright & required constant adjustment. No WiFi is disappointing for a 12+ hr flight."
Pros: "Good service"
Cons: "No individual entertainment unless youve already downloaded the program to your computer. Non-supportive headrest made it hard to sleep"
Pros: "New plane"
Cons: "Head phones very poor quality"
Pros: "Респект израильским пилотам!!"
Pros: "I did like the breakfast provided, eggs were good. Dinner was fine too, I liked that hummus was provided.. seats were comfortable. There were sufficient bathrooms."
Cons: "Even though the seats were comfortable, the legroom was not."
Pros: "the staff is nice and helpful, food was fine, boarding and fligh on time"
Pros: "The boarding was the only redeemable of the trip, correct and efficient"
Cons: "The plane was not in good condition, broken seats, screens and individual lights that did not work, heavy attention of the personnel of board, the food of low quality and without provision of water during the flight"
Pros: "Boarded quick"
Cons: "Waited one hour in line to check my Bag. Sat in the back of the plane smelled like the bathroom. The tv wasn't working and I asked five people to fix it after asking so many people and there could fix it they eventually gave me an Ipad which was halfway through the flight. I tried to watch a movie but couldn't finish because they took it away so quickly. I was in such a rush to get out of the plane I forgot a bottle of vadka I had bought in duty free."
Cons: "An old airplane, no personal Entertainment, For some unknown reason I couldn't upreared my seat with my Frequent Flyer points. The food was bad and made me heartburn"
Cons: "very little legroom to start and then the entertainment system is under the seat in front of you so can't stretch one foot at all."
Pros: "Even though some of the passengers were tough and angry after a cancellation of another airline’s flight, the crew did everything in their power to make the flight go smooth. They attended every need, and made sure everyone gets what the wanted. Also cleaned the toilet very often!"
Cons: "The airplane is crappy (old 747). The entertainment system didn’t work in my seat. I was told nicely that they know it’s an old airplane, and it’s going out of service soon. After that they really made sure I feel comfortable."
Pros: "We could. Not make a notmal check in. By the time we could 24 hrs before all the seat s were engaged."
Cons: "8 hour delay. No information. Crew turned off the screens and refused to give people information. Hungry screaming children. No compensation. Couldn't even get water on the flight more than one time. Television was a small screen. Volume didn't work. Only four channels and one was the map. Spend your money elsewhere. El Al has a lot of growing up to do. I've flown all over the world with multiple carriers. This was by far the worst. They're profoundly more expensive than other carriers to Tel Aviv. They could do a lot better than this!"
Pros: "Israeli jewish airline"
Cons: "Safety movie didn/t work properly and we taxi back to the gate."
Pros: "Crew space overhead"
Cons: "1 1/2 hour delay on board before departure: bathroom not clean"
Cons: "In your website it was not specified that this wad a low cost flight. More expanses were required on check in. There were many passengers that felt misleaded."
Pros: "The crew is nice."
Cons: "Yet again the plane was old and uncomfortable. I am fed up with paying full price and getting a plane that has an entertainment system that is falling apart and seats where you feel like you are sitting on top of the other passengers."
Pros: "crew crewis nice and helpful"
Cons: "food is not tasty,personal screen resolution not good and ear phone jack not working properly."
Cons: "Security - we were profiled and took 1.5 hours for them to search all our belongings. Tiny seats, no space, old plane, rude staff, terrible food."
Cons: "El Al has a draconian carry on limit of 8 KG, which they enforce strictly. The also do not allow a personal item in addition to the carry on. This is extremely inadequate and will prevent me from flying El Al in the future."
Pros: "Smooth flight"
Cons: "We flew El Al from the USA with. 2 checked bags with no surcharge. We offloaded weight by giving gifts. We bought a lesser amount of weight in cosmetics. On our next El Al flight to Prague we were charged $80. The total weight of our 2 bags is less than 50 pounds. I notice many passengers whose carry on bags were much larger than ours, seemingly contrary to El Al rules. Not fair."
Pros: "pleasant crew very safe made everyone feel safe with excellent security throughout"
Pros: "Good service by the crew. They were very attentive and helpful. Good seat spacing, I felt like I had a lot of leg room."
Cons: "1. Entertainment was with commercials that repeat themselves. Why am I paying good money to receive the same commercials I don't want between each show?! Also, the screen was not in the seat but above and the earphones sounded really bad (It's the 21st century, people, try to keep up with technology and UX). 2. Food - I did not had a chance to order vegan and there was no vegan meal on board. It pissed me off since the online boarding had no such option to select from and I did not receive any option from Kayak either. 3. Boarding - We went to gate D5 and could not find anyone. We had to run to gate C9 because our names were called out. They expected us to hear the message from the 100 messages. Why not send an SMS?!"
Pros: "Got there on time"
Cons: "Crowded. Old planes."
Pros: "The safety aspect of flying on EL AL"
Cons: "Plane was crowded and crammed. Old. Crew was less than helpful and for the most part ignored passengers or was unfriendly. Food was lackluster. Entertainment was poor and the screen was small and in poor maintenance."
Pros: "The El Al crew are amazing, patient, and probably the best thing about the airline. The food was also very good for airplane food. The 747's need to be put out to pasture. Overall a very good experience for a long-haul flight."
Cons: "The boarding process had no process in Israel - I was in business class but had to wait in a huge line since everyone just boards when they want - even though there are zones printed on the ticket the airport personnel lets everyone board the plane at the same time and disregards the boarding procedure. No order whatsoever."
Pros: "The food was very good. The seating in coach was fair."
Cons: "It is a nuisance having to take a shuttle bus from the terminal to the plane and climbing stairs carrying carry on luggage to board."
Pros: "The seats are all worn out... we had special food ordered. On the way there it was messed up. On the was back they didn't give it to me all together."
Cons: "They would not rebook us on another airline. Only on El Al. They would not let us call and notify our family about the cancelation or give us a credit for phone calls. I would never fly this airline again. They do not care about there passengers."
Pros: "Direct flight from tel aviv to new york, great security, handicapped check in"
Cons: "No USB port at seat, limited entertainment, unresponsive crew-requested more tea and never received it. Tight seating, didn't leave on time"
Cons: "Never on time Always have problems that keeping them from departing on time"
Cons: "Poor entertainment (small selection, low quality of selection) Cabin was extremely dry; I fly very often (minimum of four flights a year) but I never recall being so thirsty so often as my two flights with El Al this year."
Pros: "Price was good"
Cons: "1. No organization to boarding, I e: everyone boards at the same time without a line 2. Very little leg room and reclining room 3. Hardly any choices for entertainment"
Cons: "the flight late 6 hours without telling why, i missed my connection flight also."
Pros: "One of the movies was Captain America: Civil War. The food wasn't bad either, and the flight attendant gave me apple juice when I went to ask for it mid-flight."
Cons: "No choice of movies, i.e. no proper entertainment system. The movies/shows El Al chose for the different channels weren't horrible, but nothing compared to the choices most airlines give nowadays, and more importantly, with El Al it's not possible to control the timing of the movies, nor choose from a library, and that's much, much worse."
Pros: "No delays"
Cons: "The flight was served by low cost partner sand or and not by elal as advertised. Checkin on remote terminal took 1hour longer. Food was not served."
Cons: "We had a late flight due to late arrival of the acft. Although it seems that the crew knew about the delay early, they still start boarding on time, therefore we waited for about an hour. Entertainment - there are no personal screens. The acft has a wifi based entertainment systems that requires having an App which we were not notified about on the ground so I couldn't use it for the flight. They are usually better ):"
Pros: "Flight was good, El Al at the check in should see when you guys book two ticket under my name.. How come?? Same name, same flight, same date, same credit crad, same date of birth...?? In professional"
Cons: "You book me twice and you charge me twice because arro...how could you book me twice for the same flight...and you charged me twice!!! You are a scam and I will not use your service!!!"
Pros: "They went out of their way to assist me."
Pros: "flight was two hours delayed, then waited at taxiing for another hour and a half. TV screen did not work, earphone plug did not work. it was an unpleasant experience."
Pros: "Our seats were in the rear of aircraft, giving us excellent access to the galley and aft restrooms."
Cons: "Can't change this but the 15.5 hour non-stop was a long flight. Both directions our outdated inflight entertainment didn't work."
Pros: "Most of the staff was polite and helpful."
Cons: "The checkin person miscounted our carry-on bags, and refused to admit her mistake, which led to some annoyance."