|Top route||Vienna Intl to Frankfurt am Main|
|Top airport||Vienna Intl|
Everything was great thanks
My original flight was cancelled and no explanation was provided. The flight wasn’t automatically rebooked so I spend roughly 4 hours with different service desk workers. They failed to actually “ticket” my booking so I had to then go to the service desk at the airport so that I could checkin. Austrian also needs to update their entertainment. They only add a new release of importance seemingly every quarter.
The boarding at the Vienna airport was an absolute chaos; no rhyme or reason, no order just everyone shoving; I thought I was in some 3rd world country where the concept of organization and order has not reached 21st century. The web site is one of the worst, not intuitive or clear at all; it took me forever to book a seat and having to pay for it, another slap in the face. I traveled with Austrian air many times but this was just so frustrating and disappointing.
Enjoyed the Flight.
One of the flights attendants raised her voice to me and another physically grabbed my shoulders because I used the “wrong bathroom”
Rude staff late departure uncomfortable seats no entertainment
Trully im dissopointed ! Im not recomended ! Last Time I used this air line !
Late! I missed my conection fly !!!! Horrible !!! Im not recomended !
Rude customer service, then lost my bags and my moms bags. She is ill and I'm stuck with out her meds or anything
Everything on time
Everything an amazing
The crew members were very rude. One of them literally pushed me and yelled at me for trying to get my baby's bear she forgot in her seat while exiting the plane. The food was very bad. Will never ever book with this airline again.
The flight was fine. Legroom on this airline is not as good as others, but we were saved by the fact the flight was not full and two of us were able to stretch out over three seats. I found some interesting movies to watch. The TV show selection was rather lacking. Food was ok.
The flight was fine, nothing special, but no problems either.
Small seats , no entertainment, crowded flight
More space . Several delays , boarding process and security extremely disorganized and time consuming
The web site ; The wait time to reach agents by phone; The music choice for the wait; And the iPhone AUSTRIAN app Are all a disgrace!
I was very pleased with everything.
Flight cancelled, rebooked for next morning… Outgoing flight was also late and personnel a bit brutal… See Twitter remarks. Much progress to do!
Barely let my wife and 2 children in. The check in lady said you have to arrive 4-5 hours before flight depature and almost did not let them fly. Thankfully another attendant helped out.
Everything was good
Everything was good
Love those Austrian chocolates.
Same problem with aeroplan
Everything went very smoothly.
The 50 or more Hasidics refused to wear masks, despite the crew’s entreaties. The airline did not have an enforcement officer aboard, and there were no consequences awaiting them at JFK. Laws apply equally to all, and the Hasidism have no right to endanger passengers and crew.
There was no choice for the type of food I was getting, but everything was very tasty. The crew was very nice.
There was no food. I’m not sure if that is due to Covid restrictions or just cutting corners, but I was disappointed.
Austrian Airlines offers direct flights to 120 cities in 49 different countries. Frankfurt am Main, Vienna, and Berlin are the most popular cities covered by Austrian Airlines.
Austrian Airlines concentrates most of its flight operations in Vienna.
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