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|"Great staff and excellent location."||(in 197 reviews)|
|"Great location and friendly staff!"||(in 248 reviews)|
|"Loved the authentic New Orleans feel."||(in 16 reviews)|
|"Our first room had roaches"||(in 167 reviews)|
|"Very lukewarm water in shower"||(in 42 reviews)|
|"Parking and traffic were terrible"||(in 42 reviews)|
|great location||in 630 reviews|
|first room||in 484 reviews|
|great staff||in 442 reviews|
|french quarter||in 175 reviews|
|beautiful hotel||in 151 reviews|
|bed was comfortable||in 151 reviews|
|pool was great||in 126 reviews|
|hot water||in 117 reviews|
|parking is expensive||in 108 reviews|
|walls are very thin||in 54 reviews|
|blocks from bourbon||in 29 reviews|
|climate control||in 29 reviews|
|new orleans||in 29 reviews|
|within walking distance||in 27 reviews|
|shower curtain||in 22 reviews|
|cafe du||in 19 reviews|
|old world||in 17 reviews|
|first night||in 13 reviews|
The check in lady
No heat in room. Room looked dingy. Poorly lit.
Not what was promised
The location and the beauty of the property were just as expected. For our fifth year anniversary, the bride and I chose the Chateau for its New Orleans charm and location.
We chose a superior room which is supposed to be a balcony room or private courtyard setting, king size bed with a full bath. I also chose to surprise my wife with the romantic package (rose pedals, champagne, chocolate covered strawberries, etc). I called the hotel one week before our arrival to check on parking and was informed they had ample onsite parking and there would be no need to park elsewhere. Now what we really got was a room on the first floor down the street from the main hotel. The room had two queen beds which were crammed in the room so tightly we could be barely enter the closet or the bathroom. Oh wait, did I mention the check in process took two hours. There was no “romantic package” waiting on us. I ended up having to park nearly one mile away because all the onsite parking was taken (first come first serve). As I was walking to the room from the parking lot nearly one mile away, my wife text me this very simple text, and I quote “the room sucks”. You can imagine I was crushed, 5th year anniversary, romance, New Orleans charm, and I the text “the room sucks”. So before I headed to the room from my long journey where my car was parked, I stopped in the reception area to check on the situation. The staff was no help at all. Sorry sir, is what I heard. We are booked and can’t make any changes in the rooms. Sorry sir, we see here that you paid extra for the romantic package, but we didn’t get the memo so it wasn’t delivered. Sorry sir, for your one mile hike because we didn’t have any parking available. I was told my room was a superior room, not sure what it was superior to, but it certainly wasn’t what we paid for. The room did come with a coffe maker, unfortunately the cord wasn’t long enough to plug in where it was sitting so we had to move it the bathroom counter. Surely that’s normal in a superior room. to say the least my wife and I were disappointed and feel as though we didn’t get what was promised.
It was close enough to the action to walk there but far enough away that it was quiet. Wonderful French Quarter hotel and experence . Jenny and Eric really went above what was expected. They added so much to our trip with tips and advice
The room wasn't ready by checkin, the room had not been cleaned (bottle caps and trash still in the room), the bathroom was still a mess, no windows in the bedroom. I stayed one night before getting a room at the Marriott.
Climate Control - none in one room, off/on in another - controlled by front desk, Not clean, Ran out of blankets/wash cloths, Staff was apathetic
Absolutely loved the people and their help with recommendations. Helped to get a bit more of the local feel versus the tourist attraction hot spots. Have stayed before, but still a great location to get anything you want to get to, both inside and outside of the Quarter. Melanie and Allen were superb and always available and willing to go above and beyond.
Just had a couple of lights that were out, but was fine. Not much water pressure at ask, and would have been nice to have a little fridge, but no complaints.
toilet/shower clogged. Rm not ready at 4. room was
room to be ready at checkin room to be at chateau not down the road. free parking 35$ extra? seriously
The Chateau Hotel is ideally located near the French Market on Chartres Street in New Orleans, Louisiana in the United States. Guests can beat the infamous New Orleans heat by taking a dip in the pool, or they can catch up on some work at the business center. The front desk staff is present 24-hours per day, and they can help guests find tickets, make reservations, or book a tour to the swamp, one of the historic plantations, or through the French Quarter chasing ghosts. There is also a porter to help guests get their bags to their rooms.
This historic building has 49 hotel rooms which are arranged over two floors. Pets are not allowed on site, and it is a smoke-free property. All rooms contain air conditioning to keep visitors cool and comfortable even in the middle of the summer. There is a coffee maker provided, and the bathrooms have hairdryers. There is complimentary WiFi access, and the television is outfitted with cable or satellite channels. The housekeeping is done daily.
There are several area attractions within walking distance of the hotel including the famous Bourbon Street, Cafe du Monde, and Jackson Square. Guests will also find it quite easy to travel to Frenchmen Street to visit the many jazz cafes or Canal Street for shopping and catching the streetcar. The Audobon Aquarium of the Americas is less than 20 minutes away on foot, and guests can easily make their way to the river to watch the steamboats travel past.
based on 737 reviews
Policies vary by room type and provider.
Chateau Hotel is located at 1001 Chartres Street in French Quarter, 1.1 km from the center of New Orleans. Louisiana State Museum is the closest landmark to Chateau Hotel.
Check-in time is 16:00 and check-out time is 12:00 at Chateau Hotel.
Yes, Chateau Hotel offers free Wi-Fi.
No, Chateau Hotel does not offer free parking.
No, Chateau Hotel does not offer free airport shuttle service.
Chateau Hotel is 19 km from New Orleans Louis Armstrong. Chateau Hotel is 107.5 km from Gulfport Biloxi Regional.
No, pets are not allowed at Chateau Hotel.
Yes, Chateau Hotel has a pool onsite.