Hotels near Ontario Airport

Pros: Upgrade and cleanliness Shower was greattt Will definitely go back.

Cons: None

Pros: The location was quite and the staff went above and beyond.

Pros: Location was perfect for the family reunion we were in town to attend. Our room was clean and spacious. We would stay here again. Great pool area too!

Pros: Room size was good. It was clean and room size was good.

Cons: There was a mosquito in our room that bit me all night until I finally killed it. The way the tv and bed were positioned was not the greatest. The bathroom set up was also not the greatest. The day we checked out the one small elevator was broken and we had to walk down 8 flights of stairs with all of our luggage.

Pros: With the exception of room cleaning services...all other issues or problems...were promptly addressed and/or corrected by hotel staff.

Cons: Three unfulfilled requests...although all guest were informed that due to covid-19...all room cleanings are required to be requested before to 21:00 prior to the following day. Despite this policy...I made...not one...not two...but three request...to three different hotel staff too have both rooms (rm 607 and rm 616) cleaned. Yet only one room was cleaned (rm 616). However, hotel management did claim they would refund me the cost of the room for that incidence.

Pros: The room was great.

Cons: The young lady at the front desk was snobby and had attitude.

Pros: We have stayed here several times & will stay again I'm sure. It's location is perfect for anyone going to the Toyota Arena for concerts, etc. It's so close to the Arena that it's possible to walk to the Arena so no dealing with traffic. It has always met our needs and we will be staying there again I'm sure.

Cons: Nothing I can think of at this time.

Pros: Good location and nice straight forward layout. Seemed to be kept pretty clean.

Cons: Way, way too many pets (dogs). In one elevator trip, I saw three different dogs. One was pretty big and the owner had to restrain the dog to keep him from jumping on me. In total, I saw six dogs and heard one barking a few rooms over for an extended period of time. My wife has an allergy to pet dander and while I respect people's right to bring their dogs to a hotel if that hotel allows them, we were only there for two nights and we weren't outside of our room that much and I just think six different dogs is just too many. I like the hotel, but we would have to see if they have some rooms set aside that they do not allow pets in before we would stay there in the future.

Cons: I front desk people were rude and someone came into our room and stole, perfume, jewelry and 100.00 and the do not come in tag was on the door.

Pros: Staff was friendly enough.

Cons: Filthy room and bathroom. Hair everywhere. In the towels, bathroom floor. Trash scattered on the carpet. Hair in the sheets. Yuk.

Pros: The staff was very friendly

Cons: Get to room it look clean when in to rest room there was a yellowish firm on sink n pee stains on toilet.

Cons: Staff didn't consider placing us away from the entire youth soccer team that crowded the front desk area..they allowed the kids to play and make a whole lot of noise way past midnight...common sense stuff

Pros: Pretty much everything

Cons: Breakfast

Pros: The decor needs updating

Cons: The sofa had hole in it and the drapes were

Pros: The breakfast consisted of a grab and go variety. The first morning cereal was the main offering and on the second day, the meal consisted of a sausage and egg sandwich. We also liked the mini fridge, the microwave and the safe.

Cons: The room's AC unit was leaking water onto the carpet and we notified the front desk. We stepped out of the room for a few hours and the leak was fixed when we returned.

Pros: The frozen sandwiches were disgusting threw them away

Cons: Cleaniness was awful there were ants everywhere and the hotel said we had to clean our own room higher rates less services we asked for towels and clean sheets due to the ants amd we never got them ended up leavimg to stay with family

Pros: Location, safe feeling

Cons: Breakfast was still limited

Pros: I like the location

Cons: The price has gone up almost a hundred dollars

Pros: Great Location and Clean Comfortable room.

Cons: The have free Chocolate Chip cookies on Weekdays but not on the weekends...................

Pros: Great bed! Clean comfortable room with a good breakfast and location. I would stay here again.

Pros: The room was clean. A neat tidy set up and very spacious.

Cons: As soon as I arrived they wouldn't let me check in at 3.. had to wait extra. Did not like that check out time was at 11am.

Pros: I love this place. Everything about it. Great price. Great room. Great staff. TV selection is great. Just had that laptop problem

Cons: I accidently left my tablet and I called the facility right away and there was no sign of it. I remember clearly leaving it accidently. They could have been a bit more honest. My fault.

Pros: room size and good comfortable bed. Lack of pillows for a king bed only 3 small for 2 people .

Cons: mirrors dirty, pull missing off chest of drawers, wall near room door had damage to drywall. elevator walls dirty to left and above floor selection panel. In other words.....no pride in appearance. Not told i would have a $50.00 room fee charged on card.(Reimbursed on check out) I booked on Booking,com. When I checked in and out told them may want to update booking.com you are showing pool,fitness and jazuzzi were CLOSED when in fact all were open. May cost you bookings???

Pros: I liked the property from the outside when o saw it I was like ok maybe this hotel is good but no not at all!!!

Cons: The rooms were sooo dirty and the beds sheets seamed like they had never been changed I found hair all over the bed, and the carpets are really dirty I felt nasty stepping on it. Super bad hotel don’t wait your money.

Pros: Private, clean good staff

Cons: Bar/restaurant closedon sunday

Cons: The temperature of the third floor halfways was quite warmer than the rest of the hotel, I know that hot air rises , but that's why we have air conditioning units.

Pros: the check in staff were helpful and courteous. the attendant at the breakfast bar was not courteous.

Cons: We stayed for two nights and the room was not serviced after our first night, we had to ask for clean towels and TP. the breakfast lady wasn't courteous.

Pros: The lobby looked great and the pictures on the website looked great

Cons: The room has laminate floors and echoes bad. The bed sagged towards the middle. The couch sagged towards the back too. The pull out mattress had stains. We asked for sheets to make the pullout bed and they arrived with stains.

Pros: Very nice artwork on all the corridors. An unusual and extremely nice touch. Very pretty courtyard.

Cons: Was given a handicapped accessible room which I wasn’t very happy about. Did not like the shower setup at all. No counter space to put things. Kind of odd to be given that room as the hotel was not full. Everything in the room was kind of odd (as it was made to accommodate handicapped people). Would have preferred a regular room but didn’t want to complain.

Pros: Rooms were clean n spacious. Nice complimentary breakfast.

Cons: Walls a little thin

Pros: This is a very classy hotel and was clean. Upon check in, I was impressed with the layout of the lobby and general condition of the hotel. Breakfast was excellent as a part of my stay. Nice room, big spacious room with a nice layout. Bed was comfortable and noise from adjoining rooms, Hallway was minimal.

Cons: Airport noise, traffic noise, train noise was waking me all night. Even with the A/C fan running all night. I slept maybe 4 hours all night. Upon check in, I requested a quiet room and the young lady checking me in said, "I never get complaints about noise." She LIED, and placed me on the Busy street side facing the airport. Per other guests, The courtyard on the inside of the hotel is the place to stay if you want a quiet night. Why this little girl who checked me in did not place me on the inside is a mystery, and the asst manager who I spoke with the next morning had nothing to say except, "Ask for an inside room on your next stay" No free room voucher or offer for something extra to make up for the bad night. Poor Form and very unprofessional. Isn't a good night's sleep the reason we pay more for a better hotel room? This place did not fit the bill.

Cons: Bed was a bit hard.

Pros: Nice hotel, clean comfortable rooms very good customer service

Pros: Room was nice and comfortable

Cons: Late checkout only until 12 noon

Pros: I loved everything about the hotel !

Pros: Nice rooms

Cons: Breakfast was a little lacking

Pros: nada

Cons: Made reservation for two nights. Called the front desk during the morning of my arrival date. Told front desk that I would be checking in late. Front desk said no problem. Front desk proudly said, "We do not cancel reservations!" I went to a gathering with friends. I had a midnight snack and enjoyed the food. I was in no rush, as my room at the Azure was waiting for me. I walked to the front desk, and the time was about 2:45 a.m. This was now into my first night stay, which was paid. I talk to Graveyard Roy, give him my id card, and tell him that I have a room, reservation for two nights. Roy told me that he completed an audit at 2:30 a.m, and that he cancelled my reservation, because I had not checked in. Graveyard Roy cancelled both nights! It had only been 15 minutes since Roy cancelled my room(s), so I simply asked Graveyard Roy to check me in, using the reservation he just cancelled. Graveyard Roy started pushing computer keyboard keys, clicking mice, and kept looking from one computer monitor to another. I gave him the benefit of the doubt, and thought maybe Roy was helping the nearby air traffic control tower, and landing jets. Nope. Graveyard Roy was lost! I heard the GPS navigation system in Roy's head continually say, "Re-Routing". I saw Roy scrambling, and heard him say aloud, "Lets see, lets see, lets see...." I had to finally leave the poor guy alone, and I walked away and out. The whole time hearing keyboard keys a clacking and mice a clicking. Pop Quiz,..Why does Roy hold a position on the Graveyard shift? Answer in the form of a question. Bye.

Pros: I liked the comfort.

Cons: The pillows aren't as steady and fluffy as the used to be. Not enough pillows on the bed. I had to request a room change, because ants were in our room. The irons were not operable. The first room, we had to request an iron. The replaced iron did not work. When we moved to the second room, due to ants, the iron of that room did not work. We had to end up going out to buy an iron. Room service was not good. The service took forever to show up, if they showed up. This has never happened, in my year and a half of dealing with Azure. Azure has always been responsible in the past.

Pros: Everyone was friendly - the breakfast was very good the facilities were clean.

Cons: I stayed two nights. When I got back to the hotel the second night, it was late, and when I opened the door, I saw that Housekeeping did not clean the room. I went down to the front desk and they gave me some towels and coffee packets for the morning.

Pros: We stayed in a king spa tub studio. The room was spacious, clean, stocked and all furniture was comfortable. Housekeeping observed the do not disturb sign for 2 nights and were easy to reach for anything we needed, Wendy at the front desk was a real pleasure, we were greeted with a sincere smile, a smooth fast and thorough cheek-in Thank You.

Pros: Really enjoyed the large clean room and the bed was wonderful. The breakfast was good to start off the day! Will come again

Pros: Clean and affordable. Rooms were very large.

Pros: Breakfast was fine

Cons: Very noisey, Rooms with too much fresher spray.

Pros: I like that it was cheap. The room was a good size.

Cons: The hallway smelled like smoke even though we had a non smoking room. The staff was rude when I was checking in. The name of the hotel has changed to Azure so the reviews from the past are not relevant. I probably won't stay there again.

Pros: The omelet with the complimentary breakfast was good.

Cons: When I arrived the manager stated that my reservation didn't include the room I had asked for. He told me I needed to call my booking agent and resolve it myself. I pleasantly but insistently pushed the situation saying I had a confirmation email with the details. Eventually, he realized he was wrong, apologized and resolved the issue... but the way he initially didn't take responsibility... or offer to resolve it, left me with a less than happy attitude. The door knob to my room was broken and lastly... there was hair on the "clean" sheets and in the "clean" tub. Overall, everything was just a bit sub par for the money.

Pros: Great Location, away from crowds but close to main areas. Quiet hotel, comfortable beds.

Cons: Hotel rooms come off as worn and outdated. Tv was in an inconvenient location not in front of the couch or bed, but right in front of the dividing wall. Complementary breakfast was impressive on arrival but actually was very bland. The 'jacuzzi' was actually a jetted tub that was only slightly larger than average, and in the bathroom, not the suite itself.

Pros: The entrance is definitely grand, high ceilings with nice lighting and lots of space. Bed was comfortable. Staff was helpful and nice.

Cons: The mini fridge was old and was showing signs of discoloration. Thermostat was clunky and difficult to use. Bedsheets had a dirty appearance. Amenities were very cheap feeling, from the Coffee Maker to the Cups. The Bar was so quiet and sad, it definitely kills the mood, they can do a lot better with it. Also the parking lot is falling apart, it doesn’t have an inviting appearance.

Pros: Was a good price and it was near the airport.

Cons: Advertising free shuttle service but shuttle service wasn’t available. Had to pay for a taxi to the airport. TV did not work in the room. Could have been a little cleaner. No information in regards to WiFi.

Pros: Everything

Cons: Execellent

Pros: I liked to location and the fluffy towels.

Cons: The business center wasn’t opened. Our keys had to be reset on numerous occasions! Locking us out if the building and our room.

Pros: Very clean.

Cons: Gym was missing a couple of free weights.

Pros: Attended the Hotel for a conference. The facility was outstanding. The view of the mountains made the location perfect.

Cons: I cannot think of anything.

Pros: Just the right amount of nice linens on the comfortable bed. My husband appreciates the nice tv for football. We had a nice view of the mountains.

Cons: The bathroom was nice but a little tight. Not a big deal.

Cons: I had made reservations for a double bed and when I got there they only had a king size bed

Pros: My stay here was great. I have stayed at ALoft, just up the street a few time and after a few poor experiences I decided to stay at Ontario Airport Hotel. The staff was amazing and very accessible. The room was very clean and the location is perfect. The shuttle service that will take you around town for free was also a huge plus. This is where I will always stay from now on.

Pros: I did like his hotel everything was really nice about it parking is really easy it was super close event I was going to my only complaint would be a they charge you $50 at check in now nowhere did it say it was charging $50 for checking in I called the office and complained about it because the $50 made my account go negative. And they did absolutely nothing about it which kind of made me mad.actually I'm still waiting for the $50 back and it's been five days that if it does Credit to my account soon I will never stay here again. That's the one thing that would make me not return to this hotel. everything is nice but beware of the holding fee.

Pros: Staff was friendly Lounge, bar, and piano area were relaxing.

Cons: Carpeting in the outer halls. The room door had foot prints and scuff marks.

Pros: Location was beautiful.

Cons: The only thing I didn't like was that you have no access to smoking in the balcony at least.

Cons: State employees to staff excellent and make you feel more welcome Rosemary to Evelyn to this are you okay excellent food and they have a lounge and a couple cars with a Starbucks

Pros: Be nice to people and dont tske advantage

Cons: The staff can be traind to be polite and curtest from start to end it was uncomfortable i was told one price then chareged extra expept eveylin and liz they were great tried thetr best

Pros: I don't qualify for breakfast

Pros: Proximity, amwnities

Cons: Needs updating and more comfortable beds

Pros: Breakfast and service

Pros: Great staff, very clean and beautiful space. The waiter remembered my name, which is always nice.

Cons: That I forgot my bathingsuit for the pool!

Pros: The pool area was very nice. The room was clean and comfortable. Front desk help was great

Cons: it was kind of pricey for a night stay

Cons: The TV didn't work properly. The engineer was polite and nice. However, it took quite a while for him to replace a part and fix it. Not his fault. However, very inconvenient that the hotel gave us a room with a faulty TV.

Pros: Now I get EDD. And a Hardship grant for the needy

Cons: They stole my money lol

Cons: One of the receptionist or employees was really rude and I felt profiled by her. Everyone else was really nice and cool. But there was one lady who wasn’t nice at all. I came down stairs back to back to get drinks because I couldn’t carry them all at once. And the second time I came down she took it upon herself to leave the front desk and approach me in the lobby area and tell me she is seeing me back and forth too many times. Made my stay really uncomfortable. I also did not get my deposit back.

Pros: I enjoyed the breakfast, the bed was very comfortable and the rooms where clean.

Cons: Wish parking was free other than that everything was excellent.

Pros: Comfortable, quite, slept well and the morning breakfast was great and delicious.

Cons: Customer service was outstanding. The girl at the front desk Brianna was very friendly and helpful.

Pros: had a great stay... i love the pillows

Cons: The furnace clogged and flooded our room... the maintenance man tossed down a towel... to fix it!

Pros: Very convenient for Ontario airport. Friendly staff. Had penthouse loft. Very comfortable beds. Stairs are tight if carrying suitcases.

Pros: Was comfortable nice and clean

Cons: NA

Pros: Easy access to airport

Cons: Weak WiFi signal; low water pressure; poor choices of bathroom amenities

Cons: Worst bed I’ve ever slept on - uncomfortable, squeaky, poor temperature regulation. Stayed for 3 nights and barely slept.

Pros: I really like the breakfast and evening lounge on the 6th floor. Clean and actually good food.

Pros: The hotel is conveniently located in Ontario with access to 10 and Ontario airport. This hotel would be fine for business. Staff was friendly.

Cons: The hotel needs some upgrades. Even the elevator seemed tired as it took its time moving between floors and opening.

Pros: Fast check in

Cons: N/A

Pros: Nice staff and nice morning buffet.

Cons: Thought buffet price was a little high.

Pros: property seemed very clean, well maintained had a nice matteress

Cons: some things they cannot change very close to freeway, could not tell this from pictures, while the property is clean and well maintained, it is very old, furniture is showing major age, needs to be replaced 5 years ago, price reflects this of course, old abandon cars in parking lot, planned to stay in area a while and this property is not helpful in that regard,

Pros: The the view and the patio with chairs was nice

Cons: Air conditioner went on and off alot

Pros: Easy access to freeway

Cons: The property shows it’s age, needs refurbishing.

Pros: Nice place

Pros: The hotel proximity to freeways, shopping, convenient to stores, gas station, airport. Love the ample parking, was able to park close to my room. comfortable bed, I appreciated the bottle water daily, the amenities also a comb, face cleanser, tooth brush, shower cap. Very nice nice touch, thank you Ontario Inn. The employees at the front desk KIMBERLY great.

Cons: Smoking outside of my Room I had non Smoking room so was all the rooms in that area. House cleaning could be better the room I had could be aired out, had a damp odor smell. I occupied the room for five days the odor did not dissipate.

Pros: I enjoyed the friendly staff, the cleaniness, the memory foam bed and the Direct TV Cable services.

Cons: The first stay, the bed was incredibly soft, but this time, the bed wasn't as soft; however, it was still soft enough to relax.

Pros: Loved the comfort. Loved the hospitality from the staff. The cleanliness of the room. The bed was so comfort. Great TV options. Refrigerator and microwave a definite plus.

Cons: Very happy with my stay

Pros: It was like sleeping in my car, but on a great bed. Room was great, very clean, great tv everything I could ask for. However, after the first couple nights I finally had to put ear plugs in in order to sleep through all of the car noise from the freeway. for the price I think it was great.

Cons: Noise. And staff took too long to service room, so in my 5 day stay , they only cleaned my room once. They did not show up till we got back at 5:00 pm. Need to clean rooms much earlier in the day.

Pros: Loved the memory foam beds, staff was very friendly, had a later checkout (noon) when most hotels are 11:00 - they will even extend it to 1pm if needed! Room was spacious, had a nice desk, microwave and fridge. This place was very comfortable, great location, and a great price!

Cons: The only 2 things I could sing this place for (and not enough to lower the 5 star rating) is that we had a hair on one of the hand towels - but that tends to happen. We also were hoping to connect our PS3 to the tv to pass the time, but they have a block from using the inputs. Again, understandable, but that would have been nice to be able to do.

Pros: Well for starters my boyfriend and I had a little trouble with our reservation but the staff was very friendly and took care of the problem ASAP and they give you cookies when you check in which is AWESOME! As far as the room, as soon as we walked into it it smelled super clean and it was. The room also had soap and shampoo dispensers which are so much better than those tiny bar soaps that most hotels have, so that was a major plus.

Cons: There was only two things I didn't like about the room, the bed and the sheets. The bed wasn't all that comfortable I guess memory foam beds just aren't my thing but it wasn't that bad, and the sheets were really thin so we got cold at night.

Pros: Welcome and check-in were fine, the room was large with a comfortable bed. Free fruit in the lobby was nice.

Cons: Any rooms facing the freeway are subject to traffic noise 24 hours a day, so not recommended for light sleepers. Make sure to bring your own coffee to breakfast.

Pros: Affordable

Cons: Old ans stinky.

Pros: Clean, breakfast was good, and the beds were comfortable. The rooms were also much larger than I expected.

Cons: The hot tub was COLD! I was SOOOO sad

Pros: Horrible experience, dirty, no curtains, noise and rude staff

Cons: Not able to sleep due to disturbance in the adjacent room. Loud T.V. talking and laughing extremely loud. Due to the door that connects both rooms, a strong smell of cannabis! The lobby didn't do anything after 2 calls. No sleep until 4 A.M.

Pros: We didn’t try to eat breakfast. Is the breakfast free? Location is great.

Cons: Windows to expose outside. People can see us from outside, specially at night.

Pros: Very friendly front desk. Professional. The room was clean and bed was very comfortable. I will definitely stay again!

Cons: Check out time was a little early for me. 10:30am.

Pros: Quiete and clean!

Cons: Room was really hot & stuffy at arrival that's it.

Pros: The front attendee was nice.

Cons: Everything else! The room was terrible! Never again!

Pros: Helpful and friendly staff when I checked in and out.

Cons: I was counting on the restaurant being open on time. It wasn't and I was forced to have breakfast on the road. I chose not to eat any other meals there.

Pros: Friendly staff and nice big room. We booked about 15 minutes before we got there and the transaction was easy! Close to the freeway and quiet. Very pleased!

Pros: Quiteness

Cons: I whiskey I could have stayed longer

Pros: Night staff was great

Cons: The morning staff wasn’t helpful

Pros: I was very satisfied with the cleanliness and spaciousness of the rooms. The staff were helpful even though the health protocols did not allow them to provide pre-pandemic service.

Cons: Some guests were not following the mask rules.

Pros: The breakfast was great, staff was great.

Cons: The pool area. It was our first time with an indoor pool. It just wasn't what we expected. Also, the air conditioning lacked in the common areas

Pros: Stained carpet in the room and hall. Ice machine broken on 3 levels. Cracked tile, housekeeping came once in 3 days. We picked embassy suites because the level of service and accommodations has always matched the price, sadly not this stay.

Cons: I liked the bed and bedding. Very comfortable. ⏫⏬

Pros: Embassy Suites quality and service.

Cons: The food served was really sub par. I understand that the lack of support staff contributed to it so we will give it a pass this time. Also one of the beds in our room was missing a sheet. The coverlet was clean but there was no top sheet in place. The other bed was complete.

Pros: I liked the location and that is near by everything.

Cons: Stayed there two years ago and everything was wonderful facility was spotless. This time around it looked like a run down motel. The elevators were really dirty and for barely opening up due to covid you would figure things will be getting wipe down and clean constantly. The breakfast due to things being open again you think you have a choice like before, all I really wanted was cereal or a piece a bread. The pool water was green and it needed to be shock at least for the water to be clear. The Jacuzzi was not hot but for being in the pool room it was perfect since it was really hot in there.

Pros: Rooms are nice. Free parking, wasn’t difficult to get a spot. Free breakfast. Good price.

Cons: A bit run down in certain areas like carpeting in the halls had very visible stains. Couch and chair upholstery in the room had some visible stains.

Pros: The location was convenient.

Cons: The staff was unfriendly. And my room had nats in it.

Pros: Nothing.

Cons: Two refrigerators broken resulting in spoiled food, refrigerators filthy inside. Dining chairs extremely soiled. Water turned dark with particles so could not take shower or brush teeth. O ly 10% off on one night. This place is unsanitary and dangerous.

Pros: It was great!

Cons: Loved it all!

Pros: They allow dogs in all rooms . All the rooms stink!!!!!!!!!!!!

Pros: Too expensive for one bed

Cons: Close to the job

Pros: cozy

Cons: no table and chairs

Pros: Everything had it what i need closer to the freeways and shopping store and restaurants

Cons: No complementary coffee

Pros: The bed was fine. Room was small but adequate for one person.

Cons: A bug flew out of the shower tap. Crappy towels. It’s a motel 6 so what do u expect. There are no irons in the room. I wouldn’t ever stay more than one night

Pros: From outside, seems like a decent place with decent location and modern renovations.

Cons: Poor customer service, two roaches and fruit flies in room, broken fridge, broken phone, locked up ice machine was broken and they ran out of ice at the front desk. Little parking due to large storage containers for renovations taking up spaces. I would it stay here again and would not recommend!!!

Pros: I checked in and the man who assisted me was very helpful. I'm not that hard to please so my bed felt soft enough to sleep on. Showers worked fine. TV was okay along with cable.

Cons: The keycard lock to my door wasn't reading my card the first couple times but I eventually figured it out.

Pros: Staff was friendly and courteous. Sheets and towels seemed clean.

Cons: Internet is advertised, but you cannot connect to it. I even worked with the Internet support company, walked around the complex trying to get a connection and tried all kinds of devices. No luck, no help. Room was old and shabby. I spilled something on the carpet and dabbed it up. The towel was covered in black soil. Don't think the carpet has been cleaned in the twenty or so years the entire room has been updated. Bathroom was clean, but extremely beat up.

Pros: Staff was friendly .

Cons: We got a lot of bed bugs and fleas in the room . My wife is full of bites

Pros: The staff was very friendly and outgoing, especially the Lady at check in, I don't remember her name but she had just relocated from Texas.

Cons: I had a very noisy upstair neighbor. It reminded me of living on a bottom floor apartment. It sounded like kids running across the room, and very heavily footed kids. This pretty much went on through the late afternoon and night. I slept o.k anyway, as I had just driven 700+ miles. That would be my only issue, however, I'm not one to complain, but you asked.

Cons: They lied to me about the rate and did not give me my discount. I am very disappointed 😔

Pros: Everything

Pros: That I only stayed one night

Cons: The sheets were dirty I had to get a towel out of my car and you a skirt that I wore to cover the bed to be able to sleep the bathtub filled up with water as I was showering and took almost 15 minutes to go down the sink did the same they double charged me for deposit on a holiday weekend and my money is still being held I'm currently in the middle of a corporate complaint I would not recommend the staff is ridiculous at best I didn't check in until 12:30 a.m. which was fine that was my choice I asked for a 12:00 check out 1 hour after checkout that's all but housekeeping continue to disturb me at 10:50 as I was leaving for checkout at 12:05 a desk representative calls me to see if I was still staying so they can charge you more meanwhile I had already paid full price for the room and again they are still currently holding a double deposit which I did not authorize them to do they did not even inform me that they had double charging for the deposit I had to find out for myself and no one even bothered to inform me they acted as if it was nothing that they had taken my money that I had allocated for other things even if I didn't it's my money they should have informed me they said they don't inform guests of situations like that late at night I asked why was I not informed the next day and they had no response completely garbage experience would never stay there ever again ever would never recommend if I could give it a negative zero response I would

Pros: The staff

Cons: It looked a lot nicer in the photos

Pros: Has microwave and refrigerator

Cons: Room smelled, carpet could be cleaner

Pros: The location next to the highway is great

Cons: Hello, and I stayed at the Quality Inn location in Ontario near the conference center this week. I stayed at this location from Sunday night (January 21) through this morning (January 25) for training and the BMW western region training center. I cannot express enough the disgust that I feel for staying here. Trying to check in Sunday night was a chore in itself as my phone number and address were incorrect and the person checking me in did not know what to do or handle the situation. The manager in duty had to assist her as he said this happens all the time. Once we got to the room which was very warm I tried to adjust the temperature and the entire housing on the wall unit came off. This heating and cooling unit did not work the entire time I was here, the front desk did not believe me or even offer a solution. My wife tried to shower Monday and the shower would drain very slowly, she called the front and they sent a maintenance person who told her she was not using the drain properly...it’s a drain it does not take much to make it work. The maintenance persons solution was to hold the drain down as she showered, this is fairly difficult to do and absolutely not the correct procedure. Tuesday again the bathtub was backing up with the stopper out all together. The same maintenance person came up and told my wife she wasn’t doing it correctly again however, he did acknowledge it was backing up so he brought up a shop vacuum to drain the tub. This shower problem was never solved and we stopped taking showers for the remainder of the week (thanks for that) The free WiFi is an absolute joke, I could not use my phone or laptop for any of the work I needed to do in the evenings so I was forced to go to a coffee shop to actually do my work. I don’t understand how so many basic features could go so horrendously wrong and not a single employee at this location actually care. I’m very upset with the lack of leadership from management and the unwillingness to solve problems from the maintenance staff, you have undoubtedly lost a customer forever and as much as I can shall make sure all my co-workers who come down for training steer clear.

Pros: Clean. Fairly quiet. Decent simple breakfast.

Pros: The look on the outside

Cons: When I got there I thought everything will go ok, but when I got the key to my room and I was walking try the hallway it looks like the carpet was wet and have mold on it the I got to my room I opened and there was a water roach 🪳then the ceiling had water marks it looks like it was going to fall down the wall by the tv has water mark’s as well the sheets have burn marks on it like if someone smoke in there and we were on a non smoking room the curtains look horribly dirty and with dust on it and spider webs as well , the bath tub looks like they never use it has corrosion all over the water faucet and the toilet make a loud noise and to finish the air conditioning wasen’t cooling at all until couple of hours later so that’s y I’m giving the hotel a bad review.

Pros: This property is right next to the airport but it’s rough. Old furniture from the 70’s/80’s and needs a total do over.

Cons: Old and has an odd smell.

Pros: Safe area. Convenient for my purposes.

Cons: No remote Tub was gross- needs refurbishment Curtains were ripped Shorts left in dresser Dresser missing drawer handles

Pros: The linens were stained, the room had bugs

Pros: The location was perfect for me, close to work and plenty of places to go out to eat.No breakfast was provided by this place, no open pool. Many other motels have these amenities available why don't they?

Cons: TOO" many loiters in the facility and outside, parking spots are limited and people didn't park correctly, used up 2 spots that made it imposible to fit. People were loud in the hallways loitering in the were hours of the night. Cleaning staff were very loud talking with their social friends occuping their working hours talking about their life drama, morning and at night. I never seen room service working late at night like here.

Pros: Room was nice, for the cost. Feels clean

Cons: Hallways seem a bit run down which gives off an ominous feeling, but the rooms are nicer.

Pros: Location to the convention center Comfortable bed Shuttle driver from the airport very helpful

Cons: Housekeeping was virtually non existent to the point of chewing gum left in bed!! 1st room sink was blocked and spewed out disgusting stuff Supposed to get fixed while we went for dinner but still the same 2nd room had the chewing gum surprise Bulbs out, plastic bag tapped over smoke detector!! Had to have toilet seat replaced Garbage not emptied Had to ask for room to be vacuumed Breakfast not good Shuttle driver back to the airport watched us as we loaded our 50lb cases in and out Did offer to open the door for us!! Front desk offered to give a complimentary room if we stayed an extra night!!! Maybe we should have canceled our flight !!! What a joke There needs to be some serious management training so they can help their staff know what to do

Pros: Nice free breakfast, even more for only $5. Clean, comfortable rooms, nice bed.

Cons: Slow internet/wifi

Cons: Rooms are dated.

Pros: Staff were awesome people

Cons: I really liked the room and the friendly staff

Pros: Nothing.

Cons: Location outside was fine, but the Red Roof Inn in itself was very dirty. The place has contracts with different trucking companies so, if you are a self traveler like I was being a woman then you might want to stay somewhere else. I paid for a room that had stained, smelly bed sheets, some man's underwear under my bed, a girl's hair tie on the bed, and fecal matter stuck on the toilet. I had to leave that night I was so grossed out. My suggestion don't stay there.

Pros: Clean sheets

Cons: Lack of help. Wall paper falling off. Plumbing drainage problems. Shuttle driver has an attitude problem

Pros: Beer available

Cons: Check the place out and see for yourself, the place has mattresses in the hallways, and the hallway carpets needed attention.

Pros: The bed was fine

Cons: The hotel was under construction so lots of dust and debris everywhere. The fridge in the room had a sticky substance in the door. The bottom of the bathtub was stained and had a ripped matt in it. Very disappointing

Pros: Nice staff

Cons: The construction going on

Pros: Nothing really

Cons: To loud and found bugs in bed

Pros: Everything was horrible

Cons: My bedroom was dirty my shower was not that clean my heater wasn’t working and a lot of dust

Cons: It was under construction. We were overcharged. Had to walk across lobby like a maze and take an elevator up to 3rd floor

Pros: Place was dirty the bathroom did not look clean things were broken the tv did not work

Cons: Room was dirty and lack of maintenance

Pros: The area

Cons: Cleanliness of room and hotel..pool was dirty room was nothing like advertised

Cons: The room was dirty, floors not vacuumed. I didn’t want to take my shoes off. I found long hairs in my sheets. There was no hot water and the sink and bathtub wouldn’t drain. It was frankly the dirtiest hotel I’ve ever stayed in and would never go there again.

Cons: They have outdated TVs that cutbofd every night to save energy. The manager Giovanni is unprofessional and doesn’t reply to customer concerns. There was drug usage and seemingly prostitutes on the premises. Room smelled liked mildew and constantly awakened by trains through the night. Classless management who is only concerned with the money. Desperate for guests. AVOID THIS HOTEL AT ALL COSTS!!!!

Pros: Location

Cons: Dirty sheets, bad smell

Pros: The bed was great and the room was clean but old. The staff was friendly but overwhelmed. It is directly across from the convention center and that's what I needed. Ask for a room near the lobby to cross quickly to the convention center.

Cons: The carpet was very stained but clean. It was fine for me alone but I wouldn't want my child crawling around on it. They are working hard to renovate and I think in a couple months it will be better.

Pros: check in was smooth

Cons: Restaurant was horrible. Everything was clearly microwaved. Internet was spotty. Housekeeping was inconsistent (they'd setup the room but forget linen, you had to ring twice to remind them to follow up on a task) front desk night service was rude and unhelpful groundskeeping was subpar facilities were clearly dated, most of the keycard entrances to the hotel were malfunctioning, paint was peeling, only one working bank of elevators, pool area was messy.

Pros: Location was good, staff was friendly, it was clean

Cons: Our shower curtain was torn and falling down, time for a little maintenance. But overall it was a nice place for the money

Cons: One person at checkin and checkout. Too many clients waiting on line. My bathroom in room 1002 had a broken toilet seat and switch plate. Very poor

Pros: poor service

Cons: poor service and cold food

Pros: Great shower, comfortable bed and pillows, good temperature plenty of towels, big towels, huge closet, big room

Cons: Room smelled like mildew, there was no chair at the desk in our room, there was a long hair in our sheets, there was a bug in between our pillows

Pros: Old facility. Wifi didn't work

Pros: The staff was great! They were very helpful, attentive, and had great customer service. I liked that we got switched to a room close to a door on the first floor. my girlfriend has MS, so a long walk and stairs were too much for her at the end of the day.

Cons: Unfortunately,there were some things that caught my attention. First off when my girlfriend and I were going to goto sleep. The sheets were stained, we called to see if they can send house keeping or switch our rooms. We chose to just have house keeping come, since we were all the way at the end of the hotel and didn't want to walk to the desk. She has MS and at the end of the day her legs aren't very strong, so the walk would of been a struggle for her. It took about 30 mins for house keeping to come and change the sheets. I also noticed that the doors had patches of different colored paint, rust in the basket in the tub and the mirror was cracked on the closet. Also, went to get water from the machines. The signs said the was a vending machine by the corner, but there were none there. Ended up walking all the way to the lobby, surprised the hotel didn't have a little store by the front desk like other hotels.

Pros: Kayaks rate was close to what this Radisson was worth.

Cons: I was very disappointed in this Radisson. They hallways smelled of mildew and there was black mold in my bathroom. Seems like this would be something that would be checked before assigning it to someone.

Pros: The breakfast was great! Good location for the Fontana Races

Cons: Things were held together with tape, we expected the planes but didn't know there would be a couple trains that went by late at night.