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Planes are good. However the entertainement system is slow. The headphones are of low quality and I could hardly hear a movie The movies lack subtitiles

The plane was old and the luggage racks above us were visibly shaking during turbulence. Water was dripping on our heads during landing. Our flight was over 2 hours late departing but we were not updated or told what to expect as the screen at the gate continued to read “on time”

Check in took over an hour because printer was not working. Attendant did not know how to give free layover Addis Ababa hotel vouchers or update frequent flyer number. After repeated attempts, got voucher emailed. However hotel wanted printed voucher hence more delay. Bus time from hotel back to airport was printed 4:50 hours, but hotel reception called at 3 pm saying bus will leave at 4 pm. Then hotel reception called again saying 4:15 pm. We rushed at 4:15 pm and bus was not ready until 4:40 pm. Many audio outlets were not working in planes.

The flight is packed and it feels like the space per individual has gotten smaller. Excruciating for a 14hr flight.

Im if Ethiopian can allow customers to use their mileage for in flight connexion it will be great.

No Asian Vegetarian food was available on this sector but only fish and chicken and pasta were offered.

Plane was late with no information or announcement … had to walk up n downstairs.., had not communicated this … and ppl had suitcase to carry .

Good was great, but no vegetarian option: only beef or chicken. In business class please add a vegetarian option. Thanks

My entertainment screen wasn't working and they couldn't fix it.

Entertainment was very poor. Couldn’t watch anything. Ear pieces were the wrong type .