Cons: "The woman who checked me in at the start of my journey from TLV on 2/17/20 provided exceptional customer service. She was very professional and customer service excelled beyond measure. Thank you. My return flight on 3/23/20 was enjoyable and pleasant. Bathrooms on plane very well maintained. I will definitely fly El Al in the future!"
Pros: "I was upgraded to economy plus at no charge As there were empty seats"
Cons: "Online check-in didn’t work (and anyway there is no difference if you check-in online when you arrive at the airport). Security checks were very (very) tedious."
Pros: "The food was ok. There was a variety."
Cons: "The staff interrogated me at the gate. Asked extraordinarily personal questions, asked me to sing (weird, I know), etc. They proceeded to search my backpack, taking (probably unintentionally) over $100 worth of belongings. They checked my carry on, which took an additional 3 days to arrive. Terrible"
Pros: "The crew was courteous and efficient."
Cons: "Ordered kosher food, meh. Could have used a little more leg room because I am 6 feet tall."
Cons: "This was an old plane-food was beyond horrible-seats we’re hard as rock-no seat space-El Al should be ashamed of putting a plane like this in service- a sign of pure greed!! I fly monthly and will pay more to fly anyone else!!!!"
Pros: "Crew, experience he tv show was nice"
Cons: "Baggage check. OMG get it together EL AL. Hire more baggage checkers so I have more time to buy stuff and eat at airport. You wasted 1.75 hrs of my life."
Pros: "We had to do eberything through phone calls. Luggage orders. Eticket.etc."
Pros: "El Al Business Class check-in was magic. Shower in King David Lounge was great and appreciated, after 24 hours travel from Australia. Flight was delayed by 90 minutes, so being in the lounge was especially welcome. King David Lounge is good but not exceptional for a Business Class lounge. El Al business class seating, food and service was all very good and extremely welcome after somewhat cramped economy seating and unexpectedly mediocre food on the long Cathay flight from Hong Kong to Tel Aviv. Cathay economy from Sydney to Hong Kong had been great."
Cons: "Woman at entrance to King David Lounge let us in, but was curt and argumentative, and INCORRECTLY asserted that our upgrade didn't include lounge access. Only last minute upgrade AT THE GATE does not include lounge access. Business Class upgrade doesn't include extra status points."
Pros: "It was my first time flying with them and the made me feel very safe."
The seats were quite uncomfortable despite having good legroom. The 350s are quite nice but the problem is on the old 777 aircraft. Special meal requests are not catered for as they should. They never had any ice for drinks.
Pros: "Friendly crew. Excellent check-in. Priority bags came off first."
Pros: "Pleasant check-in staff. Friendly flight attendants."
Cons: "Travelers should be told that Gate 2 to Kumasi will be empty when you get there and that you should go around the corner to the transit area and wait for your flight there. They should let you know that they will announce the flight from the transit area."
Cons: "Someone stole my airpods in my bag. I noticed it once reached at home. This is the first time it happens to me. Very bad experience"
Pros: "Crew was nice. Plane was older model. No individual movies. Seats were old and worn, but flight was nice."
Cons: "Not sure anyone can change this, but people (Egyptians) got out of their seats before the plane had even slowed down on the runway. People were jostled about. One guy bumped me several times. They then rushed forward cramming up the aisles. Just ridiculous."
Pros: "Seat was very comfortable and the air stewards were good"
Cons: "The entertainment system not working correctly and the food was poor"
Cons: "Customer service need more improvement they should know how to handle things . Just be courteous is. More than enough"
Pros: "I appreciated the amount of movies offered as well as its variety. I also liked how often they brought drinks and snacks. The airline crew was very helpful to passengers."
Pros: "The food was good, seats were quite comfortable and the crew was awesome"
Cons: "The entertainment was not that great"
Cons: "It took 45 minutes for a flight attendant to respond to my call despite me calling dor assistance every 10 min. I had an issue with my tv screen and was not able to use the in flight entertainment I am very dissatisfied with such poor care and professionalism from your staff. This was something that should not have taken 45 min to get solved and even worse despite the call light being on multiple flight attendants walked by and did not even bother to question why the call light was on"
Não se pode confiar nas informações nos painéis do aeroporto. Constava que o voo estava atrasado e sairia às 11h25. Por sorte, fui a um balcão de informaçoes que primeiro confirmou o atraso, mas outro funcionário ouviu e disse que o embarque estava acontecendo. Fomos os ultimos a embarcar. Mais 5 minutos teriamos perdido o voo.
It was my first trip with Air Cairo and it will not be the last, and I advise everyone to use this respected company.
دائما تأخير في مواعيد الإقلاع انتظار طويل داخل الطائرة في الحر لعدم وجود باص لنقل الركاب تأخير الأمتعة اكثر من ساعة على السير برغم انها الطائرة الوحيدة في التوقيت الطائرة نظيفة من الداخل . طاقم المضيفات غير ملتزم باعطاء التعليمات قبل الاقلاع
Pros: "The crew was outstanding. They made sure everyone had a great experience. I highly recommend EgyptAir"
The close the front toilet this is not good . They arive not on time is been delay the dont clean the plain . Poor
flight delay there and back. rescheduled the flight a day earlier
The flight was smooth, the crew were pleasant, This plain had a reclining seats which made the flight comfortable
Very clean and modern, efficient checkin and boarding. Great airline
Cons: "On line check in, less queues in the check in process"
Pros: "Everything. The staff was amazing, there was so much room on the plane, it was perfect!"
Cons: "I wish the captain translated to English also"
Pros: "Boarding on time. Clean toilet"
Cons: "Bad service Not even giving water when I ask Seat not comfortable"
Cons: "Hello, After I ordered this flight it was canceled by Israir airlines. I was ordering with another company (TK), and I thought that’s my order with Kayak canceled. A few days before the schedule the flights back and my company made a new reservation for me. When I got to airport i understood that I have two reservations, which it’s mean that we payed twice. I don’t know if you can do something about it, but I expect that you will make an effort to give me my money back. Thanks, Itzhak Ashkenazi"
Cons: "No food served unless u buy. No papers were given for visa so had to wait longer at airpirt after landibg."
Pros: "Nothing special"
Cons: "After the purchase via Kayak I found that the Israir site sell that flight fir $100 less. I consider it a fraud. While chat with Kayak (actually, Priceless) staff was easy, communication withIsrair was terrible. Until the check-in in the airport I didn't know whether the price includes sending a checked bag. Nobody was able to tell me this. Moreover, Priceless representative triet to convince me that the price doesn't include checked bag, while it did. So, I would find myself traveling with carry-on only, and that's unjustified. There is no possibility to do onlibe check-in."
I liked: Helpful, informative, pleasant crew. Could be Better: Check in. Stowage space General cleanliness especially toilets. Ugh!
It became a standard of this company to delay it's scheduled flights by hours! One to two days in advance, a notice of one hour delay is issued, then - at the airport, another 2 to 3 hours are occurring, at our outbound as well on our incoming flights. Be advised that this is to be expected. Furthermore - do not expect any transparency or explanation or just pure information from the company's reps on location, nor any other compensation or just a coupon for a snack or drink. It's probably just not part of the company's relation with it's clients.
Pros: "New aircraft, had a VOD service in your own device, also optional paid WiFi. We were offered water during the flight. The price was good and everything went smooth."
Cons: "Security in PRG airport is done at the gate - after the duty free shops, so there's no way to go back. No toilet or water fountain at the gate area after security - only a vending machine is available and benches. You can bring liquids bought in the duty free shops only if you ask at the cashier to get it packed in a special bag. That's probably not the airlines fault, but it is something to note when departing from PRG. The check in process is also very slow, that is due to Israeli security questioning, the line gets all around the terminal."
Cons: "It was a terrible flight in most of the citiries"
Cons: "Arkia changed there flight hour and no one updated me. I almost missed the flight. It was messed"
Pros: "The crew was nice It was ok for a short flight"
Cons: "There was a big delay and the airport boards weren’t updated The plan is small"
Cons: "There was a delay in flying The service was terrible And the airplane is old and uncomfortable. The flight attendants did not relate and really gave the feeling unpleasant"
Cons: "The flight took of right on time.The staff was very nice"
Cons: "Arkia replaced and sold the flight to other company . Seats were very very uncomfortable. the service was bad . boarding took lots of time ."
Cons: "Arkia airline was replaced by chezc low cost air lie . the gap between seats were the worst ever . the seat i front of you was on my knees . could not move the legs . boarding was late . boardinf anf disambarcking were by busses and not direct to airport !!!! low cost - no !! Its a fraud - we paid for regular Arkia flight and ended up with low low low service !!!!!"