Hostal La Casa de La Plaza

All what this hotel has is that it is near the center, but anything else is just not worth staying. It is in front of a market and all night long garbage trucks are moving big trach cans full of empty glass bottles and you can imagine the noise it makes, and that stayed all night long. in teh room the tv is not working even if you have the remote control which does not really serve for something. It was freezing the night we were there and the heater is not even existing !! Ugly night and left very early the next morning

No

Facilities and location (with the exception of no self catering facility)

The staff did not speak a word of english when we arrived and were very unclear on payment meaning I misunderstoon what I was paying for and ended up with an overdrawn bank account as the staff did not understand we wanted to pay the final amount in cash. Following on from this were very unapologetic and unhelpful when finally and english speaking member of staff realised what had happened. The money was put back into my account but I felt very uneasy and this cost me alot of money in bank charges and exchange rate differences.

the service and the personnel are indeed very nice and friendly, bathrooms always clean, location in the very centre of Madrid :)

too noisy - "paper walls"; I would recomend to use for future kind of information/note in the corridor i.e. "Please note, that someone can be sleeping behind this door. Please, try to move silently in the corridor and bathrooms" :)