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It is nice and great but the houstees crew are all the way back arguing with customers and behavior issues same of the crew i saw that also all the trips were very much butter!

The crew was not helping us in the airports ..Very bad experience..the washrooms are not meeting the expectations..need more good service... The hotel service was good but there is a very long wait time which wasted time to go through..

The Boeing 737 MAX on this route, flown in the middle of the night, is an UTTER FAILURE for business travellers. The whole point of business travel is to arrive alert and recover from travel quickly, and this little aeroplane with its quarter recline uncomfortable business seats does nothing for that. It’s a small step up from economy in that you have decent legroom, but that’s it. Absolute margin at the cost of the traveller.

The food was terrible and the seating was uncomfortable, but the airline did a great thing letting us board in Abbis Ababa on our connecting flight after our original flight was very delayed.

Delays delays making us miss or next connection to IAD hence having to stay additional 24 hrs in Addis Ababa

Checking in wasn't organized, too many so-called diplomats were jumping line while everyone was waiting in line. They should have their own line not to impede on other passengers that was also waiting to be served. We all paid money and there should be no discrimination because everyone's money should have the same value diplomat or not! If they want to give diplomats some special treatment then let them create their own check in desk and not treat other passengers some that are (elderly, some with children, pregnant women) making them stand longer in line than necessary just because people are jumping line 😡

Food hardly ever changes Videos not often updated for often travel.

Traveling with Ethiopian is always a good experience. I also enjoy the stay at skylight hotel in Addis

The flight is packed and it feels like the space per individual has gotten smaller. Excruciating for a 14hr flight.

Were not told that carryon laggage has to be only 12 kgs but my bag was heavier asked to pay an additional $550.00. I could have upgraded to a bussiness class for that price and no one at the gate to upgrade but able to take money for the extra weight. I felt like this was a setup scam.