Petit Palace Arenal

Location, asked for interior room high off the street and the noise wasn't a problem

There was a musty smell

The location is really good!!

Yhe staff look always to be tired and do not give attention to the guest.

The location of the hotel is good that it is closed to Sol metro / train station. However, there are many other hotels available at that area.

1) furniture&facilities are old; sliding doors of carbinet & bath can't open/close properly. 2) Hotel staff tidy up the hotel room everyday but not change the bed sheet and towels. At my arrival day, one bath towel is still wet at hotel room. 3) We are assigned to a room without computer. After request, hotel staff re-assigned another room for us with computer available. However, we can't open the room door and we returned back to the receiption and ask for help. We on and off tried opening the door and returned to reception repeatly. Finally, we found that the door lock actually can't function properly. So, we requested to change back to the first room even without computer. The staff are then black-faced.