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|"Very comfortable, great design, friendly staff"||(in 103 reviews)|
|"Amazing design of our room"||(in 48 reviews)|
|"Staff is friendly and breakfast good!"||(in 71 reviews)|
|"Unfortunately they dont offer complimentary water."||(in 8 reviews)|
|"No extra blanket bad room service."||(in 4 reviews)|
|"Not available shuttle to airport!"||(in 5 reviews)|
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There was a rotted banana in the bin (not ours), but otherwise completely swank hotel!!! Outstanding experience!
The breakfast was fantastic! The concept is so interesting that I will have to come back at least 12 more times!
The rooms were beautifully decorated. Each floor has an invidual motif. The staff at check in were courteous and efficient. I enjoyed the experience of choosing the style of room on an iPad.
While waiting for staff to fix my door (keycard would not work), I decided to wait at the main bar on the top of the hotel. one side was marked for a private party, one wasn't. I went to the unmarked side, ordered a drink, and as I was about to pay, the bartender asked if I was part of the event. I told him no and he said that he couldn't serve me and took the drink away. I informed him that I was a guest of the hotel and that this area was not marked as reserved. His manager apologized but asked me to leave. This added insult to injury of being locked out of my room. Were it not for an early flight and the hotel's free shuttle, I would have checked out that instant. Furthermore, the hotel is poorly located in the middle of a boring residential neighborhood. It may be a good value for anyone about to travel but the device and amenities do not merit 5 stars.
Amateur front desk staff and missing informations
Hotel is located 2mins from Madrid metro, as well as supermarkets and authentic local tapas bars and restaurants. Attraction of staying here, eventhough your a short complimentary hotel bus ride from the touristy centre, is the hotel's interior which has been designed by a number of world famous architects and designers - Foster, Hadid, amongst others. This is matched by the 5-star service of the hotel.
Located a short walk from Avenida de America Metro Station, Hotel Puerta America offers 24-hour room service, valet parking and free Wi-Fi. This luxury property is conveniently situated in Prosperidad.
The unique rooms are air conditioned and include a mini bar, a flat-screen TV and slippers. Each has a bathroom that offers a hair dryer and bathrobes.
The hotel has its own on-site restaurant, convenient for those wishing to eat in. In warm weather, guests are invited to dine alfresco on the outdoor terrace.
Madrid-Barajas Airport is around a 15-minute drive from the hotel and Diego de Leon Metro Station is within walking distance. Museo del Prado, Royal Palace of Madrid and Plaza de Oriente are also a short car ride away.
based on 5,609 reviews
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Most Popular Landmarks
- Las Ventas 1.2 km
- Lazaro Galdiano Museum 1.4 km
- Museo Sorolla 2 km
- Puerta de Alcala 2.8 km
- Plaza de Cibeles 3.1 km
- Parque del Retiro 3.1 km