Value for money
Distance to city center
Distance to airport
|"Love the hotel, excellent service."||(in 17 reviews)|
|"sparkling clean rooms and facilities."||(in 19 reviews)|
|"Nice and friendly staff."||(in 42 reviews)|
|"The room is small no windows."||(in 9 reviews)|
|wonderful staff||in 89 reviews|
|triple room||in 73 reviews|
|location is very good||in 49 reviews|
|nice hotel||in 45 reviews|
|good breakfast||in 38 reviews|
|great service||in 24 reviews|
|bit tired||in 19 reviews|
|bed small||in 14 reviews|
|friendly and helpful||in 12 reviews|
|espresso machine in the room||in 9 reviews|
|madrid||in 6 reviews|
|benefit from modernisation||in 3 reviews|
|capsules||in 3 reviews|
We completely enjoyed our stay at the Hesperia Madrid. The staff is incredible. They are so helpful and kind. The hotel is a small boutique hotel above the hetic area around the Prado, so it is a bit more quiet. There is a 4 star restaurant in the hotel. We had a beautiful room on a high floor with lots of light and a lovely marble bath. I would definitely stay there again!
Nothing I didn't like
hotel has a small bar but 2 TV sets that are on full blast showing football.Not exactly a quiet and sophisticated bar more like a football pub.
Good breakfast. Good location in the middle of old ity centre, financial centre and new shopping centre.
Rooms/facilities not a typical 5 star ambiance.
nice hotel good staff
The staff was courteous and their restaurant, Santceloni was fabulous.
housekeeping was very stingy with the toiletries and we had a misunderstanding over the price of breakfast when checking out. We were quoted a different price and management would not compromise with us. Certainly not a 5 star hotel!!
vacuming outside the room on sunday at 9.00 am.
Staff, service, food & general helpfulness
Wiyhout swimming pool or gymnasium - I thought pricing was high
Expensive and unhelpful reception staff with a muddled check in (they couldn't find the reservation) and an muddled check out when they did not comply with request to charge card as included in booking form comments. We wrote to register a complaint but received no reply.
Staff including cleaning staff very efficient and kind
Helpful staff Great breakfast buffet
Noises from plumbing - 'water hammer' caused by air in system. Room was small for 5* No UK sat TV channels except Sky news
it was very well located on the main strip one minute from the tube stop we were coming from bilbao and did not have to deal much with traffic in madrid we were there to see the real madrid game and go to arco so it worked great but that was thanks to your website for having that information available. the room was very quiet and comfortable we slept very well everything super clean and just happy so nice to return too after a long day/night
it was further than I would of wanted from the old part of the city, prado etc but for this trip we needed to be further out of town so it worked , but next time i may have to stay some place closer to the city center to avoid driving about etc ...would like the breakfast to extend beyond 12 we were out late and wanted to sleep as long as we could and would of stayed for breakfast if it was open longer they have a pillow service but I asked for a latex pillow and they brought me a hard one not the same at all but everything else was so nice I did not care
The property has 169 guestrooms, 32 suites, fully equipped to make your stay the best it can be. Without a doubt, the flavors at the Hyatt Regency Hesperia Madrid are unique thanks to its excellent and well-rounded culinary offering. The acclaimed Michelin star restaurant Santceloni is located here, as well as La Manzana restaurant and the Scotch Bar. Together, they make up one of the capital citys finest gastronomic attractions.
based on 609 reviews
Value for money
Policies vary by room type and provider.
All existing Hyatt Regency Hesperia Madrid reservations made before April 1, 2020 that are for arrivals through June 30, 2020 can be changed or canceled at no charge up to 24 hours before your scheduled arrival. This includes Advance Purchase Rate reservations. Any Hyatt Regency Hesperia Madrid reservation you make between April 2, 2020 and June 30, 2020 – for any future arrival date – can be changed or canceled at no charge up to 24 hours before your scheduled arrival. This includes Advance Purchase Rate reservations. For more information, visit the Hyatt Response to COVID-19 page.
Hyatt Regency Hesperia Madrid is located at Paseo de la Castellana, 57 in Chamberí, 2.8 km from the center of Madrid. Museo Sorolla is the closest landmark to Hyatt Regency Hesperia Madrid.
Check-in time is 15:00 and check-out time is 12:00 at Hyatt Regency Hesperia Madrid.
Yes, Hyatt Regency Hesperia Madrid offers free Wi-Fi.
No, Hyatt Regency Hesperia Madrid does not offer free parking.
No, Hyatt Regency Hesperia Madrid does not offer free airport shuttle service.
Hyatt Regency Hesperia Madrid is 11.5 km from Madrid Barajas.
Yes, Hyatt Regency Hesperia Madrid is a pet-friendly hotel.
No, Hyatt Regency Hesperia Madrid does not have a pool onsite.