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Je n'ai pas pû incliner mon siège et une des hôtesses ne comprenait pas ce que je disais. Je devais parler fort

The crew was great and handled our unexpected detour with proactive communication.

My seat was so uncomfortable, and the headrest was broken. Very very disappointing for the price I paid.

Even though my seat is a paid seat, I was told to give up my seat to a passenger. I tried to ask the CA to negotiate, and when I spoke in Japanese, the CA fled. I had to find a Japanese CA and ask them to deal with it. . After takeoff, I spilled my coffee, and when I asked the flight attendant for a towel, she told me to wipe it off with a wet tissue. My clothes got wet, so I asked CA for an extra blanket, but I had to wait for an hour.

Please serve no god if you must serve dog food

Flight was more then 3 hour late and I did not get my luggages

I paid extra for a seat with more leg room but they changed the plane and found myself in an ordinary seat. This is expensive at 50€

Not the best crew. Extremely annoying with mask wearing. Even when I was eating and drinking they would come up to you to tell you to wear your mask. Extremely annoying.

Pros: The premium economy- it was the most uncomfortable - tight seats. The back of the seats are not reclining It’s not worth the money you pay for premium services

Cons: The premium economy should be eliminated and should be labeled for what it is: couch class with some perks

Pros: The crew is nice

Cons: No respect of distancing the seats ; all the seats were occupied. No wifi