|"Staff very friendly and helpful."||(in 88 reviews)|
|"It's a very nice hotel!"||(in 56 reviews)|
|"Great rooms great staff."||(in 140 reviews)|
|"Not enough towels and no washcloths"||(in 17 reviews)|
|"Staff at front desk"||(in 13 reviews)|
|"Graveyard Roy cancelled both nights!"||(in 1 review)|
|room clean||in 316 reviews|
|free breakfast||in 184 reviews|
|friendly staff||in 184 reviews|
|nice hotel||in 110 reviews|
|front desk||in 89 reviews|
|everything was great||in 77 reviews|
|ontario airport||in 47 reviews|
|enough towels||in 39 reviews|
|airport good||in 35 reviews|
|bed was very comfortable||in 30 reviews|
|azure||in 14 reviews|
|great value||in 13 reviews|
|convention center||in 6 reviews|
|roy||in 3 reviews|
The lobby looked great and the pictures on the website looked great
The room has laminate floors and echoes bad. The bed sagged towards the middle. The couch sagged towards the back too. The pull out mattress had stains. We asked for sheets to make the pullout bed and they arrived with stains.
Very nice place to stay
Very nice artwork on all the corridors. An unusual and extremely nice touch. Very pretty courtyard.
Was given a handicapped accessible room which I wasn’t very happy about. Did not like the shower setup at all. No counter space to put things. Kind of odd to be given that room as the hotel was not full. Everything in the room was kind of odd (as it was made to accommodate handicapped people). Would have preferred a regular room but didn’t want to complain.
Rooms were clean n spacious. Nice complimentary breakfast.
Walls a little thin
Nice Hotel with lots of noise and little sleep.
This is a very classy hotel and was clean. Upon check in, I was impressed with the layout of the lobby and general condition of the hotel. Breakfast was excellent as a part of my stay. Nice room, big spacious room with a nice layout. Bed was comfortable and noise from adjoining rooms, Hallway was minimal.
Airport noise, traffic noise, train noise was waking me all night. Even with the A/C fan running all night. I slept maybe 4 hours all night. Upon check in, I requested a quiet room and the young lady checking me in said, "I never get complaints about noise." She LIED, and placed me on the Busy street side facing the airport. Per other guests, The courtyard on the inside of the hotel is the place to stay if you want a quiet night. Why this little girl who checked me in did not place me on the inside is a mystery, and the asst manager who I spoke with the next morning had nothing to say except, "Ask for an inside room on your next stay" No free room voucher or offer for something extra to make up for the bad night. Poor Form and very unprofessional. Isn't a good night's sleep the reason we pay more for a better hotel room? This place did not fit the bill.
Bed was a bit hard.
Nice hotel, clean comfortable rooms very good customer service
Room was nice and comfortable
Late checkout only until 12 noon
I loved everything about the hotel !
Breakfast was a little lacking
Roy taketh, but no giveth..
Made reservation for two nights. Called the front desk during the morning of my arrival date. Told front desk that I would be checking in late. Front desk said no problem. Front desk proudly said, "We do not cancel reservations!" I went to a gathering with friends. I had a midnight snack and enjoyed the food. I was in no rush, as my room at the Azure was waiting for me. I walked to the front desk, and the time was about 2:45 a.m. This was now into my first night stay, which was paid. I talk to Graveyard Roy, give him my id card, and tell him that I have a room, reservation for two nights. Roy told me that he completed an audit at 2:30 a.m, and that he cancelled my reservation, because I had not checked in. Graveyard Roy cancelled both nights! It had only been 15 minutes since Roy cancelled my room(s), so I simply asked Graveyard Roy to check me in, using the reservation he just cancelled. Graveyard Roy started pushing computer keyboard keys, clicking mice, and kept looking from one computer monitor to another. I gave him the benefit of the doubt, and thought maybe Roy was helping the nearby air traffic control tower, and landing jets. Nope. Graveyard Roy was lost! I heard the GPS navigation system in Roy's head continually say, "Re-Routing". I saw Roy scrambling, and heard him say aloud, "Lets see, lets see, lets see...." I had to finally leave the poor guy alone, and I walked away and out. The whole time hearing keyboard keys a clacking and mice a clicking. Pop Quiz,..Why does Roy hold a position on the Graveyard shift? Answer in the form of a question. Bye.
I liked the comfort.
The pillows aren't as steady and fluffy as the used to be. Not enough pillows on the bed. I had to request a room change, because ants were in our room. The irons were not operable. The first room, we had to request an iron. The replaced iron did not work. When we moved to the second room, due to ants, the iron of that room did not work. We had to end up going out to buy an iron. Room service was not good. The service took forever to show up, if they showed up. This has never happened, in my year and a half of dealing with Azure. Azure has always been responsible in the past.
Everything was great except one thing...
Everyone was friendly - the breakfast was very good the facilities were clean.
I stayed two nights. When I got back to the hotel the second night, it was late, and when I opened the door, I saw that Housekeeping did not clean the room. I went down to the front desk and they gave me some towels and coffee packets for the morning.
Set within a mile from Ontario International Airport, Azure Hotel & Suites Ontario provides comfortable accommodation for guests. It features more than 160 guestrooms and suites, each outfitted with modern comforts such as microwaves, flatscreen TVs with premium channels, and complimentary Wi-Fi. Adjoining rooms are available on request.
Guests get to enjoy a daily complimentary breakfast buffet in the morning, complete with eggs, coffee, juice, cereal, fresh fruit and more. The hotel also boasts an on-site restaurant (Courtyard Grill), which offers a wide selection of meals for breakfast, lunch, and dinner.
Azure Hotel & Suites boasts a fitness center, so guests can enjoy a quick workout and an outdoor pool that's perfect for a leisurely dip. The hotel offers free WiFi in the rooms and public places and also features a fireplace in the lobby. Additionally, it features 4,500 square feet of flexible meeting space. A convenient airport shuttle provides easy connections to the airport between 4 a.m and 11 p.m. Other hotel amenities include a convenient 24-hour business center with printing, faxing, and copying services as well as a 24-hour front desk.
Only a five-minute drive to Upland Station or Ontario Station, Azure Hotel & Suites provides an easy gateway to some of the city’s popular landmarks. It’s within 3 miles of Citizens Business Bank Arena and a five-minute walk from the Ontario Convention Center. Victoria Gardens is situated 7.7 miles away while the Ontario Mills Shopping Mall is roughly 4.5 miles away.
based on 1,027 reviews
Policies vary by room type and provider.
Guests traveling with new or existing direct bookings for stays at Azure Hotel & Suites, Trademark Collection by Wyndham through June 30, 2020 will have their cancellation or change penalties waived up to 24 hours prior to arrival. For more information, visit the Wyndham Group Response to COVID-19 page.
Azure Hotel & Suites, Trademark Collection by Wyndham is located at 1945 East Holt Boulevard in Ballou - LA/Ontario International Airport, 3.8 km from the center of Ontario. Ontario Convention Center is the closest landmark to Azure Hotel & Suites, Trademark Collection by Wyndham.
Check-in time is 15:00 and check-out time is 11:00 at Azure Hotel & Suites, Trademark Collection by Wyndham.
Yes, Azure Hotel & Suites, Trademark Collection by Wyndham offers free Wi-Fi.
Yes, Azure Hotel & Suites, Trademark Collection by Wyndham offers free parking.
No, Azure Hotel & Suites, Trademark Collection by Wyndham does not offer free airport shuttle service.
Azure Hotel & Suites, Trademark Collection by Wyndham is 1.3 km from Ontario. Azure Hotel & Suites, Trademark Collection by Wyndham is 34.6 km from San Bernardino Int.
Yes, Azure Hotel & Suites, Trademark Collection by Wyndham has a pool onsite.
Daily cleaning, increased availability of sanitation products.
Lobbies with safe social distancing.
Minimal contact with hotel personnel and other guests.