6.0 Good2020 Nov 17
Pros: Staff was friendly and professionalCons: The car smelled like cigarettes and had ash in the center console. I reserved an economy sub-compact but was given a mid-size sedan that got far worse MPG than what I had requested. I needed a small fuel efficient car to a lot of driving in for work. I got a much larger than necessary car and paid more for fuel by at least 30%.
6.0 Good2020 Nov 15
Pros: Friendly staffCons: Had to pay more for different car due to shortage
6.0 Good2020 Nov 03
Pros: Drop-off and bus to airport was great.Cons: Calling this "an airport" location was misleading as we had to take two shuttles to get to rental counter. Got a minivan instead of the SUV I contracted for.
4.0 Okay2020 Oct 25
Pros: drop off was easyCons: Picking up the car was a poor experience. Lack of staffing, a card reader that rejected every customer's credit cards and overall system that was much longer to get through than other rental agencies. Line was out the door and it seemed that it averaged about 15 min per customer to get the keys.
10.0 Excellent2020 Oct 21
Pros: Staff was awesome, car was great good gas mileage staff was informativeCons: Better info to find shuttle and best if one did not have to take two shuttles and shuttle drivers seemed to be under staffed
6.0 Good2020 Oct 15
Pros: Dropping off was easyCons: It takes 2 bus rides from the airport to get to Fox. I found the buses to be the most concerning part of traveling in terms of being able to socially distance. Checking in took a long time because there are only two employees checking in at a time, and they get a bus load of people checking in all at once. There was nothing wrong with the car, but it did smell like cigarettes.
8.0 Excellent2020 Oct 06
Pros: The pick up was a bit of a hassle but it was our own fault. We got delay for the drop off, I called customer service and they extended my drop off time for a small fee, which was awesome.Cons: When we pick up the car there was a funny smells inside, we wanted to return the car but we were so behind into the trip, we decided just to bare the smell.
4.0 Okay2020 Sep 28
Pros: Not much to say, other than the really overworked gentleman who checked us out. He definitely hustled to check everyone out and then drive the bus to the airport drop off.Cons: First, the business is marketed as being onsite of the Ontario airport. It is not. You take the shuttle to the rental car area and then have to hop on another shuttle that takes you down the street to their facility. When we get there, they’re telling the customer in front of us that they don’t have her reserved car and are “upgrading” her to a different car. Same thing then happens to us when the guy says “as you can clearly see, we do not have any hybrids”. Can we clearly see what’s in the lot?? And when we mention that we specifically chose a hybrid for the fuel efficiency, the response is “well this car is about the same on the highway”. We’re not just driving the highway so great thanks for costing our trip more money since now gas is going to cost us more. Oh and they charge $7.99/gal if you don’t fill it up yourself. The car we got smelled badly of cigarettes as well. Overall really inconvenient and bad service.
4.4 Okay2020 Sep 26
Pros: Fox kindly refunded me one day’s rental for providing me with an unclean vehicle- found a cigarette stuck in the vent, stains on seats.Cons: Cleanliness and tires
8.8 Excellent2020 Sep 26
Pros: I believe in giving a company the chance to make it right if you have an issue with them, and Fox did just that. I had some problems picking up my rental which caused rates to go up and up sell charges to be added. When I brought this up to customer service they immediately reversed the extra charges. The staff was very friendly when I picked up and I didn’t have to wait during pickup or drop off. I really appreciated the way they handled my situation. Harley D was great.Cons: When you call the 800 number, I was on hold over an hour and never reached a rep. However, when I emailed they responded same day.