The crew were amazing. They should improve the inflight entertainment
The plane was ok, I was in business class and was surprised there were no pods and each seat was right next to another one. That said it was comfortable and the food and coffee were good. Entertainment wise again I was surprised to see only movies and no TV shows. Check-in at Toronto Pearson was an absolute disaster, which was especially disappointing as I was a business class passenger. There was no dedicated staffing for the business counter and four (4) airlines employees assisted one economy class passenger for about 15 minutes when one could have easily assisted me. Overall room for improvement, particularly in the on-ground experience and airplane infrastructure.
Check in took over an hour because printer was not working. Attendant did not know how to give free layover Addis Ababa hotel vouchers or update frequent flyer number. After repeated attempts, got voucher emailed. However hotel wanted printed voucher hence more delay. Bus time from hotel back to airport was printed 4:50 hours, but hotel reception called at 3 pm saying bus will leave at 4 pm. Then hotel reception called again saying 4:15 pm. We rushed at 4:15 pm and bus was not ready until 4:40 pm. Many audio outlets were not working in planes.
It is nice and great but the houstees crew are all the way back arguing with customers and behavior issues same of the crew i saw that also all the trips were very much butter!
I have my baggage left either in Jeddah or Addis and undelivered to Abuja
Need to do a lot of improvement on service and cleaness
The Boeing 737 MAX on this route, flown in the middle of the night, is an UTTER FAILURE for business travellers. The whole point of business travel is to arrive alert and recover from travel quickly, and this little aeroplane with its quarter recline uncomfortable business seats does nothing for that. It’s a small step up from economy in that you have decent legroom, but that’s it. Absolute margin at the cost of the traveller.
POSITIVES The hostesses were mostly pleasant, NEGATIVES The full flight wifi was horrible, hardly able to use it. My charger port was not working which made me use my neighbour's port which resulted in an accident which ruined her flight. During dinner, meat ran out when the cart got to us forcing us to eat vegetarian which was not great. We watched everyone around us eating meat. My wifi did not transfer to the second leg of my trip as they promised as they changed the plane. I was thrown off the window seat I booked for the 2nd leg of my journey as they changed planes, all done at my expense. This was not a cheap flight ($2600) which i hurriedly had to book to attend my mother's funeral who passed away suddenly. I was honestly disappointed with the whole saga as I heard Ethiopian Airlines was one of Africa's best.
The food was terrible and the seating was uncomfortable, but the airline did a great thing letting us board in Abbis Ababa on our connecting flight after our original flight was very delayed.
Delays delays making us miss or next connection to IAD hence having to stay additional 24 hrs in Addis Ababa
My seat was broken and ducted taped and my monitor did not work the entire time over 8 hrs sitting. And I had no books or anything with me
my flight from Rome to Boston was on a very old plane. My video and audio did not work.
Awful cold sandwich, pizza was bad and coffee was extremely cold I expected better quality in wines on the way to Rome I order red wine and could not drink it ! Bad quality of wine . Being an European airline’s wine are inexpensive so could have better selección of wines . So on the way back a settle for water with is a pity . The crew disappear and didn’t pick up the trays after meals or the garbage of the snacks . Iberia has better service and other airlines
The toilets are very small for a long trip like this. There is no space whatsoever. Totally unusable,
The seats are very tight and uncomfortable. The recline position did not work.
Flight was on time, there were no issues. It was also direct to SFO. For an international flight, I call that a win.
Flight was on time and pretty standard. No Hiccups. I have no complaints, which is a lot to say about a 12 hour flight.
-The seats could be roomier -The entertainment in English could be more current! The moves were very old!!! -They served too many carbs! What happened to fruit and yogurt!!!!
Staff were nice, we left on time and arrived early, food was good. Unfortunately, they lost one of our bags and have been unable to find it. So we are in Italy for a week for my husband‘s birthday and he does not have any of his clothing.
They gave us sandwiches as a meal twice. Snacks mid flight with cookies and a tuna panini. Then just the same tuna panini for dinner. That was it.
