Pros: "Great crew and comfortable seat"
Pros: "Staff ok"
Cons: "I HOUR DELAY"
Cons: "31/2 hours delay, worse place landing no air conditioning"
Pros: "Flight was smooth and on time"
Cons: "I don't like the boarding procedure and I have problems with the legroom between seats. But then it's a no frills airline and the price was attractive."
Pros: "Amazing crew. Friendly. Extra leg room for free. Nice company in plane"
Cons: "2 people were kicked off the plane because they were drunk and called the flight attendant FAT BOY. not only once ! i can still see the flight attendant quite distressed. It’s absolutely horrible to see these things happening more and more often. The police have arrested them and thank god we weren"
Pros: "Courteous crew. Helpful at check in."
Cons: "No Entertainment. Luggage limits. No food. Selling items during flight."
Pros: "the crew was nice"
Cons: "the chairs are not very comfortable"
Cons: "More communication about the departure delay and location of the gate"
Pros: "The crew was nice"
Cons: "One of the toilets was out of order"
Cons: "The landing was very bad"
Cons: "lost my bag - very inconvenient"
Pros: "We Arrived over two hours early waited in the line designated for 45 minutes then told to get in a different line which was slow. Then when we got to the sweet gal at the desk she told us that we couldn’t bring a personal item on in addition to our carry on luggage. We travel a lot and have never seen that. We had to pay $250 to check our roller bags so that we could bring a purse or book bag."
Cons: "We will seriously think of a different air line"
Pros: "It was on time"
Cons: "Bad Terminal and riude check in staff. Sell dear gin tonic and no lemon. hostesses refused to remove used cups for three hours and 3 trequests. Real shame! I took my cups to the gulley myself!!"
Pros: "The colors?"
Cons: "easyJet used to be such a bold and new company. Now it feels like cattle herding."
Pros: "On time, great price."
Cons: "Boarding call announcer was very soft spoken, we could not tell who was supposed to be queuing up."
Cons: "Landing - The pram didn’t wait for us at the gate, we picked it up with lagguage. Boarding- the land crew didn’t help or offer any solution for going down 2 floor to the shuttle with a twin pran"
Pros: "On time flight"
Cons: "No gate info until last minute"
Cons: "Extra cost for hold luggage"
Cons: "Delayed, limited food menu"
Pros: "Low price, clean, cheerful cree"
Cons: "No onboard entertainment, seats do not recline, and even a beverage must be purchased"
Pros: "Their friendly service was great"
Cons: "leg room might push me out of their great airline"
Pros: "Great flight and glad we upgraded our seats to XL and crew were brilliant."
Cons: "Gatwick Airport North very congested and very dirty in eating areas."
Pros: "הטיסה עברה מצויין..שרות מצויין..הופתעתי לטובה..ממליץ"
Cons: "Having to pay for drinks."
Pros: "The food is reasonably priced and tastes good."
Cons: "The seats don't recline and are so cramped you can't possibly take a nap."
Cons: "2 hours delay caused us to lose the day"
Cons: "The take off was delayed too much."
Pros: "Short flight but was fine"
Cons: "i had problems abuot paiments and im very anoid with this airline, no peepel to speek to."
Pros: "Exhwusting check on process. 1.5 hours of long lines. Then an unpleasamt srprise of 1 hour and 45 minutes delay. Never again. Giora"
Cons: "New aircraft"
Pros: "easy boarding"
Cons: "seats don't recline no entertainment very noisy fussy babies on board need ear jacks to drown out passenger noise (kids)"
Cons: "Over course we were delayed 45 min not sure why. And if you've never been on their planes before just know that if your 6 ft tall there is not enough leg room."
Pros: "Very fast boarding, crew is efficient and plesent"
Cons: "Flight delayed by 1.5 hours. They said it was the weather, Thunder storms. On August? I doubt it."
Pros: "I was offered to check in my hand luggage for no extra fee"
Cons: "apparently easyjet sends wrong check-in instrucions to all passengers and so we had to shuttle between terminals, face extremely long queues etc. check-in took from arrival to arriving at the duty free lounge 1.5 hrs(!)"
Pros: "It was an easy quick trip! No problems. Kind service."
Cons: "We had bags to check and had to pay $50 extra per bag. We weren't aware we had to check them prior to checking in for flight. It took forever and we had trouble when having to return to show proof of payment. Not a good experience in Nice."
Pros: "I regularly fly between Luton & Paris. The Easyjet staff are always happy and professional - on this flight Christopher & Sarah. Their welcome is sincere and the warmth of their hospitality is maintained throughout the flight, as it is with many of their colleagues. I ordered hot food which was not anything beyond OK - but it was as expected, and promptly served on the short flight. The variety of drinks and snacks is good, and the offers on boutique products is worth a look. The flight was comfortable and on time."
Cons: "It seems that fairly regularly the overall experience is marred by inconsistent levels of service by the support services at Luton Aiport (which I believe is run by Menzies). Over several occasions I have waited some time for steps to arrive, and yesterday, it was the availability of coaches to take the passengers to the terminal building. It is as if there is a breakdown in the overall organisation, which is not directly the fault of Easyjet - but being their home base, over which you would expect that Easyjet could exert some influence. The delay was not severe on this occasion, but just takes the edge off an otherwise pleasurable experience."
Pros: "Cabin crew is always nice to passangers"
Cons: "After an hour delay, there was a double check system. No jet way"
Pros: "very nice crew. relatively new aircraft. even so the chair doesn't recline it was very comfortable."
Cons: "very long delay (however it was weather related and the airline could do nothing about it )."
Cons: "The whole thing that it takes off from the old terminal was just awful, every step took twice the time and eventually came running to the plane only to discover that it's going to be late in take off 1 hour late! It ruined my plans! There was no compensation and the flight was not cheap! I had to pay 50€ for the suitcase and 9€for food while for the same price two weeks ago I had a flight way and back with a different company for the same price including food and a suitcase. Never flying with easyjet again"
Pros: "Easy and smooth boarding, on time"
Cons: "Cannot lean backward the seat, no complementary drinks at all, laggege cost too expensive"
Cons: "The flight was delayed for 2 hours when we were INPLANED. Two hours in plane after the boarding with no space to move was really not easy."
Cons: "One bathroom was broken the entire flight leaving just one open and long lines to it"
Pros: "The leg space was better than usual"
Cons: "I expect water to be provided in any flight, and it was missing"
Pros: "Very kind crew"
Cons: "No drinking water left after 3 hours flight"
Cons: "I would expect to get a very good sandwich for 6 euro , it was dry and not tasty at all."
Pros: "The boarding and the treatment our bags got was efficient and friendly."
Cons: "Just like the emails I got suggested, I checked in online pretty early. The seats I got were the absolute worse located right in front of the toilet in the last row. Trying to get any comfort with no option to lower the back of our seat and bearing the noise of people using the potty - that was a bit too much. Needless to say our seats back home are even worse since they are on the parallel row in front of the door to the toilet. If all that isn't enough we wanted to drink some fine whiskey we brought with us from the duty free and the bottle was confiscated by the flight attendant, who claimed that I cannot drink any alcohol that wasn't bought from the plane. In the seat next to me, by the way, was a guy eating sushi he just got before boarding. That felt absurd and unjustified."
Pros: "The crew was excellent!"
Cons: "Not much was good about this flight. I had to pay an extra €55 because I couldn’t check in online 2 hours prior and had to do it at the airport. The flight itself was a sales pitch with every few moments the flight attendants offering things to sell. I’ll try not to take Ryanair again."
Pros: "The price"
Cons: "Extremely outdated and old planes... they are goofy and don’t feel safe"
Pros: "absolutely nothing."
Cons: "Checking to make sure people carried on only 1 bag that was of correct size, not letting people run up and down the aisles, providing free water, more space, crowd control. Overall, it was the worst flight of my life, and I will never fly Ryan Air again."
Cons: "There was a delay of 2 hours when the boarding du"
Pros: "Short flight"
Cons: "Give free water"
Pros: "Inexpensive, simple travel. The in-flight food was better than expected and affordable."
Cons: "No complaints."
Pros: "Easy trip. Crew relaxed, short flight."
Cons: "The process of getting on the flight is the most exhausting part: distance to Terminal 1, multiple screenings and checks, then another long bus ride to the plane. The flight itself was is the easiest part at this airport."
Pros: "The frew was nice"
Cons: "When I made the reservation, I paid 20 Euro for 1 suitcase (20 kg.), but was surprised to realize that the payment was not valid for the whole trip (but only for one flight). I had to pay 40 Euro for the flight back. It could be helpful if you'd clarify this as part of the reservation process."
Pros: "Nothing they charged me an extra 55 euros since i couldn't checkin online."
Cons: "Ryanair has hidden fees and customer service is very poor"
Cons: "Check in and lagged bag"
Pros: "It got me to where I wanted to go"
Cons: "The crew were more interested in flirting with each other and seemed oblivious to much else. Once we landed loads of people got up, the aeroplane then started moving again and people were falling into each other - not a single member of cabin crew said anything or encouraged people to sit down"
Pros: "Flight took off on time"
Cons: "Seats are very uncomfortable"
Pros: "Easy on off plane"
Pros: "It was very confusing and I didn't find it helpful that you only had 3 lines that we sat in 2 only to be told to we just need our passport clarification that took 5 min. So we waited in line for 1 hour for nothing."
Cons: "The crew and staff where very nice."
Cons: "All is all."
Pros: "Helpful staff especially with disabled access."
Cons: "Not seated together with my wife despite booking months ago. Very cramped conditions on a very full flight meant it was uncomfortable Bought our own food onboard as realised everything was charged for. Even water."
Pros: "Pleasant crew"
Cons: "Delay, poor ommunication, no explanations."
Cons: "Poor check in Service ... bullying. Paid 40 Euro each for 3 extra bags .... website extremely unclear. Plane had to return after taxiing to let ‘unwell passenger ‘ off. No other ongoing explanation... took an hour to get him off ! Felt quite unsafe ! Had to ask if they retrieved his bag ."
Cons: "Tried to cancel through the Ryanair website, and they wouldn’t cancel it. So... never went, and the seats were empty"
Cons: "Tutto in ritardo anche afumicino abblamo aspetato oiu di 2ore per le bagali.la partenza in ritardo,e poi abbuamo viaggiato piu di 4ore"
Pros: "Short flight Flight itself is cheap Plane ok"
Cons: "Could not seat with my partner - it looks as if it is done on purpose so that people will pay Also - the price for the suitcase is outrages and much too expensive"
Pros: "That I finally got to Marrakesh."
Cons: "Price was outrageous. check-in a nightmare. their site said technical problem, Ryanair staff person said she would explain to check-in woman who promptly said no! Download the check-in and return after 50 minutes in line! Or pay 55 Euro for us to do it! No helpful; Awful service; Ticket sales people after queing for another 30 minutes-same no help-just put new client all this from 4:45 am in the airport. Finally with 10 minutes to spare before being blocked off the flight; check-in deemed to check me and suitcase it requesting 20 Euro. I refused...other passengers got mad so she let me pass. Small crowded plane/no leg room/ constant hostess annoucing buy duty free, food. No landing cards provided! Nothing-you pay, do it all and you are lucky to arrive--NOT WORTH THE HASSLE AND STRESS."
Pros: "Boarding at el prat"
Cons: "Flight delay, everything costs money, even a glass of water. I never will fly with them"
Pros: "That the plane made it to its destination safely."
Cons: "Online check win had no place to pay for bags. Terrible customer service during check in. Made us get out of line and wait because they did not want to deal with us. Had to insist on a supervisor to handle issues.Had to pay an \additional $140 dollars to get on board for luggage and boarding passes. Ridiculous"
Pros: "price and schedule were very fine on time pleasant staff"
Cons: "they changed their onboard bag policy was changed several times between our purchase of tickets and flight date , poor policy and customer relations"
Cons: "1. I brought a trolley according to the specifications in the web page and the message sent to me. They claim it was too big, even though it did fit into the box they use to measure the luggage, saying that it fitted too tight, and insisted on my paying an extra 50 euro. 2. They purposely split family members in the hope that people will pay extra to sit together. We did it on the first leg, but then managed to switch seats without extra cost in the second leg. It just required several people switching around."
Pros: "First time using RyanairI have heard so many negative comments about Ryan air and was genuinely surprised that my experience was so positive. The entire boarding process along with arrival and departure were easy and everything was on time."
Pros: "best food and drinks best clubs"
Pros: "Low price"
Cons: "delay of 1:30."
Pros: "on time"
Cons: "Flying shop"
Pros: "The crew traveling out of Rome was pleasant is the only thing positive I can say."
Cons: "-we paid extra for priority boarding and did go through the line first to board the shuttle to the plane but then they had everyone else from the overbooked plane crowded like sardines into the same shuttle. It was a waste of money. -traveling to Rome on Ryanair we took samsonite carry on luggage onto the plane with no problems. Leaving Rome we were told to recheck our luggage size. The wheels stick out a little and they made us pay 100 Euros to check our bags. Once on the plane we saw many passengers with luggage and bags much larger than our own and did not have to pay to have them checked. We were the only Americans on the plane. -The seats do not recline and are at a 90 degree angle which is very uncomfortable for a 3 hour flight. -the crew traveling to Rome was very rude. -the seats were dirty with food and crumbs before I sat down and there was trash and food on the floor. It is as if the plane is not cleaned routinely."
Cons: "Way too hard with the line for a person in her 60's."
Pros: "departure time"
Cons: "no water to drink"
Pros: "not a lot really"
Cons: "firstly with Ryanair, you pay for every little service free on other airlines. to add 2 luggage of 20kg each we paid an extra US$ 40,00 per luggage + taxes = US$ 104,00. If you travel with somebody and like to sit together you have to pay extra money. during the flight the crew was going up the alley trying to sell whatever they have for sale during the flight, going from drinks to food, from gifts to alcohol and cigarettes, but not giving the embarkment cards like every other airline does, no, here you have to wait to be in front of the customs, get the form, fill in the form and then take your place in the queue for another 30 minutes.. and I don't mention here how many times the crew hit my leg and knee with the trolley during the two hours flight."
Pros: "The ticket was cheap and to an airport that had easy access to public transportation."
Cons: "I found out later that I had to print out my ticket or face a 50 euro fee and they do not give free water on the flight."
Pros: "Cheap Ticket (up front)"
Cons: "--Online check-in system is strange and puts the onus on passengers to do the work w/in a bizzare window of time. If you remember to do it too much ahead of time, then you get charged a fee. If you remember to do it too late, then you get charged a fee. --The fee for missing the check-in online window is exorbitant (50 euros per person) and seems to be a punishment more than anything else, since I don't see how buying and installing a kiosk for customers to check-in at the airport would be less cost effective for the company. Particularly when you consider the cost of the employee's salary whose sole job it is to sit and process the "late check-in" paperwork at a different window. --The luggage fee is among the highest I've ever encountered and also has to be "processed" at a different window with a Ryanair employee who literally fills carbon copies of paperwork in for every single person in line. (There must be a more modern option for their infrastructure than this.) My husband and I had to go back and forth to this other window since the people at the check-in window didn't bother to tell us that we'd have to process the luggage fee + the check-in fee at the separate window. --Finally, the boarding process was chaotic, crowded, and late. And I was kept awake the entire flight by flight attendants making several announcements about Ryanair promotions, including employees pushing actual carts full of non-food items (like cologne) up and down the aisle to sell as if the airways were a flea market. Overall I would have saved time, money, and huge headaches if I had booked a pricier flight up front. At least those companies have some integrity."
Cons: "The flight delayed for eight hours with no explanation provided. The crew/staff were rude and inconsiderate of the noise level in the plain. The return plane did not provide any English announcements, leading me not to understand a word of what they were announcing."
Pros: "The flight was early into the destination."
Cons: "The same bags we used to get there from Dublin were no longer 'acceptable' on this flight. We did not buy a single thing to put in our bags in Madrid and yet my luggage was 2 kg over and we had to pay an additional 20 euros and they said my husbands was too large to carry on - though we did prove to them if fit and they eventually let us but it was an ordeal (they didn't even bother two people in front of us with the exact same luggage). The Madrid Ryanair employees could learn a couple things in hospitality from the Dublin ones."
Pros: "The plane took off and landed."
Cons: "I had luggage that required I remove 2 kilos to be acceptable. The airline I flew before Ryan accepted the bag as it was within its limits (less than 23 kilos). THAT WAS REALLY ANNOYING. HOW ABOUT SELLING BAGGAGE THAT AGREES WITH THE STANDARD WEIGHT (50 ILBS OR 23 KILOGRAMS) INSTEAD OF 20?"
Pros: "When I get off of the plane"
Cons: "The plane had a delay of 3 hours at least I think that would be a good idea to give same refund when the delay is like that likeothers companies this company in my opinion sucks."
Pros: "The only thing to like about Ryanair is the price."
Cons: "There's no food available. The crew was difficult to communicate with even though they claimed to speak English. The seats are tight."
Pros: "The staff was rude ash unprofessional . Never again"
Cons: "I had to pay 50 Euros for Not checking in before 2 hours . Plus a fee for each bag ."