Hotel Indigo Napa Valley

The location was nice, staff was pleasant, large breakfast selection.

The bed was uncomfortable and squeezed with every move, we had to ask for an ice bin, and then our alarm clock had no cord/didn't work (very large paper weight) and when we asked for a replacement, no one ever came.

Not as nice as advertised, disappointing.

Location was convenient.

The room we were assigned was a handicap room. Compared to our traveling companions our room was SUBSTANDARD. Bed was squeaky and uncomfortable. Poorly organized room and just plain disappointing. We had an ajoining suite and the people were loud until after 1 am... For the price we paid for our rooms we expected something nicer... If Ivy is the premier for best western they need to do some upgrading.

Kayak messed up my reservation... and the hotel it

The good? Location.

I arrived, and even though I had in black and white my reservation through Kayak, the hotel front desk could not find it. She then took my number down, but never bothered to grab the reservation code for follow up, which resulted in them calling me for the information. There was no offer to help or make right the situation. I just had to come back after they finished checking out the line behind me and wait for them to sort it out with Kayak or Orbitz or whatever vendor they said messed it up in the end. The rooms were just OK. I got a room over the front desk area, which meant that I heard quite a bit of noise. Thin walls/floors? I also found the plumbing to be atrociously loud. I used the toilet a few times while my partner slept and was afraid to flush because each time I did, the pipes went on for quite some time... Overall, I think the location did it justice, but otherwise, just so so.