Cons: "The transfer in Istambul was very tight on the way back I literally had to run to get to the flight"
Pros: "Crew was good but could be better...timeing was very good."
Cons: "Food, entertainment"
Pros: "The Turkish Airline crew are treat you as guests not as customers."
Pros: "On time ,good food ,good price"
Cons: "Nothing! It’s no comfortable at all!"
Pros: "Food, service OK"
Cons: "Old plane, no TV, seats not comfortable."
Pros: "Boarding couldn’t be easier. The crew is very attentive and nice!"
Pros: "Unlimited booze. Tons of movies. Classy airline"
Cons: "customer service needs upgrading"
Cons: "Plane delayed Missed connection"
Cons: "No entertainment system in the seats."
Pros: "Movie choices and food excellent. Great flight staff"
Cons: "Movie controls not too responsive"
Pros: "The flight went well with no complaints."
Cons: "With Airlines in the US charging for almost everything except the air you breath while on their plane I hate to complain about the meal Turkish provided free but a couple of the items on the tray could have been better."
Pros: "Great service"
Cons: "No room"
Pros: "Will never use kayak again"
Pros: "great entertainment, pretty comfortable, good service"
Cons: "a little bit of a delay"
Pros: "Superb entertainment system"
Cons: "The flight back from Dublin to Istanbul was awful, it was crowded, very warm, no air to breath."
Cons: "Service was terrible, crew was rude. Flight was delayed 2 hours leaving Tel Aviv and my luggage was not here when we arrived. They let us wait two hours for luggage before telling us it wasn't going to make it in. Frustrated and disappointed! Ground security in Turkey was rude and took my sons skate board which we had flown to Israel with and back to turkey, then they told us it couldn't come with us to miami although we flew Turkish both directions with no problem. In the end gate staff went and rescued his skate board from security as he got to the flight crying his little eyes out. Communication was terrible and staff was rude!"
Pros: "Entertainment and food was good."
Cons: "Flying to Tel Aviv (I missed my chance to review), my tray table was broken and the USB wouldn't charge on any of the televisions."
Pros: "I have been travelling on the Turkish airline since years and it is definitely the best"
Pros: "Excellent customer service"
Pros: "Quick in Check In."
Cons: "Horrible customer service."
Cons: "שום דבר"
Pros: "Turkish Airlines has an excellent entertainment system"
Cons: "They used to have more legroom"
Pros: "The lost my 1 checked bag of luggage somewhere between tel aviv-istanbul-frankfurt!! Filed a report at Frankfurt Airport but it was filled with all my essentials and some valuables and the airport staff didnt seem to concerned in helping me.... To clarify, my experience through Kayak has been fine! However this whole ordeal has left a very sour taste in my mouth...i still dont have my luggage. They couldnt track it l yet....maybe you can help or forward this message to the appropriate authority. It is extremely important to me :/ Thanks, I still like kayak :) -addam rhodes"
Cons: "See literally everything above"
Pros: "Timeliness Cleanliness Orderly boarding Courteous crew On board meal edible - even tasty"
Cons: "Seats a bit narrow"
Pros: "Very nice service"
Pros: "The service was good"
Cons: "Didn't like the airplane. Bit old. Too long till boarding."
Pros: "good job rushing us to the correct gate"
Pros: "friendly crew and superior service"
Pros: "The food is amazing, the crew is very attentive"
Cons: "The seats can use work. Very uncomfortable"
Pros: "Delicious meals, friendly crew, good selection of entertainment."
Pros: "Once on the plane everything was fine."
Cons: "My first flight was changed. Only one email was send about that change. It got lost in some other emails so I didn't see it. But I did not receive any other update or reminder. So I had figure out how to change all of my flights from there to Kansas in the States. All with bad internet service and unhelpful costomer service. And having to deal with two unexpected long layovers. All that to say, sending periodic emails is important especially if the flight had been changed."
Pros: "Smooth flight"
Cons: "flight canceled , i flew diff, airlines"
Pros: "Small plane..no comfort"
Pros: "Great entertainment and food."
Cons: "Boarding was very long."
Pros: "Good service"
Cons: "They need better movies and music"
Pros: "Pleasant crew, great quality service, good food."
Cons: "Comfort was not the greatest. Felt smaller than other airlines but trip was 11 hours long so it wasn't comfortable."
Pros: "Service Good Clean On time"
Cons: "Price is high"
Pros: "Crew was very nice"
Pros: "everything was good and don rhith"
Cons: "Refused to refund cancelled flight"
Pros: "Everything was perfect during the flight."
Pros: "Spaced seats, kind crew"
Pros: "When we were unable to travel due to Corona Virus restrictions, Ethiopian gave us a full refund even though we had a non-refundable ticket, and they were lovely about it when they did it. A+, hope I'll get a chance to actually fly with them soon."
Pros: "The efficiency of the whole process"
Cons: "The cabin attendants need to be warmer and more friendly"
Pros: "Large space"
Pros: "Land crew attention was polite and nice"
Cons: "Restrooms on board was dirty, no toilette paper nor tissues. One fight attendant was particularly impolite, hitting and pushing instead of asking"
Cons: "Everything starting from the check in to on board restrooms"
Pros: "Crew is friendly."
Cons: "The plane is old, tatty and dirty. There is no entertainment. The airport transfer is very very shoddy."
Pros: "The crew was great. Extremely accommodating for families."
Cons: "The delay was too much"
Pros: "we had an overnight stay in addis ababa so we got a free accommodation in town, that was so great, a chance to see town and get a good night sleep before our next flight. the plane is big with screens so you can watch movies, the seat is comfortable, even for a tall guy like me (1.9 m)."
Cons: "It did took a lot of time since we landed until we got our bus to take us to town to our hotel. we waited in the airport for more than one hour, it was late, and we were tired. but after we got to the hotel, it was perfect"
Pros: "I was a bit hesitant to fly Ethiopian Air for such a long flight (Dublin to LAX) however it turned out to be the best leg of multi-segment trip (all other flights were Aer Lingus or Delta and Ethiopian Air was far superior to both of those carriers). Flight attendants were friendly, the physical space was comfortable and spacious, the food was plentiful and delicious. Movies offered were relatively new and the IFE worked well. This flight is a continuation from Addis Ababa to LAX so when we boraded in Dublin most people were already onboard. It was a bit difficult to find space in the overhead bins but with a little rearranging of smaller packages by other passengers, we were able to fit our carry-ons in the overhead bin near our seats."
Cons: "Always delaying, catastrophic food."
Pros: "I received flying miles for this flight, well actually I really tried to find something positive to say"
Cons: "spent 19+ hrs in the airport in Addis Abeba, when I was supposed to be transferred to a hotel, needless to say, the airport at night is not the best place a woman would like to spend her time."
Pros: "Service, the entertainment selection, just everything seemed perfect"
Cons: "old, uncomfortable plane with no entertainment system. miserable experience"
Cons: "Checking in was poor. The booking didn't reflect in jhb or in two Aviv. Special meal was requested and not provided."
Cons: "we booked this flight because it was the shortest. However, we received an email a few days ago saying that the flight on the way back changed and the layover has increased from 2h to almost 7h! this is very upsetting since Im pregnant and the bring such a ling time at the Addis airport really ruined my flight experience"
Cons: "comfort of the seats. the made the flight early to 0730 am and still serving lunch at 0830 in the morning. All was bad"
Pros: "The food was amazing and the plane is more comfortable and you can relax."
Cons: "No kosher food eventhogh we asked for it"
Pros: "We were told by United that Ethiopian Airlines does not allow more than 2 checked bags per customer, but that is absolutely not the case. We ended up driving to LA and found that Ethiopian accepts as many bags as we will pay for."
Pros: "The flight crew was pleasant and helpful"
Cons: "Being woken up throughout the night for food. The overhead screens were on all night which made it difficult to rest."
Pros: "Aircraft A350 super nice entertainment t equipment and interior very clean."
Cons: "Lost my luggage, could not trace it and no compensation."
Pros: "Flight Attendants excellent and always smiling"
Cons: "Should be able to select your own movie"
Cons: "flight was 6 hours delayed"
Pros: "Served dinner"
Cons: "the seats however were quite tight and there was no electrical plug for charging."
Pros: "The staff assistance Kosher food was great"
Cons: "Overhead baggage compartment was taken over by cups and stuff"
Pros: "The crew where very pleasant & the service on the plane was good"
Cons: "A small plane and not enough leg space, you could not choose your on movie, didn’t have much choice of the meal that was served"
Cons: "Everything was bad, very upset !"
Pros: "The worst airline company I've ever used"
Pros: "food and beer were fine"
Cons: "4 flights ,4 delays. poor customer service . every things is very slow ."
Cons: "I sent them an email about an issue with my flight but they didn't get back to me"
Cons: "Old plane Left 1 hr late No entertainment Adis is an old filthy airport"
Cons: "There was a deley of 3 and a half h"
Cons: "Airport in ADS was very basic. Was hard to find a descent toilet"
Cons: "everything about it, from the random cancellation of my flight, to missing my connection, and their inability to get me another flight, spending over 24 hours in travel for a mere 6 hour flight. No customer service, would never recommend Ethiopian Airlines to anyone."
Pros: "their business class was very good and a huge difference than economy, well done"
Cons: "the seat space is the smallest I have seen in economy. i took one sector economy and the other business. no blankets for guests"
Cons: "Everything. I have written to email@example.com"
Pros: "Excellent pre-boarding service to get aisle seats. Comfortable on time flights. Pleasant service."
Cons: "Bad service and follow through when luggage lost. Promised it would arrive that afternoon and given a tel number to call. Advised that I could not claim expenses for toiletries, basic necesssities. 1. Luggage did NOT arrive that afternoon 2. No reply to tel calls or got an automatic answering service. 3. No follow through to emails 4. Persistent phone calls at last elicited a response that luggage would arrive next morning - but unable to give a time 5. Luggage arrived late afternoon i.e. 2 full days later 6. I will put in a claim for toiletries, underwear, socks + taxi to get to shops"
Pros: "Good food and drinks"
Cons: "No entertainment"
Pros: "I do like the cheerfulness of the flight crew. They are very attentive."
Cons: "The water is doled out in small cups. Not enough!"
Cons: "We were delayed for 30 minutes, then for one hour, then they announced a delay for 3 hours. They changed the gate twice and the staff was not communicating what is happening and when we are supposed to board. Also, they did not add my miles for my connecting flight."
Pros: "hospitality food beverages"
Cons: "duty free sales were very limited"
Pros: "aircraft was nice and well kept, and crew friendly."
Cons: "too many announcements on PA (information could have been summarized and delivered in the beginning, so that those who prefer to sleep can)."
Pros: "Fabulous. On time departure, 15 min early arrival into Addis. Service was outstanding"
Cons: "About time they introduced WiFi on flights"
Pros: "Boarding at the gate was atrocious. Very slow and not organized and we left late because of that. The crew was very nice. Food was good. Entertainment was ok. Movies were old and could have been up to date not enough bathrooms per amount of people on board (relative to other aircrafts)."
Pros: "The service onboard was excellent!"
Cons: "The food was almost edible, but i stil ate it because i was hungry. The fish was not even real, just some sort of fishmeal,"
Pros: "The plane on this part was not too bad."
Cons: "I ordered a vegan food. The crew had difficulties in delivering this simple thing"
Pros: "That they told me my bag would transfer and then it didn't...I loved that."
Cons: "After asking multiple times, I was reassured that my checked bag would go to my final destination. Yet my bag has still not been found."
Pros: "Everything was amazing"
Cons: "The process to travel"
Pros: "The seat was terrible"
Cons: "If I had gotten my luggage at the end of the flight"
Pros: "Smooth flying so got some sleep"
Cons: "Clearer back-to-front boarding process"
Pros: "The crew was amazing!"
Cons: "Food was good, temperatures appropriate for hot and cold. Fresh fruit or vegetables would be nice rather than processed."
Pros: "Paid for Business , got a minor economy service ."
Cons: "Almost no advantages for business ticket traveller"
Cons: "Overbooked, no room for carry-on luggage"
Pros: "Food was good. Crew on the flights were polite"
Cons: "Checking in could be made easier by the airline communicating with the staff. They were not aware i had an email that i could check in luggage and they were not helpful or providing good customer services - unprofessional & inexperienced. Lost my luggage both ways."
Cons: "It was very cold they need to lower the temperature."
Pros: "cheap ticket"
Cons: "lack of service, very unfriendly stewardess"
Cons: "I am handicap, I travel with a scooter. We let them know months in advance and still they did not plan or assist. My scooter was not brought up in Brussels or DC, I refused to leave the plane in DC until they finally brought it to plane. They sat me in row 38...I can only walk a few feet so the airline failed in every aspect...epuc fail. I will never fly Brussels airlines again."
Pros: "Arrived ahead of time"
Cons: "Not business treatment, the boarding que, the seats, the food"
Cons: "Choice of food was very limited as they were missing the food in catalog."
Cons: "25 min late too much announcements during night flight, especially about duty free items and prices..."
Cons: "There is not much variety of what to watch- movies/tv. For a long flight it is a nightmare"
Cons: "I missed this flight due to my connecting flight being delayed for 3+ hours (not sure)."
Cons: "Seat and cabin temperature was very uncomfortable."
Cons: "We got zero offer of beverages during our flight, even a cup of water! Glad we bought our own. It seemed like one of the flight attendants was in a flight with a customer during boarding."
Pros: "Great service"
Cons: "Delay due to congestion at brussels"
Cons: "Not enough space for my legs"
Cons: "When we arrived in Toronto they sent us to customs even though we didn’t need to go and we missed our connecting flight through Brussels them had to rebook with terrible seats to London now we are almost a day behind schedule..."
Pros: "Crew was polite, but..."
Cons: "The flight attendants seemed unused to the idea that Orthodox Jews won't sit beside people of the opposite sex. This made boarding take longer than it needed to. The airline should figure out a way to streamline this process on flights to/from Tel Aviv."
Pros: "The safety instructions movie was entertaining the first time. The crew was friendly overall."
Cons: "Both my luggage items were lost on the way there and one on the way back. No free food or drink although the flight price is not that low."
Cons: "The service and constant mistakes on rebooking a cancelled flight that ended in more than 6 hours delays and luggage lost"
Pros: "Crew. Entertainment. Food. Leg room was a bit longer than usual."
Cons: "Lack of complimentary food - not even a snack as far as I can remember - for almost 5 hours flight. Really?"
Pros: "The only thing I liked was that I landed safely in Brussels."
Cons: "It was a 5 hour flight with seats that didn’t recline, head rests that didn’t move, no in-flight entertainment, no pillows or blankets, and unfriendly and somewhat rude, jaded flight attendants. The most uncomfortable international flight I’ve been on"
Pros: "The crew were very nice."
Cons: "It was a small plane with only 1 bathroom which was not available for the flight due to long lines. There was no food or even a drink of water without payment. there was no in flight entertainment."
Pros: "Safe flight"
Cons: "They dropped our connection. Took 3 hours to straighten it out"
Cons: "Boarding late. Good for sale-not even a cup of water free, staff rude, there is no entertainment"
Cons: "Called and made a reservation directly with Air Brussels to make sure we got a bassinet seat for our infant and that did not happen. Old airplane and very bad customer service all around. Took over 2 hours to check in at 4am in the morning."
Pros: "Long flights are never fun It helped that the crew was helpful and pleasant Food was ok but there could have been more offered It was an 8 hour flight and there was one meal an hour after take off and then just a very small snack and drink an hour before Not enough water was offered throughout the flight"
Cons: "Lost my bags or did not make it on time for connection."
Pros: "The team was nice, the flight took off on time and arrived a few minutes early"
Cons: "Even though I'm a star Alliance frequent traveler status holder, and the status grants an extra bag on economy class I was forced to pay for my first checked in bag. Furthermore, since I assumed I'll be getting my checked in luggage for free (as it states on the miles and more website) I didn't pay for it in advance a fee of 35$, meaning they made me pay 65$ in the airport."
Pros: "Check -in - very friendly staff Airport in Brussels was easy for making connection"
Cons: "The food was at extra cost - and pretty expensive. Not even water was offered free of charge. Was surprised that the food was on sale - nothing was said about it in advance."
Cons: "The flight was similar to a low-cost airline but I was not informed of this when booking. Uncomfortable seats with very little legroom, and food was only available by purchase. Not worth paying the cost of a regular flight for a 5 hour flight!"
Cons: "There was a very long wait checking in and boarding and there was no kosher food available on the flight."
Pros: "Sufficient seat space in a window seat. Excellent customer service on board, compared to any US service provider."
Cons: "Boarding. Unorganized and not very customer friendly."
Pros: "Fast Boarding"
Cons: "Was waiting for a lagguage over 30min at Tegel airport"
Cons: "Everything is fine"
Pros: "The seats in the plane were amazing. Maybe older but better than the new ones."
Cons: "No infotainment screen"
Pros: "Crew was vey professional. Arrival in Rome was to a gate rather than a bus, which was unusual but nice. Baggage delivery was also surprisingly quick for Rome. The Brussels Airlines lounge in Brussels airport is fantastic!"
Cons: "The flight departure was delayed 1 1/2 hours, meaning we arrived in Rome at nearly midnight. No complimentary drinks on board. As a Star Alliance Gold member, I chose Brussels Airlines out of loyalty. But the cheap approach to customer care means I will have to reconsider flying with you in the future."
Pros: "Flight from US was wonderful. Plane had everything you would want. Food was good and seats comfortable."
Cons: "Flight from Brussels to Kinshasa was different. It seems for the people of color, there was an old plane. My seat mate TV sCreek did not work. You could tell moldings on seat were very old. one bathroom had no soap, dispenser was broken. I hope this is not your pratice to use your older planes for those traveling to Africa. I will observe this as I travel back to Brussel and on to US."
Pros: "Did not like airline so much."
Cons: "Staff did not allow access to lavatories when they were serving drinks and the long waits after were ridiculous"
Cons: "Departure delayed for unspecified reasons, most of the passengers like me had connecting flights and it was stressful"
Cons: "I have no words flew not honored and I had to buy a ticket at the airport. Thank you for your service!"
Pros: "Very old planes No entertainment Very nice stewardess"
Pros: "I eventually got home"
Cons: "I didn't get to sleep as I had to spend hours booking a new flight."
Cons: "It was ok flight - not full airplane - good"
Pros: "As far as flying goes the crew where very professional, pleasant and helpful. Honestly, I did not interact with them much but they seemed to all get along well and do their work happily and efficiently. They managed a large multi cultural flight well which is likely no easy job!"
Cons: "Seats: Why is that head rest attachment on the seat? It's AWFUL! It forces your neck in a very bad position. You have to be tall to use it properly. There should be a way to remove it for those of us too short to use it as it was meant to be used. The food on this flight was not the worst I have ever had but it certainly was not goo either. Two rice dishes...why? Boarding seemed to be slow and a bit unorganized. Why not board by seat zones?"