Car rental at Ontario Airport

Car rental at Ontario Airport

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Ontario, CA, United States - Ontario
25 May — 1 Jun
Same drop-off
Ontario, CA, United States - Ontario
Wed 25.05
Noon
Wed 01.06
Noon
Driver's age:

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Ontario Airport car rental reviews and directory

Rated #1
Alamo
Best rated
8.4 Excellent (104 reviews)
1 location in Ontario Airport
Alamo
Locations in Ontario Airport
  • 8.5
  • 8.5
  • 8.3
  • 8.5
  • 8.3
Recent reviews
6.0 Good2022 Mar 17
Vehicle was dirty, service reminder was illuminated and the washer fluid was empty.
2.0 Mediocre2022 Jan 02
The vehicle we were provided had almost bald tires and the breaks were warped. The entire trip o could not comfortably use the vehicle, we only drove it to the house and back to the airport. We are very dissatisfied with the rental.
10.0 Excellent2021 Oct 26
Everything was very good. Great customer service car was super clean and process was extremely easy.
10.0 Excellent2021 Sep 27
Very simple process, start to end. Very clean, reliable rental car! My first time ever short term renting and I will only be going back to Alamo at Ontario Airport. Thanks to all that assisted with my rental!
10.0 Excellent2021 Mar 30
Everything was good here.Everything was smooth like our other 50 rental times!
6.0 Good2021 Mar 04
Car smell to dog and with dog hair on seats, rear tires barely legal tread, scary moment at rain driving due to rear aqua planning, stop to check tires and discover almost no tread on rear tires
2.0 Mediocre2020 Jun 02
I wasn’t even able to rent the car. I reserved it online with an Apple credit card. When I was dropped off at the airport to pick up the car with the SAME CC I used to reserve it I was told I couldn’t rent it because they don’t take that CC. I had no ride home, no other CC’s. I was forced to use a different rental company that was more than twice the price. And the guy was a jerk about it to boot.Update your systems to take CC that online allows. It was a terrible inconvenience and put me in a financial bind considering I have to pay almost $400 more for a rental. I’m beyond disappointed.
10.0 Excellent2020 Feb 14
New car, fast and easy check innothing comes to mind
10.0 Excellent2020 Feb 10
The . Mini van was comfortable, had alot of space. Driver well. Cost was good too. I would buy this car.
4.4 Okay2020 Jan 03
The person Sarah who I encountered at Alamo was rude and refused my reservation!! The reason given was that the reservation was made within 24 hrs and it was not! There was no options given to us by her not until we contacted the 800 number and asked for a supervisor we got our reservation! Also we had booked for 3 days and set the return of the vehicle to 12 midnight and Sarah change it 948am! Extremely dissatisfied with AlamoBetter friendly customer service by Sarah as she definitely wasn’t a happy camper
Rated #2
Budget
7.4 Good (101 reviews)
1 location in Ontario Airport
Budget
Locations in Ontario Airport
  • 7.6
  • 7.8
  • 7.4
  • 7.6
  • 7.3
Recent reviews
10.0 Excellent2022 May 15
The agent at the car rental counter was excellent. Gave friendly helpful information and great customer service
2.0 Mediocre2022 May 12
We were charged for the insurance liability when we Clearly declined. Unfortunately we didn't realize they included it and we signed on the dotted line.
2.0 Mediocre2022 May 05
I was given an estimate of $181 for my rental and ended up being charged $358. DO NOT use Kayak or Budget Rentals
10.0 Excellent2022 Apr 30
Great service
10.0 Excellent2022 Apr 11
Easy pick up & drop off. Friendly staff.
2.0 Mediocre2022 Feb 27
Manny the Manager helped as best as he could under the horrible circumstances. He provided Amazing customer service while everything else was a complete disaster!!!
10.0 Excellent2022 Feb 08
Customer service was great!
2.0 Mediocre2022 Feb 02
My Online Prepaid Conformation Number 02934974US0 which I prepaid $332.03 for 3 Days. Sales agent Quintin at the Ontario Location stated even though I prepaid my reservation online before arriving at Ontario that I wouldn't be charged anything until I drop the car off at the Reid Airport (Formerly Mc Carran) in Las Vegas. Sales agent Diane at the Reid Airport was extremely rude to me, issued me a new Rental Agreement Number 372833020 stated what Quintin stated wasn't true and proceeded to charge me $280.68 .So lets reiterate: I originally reserved the car for 3 days and only used it for 2 days, ( Picked Up Jan 30th, 2022 @ 11:14 am at Ontario Airport Returned Jan 31st 2022 @ 5:42 pm ). I was charged twice,1st on Jan 30st $250.00 Amex ending 1007 , 2nd on Jan 31st $332.03 Master card ending 3341 and again I only rented the car for 2 days, not 3 days and I've been charged a grand total of $ 582.03 for just 2 days. Clearly I'm not satisfied with the Budget customer service I received, I was charged twice, overcharged for only 2 days, and talked to in an extremely rude manner by Diane at the Reid Location (totally unacceptable).
10.0 Excellent2022 Jan 29
The team for drop off was quick. The process to pick up is longer and there were fewer people running thr pick up so it took much longer to pick up. The vehicle was clean and in good order. The vehicle that I reserved was there whereas the other place I had reserved did not have what I had reserved a week in advance...
8.0 Excellent2022 Jan 17
Had an issue with the mileage on the car. Mileage listed when I picked up the car was incorrect and person checking the car back in typed in I traveled 60 miles when I told him I went at least 200. Turns out there’s a flat fee of 18.99 if you drive under 74 miles. I didn’t find out till I was emailed the bill. Now need to work to fix the error and there’s a 25 min wait time for a representative at budget.
Rated #3
Fox
6 Good (235 reviews)
1 location in Ontario Airport
Fox
Locations in Ontario Airport
  • 6.2
  • 6.3
  • 5.8
  • 5.7
  • 6.2
Recent reviews
8.0 Excellent2021 Mar 11
Nice peopleCar was uncomfortable to sit in for long periods
2.0 Mediocre2021 Mar 01
The most convoluted shuttle system and ghetto experience I’ve ever had renting a car.
10.0 Excellent2021 Feb 16
Value for the rental.All good.
10.0 Excellent2021 Feb 09
Easy to work with.Nothing
2.0 Mediocre2021 Feb 08
The car was decentI was price gouged by the counter staff because my reservation had “expired” and they charged me the walk-in rate which included full insurance. Kayak didn’t give me an option to put in a time to pick up the car so it defaulted to noon, and their policy is that reservations “expire” after 3 hours. Their customer service was atrocious and if given the choice I will never rent a cat from them again.
2.0 Mediocre2021 Jan 27
Nothing.If you rent a certain car you should get it.I need the jeep I rented but wasn’t allowed to get it!.The rental place was not at the address I was given.The rental place wasn’t open when I had to drop off car...Very poor experience.!!
4.0 Okay2021 Jan 04
staff was very friendly and yes no issues with drop off. the problem was with the pick up.i landed to Ontario airport around 8.40 pm. to go to Fox rental on Holt i had to take the shuttle to the main car rental building located near the airport and then wait for the fox car rental to take me to Fox on holt ave. the shuttle never showed up. i waited till 11 pm and no fox shuttle. no one answer the pone nothing but automated system, i end up renting a car from hurts rental $168 for one day only just so i can go to the hotel since i was super tired. i thought about calling uber to take me to fox but they dont enter the airport. that was really disappointing experience. i went to Fox next day to pick up my car and they stated they cant discount me anything and i already prepaid for the car.
2.0 Mediocre2021 Jan 03
NothingStopped airport pick up without notification or call. Forced to cab to off “off” site location. Poor quality - dirty - vehicle. Not what was paid for.
2.0 Mediocre2021 Jan 02
Was not able to pick up the rental car due to Covid restrictions on travel. Would not refund for the car rental two weeks before scheduled pick up. Not happy.
2.0 Mediocre2021 Jan 01
NothingThey didn’t have the damn car I had reserved and wouldn’t refund I had no choice but to upgrade to a more expensive car Smfh bums
Rated #4
Enterprise
8.8 Excellent (60 reviews)
1 location in Ontario Airport
Enterprise
Locations in Ontario Airport
  • 8.8
  • 8.8
  • 8.8
  • 8.7
  • 8.8
Recent reviews
10.0 Excellent2022 Mar 23
0ntario, CA airport staff of Terri 2.0 and Flo were excellent and drop off employee Claire in Murrieta, Ca was great too. Very helpful, courteous, and efficient.
10.0 Excellent2022 Feb 01
One of the best experiences I’ve ever had renting a car! The guy went above and beyond and then continued to go above and beyond. Thank You for making our trip more enjoyable!
10.0 Excellent2021 May 08
Friendly and helpful staff.
10.0 Excellent2020 Aug 22
Everything went great!
10.0 Excellent2020 Jul 12
Good
10.0 Excellent2020 Jun 01
Amazing customer service by our attendant Luo.
10.0 Excellent2020 May 05
Great experience.
10.0 Excellent2020 May 05
Great experience overall, customer service and vehicle condition were excellent.
7.2 Good2020 Jan 04
Price was good through Costco.Pick up process could have been faster with more service people.
10.0 Excellent2019 Oct 27
Better than average customer service.
Rated #5
Dollar
7.7 Good (56 reviews)
1 location in Ontario Airport
Dollar
Locations in Ontario Airport
  • 8
  • 7.9
  • 7.7
  • 7.6
  • 7.6
Recent reviews
10.0 Excellent2021 Oct 18
Everything went smoothly from start to finish. I was slightly hesitant to use Dollar based on other reviews, but it was great. Check-in was through the Hertz counter but there were only a couple people in line. Drop off only took about 2 minutes and that was because I told them about a small problem with the car (warning light).
8.0 Excellent2021 Jul 04
The staff was very friendly!The smell of the car was really bad, especially when first turning on the AC.
8.0 Excellent2021 May 04
The process, and light traffic of people at the airport, made it a breeze.Not getting surprised by additional charges above what was agreed would have been optimal. Poor foresight on rental companies should not translate to customer pain. Bad business.
2.0 Mediocre2021 Apr 03
The manager at the chino hills location for Avis ‏was a big help. Otherwise the service was horrible and I will never use Avis again. I will use them as an example of bait and switch.Almost everything. Avis is horrible. Thanks to Kayak for providing a good option. I would not take the insurance again as it does not ‏cover the entire replacement cost of the vehicle. Lesson learned to take your insirance option. Slick marketing though.
10.0 Excellent2020 Nov 26
Helping me with accommodations to drop off the car at different location
8.0 Excellent2020 Oct 08
Friendly staff, easy entry sequence and faststill need a receipt for my employer.
10.0 Excellent2020 Oct 05
The Dodge Grand Caravan was not Bluetooth equipped, so that was a challenge. Other than that it was an excellent vehicle, spacious and comfortable and traveled the distance well.
2.0 Mediocre2020 Oct 05
The staff was friendly when they told me I could not pick up the rental because according to them the bank I have used for the last 5 years is not a "real bank" to them. Then I tried to add my second driver which I was told was free on the website and they wouldn't let me do that. So I never received my rental car.Communicate that Chime bank cards are Not accepted so then I know to have a second driver registered who has another bank card.
9.2 Excellent2019 Aug 06
Loved the suburbanThe pickup could’ve been a little more smooth. The gal wasn’t very responsive and a of mind friend got another car for our group which wasn’t clean and had a broken chair. She didn't communicate very well and left us to wonder what was going on before she cane back 15-20 minutes later.
7.6 Good2019 Jul 05
The vehicleCustomer service. Very dry and didn't explain more details on what could happen if I dropped off the car at a later time .
Rated #6
Hertz
7.7 Good (92 reviews)
1 location in Ontario Airport
Hertz
Locations in Ontario Airport
  • 8.1
  • 7.8
  • 7.7
  • 7.5
  • 7.6
Recent reviews
10.0 Excellent2022 Apr 20
Great experience
6.0 Good2022 Apr 01
Not the best customer service when picking up the vehicle.
2.0 Mediocre2022 Mar 15
They don't ever answer their phone and the Hertz app didn't help either.
5.9 Okay2021 Aug 31
It took a long time to get the car when I arrived. I felt that they were understaffed. It took about 10-15 mins a person to check in.
2.0 Mediocre2021 May 02
Clean inside of car . Smelled like smoke
7.2 Good2020 Sep 08
Vehicle was what I reserved.I had to add air to all 4 tires as they were below recommended tire pressure and the maintenance shop was closed.
6.4 Good2020 Aug 03
The value was great.The service was poor: I had to wait for awhile, then when I went to get the truck it was not the size truck is reserved. They had a size I could use but it took some time to get approval to change it. Then when trying to leave the wait at the gate took a very long time due to computer issues.
6.0 Good2020 Jul 12
It was ehh
10.0 Excellent2019 Nov 03
Staff was friendly helpful.Nothing!
2.0 Mediocre2019 Jul 08
Nothing your customer service is trashEverything from start to finish
Rated #7
Avis
7.6 Good (31 reviews)
1 location in Ontario Airport
Avis
Locations in Ontario Airport
  • 7.8
  • 7.8
  • 7.5
  • 7.6
  • 7.3
Recent reviews
4.0 Okay2022 May 13
The drop off was extremely confusing. There was no information on where the drop off spot was so we ended up driving around for 25 minutes trying to find it. It would’ve been helpful to have some sort of direction on where the drop off spot was
2.0 Mediocre2022 Feb 23
I would’ve liked to have gotten a car. They had none. So I got none. So thanks for nuttin’.
2.0 Mediocre2021 Nov 23
The car engine light turn on, on my way to Palm Springs. The engined stalled twice. I had to turn it off before it got going again.
1.9 Horrible2021 Jul 20
NOT HONEST! THEY TRIED TO CHARGE ME A CANCELLATION FEE, FOR A VEHICLE THEY LIED ABOUT, AND DIDNT HAVE IN THEIR INVENTORY.
10.0 Excellent2021 May 17
Very friendly agent, car was perfectDrop off was a little confusing
10.0 Excellent2020 Oct 05
Mustang GT - lot of kick
7.2 Good2019 Oct 16
Not given vehicle promisedNo wait timeVehicle given was too big for my wife to feel comfortable driving.
2.8 Mediocre2019 Jul 15
The agent checking out my car charged me for gas without even checking the gauge. When I asked him he started getting abusive. I had to go talk to the office clerk to get the matter resolved. I have reported the field agent's bad behavior to Avis.
3.2 Mediocre2019 Mar 26
Easy drop offEverything else. Dirty car, inside and out. Including dents & scratches. When I have rented with Enterprise, they won’t rent out cars with damage larger than a golf ball size. This looked like someone hit a pole. Not to mention they I wasn’t provided with the type of car I reserved online.
4.8 Okay2019 Mar 14
Took over an hour to get my car. No one at check in counter for 20 mins. No cars available. Had to wait for hem to be cleaned.
Rated #8
Payless
7.4 Good (84 reviews)
1 location in Ontario Airport
Payless
Locations in Ontario Airport
  • 7.6
  • 7.5
  • 7.2
  • 7.2
  • 7.7
Recent reviews
10.0 Excellent2022 Apr 28
it was all a great experience!
8.0 Excellent2021 Dec 20
Overall it was good but i had requested one hour of extra time. With four days of rental one hour extra would have been better but they said they will charge one whole day if it’s even 10 mins late. So hd to sit on airport for long. Otherwise it was good .
10.0 Excellent2021 Dec 07
Friendly professional staff and service. Will definitely use and recommend.
8.0 Excellent2021 Nov 29
No issues
7.9 Good2021 Oct 14
The shock of all the added fees were distressing based on the initial quote I received. I will not use them again
1.9 Horrible2021 Aug 25
My deposit has still not been refunded and it’s been 10 days
5.9 Okay2021 Aug 16
I like the busibess hours that allow for late pick up and drop offs. I did not like that there was no staff at the front payless counter and a few of us payless customers waited to be attended. I did not like that there is no one that goes ovee the car inspection with you before you take it. I had to drive it back, park,and return to the front desk to ask for a different vehicle because a check engine light was on, on the one I was given. Both vehicles were not that clean. It appears that they do not wash not disinfect them.
7.9 Good2021 Aug 10
The car wasn’t washed it had water marks .
10.0 Excellent2021 Jul 20
The lady at the counter was really super to work with. I'll come back for more service like that.
6.0 Good2021 Jul 07
The staff (particularly Amina) was very friendly, and the drop off was easy and smooth.There was a 2-hour wait to get a car. Part of the problem was that, for much of the time, there was just one person behind the counter.
Rated #9
Thrifty
7.1 Good (65 reviews)
1 location in Ontario Airport
Thrifty
Locations in Ontario Airport
  • 7.4
  • 7.3
  • 7
  • 6.9
  • 6.9
Recent reviews
2.0 Mediocre2022 Mar 24
They did not honor the reservation made through your app. You both suck. I ended paying over $300 for a one day rental because of your error.
2.0 Mediocre2022 Jan 12
When I arrived, there were two representatives assisting customers with six customers ahead of me. It took an hour to get through the process to then go get my car. First car smelled like prior customer had just put their cigarettes out. When I brought this to the attention of lot attendant, was directed to a second car. This car was badly scraped the entire length of the drivers side, and looked like someone had tried to pull the front license plate off. When I told attendant, I didn't want to look like I had rented a wreck, I was directed to a third car. Total process to pick up a car was 90 minutes.
1.9 Horrible2021 Aug 02
The car I reserved throw you with a conformation !!! Thirty said you never had it reserved!!! I will never use your site & I will trash it , bad mouth it for ever you suck call me if you have the guts you ruined our trip!! Call me scott tucker 7143505181 I hope some top level Executive has the guts to call me!!!!
10.0 Excellent2021 Jul 27
Great service just not enough staffing to attend
1.9 Horrible2021 Jul 13
I didn't like the service I received. Get dropped off i go in give the lady my id and my PayPal card which you can run it as a credit or debit. She refused to run my card just because it said debit on it. When I made the reservations it said nothing about what payment they accepted not even cash. The lady pissed me off its 90 degrees outside. She didn't even bother to have a shuttle or anything. So I had to walk In the heat all the way home. I will never use Thrifty car rental ever again.
10.0 Excellent2021 Jun 28
Everything
6.0 Good2020 Dec 29
Drop off horrible. Not clear as to where. Internet told me 1 address, sign closed go to 2nd address, was wrong, finally 3rd location was right
10.0 Excellent2020 Oct 06
Pick up was hassle free, drop off as well! Car was super clean. Cost of rental and operation stayed with our budget.
9.6 Excellent2020 Aug 03
Yes thank you for thatTo have the car double check as when we picked up the car, it was low tire pressure and we had to put air in it before we reached home from the rental place.
6.4 Good2020 Jun 02
The vehicle was great.Grace period to make a change cause sometimes we make mistakes at making the reservation and miss to enter the correct time. I tried calling as soon as I got my email confirmation that I made a mistake on the pick up time, I was screwed.
Rated #10
Economy Rent a Car
5.3 Okay (45 reviews)
1 location in Ontario Airport
Economy Rent a Car
Locations in Ontario Airport
  • 5.4
  • 5.6
  • 4.9
  • 5.2
  • 5.3
Recent reviews
8.4 Excellent2020 Jan 08
The regidtrstrstion tags erre expired. No registration papers in the car. No receipt given. it was very sketchy.
10.0 Excellent2019 Dec 24
The staff overall made my first experience well worth it.Honestly, there’s nothing that needs to be better.
4.8 Okay2019 Nov 18
The car they gave us started to sputter with check engine light on within first 10 miles. Had to stop at a gas station and wait nearly an hour for them to bring us a new car. 2nd car worked without issue.
2.0 Mediocre2019 May 20
They dropped me off at another rental car companyProvide the vehicle I requested. I needed a convertible for my Nieces sweet 16 ordered and paid for when arrived all they had was hard tops and the lady at the front desk wanted me to drive to Santa Ana to pick one up the location of pick up was supposed to be at Ontario airport
4.4 Okay2019 Apr 04
The car was dirty inside when I picked it up. On the first day of my rental the oil change light came on. It was also advertised as unlimited miles in 3 different places including my confirmation email. However, I was told I only had 150 miles a day when I picked it up. I had to pay for More miles.
2.0 Mediocre2019 Mar 20
They are off site and had no way to get me there. I was told to wait for a shuttle and after an hour I canceled the reservation
2.0 Mediocre2019 Jan 07
Terrible bad experienceWhen i did my reservation it said unlimited miles and when i went to pick up the car they told me it was only 185 miles per day so they charged me 20 dls more per day to be unlimited. Didn't like it at all
2.0 Mediocre2018 Oct 23
NothingWe were charge one price online and when we arreive to pick the car up we were charge another $166 and they charge the deposit instead of putting it on hold The worst place ever you should read the reviews on yelp about this place 95%bad and everyone is complaining about the same thing they are taking people money never again I really wanted to contact the authorities to investigate this place
2.0 Mediocre2018 Jun 13
Local driving only and extra fees were high.NothingLocal driving only and extra fees were high. Would've been helpful to find out before I got dropped off.
4.8 Okay2018 Apr 28
Would not want to deal with them again.The car was in good condition and the shuttle bus arrived pretty fast.After I made the reservation, I logged in the website to double check all the information was correct but found out the booked dates shown on their website was totally off. Called the customer services and they insisted the reservation would have no problem. Not feeling comfortable with the booking, I requested cancellation but they refused to because I booked it through the third party website, Kayak. I was left with no choice but keeping my fingers crossed. The pick up place was not in the regular car rental area by the airport which they did not specify in the email. I was already at the car rental area then realized they are actually inside a small inn so had to call them whereas the local office number was not in the confirmation email so I had to call the main office of the company then got transferred. There was a tiny working station inside Folk Inn for pickup and drop-off. The staffs were ok but did not greet customers warmly. I had to wait for 20 minutes to talk to them even I already had reservation while the prior customer were having some insurance issue, all due to that they had only one computer working. The company also requires the customer to clean the car themsleves as there is a $100 fine even if you left a piece of paper in the car when returning. I am really amazed that the company is still running with this kind of service.
Rated #11
NU Car
8.2 Excellent (3 reviews)
1 location in Ontario Airport
NU Car
Locations in Ontario Airport
  • 7.3
  • 9.3
  • 8
  • 8
  • 8.6
Recent reviews
6.0 Good2018 Jun 13
Room for ImprovementCar ran well Shuttle to/from airport was easy Checkout was easyVery slow check in. Needed more employees at the counter No coordination with insurance purchased online - they could not find my policy number which added to the check out time. Car was obviously a smoker's car that they tried to cover up with deodorizer. Wasn't effective, car was unpleasant. After 5 days, they still have not refunded my deposit. Likely will not use this rental company again.
8.8 Excellent2018 May 09
Great valueNice people and great price.Car was almost empty when I got it. Also had no license plate so I was constantly worried I was going to get pulled over.
Rated #12
Airport Van
7.2 Good (29 reviews)
1 location in Ontario Airport
Airport Van
Locations in Ontario Airport
  • 7
  • 7.3
  • 7.3
  • 7.1
  • 7.5
Recent reviews
7.6 Good2020 Jul 20
The rental price was very reasonable.Through KAYAK I was quoted "Unlimited Miles," however when I arrived to pick up the van, I was told that there was a 375 mi/day limit and that I would be charged $.45 for every additional mile. Apparently, there is a discrepancy between what KAYAK quotes and what AVR quotes - and the customer is responsible for uncovering that discrepancy. The address that I was given by KAYAK to pick-up the vehicle was incorrect... closed due to COVID-19. Luckily, there was someone at that closed location who was able to direct me to the proper address (which was only 2 miles away). The van was clean... sort of. There was a noticeable amount of sand in the carpets from the previous users who, most likely, went to the beach. In light of COVID-19, I was told that all the surfaces were sprayed with Lysol.
2.8 Mediocre2020 Jun 30
The first van I picked up failed to start after I brought home and packed the van with my luggage. It took me about 30 minutes to reach someone to report the issue. I had to drive back to the location and exchanged out for another van. The overall experience was a bit frustrating.
2.0 Mediocre2020 Jun 23
Horrible experience will never use AVR.For starters, I made a reservation and the office was never open. I waited 2 hours and called the number and no one ever answered or anything. Not even an apology or anything. I had to go to another agency and had to pay more because it was a same day reservation. So upset. Never using Kayak again either.
2.0 Mediocre2020 Jun 22
When we went to pick up our van, no one was on property. My husband called the number provided. When a lady answered she stated they had no vans available and all reservations had been cancelled. She stated everyone was contacted the day before. I can assure you NOONE from any company contacted us to cancel our reservation. This was for our daughters ‘drive thru’ graduation so we could take our family to see her graduate. This company ruined that experience for her and our family. We spent the entire morning scrambling to find another van, ending up spending 400x the money. Our attorney is contacting this company. What a horrible experience. I would NEVER recommend such an unscrupulous business!The business should have honored their reservations. The corporate office should answer their phones and emails. I’ve yet to receive a response from their corporate office as to an explanation. Do Not Trust this rental company. We were not the only customer standing there.
2.0 Mediocre2020 Jun 19
Absolutely nothing.This place was shuttered and in the ghetto and did not answer our many calls previous to and during our pick-up time. It is literally a shell of a rental company and a scam. We were left high and dry on a van rental for a family vacation and had to scramble to figure something else out for ourselves after we spent much time driving out to them and trying to get them to respond. Disappointed and angry!
10.0 Excellent2020 Jun 07
Super easy super friendly great galThe cost Of the car insurance was very high regret getting it otherwise I was very happy and will use your company again in the future
3.6 Mediocre2020 Jun 07
Wasn’t given instructions in after hours drop off.Could not get a hold of the location by phone. Out of 16 tries, they answered once.
4.4 Okay2020 May 27
The price was goodThe staff was not available upon pickup or drop off. The van was old and not clean.
2.0 Mediocre2020 Mar 29
Should make booking ability unavailable or write on Yelp “Temporarily Closed”. Did not inform customer until the day of the booking that they’re closed. Caused much inconvenience!
10.0 Excellent2020 Mar 17
Staff was very helpful. I had a dilemma and I needed to pick up the vehicle earlier than scheduled, Erika was able to make this happen. Upon return, Alicia was very personable and professional. I left my gate card in the rental vehicle and when I returned to pick it up she came curbside to give me the card. I was impressed with her all around customer service. In fact I was very impressed with the two ladies courtesy and professionalism in making this an excellent car rental experience. I will certainly use them again.
Rated #13
National
6.8 Good (9 reviews)
1 location in Ontario Airport
National
Locations in Ontario Airport
  • 6.4
  • 7.3
  • 6.8
  • 7.3
  • 6.4
Recent reviews
2.0 Mediocre2021 Oct 24
The car was unsafe and should be taken off the road. Tire pressure warning signals were visible, no wiper fluid, back end was noisy and rattling. Car reeked of cigarettes.
7.9 Good2021 Aug 15
The first car we were shown smelled like a smoker had been camped in it for a month. But then we were given a Nissan Murano which was much nicer than the Toyota Rav4 we had requested. We had a great road trip!
10.0 Excellent2016 Nov 22
I was greeted cheerfully and finished with everything quickly. The woman helping me signed me up for the Emerald Club and made things very enjoyable.The only thing I didn't like, was hard it was to pick a car.
2.0 Mediocre2016 Nov 07
They over. Barged me
10.0 Excellent2016 Oct 27
DROP OFF IS ALWAYS POSITIVE WITH NATIONAL IN ONTARIO. PICKING UP THE CAR WAS FAQVORABLE
8.0 Excellent2016 Aug 24
Helpful staff in Ontario airportShort, irritated staff in San Francisco airport, extra charges even though I asked multiple times if the fee was confirmed.
United Auto Rental
2 locations in Ontario Airport
United Auto Rental
Locations in Ontario Airport
Recent reviews
ADDCAR RENTAL
1 location in Ontario Airport
ADDCAR RENTAL
Locations in Ontario Airport
Recent reviews
Allied
1 location in Ontario Airport
Allied
Locations in Ontario Airport
Recent reviews
Avr
1 location in Ontario Airport
Avr
Locations in Ontario Airport
Recent reviews
Eagle Rent A Car
1 location in Ontario Airport
Eagle Rent A Car
Locations in Ontario Airport
Recent reviews
Easirent
1 location in Ontario Airport
Easirent
Locations in Ontario Airport
Recent reviews
Europcar
1 location in Ontario Airport
Europcar
Locations in Ontario Airport
Recent reviews
Goldcar Rental SP
1 location in Ontario Airport
Goldcar Rental SP
Locations in Ontario Airport
Recent reviews
Rent-4-Less
1 location in Ontario Airport
Rent-4-Less
Locations in Ontario Airport
Recent reviews
Sunnycars
1 location in Ontario Airport
Sunnycars
Locations in Ontario Airport
Recent reviews
Yesaway
1 location in Ontario Airport
Yesaway
Locations in Ontario Airport
Recent reviews
Zeeba Rent-A-Van
1 location in Ontario Airport
Zeeba Rent-A-Van
Locations in Ontario Airport
Recent reviews
916 travelers who rented a car in Ontario Airport gave the car agency they used an average rating of 7.2

Car rental locations at Ontario Airport

Good to know

Most popular car type

Mini

Top tips for renting a car at Ontario Airport

  • The Ontario International Airport is about an 8min drive from the city center. A car rental at Ontario Airport is the most convenient way to get into the heart of town. Having access to your own car also means that you can drive to nearby cities of Los Angeles and San Bernardino. At this airport, you can rent cars from several different national brands.
  • The airport has a separate rental car center where all the agencies are located. To get to the rental car center, you'll go to the lower level of the terminal using the escalator. From there, you'll go outside of the terminal to catch a shuttle service to your choice of car rental agencies. Most of the agencies are open 24/7 for convenience. However, if they are not, they have a dropbox where you can leave your key and contract after hours.
  • All of the car rentals at Ontario Airport are housed in one facility located on East Airport Drive, which is less than a mile away from the airport and has many amenities. It is an enclosed building with air conditioning, restrooms, and an ATM machine on site. The cars are kept in parking stalls, which are quick to get to from the building. They are labeled with the name of the agency and a number making it easy for you to find your car.
  • You can rent an economy car to save on gas or a minivan with plenty of room for luggage and the family. Car rentals at Ontario Airport, however, also include specialty cars such as convertibles and muscle cars. Rent one of these fun and stylish cars for your vacation to Southern California. Luxury cars with comfort features and amenities like fancy interiors, heated seats, lots of legroom, and quality sound systems are also available at Ontario Airport car rentals.
  • Book your rental car at Ontario Airport at least 1 day before your trip in order to get a below-average price

FAQs about renting a car at Ontario Airport