Hotels near Intl airport

Hotels near Intl airport

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Intl (PHF) - Newport News, VA, United States
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Best hotels near Intl airport

Cleanliness
8.9
Comfort
9.0
Facilities
9.4
Location
9.2
Overall
9.7
Overall 9.0 Excellent
Based on 165 reviews
Cleanliness
8.9
Comfort
9.0
Facilities
9.4
Location
9.2
Overall
9.7
Cleanliness
8.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
10.0
Comfort
8.0
Facilities
6.0
Location
8.0
Overall
10.0
Cleanliness
8.8
Comfort
8.9
Location
9.2
Services
8.6
Staff
9.0
Cleanliness
10.0
Comfort
9.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.8
Comfort
9.1
Location
9.2
Services
9.0
Staff
9.3
Cleanliness
9.3
Comfort
9.3
Facilities
10.0
Location
9.4
Overall
9.0
Cleanliness
8.9
Comfort
8.3
Facilities
10.0
Location
9.2
Overall
10.0
Cleanliness
8.5
Comfort
9.0
Location
9.0
Services
8.2
Staff
9.3

Good 7.0
Pros: Location, convenience, spacious suite, and cleanliness.
Cons: The beds & sofa were very uncomfortable. The sofa was broken. The beds were too soft.
Mediocre 3.0
Pros: I overall like the size of the room and the privacy it gave for parents traveling with children. I liked the kitchen was functional and operational. My daughter also enjoyed the pool.
Cons: First getting there my family and I had to walk down 3 times to get new keys for our room, Bianca at the front desk finally called maintenance and the entry where you put the key was dead. Later that night we found out our air wasn't working in the room and the next morning I reported it and they brung us a portable ac unit that only kept the living room and kitchen area cool. The back bedroom hardly had air at all. The next morning on check out day I woke up for a hot shower and the water barley gotten hot. I called down to the front desk and they told me to wait 30 minutes 😒! I have never been in a hotel like this one before and it wasn't a good experience. The bed also wasn't that comfortable seems like it needs to be switched out for a marriot hotel it was not satisfactory. Also when I booked i said 2 children and 2 adults and they didn't have any blankets or sheets for the pull out sofa in the room. I had to go back downstairs for those.
Excellent 8.0
Pros: The room was clean & comfortable. The breakfast that was offered had a variety of options & was very good.
Excellent 9.0
Pros: The property is always well kept and clean.
Cons: A little pricey but I understand because of the season. One staff member was not as friendly as she could have been.
Good 7.0
Pros: The room was clean. Staff was nice an had towles at my door within minutes. They had stainless steel pots an pans. Nice.
Cons: The pool was closed. The beds were not as comfortable as other residence inn ive stayed at. Breakfast on the go, not really my thing.
Excellent 8.0
Pros: I liked that ,Marriott hotels cleanliness. I expectedly prefer residences inn , the home away from home feeling.
Cons: I didn’t like that t.v./cable needs to be upgraded , I was stuck in hotel,because of rain, living room didn’t have HBO only starz 2020 top hotel chain doesn’t even have Netflix?also 50 tv at least should be in each room.
Good 6.0
Pros: Convenience
Cons: Needs remodeilng ,running toliet all night.No new electronic accessoires .
Excellent 10.0
Cons: N/A
Excellent 9.4
Cons: Breakfast started at 7:00. Earlier would have suited us better. Used a debit card so they held funds for both nights plus about $50 for incidentals for 48 hours after our checkout.
Excellent 10.0
Pros: It was new, spacious, well-appointed rooms
Excellent 9.7
Pros: My husband and I have frequently visited Williamsburg. One year we had a difficult time getting a hotel reservation in Williamsburg. We decided to try Newport News. We have been staying in Newport News for the past 10 years whenever we visit Williamsburg. We love it! This is the first time we stayed at a Residence. We were thoroughly impressed! The room was very modern, comfortable and super clean. The breakfast was delicious! The staff was helpful and friendly. The only reason that I didn't give a perfect score is the mattress was a little firmer than what I am used to. We will definitely return and would highly recommend staying there.
Residence Inn Newport News Airport - Newport News
Rated #1
9.0
Excellent 9.0
Based on 165 reviews
Details
Reviews

Cleanliness
9.2
Comfort
9.3
Facilities
10.0
Location
9.2
Overall
9.3
Overall 8.9 Excellent
Based on 156 reviews
Cleanliness
9.2
Comfort
9.3
Facilities
10.0
Location
9.2
Overall
9.3
Cleanliness
9.1
Comfort
9.2
Location
9.1
Services
9.1
Staff
9.2
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
8.0
Overall
9.0
Cleanliness
9.5
Comfort
9.5
Location
9.3
Services
9.1
Staff
9.7
Cleanliness
8.6
Comfort
9.0
Location
9.0
Services
8.3
Staff
8.1
Cleanliness
9.3
Comfort
9.2
Facilities
10.0
Location
9.3
Overall
10.0
Cleanliness
9.2
Comfort
9.2
Location
9.5
Services
8.8
Staff
8.7

Mediocre 3.0
Pros: Beds were nice
Cons: Mold EVERYWHERE
Excellent 8.0
Pros: My booking was for a king bed and couch bed. Upon checking in they gave me a room with just the king size bed. When I went to the front desk to tell the lady she changed my room right away once I showed her my booking information. Thank you so much we enjoyed our stay. The staff was very nice.
Good 7.0
Pros: Staff was friendly and helpful
Cons: Had an ADA room. Bathtub/shower did not have a hand-held shower head, At time of booking, options for tub/walk-in shower should be clearer.
Poor 1.0
Pros: The location. The amenities.
Cons: The staff was nonchalant and didn't care that the rooms weren't clean. They didn't provide any clean linens until we asked for that. They gave me 1 sheet to sleep on no other blankets for the sofa bed.
Good 6.0
Pros: Didn't have breakfast. The hotel was clean
Cons: I was told the reason the hotel bar was still closed was Covid, although everything in the neighborhood was open already. I picked a beer from the refrigerator located by the reception office but there was no bottle opener. When I asked the evening receptionist if she could get me one she asked me to pick something else that didn't need an opener. I was very disappointed. I didn't want anything else and expected a little more help from the receptionist to find solution.
Excellent 9.0
Pros: Breakfast was convienennt
Excellent 10.0
Pros: Friendly staff period. Privacy my room was an enormous! Definitely will be back soon
Excellent 10.0
Pros: Breakfast was great, cook was great. The hotel staff was welcoming and staff were wonderful thru out our stay. Place was very clean.
Cons: Free breakfast would be even better. The meal was prepared to order and it was great.
Excellent 8.0
Pros: Space clean online said pool was open but not
Cons: Dark bathroom no fan in bathroom
Excellent 9.7
Pros: Great staff help during check in. Went beyond what I expected them to do by offering late check out.
Hilton Garden Inn Newport News - Newport News
Rated #2
8.9
Excellent 8.9
Based on 156 reviews
Details
Reviews

Cleanliness
9.1
Comfort
9.0
Facilities
8.5
Location
9.2
Overall
8.0
Overall 8.8 Excellent
Based on 256 reviews
Cleanliness
9.1
Comfort
9.0
Facilities
8.5
Location
9.2
Overall
8.0
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
9.1
Comfort
8.9
Location
9.1
Services
8.7
Staff
9.4
Cleanliness
9.0
Comfort
9.0
Facilities
9.0
Location
8.0
Overall
8.0
Cleanliness
9.0
Comfort
9.0
Location
9.2
Services
9.0
Staff
9.5
Cleanliness
9.0
Comfort
8.5
Location
9.0
Services
8.6
Staff
9.1
Cleanliness
9.4
Comfort
9.4
Facilities
8.0
Location
9.3
Overall
8.0
Cleanliness
9.4
Comfort
9.4
Location
9.1
Services
8.8
Staff
9.4

Excellent 10.0
Pros: Customer service was above and beyond.
Cons: The limited pool hours. Sometimes I feel like a late night swim helps me sleep better
Excellent 10.0
Pros: Front desk staff was pleasant; Duane is so personable and funny and made check in a breeze. Room was clean/sanitized; bed/pillows comfortable, A/C cold, water pressure good/hot, mini fridge/microwave in room. I appreciated the hot breakfast in the am. Waffles, grits, eggs, sausage as well as to go items/boxes. Pool seemed adequate but I didn’t go swimming. Seems centrally located and close to restaurants/gas stations/shops. Was in town for one night..this was perfect spot.
Cons: Off a side street so I got a little twisted around with directions but once I got the hang of it, all was well. Look for 2nd street bistro and you’ll be okay.
Excellent 10.0
Pros: The staff was amazing!! The bed was so comfortable! I will definitely book again! Highly recommended!
Good 6.8
Pros: Exclusiveness.
Cons: Location and proximity to shopping.
Excellent 8.0
Pros: This hotel is very clean and friendly. With breakfast included, it is a great stay!
Hampton Inn Newport News-Yorktown - Newport News
Rated #3
8.8
Excellent 8.8
Based on 256 reviews
Details
Reviews

Cleanliness
9.1
Comfort
9.1
Facilities
8.8
Location
9.2
Overall
8.2
Overall 8.7 Excellent
Based on 157 reviews
Cleanliness
9.1
Comfort
9.1
Facilities
8.8
Location
9.2
Overall
8.2
Cleanliness
9.0
Comfort
7.0
Facilities
7.0
Location
7.0
Overall
7.0
Cleanliness
8.7
Comfort
8.8
Location
9.1
Services
8.7
Staff
9.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
9.0
Cleanliness
6.0
Comfort
8.0
Facilities
10.0
Location
10.0
Overall
8.0
Cleanliness
9.4
Comfort
9.4
Location
9.2
Services
9.2
Staff
9.7
Cleanliness
10.0
Comfort
9.5
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.3
Comfort
9.2
Facilities
8.0
Location
9.2
Overall
8.0
Cleanliness
7.8
Comfort
8.1
Location
9.1
Services
8.1
Staff
8.8

Poor 1.0
Cons: I stayed at this location for 11 days and only received 4 days of housekeeping. Many complaints were made and they gave me full service on my last day like that would make up for my room being un attended for most of my stay. Would not recommend, they do not care about their guests.
Good 7.0
Pros: Nice variety....clean....helpful staff
Cons: Found opened and presumably used bar of soap on the floor under bathroom sink area, exhaust fan in bathroom not working, sofa bed uncomfortable, not enough hooks to hang wet towels for more than 3 people
Excellent 9.0
Pros: Friendly service
Cons: Facility could be upgraded
Excellent 8.0
Pros: The suite was perfect and the location was wonderful along with very friendly staff.
Cons: I didn't like how hard the pullout bed from the couch felt sleeping on it.
Excellent 10.0
Pros: The breakfast is to go during the week but a good variety to choose from. Staff was friendly, room was very clean, lots of toiletries, and room was spacious for a hotel room.
Poor 1.0
Pros: We had to walk up 4 flights of stairs with our luggage is because elevator service was out the whole weekend they could not accommodate us to another room rooms weren’t that clean staff was very rude!
Cons: We could not operate the elevators because the services were down!!!
Excellent 8.5
Pros: The staff was very friendly and helpful.
Cons: We weren't able to get an extra rollaway bed but then it was a last minute reservation and we got the last room.
Good 6.0
Pros: Breakfast and bathroom amenities
Cons: Small bath towels, difficult to park, internet slow, pool empty.
Excellent 8.5
Pros: Room & bathroom were generous size. Water pressure was great. Breakfast was different each day. Loved the cookies & milk @ night. Front desk was helpful, loaning us decks of cards & an envelope.
Cons: There was a small bloodstain on the sheet. The room AC blew directly on the bed & there was no way to adjust the vent. I miss having a table & chairs - now it's a desk.
Excellent 9.7
Pros: Bed was comfortable, staff very friendly and helpful, good price, coffee was good!
Cons: The Febreze smell in the floor and hard to get a comfortable temperature in the room (we finally adjusted the fan and that helped).
Hampton Inn & Suites Newport News-Arpt-Oyster Pt - Newport News
Rated #4
8.7
Excellent 8.7
Based on 157 reviews
Details
Reviews

Cleanliness
8.7
Comfort
8.9
Facilities
8.4
Location
9.2
Overall
8.8
Overall 8.6 Excellent
Based on 743 reviews
Cleanliness
8.7
Comfort
8.9
Facilities
8.4
Location
9.2
Overall
8.8
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
8.0
Comfort
10.0
Facilities
6.0
Location
10.0
Overall
8.0
Cleanliness
8.7
Comfort
8.8
Location
9.2
Services
8.6
Staff
8.9
Cleanliness
10.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
8.7
Comfort
8.9
Location
9.2
Services
8.6
Staff
9.0
Cleanliness
8.5
Comfort
8.5
Location
8.7
Services
8.5
Staff
8.7
Cleanliness
8.8
Comfort
9.0
Facilities
10.0
Location
9.3
Overall
9.6
Cleanliness
8.7
Comfort
8.8
Location
9.1
Services
8.5
Staff
9.3

Good 7.0
Pros: Excellent hotel location
Cons: The hotel is not modern and breakfast certainly can be improved .
Okay 5.0
Pros: Up to date facilities, easy booking and checkout process.
Cons: We were very disappointed with our stay due to the strong smell of marijuana and cigarette smoke that was coming into our non-smoking room. It didn't help that my wife is 7 months pregnant. Staff was apologetic, but there was never any follow-up after they said that they'd notify the manager.
Okay 5.0
Pros: They tried their best to provide accommodate with brand new linen due to the fact a hypoallergenic room was requested and was told there is no such thing, although they have that listed as one of their amenities.
Cons: False advertising, room wasn’t as exceptionally clean. They state they have hypoallergenic rooms, total lie was told by front desk they sometimes put false advertising online. Couldn’t believe she actually said this. Overall , okay stay. Customer service could of been better/ professional.
Excellent 10.0
Pros: Absolutely everything is around here. Easy check in. Really nice rooms. We'll definitely stay here again.
Cons: Nothing. This place is great with fantastic location.
Good 7.0
Pros: The bathroom was clean and towels, were clean, bed was comfortable 😌 THERE WERE READING INFORMATION BOOKLETS EXPLAINING ACTIVITIES IN THE AREA, IE. EATING, ACTIVITIES, SHOPPING etc. The staff was friendly and professional.
Cons: Need to do more in the covid-19, like one the room has been cleaned and sanitized, a seal should be placed on the door, for the guess is the one to break the seal. Remind guess this is not there personal residence with the loud music inside and outside the Facility.. On the ground floor, the curtains don't close, on the windows, letting in light be viewed from the parking lot.
Mediocre 2.0
Pros: The staff's customer service
Cons: Our room had a foul odor, which caused me to be nauseous our one night stay. I had to leave my room at midnight to see if someone could give me some kind of cleaning supplies. I am 32 weeks pregnant, so you can only imagine the frustrations my family was having. I booked for two nights but after my 4yr old vomiting due to the smell, I decided we needed to leave, shortly after being told by the engineer that it was a sewer line issue and the commode needed to be removed. I was still charged for the 1 night, but I honestly think we should not have. The staff were helpful and understanding, but to charge me after such an experience seemed pretty unfair. We will not be returning.
Excellent 10.0
Pros: Check in was very quick young lady friendly and nice a pleasure to deal with. The hotel has been renovated and a pleasant upgrade. It was a hot day and the room so cool what a great greeting. Will book here again.
Good 7.7
Cons: A lower price.
Excellent 8.0
Pros: Room was clean and the staff was friendly. Located near everything we needed with lots of parking available.
Cons: Breakfast cereal was stale (my kids are big cereal eaters).
Excellent 10.0
Pros: I had a quick stay at this hotel and was so pleased with every aspect. I was departing on a very early flight so I asked if the airport shuttle would be running at 5am. When I was told it wasn't, the front desk employee, Lee told me he would have a taxi waiting in the morning and the hotel would pay for it. Staff was friendly, location was convenient, amenities were lovely.
Cons: They didn't have a clock in the room and I was told they are in the process of removing them. Odd.
Excellent 8.5
Pros: I did find a few mold spots near our tub, and one of the underwater pool lights/wires was yanked out. Otherwise, great. There were a few pieces if broken drywall at one corner of the room, and lots of painted-without-patching screws, if that sort of thing bothers you.
Comfort Suites Newport News Airport - Newport News
Rated #5
8.6
Excellent 8.6
Based on 743 reviews
Details
Reviews

Cleanliness
9.0
Comfort
9.0
Facilities
10.0
Location
8.9
Overall
7.3
Overall 8.5 Excellent
Based on 299 reviews
Cleanliness
9.0
Comfort
9.0
Facilities
10.0
Location
8.9
Overall
7.3
Cleanliness
2.0
Location
2.0
Overall
2.0
Staff
2.0
Value for money
2.0
Cleanliness
9.3
Comfort
9.3
Location
9.1
Services
9.2
Staff
9.3
Cleanliness
8.9
Comfort
8.8
Location
8.8
Services
8.5
Staff
8.7
Cleanliness
8.5
Comfort
8.8
Facilities
10.0
Location
8.9
Overall
10.0
Cleanliness
8.8
Comfort
8.9
Location
8.8
Overall
10.0
Services
8.9
Cleanliness
8.7
Comfort
8.5
Location
8.3
Services
8.5
Staff
8.8

Good 7.0
Pros: The location was easily accessible to many destinations but not walking distance to many. I liked the overall quiet feel and the updated look of the hotel. The staff was very friendly and efficient . The furnishings were updated. Bathroom and tile etc was new and fresh. Very peaceful hotel although I did stay on a Wednesday.
Cons: The room had some cleaning product or spray that was seemed to be covering up something. The smell was pleasant but so strong it bothered my allergies. I woke up with itchy bloodshot eyes. And my room was right by 64 so I heard loud traffic. I would have liked a room with a bit better sound proofing but the hallways were very quiet which I loved. The biggest thing was the fragrance. Maybe an air purifier would be a better way to freshen the room? And a couple of yellow stains on the bed cover… just get rid of it or bleach, kind of gross.
Good 6.0
Pros: The room
Cons: I didnt get my breakfast card when i signed in. I asked for towels and they never came. I had to ask room service when i heard them in the hall..
Excellent 9.0
Pros: Clean
Cons: Pricey
Mediocre 3.0
Pros: Very little
Cons: Wait. Attention noise of A/C traffic
Excellent 9.4
Pros: Really clean and spacious building.
Cons: I was hoping for a better breakfast since I actually had to pay for it and while the staff was helpful, there weren't enough of them on the day I was checking out and it was a long wait just to check out.
Holiday Inn Newport News - Hampton - Newport News
Rated #6
8.5
Excellent 8.5
Based on 299 reviews
Details
Reviews

Cleanliness
8.7
Comfort
8.7
Facilities
8.2
Location
9.1
Overall
9.2
Overall 8.4 Excellent
Based on 609 reviews
Cleanliness
8.7
Comfort
8.7
Facilities
8.2
Location
9.1
Overall
9.2
Cleanliness
10.0
Comfort
10.0
Facilities
6.0
Location
10.0
Overall
10.0
Cleanliness
8.6
Comfort
8.4
Location
9.0
Services
8.4
Staff
8.7
Cleanliness
9.0
Comfort
9.2
Facilities
8.4
Location
9.3
Overall
9.0
Cleanliness
9.0
Comfort
9.1
Location
9.3
Services
8.9
Staff
9.2
Cleanliness
8.9
Comfort
8.8
Location
8.9
Services
8.3
Staff
8.6
Cleanliness
8.4
Comfort
8.5
Facilities
10.0
Location
9.0
Overall
10.0
Cleanliness
8.4
Comfort
8.4
Location
8.9
Services
7.9
Staff
8.6

Excellent 8.0
Pros: The location, the Staff and the Cleanliness
Cons: The beds are not too comfortable
Poor 1.0
Pros: Absolutely nothing
Cons: We were there for 4 nights. My mother has stage 4 cancer. The first night was okay. The second night. We came back to our room and it was full of marijuana smoke. The room next door partied all night. Multiple calls to the front desk. Third night was exactly the same. I have attempted to contact the general manager on multiple occasions. Blaine will NOT return my calls. I have spoken with Jayln 3 days in a row to try to rectify the situation. Worst hotel experience in my life and i would NEVER recommend this establishment to anyone! Absolutely disgusting!
Excellent 9.0
Pros: Great staff! Very friendly. Loved the layout!
Excellent 10.0
Pros: The room was very clean and staff were very kind and accommodating.
Cons: A few things I can say I didn't like was the misinformation from reservations saying the pool was open and then getting to check in just to find out it wasn't. Really wasn't anything big. Also our air con wasn't working right so they had to reset it but it was still kind of warm. We didn't have a microwave nor a coffee maker since some rooms are not equipped with them.
Excellent 9.7
Pros: great value
Cons: secluded area.
Excellent 8.0
Pros: We stayed for two days.. The initial front desk staff was awesome; everyone else was nice. the back patio was nice. The pool area was a little small for the four families that were there at once. Lounge area & computer access was great as well.
Cons: We checked out, then back in the folllowing day so we had different rooms. The first night was great. Second room had a shower drainage issue, which led to loose tiles & i think may have attracted small flies ( i saw about 3-4 that day).
Excellent 9.4
Pros: Good location, exceptional rate. Appears to be in a safe neighborhood.
Cons: Shower stall leaks water on floor. Be careful getting in and out of shower. Clearly it's a problem as our floor had been patched and repaired several times from the looks of it.
Courtyard by Marriott Newport News Airport - Newport News
Rated #7
8.4
Excellent 8.4
Based on 609 reviews
Details
Reviews

Cleanliness
9.6
Comfort
9.4
Location
9.3
Services
8.7
Staff
9.1
Overall 8.8 Excellent
Based on 30 reviews
Cleanliness
9.6
Comfort
9.4
Location
9.3
Services
8.7
Staff
9.1
Cleanliness
9.6
Comfort
9.6
Location
9.6
Services
9.3
Staff
8.9
Cleanliness
9.7
Comfort
9.7
Location
9.7
Services
9.3
Staff
9.3
Cleanliness
8.8
Comfort
8.8
Location
7.5
Services
5.0
Staff
7.5
Cleanliness
9.6
Comfort
8.8
Location
8.3
Services
7.5
Staff
9.2
Cleanliness
9.5
Comfort
8.5
Location
8.0
Services
7.0
Staff
8.0

Excellent 10.0
Pros: The atmosphere and the grounds of the property ware well taking care of and staff very respectful and pleasant
Cons: Will tell family and friends about my stay and how beautiful the Resort truly is beautiful. And a golfers dream
Excellent 10.0
Pros: So clean & quiet and beautiful
Cons: No complaints it was awesome
Okay 5.0
Pros: The bed was very comfortable. Breakfast was good
Cons: It said a garden view. It wasn't that, but kids loud outside playing for over a hr. No outside furniture for me to sit. The Wi-Fi code didn't work. I had to ask for help. I pd almost 300$ for this . Never again. Other people loved it.
Excellent 10.0
Pros: The accommodations were excellent
Cons: Everything was great
Okay 4.0
Pros: Breakfast was delicious. The bar/restaurant was very good and their service was excellent as well.
Cons: They put the little placards on the door that can be flipped to say "no service" or "please service room" (or something along those lines), but they don't honor them. Multiple times, they used COVID as an excuse for not doing things that hotels generally do. We stayed for multiple days and getting the room serviced wasn't an option. By itself, this would have been understandable, but they didn't post this anywhere and we left the room for a full day with a significant amount of food from the restaurant sitting out. We put out the sign asking for service and when we got back to the room, it smelled bad from the food that was sitting out all day because they didn't service the room.
Excellent 10.0
Pros: The room particularly.
Okay 4.0
Cons: Your key for phone was faulty. I had to repeatedly every night of my stay, I had to be inconvenienced by going to the desk clerk every night to get a key made and my last night I still had issues.
The Lodge at Kiln Creek Resort - Newport News
Rated #8
8.8
Excellent 8.8
Based on 30 reviews
Details
Reviews

Cleanliness
8.2
Comfort
8.2
Facilities
7.0
Food
0.0
Location
8.8
Overall 8.1 Excellent
Based on 591 reviews
Cleanliness
8.2
Comfort
8.2
Facilities
7.0
Food
0.0
Location
8.8
Cleanliness
7.6
Comfort
7.6
Facilities
8.0
Location
8.8
Overall
8.6
Cleanliness
9.0
Comfort
4.0
Facilities
8.0
Food
0.0
Location
9.0
Cleanliness
8.2
Comfort
8.1
Location
8.9
Services
8.1
Staff
8.7
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.0
Comfort
8.0
Facilities
4.0
Location
8.0
Overall
8.0
Cleanliness
8.2
Comfort
8.3
Location
8.7
Services
8.1
Staff
8.6
Cleanliness
8.2
Comfort
8.2
Facilities
8.0
Location
8.4
Overall
8.0
Cleanliness
8.2
Comfort
8.3
Facilities
5.6
Location
8.9
Overall
6.0
Cleanliness
8.4
Comfort
8.5
Location
9.0
Services
8.3
Staff
9.0

Good 7.0
Pros: Location is fantastic. Something for everyone nearby. Easy to find. The room size is great!! We have 5 people in our room and we all had more than enough space. The house keeping is phenomenal. Come twice a day. They even made up the pull out couch with my children’s personal bedding and stuffed animals. That was very sweet. Front desk is very attentive. We always ask for a high floor and even though we arrive late at night they make every accommodation for us. This is probably the 1 hotel I’ve ever stayed at that actually keeps their pool super clean.
Cons: The hotel has a no smoking rule. No smoking of any kind. Other guests seemed to have not cared and twice during our 8 nights the fire alarms went off because of folks smoking. A couple nights we could smell cigarettes or marijuana from our bathroom or by the door. This isn’t the hotels fault but it wasn’t pleasant. The room was missing a computer chair and a toilet paper holder. The lamps probably needed replacement but still worked. Room might have needed a little face lift with the paint. Over all the pros completely outweigh the cons.
Mediocre 3.0
Pros: This was not a Best Western Plus. It was old. The rooms were dingy and dirty and old . The room had an oder and was damp. The bathroom wasn’t clean. The bed was like sleeping in a hole. This place needs major renovations. The breakfast as not good . The staff was nice. I thought the price was expensive. I expected much better for $200.00 a night .
Cons: The room had an awful smell. The bed felt like I was sleeping in a hole . The room was dark, old and needed major cleaning .
Good 6.0
Pros: The staff were very friendly and more than ready to assist with anything needed. The pool, though small, was quite comfortable.
Cons: The room was clean but poorly maintained. The shower curtain rod was installed incorrectly and the shower curtain would not stay closed as a result unless washcloths were stuffed in the openings for the rod to go through. The king bed was very noisy and the sofa bed had a 2” mattress that was totally unsuitable. The room had been reserved for 4 people and really wasn’t set up for 4.
Excellent 9.0
Pros: The front desk lady was extremely nice . And the inside of the hotel is beautifully kept.
Okay 4.5
Pros: Kinda icky but I survived
Cons: Kinda icky but I survived
Good 7.4
Cons: The pool and hot tub were un serviceable they looked really dirty
Excellent 10.0
Pros: The staff was awesome. We really enjoyed our stay. Everyone was very friendly. Breakfast was also good.
Excellent 8.0
Pros: The staff was very friendly and the amenities were very good.
Cons: My friends and I have stayed at this location for the last few years since all hotels in Hampton, VA are booked for the Hampton Jazz Festival and I thought I asked for a non-smoking room and that wasn't the case. All of our clothes and belongings smelled of smoke. I wanted to request another room, however there was a sign at the front desk stating no vacancies. I will know better next year.
Good 7.7
Pros: Large spacious suite. The breakfast was decent, the staff was kind and very helpful.
Cons: The beds could be more comfortable.
Excellent 8.0
Pros: The room was a nice size and clean. We let them know we would be a late check-in at 12am, and we were there at 12:05am...They were 100% booked and I am grateful they held our room for us. The front desk staff were courteous and helpful. I would stay here again as the location was easy to access from I-64.
Cons: The breakfast was ok; however, it was free so I won't complain. I would suggest the eggs and sausage be cooked a bit differently, less soggy/runny. I should have asked for extra blankets because the comforters on the beds are thin. This is just a personal preference. I was hesitant to call room service at 2am for this. It may be helpful to keep a couple of extra blankets in the closet for guests.
Okay 4.2
Pros: The staff are great, friendly and want to please, but are limited in what they can do.
Cons: The room I was in, 308, had a big slice in the sofa, like there had been a knife fight in there previously. I was switched from 309 where there was no heat (below freezing out) and where the TV didn't work. The furniture appeared dirty and sagging. The cabinet that held the TV had been cut in half to hide the fact it had been broken. Peeking out from under the bed skirt was the ripped corners of the box spring, which appeared to be 100 years old of so. The toilet ran all night, though I reported it to the front desk, the maintenance staff never got to it in my 10 night stay. No effort was made to cover the smell if cigarette smoke. How much does an air freshener, used in other hotels, cost?
Best Western Plus Newport News Inn & Suites - Newport News
Rated #9
8.1
Excellent 8.1
Based on 591 reviews
Details
Reviews

Cleanliness
8.0
Comfort
8.1
Facilities
8.6
Location
8.7
Overall
10.0
Overall 7.9 Good
Based on 583 reviews
Cleanliness
8.0
Comfort
8.1
Facilities
8.6
Location
8.7
Overall
10.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
10.0
Comfort
10.0
Facilities
8.0
Location
10.0
Overall
10.0
Cleanliness
7.9
Comfort
7.9
Location
8.7
Services
7.8
Staff
8.6
Cleanliness
8.1
Comfort
8.3
Location
8.5
Services
8.2
Staff
8.4
Cleanliness
8.2
Comfort
8.1
Location
8.6
Services
7.9
Staff
8.7
Cleanliness
8.1
Comfort
8.3
Location
8.8
Services
7.9
Staff
8.7
Cleanliness
7.5
Comfort
7.7
Location
8.7
Services
7.3
Staff
8.5

Excellent 9.2
Pros: Location Quietness Comfortable beds
Cons: Parking to closet together
Excellent 8.0
Pros: Staff was very friendly and accommodating!
Cons: John breakfast even though the website says other wise!!
Excellent 10.0
Pros: Nothing
Cons: Everything I enjoy myself the young men at desk when i can in Thur. was nice and helpful tell him Thank him so much .u need more people like him put smile on customer face.
Excellent 8.0
Pros: Easy to find right next to a mall and multiple other stores. The lobby was clean and the staff was very friendly. The room was clean and comfortable.
Cons: Some of the hotel had remodeling done however some still needs to be done such as carpeting in the hallways and elevator. The hallway on the 3rd floor felt humid/damp.
Excellent 10.0
Pros: All was 👍
Cons: NOTHING,,,EVERYTHING WAS NICE.
Mediocre 3.0
Pros: Staff were friendly, location was great, the facility itself needs an extreme clean. Didn’t let my bare feet touch the ground once. Sheets were clean but there was a stain on one pillow case.
Cons: Dirt/grime built up in shower corners Stains all over carpeted areas Price included Continental breakfast- when we checked out at 9am they were out of breakfast bags
Okay 5.0
Pros: The Location
Cons: Had to get door key activated even time we went out, coffee maker in room was not clean, we had to wait for coffee to be made at front desk, didn’t care for breakfast selection, pillows too soft, and had to ask for trash to be empty and clean towels .
Excellent 10.0
Pros: everything was good
Excellent 10.0
Pros: Beds were great!
Cons: Indoor pool
Excellent 9.4
Cons: The smell of cigarette smoke in the hallway, even though it said no smoking.
Comfort Inn Newport News - Hampton I-64 - Newport News
Rated #10
7.9
Good 7.9
Based on 583 reviews
Details
Reviews

Cleanliness
7.9
Comfort
7.8
Facilities
7.3
Location
8.3
Overall
8.0
Overall 7.6 Good
Based on 308 reviews
Cleanliness
7.9
Comfort
7.8
Facilities
7.3
Location
8.3
Overall
8.0
Cleanliness
7.0
Comfort
6.7
Location
7.6
Services
6.9
Staff
6.8
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.4
Comfort
8.3
Location
8.5
Services
7.7
Staff
8.2
Cleanliness
7.8
Comfort
8.0
Facilities
8.0
Location
8.8
Overall
10.0
Cleanliness
7.9
Comfort
7.8
Facilities
4.0
Location
8.3
Overall
4.0
Cleanliness
7.9
Comfort
7.9
Location
8.3
Services
7.2
Staff
7.8

Excellent 9.0
Pros: The bed was extremely comfortable. The jacuzzi tub was wonderful. Room was clean.
Okay 5.0
Pros: Comfortable beds, plenty of seating and spacious.
Cons: Nasty refrigerator. Freezer filled with block of ice that needed defrosting and sanitizing. There was blood spots from prior guests who may have had frozen meat. One shelf in the refrigerator unable to stay in place. The bath tub filled up excessively with water when taking a shower. The lady who checked me in was very rude, guess she dealt with enough black women with attitude and automatically assumed the stance of rudeness, possibly thinking all black women are all angry. I just ignored her and continued to be polite. She was very rude when she had to leave the office to show me how to use the key card.
Okay 5.0
Pros: The bed and room was accommodating.
Cons: I was totally taken aback when the desk clerk asked me for my debit card pin. I made a mistake of not making sure breakfast was part of the price which I could have had for the same price somewhere else. I almost slipped on the sidewalk where liquid was draining from trash.
Mediocre 3.0
Pros: It was clean.
Cons: The room smelt horrible when we arrived. You could smell cigarette smoke in the room from where people were smoking outside of there room. Outlets didn't work.
Excellent 8.0
Pros: Good price and the property was very clean and comfortable stay
Okay 4.0
Pros: Able to rest. Saw cops on Sunday but heard nothing.
Cons: Not sufficiently clean. The place is older but never sacrifice on clean.
Poor 1.0
Pros: They don’t it. Didn’t like anything about that place!
Cons: Could have been cleaned,without cigarette burns in the sheets.that place was scary and overpriced.
Poor 1.0
Pros: no service , breakfast price expensive , not satisfied , i am not visit again
Cons: poor condition
Poor 1.0
Pros: I can’t think of anything I liked.
Cons: The beds were awful, covers were scratchy. The chain lock on the door was broken. There was damage to the bathroom door, it looked like someone had punched it. It was very hard to reach the front desk, I called at least 6 times before anyone answered. The people next door were having a party, a lot of hanging out in front of the room. Overall it was a terrible experience, I would not recommend staying here.
Excellent 10.0
Pros: The room was clean and comfortable. The bathroom was clean. All the staff was very nice and accommodating to our every need. The location of the inn is excellent.
Newport News Inn - Newport News
Rated #11
7.6
Good 7.6
Based on 308 reviews
Details
Reviews

Cleanliness
7.2
Comfort
7.3
Facilities
7.4
Location
8.0
Overall
8.0
Overall 6.9 Good
Based on 537 reviews
Cleanliness
7.2
Comfort
7.3
Facilities
7.4
Location
8.0
Overall
8.0
Cleanliness
4.0
Comfort
8.0
Facilities
6.0
Location
8.0
Overall
6.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Staff
10.0
Cleanliness
6.8
Comfort
6.9
Location
7.8
Services
6.5
Staff
7.9
Cleanliness
10.0
Comfort
6.0
Facilities
6.0
Location
9.0
Overall
9.0
Cleanliness
7.5
Comfort
7.4
Location
8.1
Services
7.0
Staff
7.9
Cleanliness
7.4
Comfort
7.8
Location
8.3
Services
7.1
Staff
8.3
Cleanliness
7.8
Comfort
8.2
Facilities
7.5
Location
8.5
Overall
8.0
Cleanliness
7.8
Comfort
7.6
Location
8.4
Services
7.3
Staff
8.1

Excellent 8.0
Pros: Decor and staff and breakfast. Nice breakfast!
Cons: All was very good for price
Okay 5.0
Cons: carpets were all dirty and musty, place could use a remodeling, beds & bathroom were find.
Poor 1.0
Pros: Location
Cons: It was very dirty and gross. Found two lives bugs in bathroom. other guests in hotel smoking pot you could smell all the way down the hallway. Just filthy! Would never stay again!
Okay 5.0
Pros: no breakfast. pool closed
Cons: booking.com reserved me a king suite for 2 adults and 3 kids. When I arrived at the property they would not check me in. The max for that room was 3. I tried calling booking.com waited on hold until phone would hang up. Never answered phone. had to make different arrangements after driving 3 and a half hours.
Mediocre 3.0
Cons: I didn’t like it, the check in guy was very rude about the situation
Good 7.0
Pros: Convenient
Cons: No breakfast
Good 6.5
Pros: Area,pool, breakfast,
Cons: Carpet wasn't clean
Good 7.7
Pros: Everything was clean, the shower was good, and the bed was comfortable.
Cons: There were only three pillows, and they were soft to the point of uselessness (fortunately, we'd brought some of our own). The room was not well insulated - we could hear every word of the people walking past, the TV next door, and every footfall from upstairs. Overall, a disappointing experience.
Good 6.2
Pros: Nice place, large rooms and beds. Carpet is probably the exact carpet that was installed the day the building was erected in 1840. Staff was very friendly, it's just...dingy like the back side of a casino. It's more of a $49/night hotel but it will suffice and hey...the breakfast room was large so that's always a plus.
Cons: As explained above
Excellent 9.1
Pros: The staff was extremely nice and the location of the hotel was ideal.
Excellent 10.0
Pros: They were ready for us. We got there late and the lady at the desk had everything ready to go. We we were in our room in minutes. Very nice and comfortable stay.
Cons: Nothing. The visit was nice.
Country Inn & Suites by Radisson, Newport News, SO - Newport News
Rated #12
6.9
Good 6.9
Based on 537 reviews
Details
Reviews

Cleanliness
6.8
Comfort
6.7
Facilities
4.6
Location
8.0
Overall
4.9
Overall 6.7 Good
Based on 692 reviews
Cleanliness
6.8
Comfort
6.7
Facilities
4.6
Location
8.0
Overall
4.9
Cleanliness
4.0
Comfort
4.0
Facilities
2.6
Location
6.6
Overall
3.3
Cleanliness
5.0
Comfort
6.0
Facilities
5.0
Location
7.0
Overall
5.0
Cleanliness
6.3
Comfort
6.0
Location
7.7
Services
6.0
Staff
7.4
Cleanliness
4.6
Comfort
6.0
Facilities
5.3
Location
8.0
Overall
6.0
Cleanliness
7.3
Comfort
7.2
Location
8.1
Services
7.3
Staff
7.9
Cleanliness
6.8
Comfort
6.9
Facilities
4.0
Location
8.4
Overall
4.0
Cleanliness
6.6
Comfort
6.7
Facilities
5.5
Location
8.0
Overall
5.5
Cleanliness
6.8
Comfort
6.7
Location
8.2
Services
6.9
Staff
7.9

Excellent 10.0
Pros: Given the shortage in available labor, the motel worked extra hard to accommodate all guests.
Cons: Labor shortage caused by government interference.
Poor 1.0
Cons: The Hotel Itself Is Outdated And Old It’s Really Needs To Be Remodeled ,Everything In The Rooms Are Old
Good 7.0
Pros: The breakfast was good my family enjoyed it, however, there should be more options
Cons: There was no pool and although I am a smoker the smoker's floor smells horrible
Mediocre 3.0
Pros: The only good thing is it is close to a lot of restaurants in the area.
Cons: The room smelled like Mildew! There was an apple under one of the beds an some trash. I strongly believe that there were bed bags as from the looks of my arm in the morning of check out! Rooms are old looking an outdated . So is the building, looks nothing like the pictures online
Excellent 8.0
Pros: Location
Mediocre 3.0
Pros: Staff was friendly
Cons: One of the beds was broken in the middle & we were unable to sleep comfortably. The light in the bathroom was broken. Not sure how house keeping didn't notice any of this because it was very obvious.
Mediocre 2.0
Pros: Nothing. It was all unacceptable.
Cons: The staff called the wrong number and had cancelled our reservation without even confirming they had spoke to us. We asked for more towels and they were rude about it. Staff were always smoking and not being friendly. They walked around with dirty towels and sheets throughout the hotel. Unacceptable room... with cig stains and dirty floors. An bug was crawling on my face when I woke up. Thank goodness we had another trip and already had our own sheets and pillows because I would not trust / use what they had.
Poor 1.0
Cons: First off, my room door didn’t lock and had to take all of my items with me when I exited my room for the day. The carpet was wet in certain spots of the room and had a mildew smell. The bathroom Had some one else’s hair wrapped around the towel rack. I got bit 7 times by what I know was bed Bugs on my very last night.
Excellent 10.0
Pros: Very friendly and clean
Cons: Nothing
Okay 5.7
Pros: The location was nice for the price. Able to quickly get anywhere in Newport News. We did stay there most of the stay, but I will not use this hotel again.
Cons: The whole place smelled like cigarettes. Ours was a non-smoking room and after running the A/C all day, didn't smell. But the hallways, elevator, and lobby all smelled like smoke. The room was very small, but usable. The bathrooms were not up to *my standard* of clean.
Mediocre 2.0
Pros: Nothing
Cons: They quality of them room ... Dirty and not well kept at all I ended up leaving same day. I couldn't take it.
Excellent 8.0
Pros: Location is great, good breakfast, clean room
Okay 5.1
Pros: Check in was easy and courteous. The room was clean enough for a short overnight stay. The beds were comfortable.
Cons: The hotel was very noisy. People roaming and slamming doors well into the night. My friend stopped in town on her way up north so we were up until at least 2am and there were still children running up and down the hall. The complementary breakfast was almost non existant. I had to stop on my way to work to get something to eat.
Mediocre 2.0
Pros: Wouldn't recommend it to others. Room was small but adequate for one person. The girl at check in was great. She was appropriately dressed and even called to make sure everything was working. On the second day arrived back from visiting family in the nearby hospital, the room had not been cleaned, bed linens not changed nor bed made. The only thing done was new towels and light straigenting. Hair from cleaner was all over. It was quite disgusting and I was too tired to complain. I was quite taken back by the check out man. He looked dirty, wore a knit cap, tattoos and face jewelry, pants below his underwear. I didn't feel good about him having my credit card info.
Okay 4.2
Pros: The staff was exceptionally friendly and gave great customer service. The entire paint job on the inside and out was good.
Cons: The rooms were not clean. Upon entering the room immediately we noticed there was no mattress covers on either of the 2 beds, and then when we lifted the mattress there was several noticeable dead hair follicles not to mention pubic hairs.
Good 6.5
Pros: The room was comfortable and looked nice
Cons: The air conditioner did not work well and something bit my arms and legs up while I slept at night
Excellent 8.0
Pros: It was worth the price paid.
Cons: the room seemed a little small.
Microtel Inn by Wyndham Newport News Airport - Newport News
Rated #13
6.7
Good 6.7
Based on 692 reviews
Details
Reviews

Cleanliness
6.8
Comfort
7.2
Facilities
6.0
Location
8.1
Overall
7.5
Overall 6.5 Good
Based on 236 reviews
Cleanliness
6.8
Comfort
7.2
Facilities
6.0
Location
8.1
Overall
7.5
Cleanliness
6.0
Comfort
6.5
Location
8.0
Services
6.0
Staff
7.4
Cleanliness
6.0
Comfort
4.0
Facilities
6.0
Location
8.0
Overall
6.0
Cleanliness
6.0
Location
10.0
Overall
7.0
Staff
8.0
Value for money
10.0
Cleanliness
6.8
Comfort
7.2
Location
7.9
Services
6.8
Staff
7.6
Cleanliness
6.3
Comfort
6.7
Location
7.5
Services
5.8
Staff
7.5
Cleanliness
7.9
Comfort
8.1
Location
8.5
Overall
8.5
Services
7.4
Cleanliness
6.0
Comfort
6.3
Location
7.7
Services
5.3
Staff
7.7

Poor 1.0
Pros: None
Cons: We have reserved. Room at this hotel and because we decided to do a late check-in, they have given our room away… I have my whole family with me and almost midnight and they tell us that they are all sold-out. I have a reservation and I guaranteed our room with my credit card on file and still told me that they don’t have a room available. No call, email, or any kind of notice that we do not have a room. To my dismay, I wanted to yell at someone. We are all tired from our long trip and I was calling all nearby hotels to see if they have available room. Imagine doing this with a hungry kid and my phone battery is dying. Staff is not helpful at all, and did not even apologize for the inconvenience they have cause. We ended up driving another hour south to go to the next hotel, it’s was a very busy weekend and all the decent hotels nearby are completely booked for the night. I will never ever book here again.
Excellent 8.0
Pros: I breakfast was convenient and goods.
Cons: I understood that the room would be ready at 3:00 and didn’t get in there until 5:30. I i stand that they have no help.
Mediocre 3.0
Pros: The location is close to everything you would need such as grocery, pharmacy, access to highway, etc.
Cons: I had to come in cleaning toilets dishes etc. Accommodations paid for were either not readily available or not available at all. Disappointing
Mediocre 3.0
Pros: The staff was really friendly, they really tried to make our stay comfortable.
Cons: The hotel needs some serious work. The bathroom has some bad water damage. The toilet was sunk into the floor and tub creaks like it has pockets of air. I was worried we would fall right through. While we were there the elevator caught fire and we had to evacuate. While we were waiting to go back inside one of the other guests was very irate and kept screaming at the other guests. There is a dish washer in the room but they wouldn’t give us any soap to use it. The refrigerator in the room would get so cold the eggs would freeze and then it would thaw and there was a huge puddle on the ground.
Okay 4.0
Pros: It was immediately available, and close enough to my destination. The locations made it easy to access restaurants, gas, the highway and shopping.
Cons: The price was a little on the expensive side compared to the quality of the room. And the room had a stale smoke smell that was overwhelming.
Okay 4.0
Cons: We got there and were given a room with one bed and a pull-out couch. When I booked 2 beds with a pulled-out couch. Then had to wait another 10 minutes when check-in is at 3 pm I was checking in around 10 pm. Then The room we got had a refrigerator that linked in at the bottom water was eery where.
Good 7.0
Pros: The room had a very nice setup. Like that it is a pet friendly hotel.
Cons: Only issue was that the property was non smoking. Going outside to smoke is ok, but when you have to deal with people lingering around asking if you have a way to get in makes you wish a smoking room option was available.
Poor 1.0
Cons: Room had no sheets on beds no towels or wash clothes
Good 6.8
Pros: The front office staff was very friendly, professional. We got to town early and we were able to go ahead and check in. The cost of the room was very affordable.
Cons: I know the hotel is being remodeled so tried to be more understanding of the situation. But, we did not get our room cleaned (no clean towels, no bed made, etc.) We stayed for two nights but there were no glasses for even a glass of water at night. No ESPN, so no Monday night football .

Cleanliness
6.5
Comfort
6.6
Facilities
2.6
Location
7.9
Overall
2.0
Overall 6.3 Good
Based on 50 reviews
Cleanliness
6.5
Comfort
6.6
Facilities
2.6
Location
7.9
Overall
2.0
Cleanliness
7.1
Comfort
6.9
Location
8.1
Services
6.5
Staff
8.1
Cleanliness
8.0
Comfort
8.0
Facilities
4.0
Location
8.0
Staff
10.0
Cleanliness
2.0
Comfort
2.0
Facilities
2.0
Location
4.0
Overall
2.0
Cleanliness
7.9
Comfort
8.1
Location
8.1
Services
7.7
Staff
8.5
Cleanliness
7.5
Comfort
7.5
Location
7.5
Services
7.5
Staff
7.5
Cleanliness
5.3
Comfort
5.6
Location
8.1
Services
5.3
Staff
6.6
Cleanliness
5.3
Comfort
5.3
Location
7.8
Services
4.2
Staff
6.1

Excellent 10.0
Pros: Nicole the property manager has gone above and beyond to help me during a difficult time in my life. The head housekeeper Linda is always pleasant and both maintenance men have also been helpful. Everyone has provided exceptional customer service thus far.
Cons: Whoever the swing manager is
Excellent 9.0
Pros: Must be under new management since my last stay which was years ago. Much better atmosphere. Renovations done. Nice and quiet.
Good 7.0
Pros: -
Cons: -
Poor 1.0
Pros: Nothing
Cons: I didn't like how the front desk staff and managers would not let me check in during this Pandemic. I had my children with me and because my I'd was expired they wouldn't let me check in. I had other forms of ID bit it didn't matter.
Excellent 8.0
Pros: Front desk was awesome
Mediocre 2.0
Pros: Ms.Robin was nice.
Cons: I was inconvenienced for 4 days with noise from renovations that was going on in the room directly across from my room. The website never mentioned that there were renovations in process. I expected my stay to be pleasant. Instead, I jolted out of my sleep from loud banging, drilling, and constant noise all day. I brought this to Michelle's attention who advised that there was nothing she can do about it. When I stated that the website did not mention that renovations would be occurring at the time of my stay, Michelle again stated she could not do anything about it. I asked for a discount for the inconvenience and Robin advised that she would get back to me Tuesday, June 30th.
Good 6.0
Pros: Locationandprice.
Cons: ThereisapandemicgoingonandtereareZEROsignsaboutwearingamask,andZEROenforcementofhavingamask.
Mediocre 2.0
Pros: I liked NOTHING about this MOTEL.
Cons: They had a bucket right next to my room door with FECES dripping down from a busted pipe. The entire hallway smelled worse then a NEW YORK SUBWAY. Sheets with PUBIC HAIR, bath towels with PUBIC HAIR. Owner is NEVER around. Front desk is ran by CHILDREN. Maintenence man is CREEPY. He lives on site but yet NEVER manages to fix ANYTHING. THIS HOTEL IS NOT AMERICAN OWNED. Book at your OWN RISK. You've been warned!
Mediocre 3.3
Cons: Absolutely disgusting. The smell was horrible and the shower was filthy.
Good 7.3
Pros: The staff was extremely courteous, the bed was comfortable and the location was convenient.
Cons: None of the equipment in the exercise room worked; the bathroom sink leaked. the hotel provided a cook top but the brochure failed to mentioned that guest had to provide their own cook ware.
Intown Suites Extended Stay Newport News Va - I-64 - Newport News
Rated #15
6.3
Good 6.3
Based on 50 reviews
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