W London

10 Wardour Street, London, W1D 6QF, United Kingdom
+44 207 758 1000

Cheapest
rate per night

8.7

Excellent
based on 523 reviews
W London - London, England, United Kingdom
04.12 Fri
-
05.12 Sat
Compare vs. KAYAK |

Provider Nightly total
KAYAK ₪1,112
Agoda.com ₪1,116
MARRIOTTDERBYSOFT ₪1,118
KAYAK
Agoda.com
MARRIOTTDERBYSOFT

Good to know

Value for money

7.7

Distance to city center

1.4 km

Location rating

9.5

Nearest Airport

London Heathrow

Distance to airport

22.9 km

Rooms

04.12 Fri
05.12 Sat

Standard Rooms

₪1,194+

Bed type
Provider
Total stay + taxes & fees
Unknown
₪1,194

King Rooms

₪1,112+

Bed type
Provider
Total stay + taxes & fees
King bed
₪1,112
King bed
₪1,116
King bed
₪1,118
King bed
₪1,184
King bed
₪1,250

Reviews

Pros

Cons

Traveler rating

249
79
37
19
2

Time of year

Traveler type

Show reviews that mention

+
  • Okay
    Jun 2016
    4.5

    Over charger $2k with a forced apology

  • Mediocre
    Nov 2014
    3.4

    Worst Management and Staff Ever

    The location in Leicester Square was very nice, and the hotel seemed to be a popular place to visit.

    I received the worst treatment possible from the managerial staff. Firstly, even though they had my reservation, which was made and confirmed a month and a half in advance, they decided that they didn't have any room available for me to stay in when I arrived to check in. I found this to be very unprofessional since they could have called me or emailed me prior to my arrival at the hotel to give me a forewarning so that I could plan ahead as well. The situation was worsened by the staff then relaying this information to me in a very condescending manner in which they had the very unapologetic tone of "take it or leave it". Secondly, they decided that a fair way to "compensate" me would be by reserving a room in another hotel on my behalf, without any input from me regarding choice, and then giving me a ride to this new hotel. I specifically chose the W for my stay and did not choose the other hotel when making my initial plans. So, the manager felt he could take the payment for the room at the W, decide that they no longer have a room at the W, then deny me the choice of an alternative hotel, and all without the option of a refund. They said they were compensating me, but I feel that they cheated me greatly. It was terrible customer service. Eventually, I had no choice but to take their offer of staying at the other property, which I didn't want to stay in, since they were not going to make any room available for me at the W for the night. Truthfully, I feel there were a bunch of racial undertones and biases based on the unprofessional, condescending, unempathetic, and unapologetic tone of the manager and staff. I have stayed at many hotels around the world. This has been, by far, my worst experience with any hotel staff regarding a reservation.

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About

Overview

Located in Central London, this hotel is within a short walk of Piccadilly Circus and Trafalgar Square. It provides a sauna, a Jacuzzi and free Wi-Fi.

W London Leicester Square has recently undergone refurbishment and offers a Turkish steam bath, a beauty centre and 24-hour room service. Multilingual staff are available assist with reservations or dining recommendations, and an express check-in/check-out facility is provided for guest convenience. It also offers useful facilities for meetings and events.

The contemporary rooms are air conditioned and offer an iPod docking station, a mini bar and luxury linen. All individual bathrooms include a hair dryer, slippers and bathrobes.

W Hotel Leicester Square London's first-class facilities include a stylish bar and an on-site restaurant. Indulge in a drink at the cocktail bar before sampling some food in the surrounding restaurants.

W London Leicester Square is close to London's well-known attractions, with Regent Street, Strand and Charing Cross just a 10-minute stroll away. Oxford Street is a 10-minute drive from the hotel.

More

Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Air Conditioning

8.7 Excellent

based on 523 reviews

9.0

Cleanliness

8.8

Comfort

9.2

Staff

7.7

Value for money

Check in

15:00

Check out

12:00

Cancellation/prepayment

Policies vary by room type and provider.

Amenities

Spa and wellness center
Wedding services
Free Wi-Fi
Ticket service
Babysitting or child care
Business center
Wake-up service
Pets allowed on request. Charges may apply.
Wi-Fi available in all areas
Internet
Daily housekeeping
Increased accessibility
Fax/photocopying
Concierge service
Safety deposit box
Cribs available
Currency exchange on-site
Gift shop
Laundry facilities
Elevator
Ironing service
Laundry service
Meeting/Banquet facilities
Massage
Shoeshine
Room service
Heating
Special diet menus (on request)
Physical distancing in dining areas
Physical distancing rules
Spa
Hot tub
Snack bar
Sofa
CCTV in common areas
CCTV outside property
No smoking
Restaurant
Bar/Lounge
Hand sanitizer in guest accommodation and key areas
Beauty salon
Express check out
Hairdryer
Fitness center
Breakfast in the room
Bridal suite
Use of cleaning chemicals that are effective against coronavirus
Cable or satellite TV
24-hour security
Air-conditioned
Newspapers
Guest accommodation is disinfected between stays
All plates, cutlery, glasses and other tableware have been sanitized
Safe
Sauna
Pants press
Trash cans
Food can be delivered to guest accommodation
Tumble dryer
Guests can opt-out of accommodation cleaning service
Staff follow all safety protocols as directed by local authorities
VIP room facilities
Bathrobe
Private check-in/check-out
Wardrobe or closet
24hr front desk
Steam room
Night club
Storage available

FAQs when booking at W London

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Does W London offer free Wi-Fi?

Does W London offer free parking?

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Does W London have a pool?

Photos

All Photos (35)
Bedroom (11)
Bar (1)
Lobby (2)
Lounge (2)

Location

Most Popular Landmarks

  • Piccadilly Circus 223 m
  • National Gallery 309 m
  • St James's Palace 0.8 km
  • Churchill War Rooms 1 km
  • Somerset House 1 km
  • British Museum 1 km

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