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|"Friendly staff beautiful facilities amazing balconies."||(in 99 reviews)|
|"Pool area and entertainment team excellent."||(in 81 reviews)|
|"Beautiful hotel very clean."||(in 62 reviews)|
|"The service was very poor."||(in 13 reviews)|
|"Worst hotel I have ever stayed."||(in 33 reviews)|
|"Very French biased, no newspapers or magazines in shop in English."||(in 3 reviews)|
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Our anniversary room upgrade was fantastic. The grounds were very well kept and the not crowded (during late May). This hotel is outside all the action of the city but not too far. Best to make a deal with one cab driver for your entire stay.
The English at this location was very limited with most of the staff outside of the front desk. However, the lady at the activities desk is a real delight and very helpful with directions, advice and negotiating on our behalf with the transportation.
Lovely facilities, staff needs lessons on customer
Rooms and grounds were lovely. Very clean and a beautiful pool.
Staff have no customer service skills. When we asked for things, they were never brought to us. Items are added to our bill that I never ordered and they made me argue for a half hour to prove it wasn't us. Service at meals is very slow and often non existent (we had to often get our own coffee despite asking multiple wait staff).
Beautiful facility but...
The hotel itself was beautifully decorated with large guest rooms and opulent decor that made it feel you were staying at an exclusive boutique hotel.
While the staff were all friendly, the level of customer service left a lot to be desired and did not match the appearance of the hotel. Thankfully, it was not that busy at the hotel as I do not believe the staff are well enough trained to handle a full house. The staff do not know how to anticipate guests' needs as you would expect at similar resorts, and simple requests like additional blankets for the room do not get fulfilled without multiple follow ups.
Maybe too quiet, and maybe because it was out of the season..But absolutely a hotel I can recommend..I felt very welcome..
Maybe a bit high price for the rooms, well I had a suite, 2 rooms..So well, must be worth it ??
Located in Marrakech, Kenzi Menara Palace is a short drive from Jemaa el-Fnaa and provides disabled parking. It is also a short car trip from Bab Agnaou and Agdal Gardens.
This contemporary hotel provides free Wi-Fi, outdoor tennis courts and a free shuttle service. It offers a Turkish steam bath and 24-hour room service, as well as a badminton court. It also has superb options for meetings and events.
Kenzi Menara features 236 air conditioned rooms. All have a bathroom that provides bathrobes and slippers. There is also a mini bar, a flat-screen TV and a private balcony.
Marrakech-Menara Airport is under a 15-minute drive from Kenzi Menara Hotel. Koutoubia Mosque, Marrakech Museum and Ben Youssef Madrasa are an easy car trip away.
based on 1,394 reviews
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Most Popular Landmarks
- Agdal Gardens 1.5 km
- Saadian Tombs 2.9 km
- Bab Agnaou 2.9 km
- Royal Palace 3 km
- Bahia Palace 3.4 km
- Mosquée de la Koutoubia 3.6 km