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Sat 04.03
Sat 11.03
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Top tips for finding cheap flights to Accra
- Looking for cheap airfare to Accra? 25% of our users found tickets to Accra for the following prices or less: From Tel Aviv ₪2,016 one-way - ₪2,398 round-trip
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- High season is considered to be September, October and November. The cheapest month to fly from Israel is May.
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Top 5 airlines flying to Accra Kotoka
Scores according to KAYAK customer reviews7.9
Turkish AirlinesOverall score based on 23093 reviews
7.8Boarding
7.8Comfort
8.2Crew
8.0Entertainment
7.9Food
Pros: "nothing"
Cons: "nothing"
Cons: "The transfer in Istambul was very tight on the way back I literally had to run to get to the flight"
Pros: "Crew was good but could be better...timeing was very good."
Cons: "Food, entertainment"
Pros: "The Turkish Airline crew are treat you as guests not as customers."
Pros: "On time ,good food ,good price"
Pros: "Movies"
Cons: "Nothing! It’s no comfortable at all!"
Pros: "Food, service OK"
Cons: "Old plane, no TV, seats not comfortable."
Pros: "Boarding couldn’t be easier. The crew is very attentive and nice!"
Pros: "Unlimited booze. Tons of movies. Classy airline"
Cons: "customer service needs upgrading"
Cons: "Plane delayed Missed connection"
Pros: "On time."
Cons: "No entertainment system in the seats."
Pros: "Movie choices and food excellent. Great flight staff"
Cons: "Movie controls not too responsive"
Pros: "The flight went well with no complaints."
Cons: "With Airlines in the US charging for almost everything except the air you breath while on their plane I hate to complain about the meal Turkish provided free but a couple of the items on the tray could have been better."
Pros: "Great service"
Cons: "No room"
Cons: "Customer service"
Pros: "Will never use kayak again"
Pros: "great entertainment, pretty comfortable, good service"
Cons: "a little bit of a delay"
Pros: "Superb entertainment system"
Cons: "The flight back from Dublin to Istanbul was awful, it was crowded, very warm, no air to breath."
Cons: "Service was terrible, crew was rude. Flight was delayed 2 hours leaving Tel Aviv and my luggage was not here when we arrived. They let us wait two hours for luggage before telling us it wasn't going to make it in. Frustrated and disappointed! Ground security in Turkey was rude and took my sons skate board which we had flown to Israel with and back to turkey, then they told us it couldn't come with us to miami although we flew Turkish both directions with no problem. In the end gate staff went and rescued his skate board from security as he got to the flight crying his little eyes out. Communication was terrible and staff was rude!"
Pros: "Entertainment and food was good."
Cons: "Flying to Tel Aviv (I missed my chance to review), my tray table was broken and the USB wouldn't charge on any of the televisions."
Pros: "I have been travelling on the Turkish airline since years and it is definitely the best"
Pros: "Excellent customer service"
Pros: "Quick in Check In."
Cons: "Horrible customer service."
Pros: "Very nice crew"
Pros: "הכל"
Cons: "שום דבר"
Pros: "Turkish Airlines has an excellent entertainment system"
Cons: "They used to have more legroom"
Pros: "The lost my 1 checked bag of luggage somewhere between tel aviv-istanbul-frankfurt!! Filed a report at Frankfurt Airport but it was filled with all my essentials and some valuables and the airport staff didnt seem to concerned in helping me.... To clarify, my experience through Kayak has been fine! However this whole ordeal has left a very sour taste in my mouth...i still dont have my luggage. They couldnt track it l yet....maybe you can help or forward this message to the appropriate authority. It is extremely important to me :/ Thanks, I still like kayak :) -addam rhodes"
Cons: "See literally everything above"
Pros: "Timeliness Cleanliness Orderly boarding Courteous crew On board meal edible - even tasty"
Cons: "Seats a bit narrow"
Pros: "Very nice service"
Pros: "The service was good"
Cons: "Didn't like the airplane. Bit old. Too long till boarding."
Pros: "good job rushing us to the correct gate"
Cons: "late"
Pros: "friendly crew and superior service"
Pros: "The food is amazing, the crew is very attentive"
Cons: "The seats can use work. Very uncomfortable"
Pros: "Delicious meals, friendly crew, good selection of entertainment."
Pros: "Once on the plane everything was fine."
Cons: "My first flight was changed. Only one email was send about that change. It got lost in some other emails so I didn't see it. But I did not receive any other update or reminder. So I had figure out how to change all of my flights from there to Kansas in the States. All with bad internet service and unhelpful costomer service. And having to deal with two unexpected long layovers. All that to say, sending periodic emails is important especially if the flight had been changed."
Pros: "Smooth flight"
Cons: "N/a"
Cons: "flight canceled , i flew diff, airlines"
Pros: "excellent"
Pros: "Small plane..no comfort"
Pros: "Great entertainment and food."
Cons: "Boarding was very long."
Pros: "Good service"
Cons: "They need better movies and music"
Pros: "Pleasant crew, great quality service, good food."
Cons: "Comfort was not the greatest. Felt smaller than other airlines but trip was 11 hours long so it wasn't comfortable."
Pros: "Service Good Clean On time"
Cons: "Price is high"
Pros: "Crew was very nice"
Pros: "everything was good and don rhith"
Cons: "Refused to refund cancelled flight"
Pros: "Everything was perfect during the flight."
Pros: "Spaced seats, kind crew"
Like the staff. Food was ok. Entertainment was old and many monitors did not work.
Cons: "Food wasn’t that good and there could have been better entertainment options (more movies, TV shows). Internet was terrible."
Pros: "Nothing"
Cons: "Boarding it was not good"
Pros: "The flights were very good, friendly and professional. Planes were clean and seems to be well maintained for the passengers"
Cons: "Only issue I had was a 5 hour layover in Cairo, not long enough to explore so just sitting in the airport, and there is no wifi available in the airport, even at Starbucks nothing. Apparently an airport rule, but it sucks with a long layover."
Pros: "Timing"
Cons: "Seats"
Pros: "The best trip in everything"
Cons: "Nothing"
Pros: "Our flight got delayed for 3 hours and they where ri rude to us"
Cons: "Entertainment"
Pros: "Very Good service"
Pros: "Short flight, very efficient. No extra fees for baggage."
Cons: "Cabin staff could have been a little more friendly."
Pros: "they were friendly and amazing"
Pros: "Food was good."
Cons: "The plane was old, the seats were uncomfortable with no adjustable headrest or flaps to hold your head from flopping. There was no personal entertainment screens on the back of the seats, only the small community one mounted on the roof. The sound for this was terribly unclear. 8 hour boring flight."
Pros: "There is nothing I like when I travel with egypt air we lost our bag and finally they find it after 9 hours Really bad experience with egypt air"
Cons: "They need to really understand the difference betweeen the business and economy ppl pay extra to feel comfort and have a priority boarding but in EGYPTAIR business and economy is the same no difference"
Cons: "Food"
Pros: "They were timely."
Cons: "Poor entertainment, small seats, not enough food or drinks."
Pros: "Quick check in"
Cons: "Chairs legs do not extend enough"
Pros: "Check in and boarding was quick & nice The pilot was so professional couldn’t feel take off & landing The host serving the food in this economy section was so polite & helpful"
Cons: "The plane is old style no tv screen in the chairs The Entertainement was so poor & boaring for 11 hours flight! One host crew member (maybe Joe) was changing his shirt in the food area that passengers could see him with his undershirt!"
Pros: "Once on board fine..."
Cons: "Having to pass three security checks, nothing rude, but over the top."
Pros: "Crew was nice and cordial, meal service was ok food itself was okay not bad but not superior, the aircraft was a pretty new 737-800 limited english choices of movies"
Cons: "The cabin temperature was quite warm hardly any air coming out of the air vents. I dont think they had all the air pacs on"
Pros: "It’s was great"
Pros: "Being done."
Cons: "Being thirsty."
Pros: "Always on- time. Always friendly and approachable staff, very clean seating. EGYPTAIR IS MY FAVORITE AIRLINE!"
Cons: "There is nothing to not like."
Cons: "We received our baggage 2 days later"
Pros: "This flight was on time and I truly appreciate when EgyptAir flights are on time."
Pros: "Wonderful staff really helpful, comfortable seats"
Cons: "Some delay"
Pros: "Good flight. Arrived on time and left relatively on time"
Cons: "Luggage took a long time to arrive in the terminal"
Pros: "Personnel was great. Delicious and frequent food and drinks."
Cons: "I asked for wheelchair service but I never received it."
Pros: "Good service on board, better than average food, seat pitch better than average."
Cons: "Late departures, both flights. Incredibly small toilets on 737-800 (CMN to Cairo)"
Pros: "Great overall service and treatment."
Cons: "Boarding was really bad. Unorganized. Wish there was more entertainment too on flight."
Pros: "There was nothing special about this flight"
Cons: "The plane was old and not very clean. No personal tv for a 5+ hour international flight. baggage took almost 1 hour after landing. Overall I’m not impressed at all and have flown on much better airlines."
Pros: "Crew was super nice and helpful. Flight schedule was on time."
Pros: "Boarding process extremely fast, starting from check-in till boarding. Take-Off on time. Very smooth landing."
Cons: "Crew lacks practical experince, especially clear due to the that flight was almost fully booked. Some lack of control or responding to passengers eventually was clear."
Pros: "Excellent customer service"
Cons: "N/A"
Pros: "Food was good, crew were pretty nice. Comfortable seating."
Cons: "It took me over 2 hours to board because the counter has never seen a green card extension. I also had a dog that was connecting with me on Emirates, they couldn't figure out the price for the dog at all. We started with $600 and went down to $188 which I was told on the phone. People working at check in should be way more knowledgeable of other things than just regular paper work and not giving travelers attitude because"
Pros: "Very comfortable 2-2 configuration of aircraft. Short flight with no hasstle once you board. Only convenient nonstop option between Cairo and Tel Aviv. Plane half empty. Ontime arrival."
Cons: "Not possible to print boarding pass, even at Luxor airport counter from where we originated, which means we could not use transfer service at Cairo and has to que again for all security and checkin lines. I checked in online but airline changed our seating without telling us. Egypt Air created this airline only for flights to Tel Aviv, so difficult to find checkin counters. One feels they don’t encourage people to take the flight."
Pros: "Great crew, members always welling to help"
Cons: "The service sucks and the cabin was extremely dirty and disgusting. They never collected trash and I saw a man spit on the floor of the service area."
Pros: "Great & Friendly Service"
Pros: "Good food selection, Good entertainment selection. Arrived on time."
Cons: "Lack of attention of flight attendants. Children running around without parental supervision and flight attendants ignoring this for 12 hours is irritating. Garbage all over the plane during the flight, mostly due to passengers. Having to x-ray your bags 5times, and stopped 8times to check my ticket before boarding."
Cons: "Close flight without care of me and they charge me extra fee to get a new booking"
Pros: "The direct flight non stop Price"
Cons: "Not the greatest of comfortable seat - needs flat beds similar to Oman Air. Plane a little tired but very smooth landing In seat power didn't work"
Cons: "My hotel was not good at my transition to other destinationsand it took 4 hours to get it"
Pros: "Service was great"
Cons: "Nothing"
Pros: "Everything was fantastic"
Pros: "I liked everything about the experience on the actual flight from Cairo to New York. Staff was great, food was great (two meals), drink options were great from juices, sodas, water, tea, coffee all great. the entertainment was awesome with so many movie/tv show options. and you can always get up and ask for a beverage if you were still thirsty, and plenty of toilets on the plane so rarely a line greater than 1 person."
Cons: "They seemed to run out of chicken as the dinner meal, when they got to my the flight to Cairo from NY they also ran out of chicken, the person next to me got the last one, the same thing happened to me on the way to NY, the person next to me got the last chicken, i was kind of upset but the other option of beef was still good."
Pros: "For a short hour flight, i say it was just fine, not really enough time for a movie or anything so it makes sense not to have a TV with every seat, and it is no big deal. i slept the whole way and didnt even realize we took off or landed. could be more comfortable but again i was able to sleep the whole way without a problem"
Cons: "N/A"
Pros: "The crew were so helpful and friendly. Comfortable seats and nice plane."
Cons: "The flight was too short to enjoy their food or entertainment. Coffee was good."
Pros: "I liked everything .... planes, food, service, punctuality..."
Pros: "The Crew was excellent and accommodating."
Cons: "Long flight ... could not sleep... Not your fault :) I'm very tall so the comfort for me was not as good as it could have been due to limited leg room. Please try to keep us in mind and /or try to get tall folks leg room seats. Thanks.. Happy security was good, but it was a bit slow."
Cons: "Wasnt direct"
Cons: "The pancake was not cooked enough couldn’t eat it"
Cons: "Boarding process.."
Pros: "Flight was not full, so despite a sub-par Business Class product the flight was very pleasant with empty seats all around"
Cons: "On line check-in/seat selection was a disaster"
Pros: "All services were superb. From boarding, food, to bye bye from Crew very unique. Good team"
Cons: "Every was excellent"
Pros: "good food"
Cons: "the entertainment system is outdated"
Pros: "The flight was relatively on time and the crew was nice"
Cons: "The food was not the British Airways high quality"
Pros: "great crew great seats great entertainment great pilots great food and the greatest airline in the world"
Cons: "free wifi"
Pros: "-"
Cons: "Entertainment didn’t work, big delay broken seat"
Pros: "Great !"
Cons: "Kosher meal a bit hard to open"
Cons: "The entertainment system wasnt working on the first flight, and had poor content on the second flight."
Pros: "Nothing particularly"
Cons: "Food was awful"
Pros: "Nothing. Flight attendant throws the tray of food all over me. Never apologize Worst flight ever I'm a Gold Frequent Flyer. No more!!! Good Bye British Airways Hello Cathay Pacific!"
Pros: "Boarding"
Cons: "Entertainment wasn't adequate, not many choices. No ports for charging phones or computers."
Pros: "we buy the tickets from kayak and reconfirmed with British Airways is that we allowed to have one suitcase of 23 kilo checked in for each person . would get to their products and we paid 180 US dollars for the read suitcases we have . I didn’t mention kayak to give me the 180 us dollar back"
Cons: "we buy the tickets from kayak and reconfirmed with British Airways is that we allowed to have one suitcase of 23 kilo checked in for each person . would get to their products and we paid 180 US dollars for the read suitcases we have . I didn’t mention kayak to give me the 180 us dollar back"
Pros: "The crew was kind and professional, cosy seats with enough place for the legs... Good content in entertainment system."
Pros: "Flavor was fine"
Cons: "Out of 6 special vegetarian meals provided on 4 recent flights, all were pasta. One main meal of pasta even had A SIDE of pasta salad."
Cons: "the food"
Pros: "The crew were very nice. Liked the food."
Cons: "I didn't like the fact that there was no Wi-Fi access. Seat 40 DEFG doesn't feel comfortable because people were just walking in front of us."
Pros: "Not much. Even magazines were not available for 2 last raws."
Cons: "Even magazines were not available for 2 last raws"
Pros: "Service, clean restroom, courtesy of crew members"
Pros: "Will use the service again"
Cons: "Yes love the journey"
Pros: "Service"
Cons: "None"
Cons: "No breakfast on out bound leg"
Cons: "Don’t do it!! Totally disorganized airline with uncomfortable seats."
Pros: "The crew were very helpful"
Pros: "Food, ."
Cons: "The flight was delayed 4hrs after a 5hr layover. Passengers where shifted from a warm departure area to a very cold area to wait for transportation to the plane. Overall confusion of the staff. The pane, a 747 seemed to be an earlier model plane that needed to be updated."
Pros: "My upgrade."
Cons: "That I needed to be searched again before boarding the plane. The long layover."
Pros: "On time"
Cons: "Paid for bulkhead seat and was not given a bulkhead seat."
Pros: "Good and crew were fine"
Cons: "Seats were too close, not comfortable"
Cons: "the flight delayed a lot and i missed my connection flight as a result"
Pros: "World Traveler Plus on BA is not as good as premium economy on other airlines."
Cons: "Check in. Too many people checking in and too few BA employees to handle crowd. Severely understaffed."
Pros: "The crew was amazing and attentive"
Cons: "It’s an older plane. Video screens are pixelated. Seats are cramped and I’m only 5’3. Boarding process was a mess. They used 15-20 minutes calling the first class and premiere class passengers. Then announce everyone else can board in 20 minutes. I ordered a lactose free meal and got curry with caramel cream, butter, milk stick for coffee and bread. Snack was a snack sized kit kat bar."
Pros: "Flight on time, great crew and generally good service"
Cons: "plane interior was a little "tired""
Pros: "Most things"
Cons: "The airplane was shaking all the flight"
Pros: "The new flight procedures informational film at the beginning of the flight (BA/Comic Relief)"
Cons: "The flight was to Heathrow which was not prepared to accept us at all. We waited 45 minutes in passport control. I expect BA to make sure the port of destination is prepared to receive its passengers"
Cons: "I booked a regular flight and at the end the system or dont know how, booked me PLUS ECONOMY, when I wanted to change my ticket date, it was so expensive and almost no dates were available. Also, you didnt give me chance to downgrade in order to change the dates more easily. I always fly through BA and I love the easy it is to change dates, but this time you disappointed me. I usualy choose BA because its easy and non expensive to change dates in my flight but now I may be open to book with other airlines."
Pros: "The flight was smooth from boarding to landing early at Heathrow."
Cons: "It was a fully booked flight, which means the person next to you tends to overflow into your seat"
Cons: "I paid 100$ because I had to cancel my request. It was a technical error of your reservation system which unexpectedly changed my return from the 5th of November to the 6th of November. The fine was unfair and you're required to refund me."
Pros: "The staff were some of the friendliest I have encountered in recent traveling experiences. They were very attentive to every passenger."
Cons: "We only paid for economy seats, and unfortunately, it's hard to expect much more than what we got. The friendly service made up for the lack of comfort these seats provide."
Pros: "Upgraded to world traveler plus was way more comfortable. The flight crew were so so nice and helpful. I am handicapped and they just couldn't do enough to make me comfortable."
Cons: "They the seats I reserved months ago were changed."
Cons: "The was delayed. Seat are not too comfortable for long trips"
Pros: "I loved the on-demand entertainment which starts as soon as you board the plane and continues all the way into landing / taxing to the gate."
Cons: "The system would not allow me to check-in / get my boarding passes 24 hrs prior to barding, which basically left me with a middle seat all the way to Seattle. I considered this a terrible process and didn't get a good explanation why I was blocked from doing my check-in online."
Pros: "The staffs were brilliant"
Cons: "No food selection. No vegan meal that i ordered for my daughter."
Pros: "Most everything"
Cons: "Seat choice"
Pros: "None of my nine checked in luggage arrived. The following 8 of the 9 came. One is still missing. This is a British Airways ticket using American Air for the first leh."
Cons: "The fact that my luggage and that of my children did not arrive."
Cons: "BA cancelled the flight, did not reroute us, provided a phone number for tel aviv (closed for the weekend). Terrible customer service. And our ticket was bought thru vayama who also did not bother to help us. Bad bad customer service for BA."
Pros: "entertainment"
Cons: "boarding with bus instead of sleeve"
Pros: "Security staff was rude in England and our suitcases was lost And they did not even let us know"
Was so glad the the captain kept the air. It’s usually suffocating in there.
Pros: "I liked both the seat and crew service"
Pros: "When we were unable to travel due to Corona Virus restrictions, Ethiopian gave us a full refund even though we had a non-refundable ticket, and they were lovely about it when they did it. A+, hope I'll get a chance to actually fly with them soon."
Cons: "cramped boarding space and Addis airport. Inadequate space for volume of traffic. Capital investment in expansion required if Ethiopian to compete!"
Pros: "Pleasant check-in staff. Friendly flight attendants."
Cons: "Travelers should be told that Gate 2 to Kumasi will be empty when you get there and that you should go around the corner to the transit area and wait for your flight there. They should let you know that they will announce the flight from the transit area."
Pros: "Large space"
Cons: "Bording"
Pros: "After the Kigali Addisababa segment this was vastly superior with a newer aircraft"
Pros: "Crew is friendly."
Cons: "The plane is old, tatty and dirty. There is no entertainment. The airport transfer is very very shoddy."
Pros: "The crew was amazing. The crew is an asset to the airline"
Cons: "Boarding is chaotic."
Pros: "The crew was amazing and the flight was smooth"
Pros: "Your crew were great."
Pros: "Aircraft very comfortable, superb entertainment system. Crew friendly."
Cons: "Crew didn't go out of their way to serve...they did their job capably, but no more."
Pros: "Not much, actually."
Cons: "None of the air stewardess has a smile on their face when talking to or serving passengers. I’m not sure they know how to engage with passengers in a friendly way. My entertainment screen wasn’t working. After resetting, it took them an hour to inform me that I could move to another seat if I wanted to, as they couldn’t resolve the problem with the screen. The food lacked in flavour and the sausage served for breakfast was undercooked."
Pros: "I received flying miles for this flight, well actually I really tried to find something positive to say"
Cons: "spent 19+ hrs in the airport in Addis Abeba, when I was supposed to be transferred to a hotel, needless to say, the airport at night is not the best place a woman would like to spend her time."
Cons: "old, uncomfortable plane with no entertainment system. miserable experience"
Pros: "Price"
Cons: "Checking in was poor. The booking didn't reflect in jhb or in two Aviv. Special meal was requested and not provided."
Cons: "we booked this flight because it was the shortest. However, we received an email a few days ago saying that the flight on the way back changed and the layover has increased from 2h to almost 7h! this is very upsetting since Im pregnant and the bring such a ling time at the Addis airport really ruined my flight experience"
Pros: "Boarding was superb"
Pros: "crew"
Cons: "we were seating 2 hours at the aircraft with no electricity an then they move us to another aircraft and totally we arrived Nairobi more than 3 hours delay"
Pros: "nothing"
Cons: "comfort of the seats. the made the flight early to 0730 am and still serving lunch at 0830 in the morning. All was bad"
Pros: "The food served is awesome and sufficient. The flights are comfortable and the crew are friendly. My luggage came right on time and was properly handled"
Cons: "Well there was no entertainment in the flight. That is it"
Cons: "No kosher food eventhogh we asked for it"
Cons: "Did not provide special meal although I called ahead to request it."
Pros: "The flight crew was pleasant and helpful"
Cons: "Being woken up throughout the night for food. The overhead screens were on all night which made it difficult to rest."
Cons: "flight was 6 hours delayed"
Pros: "Served dinner"
Cons: "the seats however were quite tight and there was no electrical plug for charging."
Pros: "The flight attendants."
Cons: "The aircraft. Its an older and much used 777 200. Seats, bathrooms, etc have lots of mileage. Needs overhaul."
Pros: "The staff assistance Kosher food was great"
Cons: "Overhead baggage compartment was taken over by cups and stuff"
Pros: "The crew where very pleasant & the service on the plane was good"
Cons: "A small plane and not enough leg space, you could not choose your on movie, didn’t have much choice of the meal that was served"
Pros: "The worst airline company I've ever used"
Cons: "Old plane Left 1 hr late No entertainment Adis is an old filthy airport"
Cons: "There was a deley of 3 and a half h"
Pros: "Prior seating options, friendly air hostess, and vegan meal options."
Cons: "Flight from U.S had frequent meals, flight to Ghana had a sandwich and meal, and the time in between the two was extremely long, after been up extremely early to depart. It would also be awesome to have Ethiopian meal option, like injere"
Cons: "Airport in ADS was very basic. Was hard to find a descent toilet"
Pros: "evry thing"
Cons: "no thing"
Pros: "Nothing"
Cons: "Everything. I have written to customerrelations@ethiopianairlines.com"
Pros: "Excellent pre-boarding service to get aisle seats. Comfortable on time flights. Pleasant service."
Cons: "Bad service and follow through when luggage lost. Promised it would arrive that afternoon and given a tel number to call. Advised that I could not claim expenses for toiletries, basic necesssities. 1. Luggage did NOT arrive that afternoon 2. No reply to tel calls or got an automatic answering service. 3. No follow through to emails 4. Persistent phone calls at last elicited a response that luggage would arrive next morning - but unable to give a time 5. Luggage arrived late afternoon i.e. 2 full days later 6. I will put in a claim for toiletries, underwear, socks + taxi to get to shops"
Pros: "When I originally booked this trip it was with one connection and a 16 hour commute time. They added legs to my trip which significantly increased travel time. I tried to cancel my flight because I booked the flight with the necessity of arriving by specific days and times and they insisted on charging me for it so I just forfeited my seat and trip all together. There's nothing good to say about Ethiopian airlines."
Cons: "They are very unprofessional and unhelpful and I'll never book them again."
Cons: "We boarded around midnight and after supper, I am accustomed to a few hours of the lights turned off for rest. Even though I requested the crew said it was not policy and I should use the yellow mask (which sadly does not block out the light). I think a few hours off dimmed lights would greatly enhance comfort levels."
Cons: "Ground staff past security at Intl departures were unhelpful and scarce. The gate number on the boarding pass and screen did not coincide. Unlike other airports the screen was not the most recent information. Even when told about the discrpancy and mix up for many passengers, the mistake on the computer was not rectified"
Pros: "aircraft was nice and well kept, and crew friendly."
Cons: "too many announcements on PA (information could have been summarized and delivered in the beginning, so that those who prefer to sleep can)."
Pros: "The flight was ok, left late but didn't impact our arrival time."
Cons: "Tray table was very dirty, restroom not cleaned or refilled, generally unkempt."
Pros: "Boarding at the gate was atrocious. Very slow and not organized and we left late because of that. The crew was very nice. Food was good. Entertainment was ok. Movies were old and could have been up to date not enough bathrooms per amount of people on board (relative to other aircrafts)."
Pros: "Service & Staff"
Cons: "They don't need to translate everything into Ethiopian language. There isn't a single person flying from Addis to Malawi (or Malawi to Addis) who speaks Ethiopian, so it's a waste of everyone's time and interrupts the movie, sleep, and meal."
Pros: "The guy I was sitting next to."
Pros: "They need to make the seating more comfortable especially with such looong flights!"
Pros: "The service onboard was excellent!"
Cons: "The food was almost edible, but i stil ate it because i was hungry. The fish was not even real, just some sort of fishmeal,"
Pros: "They made sure we had plenty to eat"
Cons: "My entertainment system didn't work."
Pros: "The flight was delayed 4 hrs"
Pros: "No delays The food on board was good. The drinks were fine My luggage was safe"
Cons: "The basement waiting area at the Addis Ababa airport was very cold and the toilets were dirty and smelly as well The crew were unfriendly and unreasonable the time of alighting"
Pros: "The crew was rude and unhelpful."
Cons: "The professionalism of the crew, the quality and taste of the food. The comfort of the seat."
Pros: "Very comfortable & spacious seats. We were provided with blanket, pillow, mask, socks. Nice food and tea service."
Cons: "No personal tv."
Cons: "They stole my clothes from my suitcase"
Cons: "Were never informed, kept in the dark about why we were delayed closed to 5 hours .it was an officer who anonymously told us there was a bagger handler strike"
Pros: "Great crew."
Cons: "Flight was delayed by about half hour & so was arrival."
Cons: "Good"
Pros: "Not really good. Starting from the ticketing, not friendly, late on take off and landing as always"
Cons: "Travel with Air France or British"
Cons: "Absolutely zero communication about an 11 hour flight delay. The flight itself was fine but the ground crew was absolutely the worst I've ever dealt with in all my years traveling. Save yourself the stress and pay a little more to fly with someone else."
Cons: "Nothing Everything was bad specially the crew"
Cons: "Leaving on time would have been better than 1.5 hours of delay. The food was poor. When I checked in online, the airplane map was totally different from Imthe plane we boarded. So selected a seat with no rows in front of me and I unded up with normal rows."
Pros: "There were great movies and games."
Cons: "Then boarding process wasn’t organized. The food was nasty. The space between seats were minimal"
Cons: "Onboard entertainment was truncated on this flight. 4 Hour Direct flight turned into 6 Hour Flight with a stop in Mauritania."
Pros: "Left on time. Friendly crew members and good food"
Cons: "Old plane. Needs a fixer upper"
Pros: "Nothing"
Cons: "Poor general service. No accommodation. Poor food. Delay flight. Poor customer service."
Pros: "Flight was very comfortable, and short we got there in less than 7 hours. The staff was friendly"
Pros: "Not much"
Cons: "Didn’t even have an option to pick a seat even though I tried through various venues (when purchasing tickets, setting a preference after buying, when checking in, in the airport after checking in); completely disorganized airline with no communication or customer service. Would never recommend this airline to another person even if it is the cheapest option. Can’t trust the airline to get you to your destination as they claim"
Pros: "Once in the air the flight was normal and everything was fine."
Cons: "The flight was delayed by 6 hours with no explanation. There is zero organization or efficiency. Never taking this airline again."
Pros: "Nothing"
Cons: "They rescheduled our flight so we would have missed out connection from Casablanca to Lisbon. They offered nothing except a flight two days later to Lisbon which would have stranded us two days in Casablanca. Do not fly this airline unless absolutely necessary"
Pros: "Left on time, landed on time, good legroom, not too packed. Bags arrived."
Cons: "No movies, no wine. Couldn't check-in earlier than 3 hours and had a long wait, so had to bring our luggage into town with us."
Pros: "It was 2 hours late so they gave a coupon to buy dinner a little more leg room than most other companies i am 6:4"
Pros: "Meal and service were excellent. transit was great too."
Cons: "I did not like the blugs to use for the mobile charger.they were std french type I wish you will make it universal."
Cons: "Breakfast was poor Service was poor"
Pros: "Nothing"
Cons: "I cant even begin to describe this airline. They have no customer service and they make no provisions for their customers. They oversold the flight and when you are 1 min late, they give away your seat ,even though they is a 2 hr delay. There was a cockroach on the plane, and the sad thing is that they had cockroach spay on the plane. This should not be. New tickets had to be bought my my other family, although their flight was delayed. I am definitely reporting them to the better business bureau. They should not be in business at all. Never again"
Cons: "I was not allowed to board the plane after many phone calls to your team. I had to pay $600 dollars to get onto the same plane and still cant get a refund of my ticket . This has been the worse experience in many years of travels"
Pros: "the food, and comfort"
Cons: "The staff in Casablanca at the checkin point was extremely racist. When we are humans, and paying for airfaire we do not deserve to be treated less than dogs."
Pros: "A host put up my carryy-on luggage in overhead compartment without my having to ask!"
Cons: "Wanted more water during the flight"
Pros: "More leg room than usual, a decent meal"
Cons: "No real entertainments options. Old plane"
Pros: "Staff be friendly."
Pros: "The comfort of plane, food was good. Left on time."
Cons: "I was going onward to Bangui and you left my luggage in Casablanca on purpose. 4 days later still no luggage. This is unacceptable."
Cons: "The extremely unconfortable seats, especially at neck-level. The good is basically all dairy, which is unfortunate for prople like me with severe allergies. And the headphone sets were not working, the crew extremely dismissive."
Pros: "Nice ppl"
Cons: "Food"
Pros: "Friendly service"
Cons: "The sandwich they served for breakfast looked like a few days old. No entertainment. It seems that travelers in Africa don't deserve better!"
Cons: "Pain et viennoiserie glacial."
Pros: "Newer Boening 787 dreamliner. Didn't crash."
Cons: "Horrendous service! Miserable checkin process. Harassed by security. Horrible!"
Pros: "Everyone was nice, helpful and it was easy to change dates without the big expense other airlines charge!"
Pros: "The airline itself is pretty decent. The food is good enough. The dreamliner is a joy to fly. Entertainment at the seat is pretty good as well. The crew was friendly even though their english was quite hard to understand on the PA system. What I do like is that the crew does not sit there badgering you about cell phones and the like. Boarding could definitely be improved. It is like one huge gaggle of people when they ask to board. At least the flight operates on time."
Pros: "We arrived safe."
Cons: "No organized boarding, they allowed passengers to just push their way through without any line. It was a really old, small plane, didn't have any entertainment whatsoever; the food was ok but handling was quiet unhygienic. The bread was not individually wrapped nor was there a thong to pick up bread with so they allowed passengers to put their hands in the basket to get bread and you could see passengers touching more than one bread then selecting one. Most of the crew had the most sour expression on their faces. Clearly didn't want to be of service to anyone. I had a very very bad experience with RAM several years back flying from Dakar to Casablanca and was horrified how rude the crew was to passengers. I was hoping things had improved, sadly not. There is a huge difference in how they treat passengers on flights in Africa and those to the US. Very disappointed. But at least the plane landed safe."
Pros: "Should have followed the poor reviews. They took my carry on luggage and lost it. Got the runaround treatment when I call with wait times of 2 hrs. Then eventually when you get someone, they tell you it's your responsibility to go to the various airports and check for your luggage. My 1 month vacation was ruined as a result bc I lost some priceless items and my IT lab workbook which I needed crucially for some work. On my way back thru Morocco, I was told at the airport to go to their main office in down town casablanca. Then here in the US, getting told different things only to end uo with a 1800 number that no one picks up. Horrid customer service!"
Pros: "Customer service was the worst I've ever experienced"
Pros: "I didn't like anything with them anymore"
Cons: "Very poor to respond to customer issue"
Cons: "Not enough leg room"
Pros: "Staff were very friendly."
Cons: "No TV"
Pros: "Plane was like new, personal TV screens at each seat, food was actually pretty decent by airline food standards"
Cons: "Nothing"
Pros: "Price Many empty seats so you could stretch out if you wanted. Timely departure & arrival"
Cons: "Inadequate beverage service - only with meals, not even water offered at other times, and on flight from Casablanca to Dulles they would not allow you to carry on water. I arrived pretty dehydrated. Having to go through Casablanca airport was the worst part - even though the flight itself was okay, the airport is so unpleasant I would not fly this airline again anytime soon - noisy, smelly, security is disorganized and slow, hardly any signs / directions and the ones they do have often aren't correct."
Pros: "The plane was not a propeller plane!"
Pros: "The flight was smooth, and the crew was amazing. Additionally, the food was really good."
Cons: "No phone use at all, even on airplane mode."
Pros: "Everythimg"
Cons: "The drinks"
Pros: "Crew was nice"
Cons: "Airport restaurants were expensive and didn't have variety The flight was terrible"
Cons: "Some of the crew members need to learn what service is. Very disappointing attitude."
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