The crew was not helping us in the airports ..Very bad experience..the washrooms are not meeting the expectations..need more good service... The hotel service was good but there is a very long wait time which wasted time to go through..
They only gave us 30 minutes to make an international connecting flight. We didn’t make the connection but they did do a good job rebooking us despite the chaos. Our bags didn’t make it back and their process for customer support is pretty bad when it comes to luggage.
The Boeing 737 MAX on this route, flown in the middle of the night, is an UTTER FAILURE for business travellers. The whole point of business travel is to arrive alert and recover from travel quickly, and this little aeroplane with its quarter recline uncomfortable business seats does nothing for that. It’s a small step up from economy in that you have decent legroom, but that’s it. Absolute margin at the cost of the traveller.
Good. Crew do seem to be less friendly- management are clearly limiting them or not empowering them as they used to.
POSITIVES The hostesses were mostly pleasant, NEGATIVES The full flight wifi was horrible, hardly able to use it. My charger port was not working which made me use my neighbour's port which resulted in an accident which ruined her flight. During dinner, meat ran out when the cart got to us forcing us to eat vegetarian which was not great. We watched everyone around us eating meat. My wifi did not transfer to the second leg of my trip as they promised as they changed the plane. I was thrown off the window seat I booked for the 2nd leg of my journey as they changed planes, all done at my expense. This was not a cheap flight ($2600) which i hurriedly had to book to attend my mother's funeral who passed away suddenly. I was honestly disappointed with the whole saga as I heard Ethiopian Airlines was one of Africa's best.
The food was terrible and the seating was uncomfortable, but the airline did a great thing letting us board in Abbis Ababa on our connecting flight after our original flight was very delayed.
worst was delayed luggage. could see luggage was still in Singapore but they insist I wait till all luggage are unloaded before filing a report. took 2 days to arrive and I had to collect it myself from the airport
i send you separate claim of what happens ,I buy ticketed from you and you said that it is confirmed and shall send the ticket in 24 hrs but you did not send and when we go to Ethiopian air line counter they say it is pending and we dont know why ,and we forced to buy another ticket ,and this all because Ethiopian air lines canceled the return flight from Adi Ababa to Amman, please note that we buy all the tickets through your app and hold you responsible for all loss and discomfort.
Im if Ethiopian can allow customers to use their mileage for in flight connexion it will be great.
It was wonderful best Air lines covert and all very happy with their service they have been very helpful and friendly
Moderate carrier , one of the flight attendant crashed my leg with the food table and never bothered to apologia but give you a lecture about how to sit in your seat.
If the flight was full I would have been more uncomfortable as the space was small. The seat in front of me was very close, I wear transition lenses and it was too close for a comfortable viewing experience. The foot room was not the best either. The row was empty so I had shoulder width space. The foot space in my opinion could be better, I am just 6ft tall, medium built and found the space mediocre. The AC on the flight could have been cooler. We were delaed on the tarmac and the air con was warm. Even in the air, it could have been cooler. Apart from that excellent service crew, we were delayed on the tarmac and water was offered to us which was of good temperature. The snacks offered were acceptable. Thanks for a safe and smooth journey.
Boarding from T3 is a nightmare for the transfer to the aircraft.
BEST air crew in the industry and service delivery takes it to the next level from great to AMAZING!!!
No TVs are working, in my local busses also not work sometimes. Is the both are same,,
The timing for this flight is really odd.. at 4.45AM If it was 1AM or 8AM it would be great. I guess its probably for European connecting flights with Emirates? Anyway, for a budget airline, the business class product in FlyDubai is quite decent. You even get Champagne, although 4AM is an off time to have it. The Throne seat for me while is great for privacy, sleeping isn't great for the foot extension. This flight is great for me due to its direct nature but if Emirates did it, I would choose that.
The quality is worse and worse , this business ticket pricing is overpriced !!!!
The Plane was very small.. domestic route will perfect not international
If I have a choice I would not use this airline. They moved by booking to Smart Wings, an airline they code share with. Changing terminals in buses and dealing with some of the staff associated with it is not the best experience. Having stated that I must share that the crew of Smart Wings airlines was polite.
Consider serving food to all passengers regardless of food reservation status during booking.
A no frills flight wet leased from Czech Smartwings on behalf of Israir. Comfortable seats, polite crew and non existent food and entertainment services. I had and entire row to myself and slept throughout the flight. I loved it.
Everything is good but there was no snacks, they only gave us water without any snacks, check-in online also didn’t work, we had to check-in in the airport
The crow was amazing It was an example of low cost flight.
Online booking is poor. Flight crew are excellent. Would use them again.
The close the front toilet this is not good . They arive not on time is been delay the dont clean the plain . Poor
flight delay there and back. rescheduled the flight a day earlier
The flight was smooth, the crew were pleasant, This plain had a reclining seats which made the flight comfortable
Very clean and modern, efficient checkin and boarding. Great airline
As a low-cost flight, I understood that not all amenities would be included. However, booking through a Kayak agent rather than directly with the airline created significant issues. We were unable to add checked bags in advance and had to pay $140 per bag at check-in. We also couldn't select seats and were assigned to the last row. Most frustratingly, there was no customer support available—neither Arkia (who didn't answer phone calls or emails) nor AirfareAssist (who also didn't respond to emails) could help resolve these issues. Once aboard, the flight experience met expectations for a low-cost carrier. No complaints there. Recommendation: Book directly with the airline to avoid these third-party booking complications.
The flight was 3 hours late. No notice in advance. The plane was not clean.
I wasn’t registered for the Flight Took them long time to approve Thanks god, the flight wasn’t full. After they approved to let me fly, they fight with me about luggage ( I paid in advance for 2) It was a nightmare The airplane was very dirty and I was very disappointed I will never fly with Arkia
This airline is known for shifting flights timetable, cancelling them altogether and overall you feel that you are in a charter flight (oh they do that too quite often). Rates aren't so cheap to make up for the overall experience so it is advised to mind the alternatives before booking.
The flight was cancelled. I'm still waiting for a refund from the agent from which I made the order on Kayak app
TERRIBLE. THE ONLINE CHECK-IN REQUIRED CHOOSING FROM A DROP-DOWN MENU THE AIRPORT OF DEPARTURE. PARIS WAS NOT A CHOICE AND COULD NOT BE ENTERED MANUALLY. THE WHEELCHAIR SERVICE RESPONSIBLE TO TAKE ME From My Arrival Delta three hours in advance refused to take me from Terminal 2 to Terminal 3 without the Arkiya Boarding pass. I was helpless and missed the flight to TLV. I had to buy a separate ticket one way on Elal at 14:30 from Terminal 3 and PAY $715. ADDITIONAL MONEY. I DEMAND THAT ARKIYA REIMBURSE ME FOR THAT $715.00 DUE TO THEIR INOPERATIVE ONLINE CHECK IN THAT PREVENTED. ME FROM MAKING THE FLIGHT
Crew was super nice, boarding was fast (all trolleys were asked to be checked in), no entertainment at all, food - well, better if one brings ones own, and, surprisingly, they kept the schedule. This time around - 2 thumbs up.
I liked: Helpful, informative, pleasant crew. Could be Better: Check in. Stowage space General cleanliness especially toilets. Ugh!
It became a standard of this company to delay it's scheduled flights by hours! One to two days in advance, a notice of one hour delay is issued, then - at the airport, another 2 to 3 hours are occurring, at our outbound as well on our incoming flights. Be advised that this is to be expected. Furthermore - do not expect any transparency or explanation or just pure information from the company's reps on location, nor any other compensation or just a coupon for a snack or drink. It's probably just not part of the company's relation with it's clients.
