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Pros: "Everything, one of my favourite airlines"

Pros: "Crew was amazing"

Cons: "Had a broken seat it didn’t recline...."

Pros: "Everything"
Cons: "Nothing"

Pros: "Thank you"

Pros: "The ground staff at Emirates check-in counter who so kindly changed my seating to isle as requested and updated my Skywards membership nbr on their data base. It enabled me to board the flight amongst the 1st and business class passengers."
Cons: "Nothing in Particular"

Pros: "nothing"
Cons: "- We were made to sit in flight for 2 hours. Then all were offloaded. - We were made to sit on airport for flight for about 6 hours. - I was not allowed to exit or reschedule the flight until i waited for 6 hours. - Still its not confirmed whether the flight will depart on given time. - I missed my important work in India. - The new flight arrives Mumbai midnight 2:30 am which is very hectic for me. I paid more for the flight at the time of booking knowing it will reach in the evening."

Pros: "They have varible movies and dramas."
Cons: "Nothing."

Pros: "Professional staff"
Cons: "Cramped hot flight. Paid white a bit more than other carriers, as I was under the impression that seating would be comfortable, the food great, and beverage service would be frequent"

Pros: "All the teem all the services"
Cons: "Non"

Pros: "Flight timing"
Cons: "Service"

Pros: "The entertainment options were very good"
Cons: "Bathrooms were dirty. Did not have all the food options listed"

Pros: "Great quality food for a flight."
Cons: "WiFi did not work, ever. Staff could have been a bit nicer."

Pros: "Liked The service and the spacious airplanes"
Cons: "No choice left for dinner and would have loved a snack"

Pros: "This was operated by Qantas. Nice movie/music setup. Crew friendly"
Cons: "Food plentiful but meat was tough and pretty instututional in taste. Couldn’t eat but half of any meal"

Cons: "Flight was initially delayed one hour, then we were asked to line up for boarding but it took another 45 minutes of standing before we were boarded. The flight ended up taking off 2 hours late. We missed our connecting flight, the meal vouchers in Dubai were for vendors that were a) shut down/no longer open and b) of terrible food quality (McDonalds!? AWFUL!)"

Pros: "Service and Wi-Fi"
Cons: "Brussel sprouts were total mush"

Pros: "a vast improvement on the flydubai flight that took me there"

Pros: "Helpful staff,gave me seats requested,meals pretty good,good entertainment,even got to see despicable me 3 and didn't need a kid."
Cons: "Would have loved business class,but what can u do,only thing was I had to remind about my skywards miles.."

Pros: "Crew is very friendly, food is good, seating is proper, entertainment and ease of access are well provided."

Pros: "Everything! The plane is the size of a bldg lol! Economy seats were really comfortable, lucked up & sat in an exit row. They feed you, give you plenty to drink in economy! Out flight attendants were superb, especially Vidhi! She was a total sweetheart!"
Cons: "The entertainment gadget was a little loose but it was still usuable & viewable although it would slide down a little."

Pros: "Entertainment and drinks."
Cons: "My suitcase wasn't delayed by a day, despite having a 16 hour lay over and came damaged! Noone from emirates is responding to my emails!"

Pros: "It was a smooth and pleasant journey."
Cons: "Menu options were somewhat limited"

Cons: "There is very little space between seats from Dubai to Cochin flight. Didn't have space to eat without hitting the next person. Ran out of food of choice"

Cons: "Our flight from Boston to JFK in Ny was delayed an hour. We got to JFK and ran from the plane to the terminal and they had already closed the door but the plane was still there. They wouldn't let us on the flight and it ended up even being delayed for 30 minutes! We talked to JetBlue and they said they couldn't do anything for us so not only did we miss out on a day in Italy, we lost our a ton of money on all the things we booked for Tuesday. We also then had to get a hotel in ny and everything was booked so we almost had to sleep at the airport but luckily we found a place that had a last minute opening. Still was super expensive and no one helped with a "destressed rate". Now we have to wait until 10 again tonight to try to catch the plane to Milan because Emirates only has one flight a day. This has been the worst travel experience I have ever had."

Pros: "Newer plane. Good options for entertainment."
Cons: "Again NOT impressed with busing out to plane and hiking up steep set of stairs in the heat of the day in Dubai. The bus ride was long and there were few seats for elderly, disabled, moms holding kids, etc."

Pros: "In flight entertainment"
Cons: "It was an overnight flight but they serve dinner don't turn lights off then other passengers are shaking you awake to have you put ur seat up this was unacceptable"

Pros: "I like the food , yummy"
Cons: "I was in window seat. When serving food and beverages crew didn't give much concern."

Pros: "Everything. Emirates is fantastic. Great service more room in economy than others."
Cons: "Nothing."

Pros: "Same as above"
Cons: "same as above"

Pros: "Roomy and good service"
Cons: "Everything was good"

Pros: "This was a short flight, but still they served coffee, tea, and food. Amazing."
Cons: "Not much to say. All was fine on such a short leg of the trip"

Cons: "The boarding was chaotic. The public address at the gate was not clear and everyone seemed to line up randomly."

Pros: "The food was much better than on the Board of BKK-Dubai, as well the kindness of the crew."

Pros: "Overall it's a good airline. Economy is fairly comfortable, great entertainment options, decent food, and the staff is exceptional."
Cons: "Emirates baggage on board policy is a bit strict compared to most of the other Asian and American flights I've been on. Usually I'm allowed a regular carry-on and a personal item (i.e., a small backpack), but Emirates was very strict on the personal items. Personal items are limited to only Business and First Class passengers. Also, they were extremely strict about the size of my carry-on. As someone who has been on 20+ flights in this year alone, few of them being budget airlines (which are generally very strict), I had no issues whatsoever with the size of my carry-on until I flew with Emirates."

Pros: "Overall Emirates airlines is the best"

Pros: "Everything"

Pros: "Everything"

Cons: "Seats are bit congestive, but ok"

Pros: "Great airlines, no issues. Everything was great and outstanding."
Cons: "NOTHING"

Pros: "Large room between seats in economy such that I could sit comfortably with my rather long legs"

Pros: "Airplane was amazing and the aurlines crew awesome"
Cons: "Nothing"

Pros: "The flight was amazing. The crew was nice and professional. They constantly checked up on us, as well. The food was good for food during a flight and there was nothing lacking in the entertainment department either. There is really not much Emerates could do to make the flight more pleasant."
Cons: "The check in experience is the worst I have ever had. One bag was a little heavy so I had to pay the fee which I was happy to do. But, they took me out of line and up to the office, I then had to wait 30 minutes to be helped only to then learn that the credit card machine was not working. So, I had to get cash from an ATM, which charged a fee, and there was no change available so I ended up paying more than the fee actually was. Then, I had to go back through security and stand in line again just to get my boarding pass. I was at the airport 3 hours early and this disorganized system almost caused me to miss my flight. It was just unprofessional all around."

Pros: "Everything was great. They have it together."

Cons: "Nil"

Pros: "Amenities and food, customer service."

Pros: "Attentive crew Amazing food choices Excellent entertainment sys Comfortable seats"
Cons: "Besides a small blanket and a seat that doesn't recline for a 16 hour flight, everything else was ok."

Pros: "Comfortable flight, courteous and professional crew!"

Pros: "Seats are comfortable and plenty of entertainment available. Service is prompt and friendly."

Pros: "i could not contact momodo not in e-mail, telephone or chat momodo was real bad with solving problems and i will not recommend you with any way"

Pros: "When we were unable to travel due to Corona Virus restrictions, Ethiopian gave us a full refund even though we had a non-refundable ticket, and they were lovely about it when they did it. A+, hope I'll get a chance to actually fly with them soon."

Pros: "Large space"
Cons: "Bording"

Pros: "Crew is friendly."
Cons: "The plane is old, tatty and dirty. There is no entertainment. The airport transfer is very very shoddy."

Cons: "There is no phone charging or entertainment. Also couldn't bring on carry-on sized bags with wheels and were forced to check them."

Pros: "The crew was amazing. The crew is an asset to the airline"
Cons: "Boarding is chaotic."

Pros: "Your crew were great."

Pros: "Excellent service and on time performance."

Pros: "The staff"
Cons: "We were delayed for extremely long"

Cons: "see above"

Pros: "Ground crew communicated well. It was easy to check in; boarding was done on time and smoothly."
Cons: "No complaints, well done to the Ndjamena team."

Pros: "Very comfortable airline with enough leg room.The crew were very professional and nice."

Pros: "I received flying miles for this flight, well actually I really tried to find something positive to say"
Cons: "spent 19+ hrs in the airport in Addis Abeba, when I was supposed to be transferred to a hotel, needless to say, the airport at night is not the best place a woman would like to spend her time."

Pros: "Nice crew"
Cons: "Poor communication on boarding gate for business class Aircraft and business seat just medium Food quite as fast-food service"

Pros: "Good crew, service."
Cons: "I chose a seat with no one in my row (because I knew the flight would not be full) and yet somehow two others got assigned to my row after. There was no need to cram us all into one row when the whole plane was empty!"

Cons: "old, uncomfortable plane with no entertainment system. miserable experience"

Cons: "The services at the airport was terrible. The Booked me a flight with only a 30 minute layover. When I try telling the people before boarding the plane, big Norred me. When I told the flight attendant she said she would talk to the captain to see if there’s a way I could get a ride to my next plane so I wouldn’t miss it. That never happened. When we got off the plane no one at the airport would help us and when I was trying to run to my next terminal one of the officers at the airport told me to slow down because I wouldn’t miss the plane and I was fine. When I asked help with directions and told him I was afraid of missing my flight people laughed and walked away. When I finally found my terminal and got to it, my flight had already took off seven minutes prior. I absolutelyHated my experience flying with Ethiopian air. The seats are uncomfortable on the plane, not all the seats recline back the same level, and when I was eating dinner I decided to eat chicken since I can’t eat beef and halfway through the check in my stomach started her and I looked up the chicken and it was still pink inside."

Cons: "The crew on the ground could be more friendly and could improve their communication. Improvement needed on the food."

Pros: "Price"
Cons: "Checking in was poor. The booking didn't reflect in jhb or in two Aviv. Special meal was requested and not provided."

Cons: "we booked this flight because it was the shortest. However, we received an email a few days ago saying that the flight on the way back changed and the layover has increased from 2h to almost 7h! this is very upsetting since Im pregnant and the bring such a ling time at the Addis airport really ruined my flight experience"

Pros: "The standarts (equal to african standarts of course)"
Cons: "Long wait with no care for. At least a place to rest. They changed our seats with no reason"

Pros: "nothing"
Cons: "comfort of the seats. the made the flight early to 0730 am and still serving lunch at 0830 in the morning. All was bad"

Cons: "No kosher food eventhogh we asked for it"

Pros: "The flight crew was pleasant and helpful"
Cons: "Being woken up throughout the night for food. The overhead screens were on all night which made it difficult to rest."

Cons: "flight was 6 hours delayed"

Pros: "Served dinner"
Cons: "the seats however were quite tight and there was no electrical plug for charging."

Pros: "The staff assistance Kosher food was great"
Cons: "Overhead baggage compartment was taken over by cups and stuff"

Pros: "The crew where very pleasant & the service on the plane was good"
Cons: "A small plane and not enough leg space, you could not choose your on movie, didn’t have much choice of the meal that was served"

Pros: "Am very impressed with the service, and punctuality. The crew are friendly, helpful and respectful. I love the airline operating timeline of leaving Nigeria and getting to US same day. Also the fare is very reasonable. Advertise more, let people know u Pls enhance and expand ur Advertisment among nigerians. Am already spreading d good news among our friends and colleagues. Ethiopian Airline is d way to go"
Cons: "It took too long for d luggages to come out. Pls improve on it"

Pros: "The worst airline company I've ever used"

Pros: "The flight was on time. Staff was friendly and accommodating."
Cons: "I couldn't do an online check-in. I got very hungry. We only got one main meal. I will pack more snacks for my return flight."

Cons: "Old plane Left 1 hr late No entertainment Adis is an old filthy airport"

Cons: "Food can be improved."

Cons: "There was a deley of 3 and a half h"

Cons: "Airport in ADS was very basic. Was hard to find a descent toilet"

Pros: "Nothing"
Cons: "Everything. I have written to customerrelations@ethiopianairlines.com"

Pros: "Excellent pre-boarding service to get aisle seats. Comfortable on time flights. Pleasant service."
Cons: "Bad service and follow through when luggage lost. Promised it would arrive that afternoon and given a tel number to call. Advised that I could not claim expenses for toiletries, basic necesssities. 1. Luggage did NOT arrive that afternoon 2. No reply to tel calls or got an automatic answering service. 3. No follow through to emails 4. Persistent phone calls at last elicited a response that luggage would arrive next morning - but unable to give a time 5. Luggage arrived late afternoon i.e. 2 full days later 6. I will put in a claim for toiletries, underwear, socks + taxi to get to shops"

Pros: "Check-in and Boarding took forever. Cabin was very warm and passengers around me were extremely loud, practicallly yelling. Considering the flight was 3 AM, this was not appreciated."

Cons: "There was a four hour delay for departure!"

Cons: "We boarded around midnight and after supper, I am accustomed to a few hours of the lights turned off for rest. Even though I requested the crew said it was not policy and I should use the yellow mask (which sadly does not block out the light). I think a few hours off dimmed lights would greatly enhance comfort levels."

Pros: "aircraft was nice and well kept, and crew friendly."
Cons: "too many announcements on PA (information could have been summarized and delivered in the beginning, so that those who prefer to sleep can)."

Cons: "Seats were dirty"

Pros: "The food. And the on board entertainment. Staff was also nice but a little bit sloppy and slow."
Cons: "Flight was delayed. No information was given on this. Also,Addis adaba is not a tier 1 Airport. I'd rather pay the same. Money to go through Qatar or dubai."

Pros: "Boarding at the gate was atrocious. Very slow and not organized and we left late because of that. The crew was very nice. Food was good. Entertainment was ok. Movies were old and could have been up to date not enough bathrooms per amount of people on board (relative to other aircrafts)."

Pros: "Service & Staff"
Cons: "Toilets always get messy because there are many people flying for the first time and some using a public toilet (or even flush toilet) for first time ever. They need instructions in the bathroom for how to use the toilet, how to keep it clean, how to dispose of trash, how to flush toilet paper, etc. If fly all over the world, but every time I fly from Africa it's the same mess, regardless of airline. Simple instructions would help - they cannot assume all of their clients have used flush toilets when over 80% of Africans do not have them."

Pros: "Was a bit concerned because I only had a 45 min layover in Addis to change plans, howeve Ethiopian Air made sure we were met coming of the plane and facilitated a fast transit. Checked luggage also all made it through. I was pleasantly surprised. I flew Nairobi to Cape Town with connection in Addis."

Pros: "1. Nice flight 2. flight attendants good customer service skills"
Cons: "Equipment issue-tv not working well , unable to charge my cell phone USB port not working. 2. Food on my return flight was terrible I am a vegetarian was mostly served warmed up frozen vegetable which were terrible 3. Return trip set next to noisy people, had coffee spilled on my dress, was upset and did not enjoy return trip .Grateful for flight attendants who moved me to another seat."

Pros: "The service onboard was excellent!"
Cons: "The food was almost edible, but i stil ate it because i was hungry. The fish was not even real, just some sort of fishmeal,"

Pros: "Staff were pleasant"
Cons: "One segment of my flight did not have the gluten free meal I had requested ahead of time. Super crowded."

Pros: "Lots of empty seats for sleeping. Nice big windows- best in class. Two hot meals served on board."