Car rental at Santa Ana J. Wayne/Orange Cnty Airport

Car rental at Santa Ana J. Wayne/Orange Cnty Airport

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Santa Ana, CA, United States - J. Wayne/Orange Cnty
23 May — 30 May
Same drop-off
Santa Ana, CA, United States - J. Wayne/Orange Cnty
Mon 23.05
Noon
Mon 30.05
Noon
Driver's age:

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Santa Ana J. Wayne/Orange Cnty Airport car rental reviews and directory

Rated #1
Alamo
Best rated
9 Excellent (114 reviews)
1 location in Santa Ana J. Wayne/Orange Cnty Airport
Alamo
Locations in Santa Ana J. Wayne/Orange Cnty Airport
  • 9
  • 9.1
  • 9.1
  • 9
  • 8.8
Recent reviews
10.0 Excellent2017 May 02
service was great
6.4 Good2017 May 02
No accommadation for drive up customer only for airport customer. I will not use this location again.
8.0 Excellent2017 May 01
car was great but they didn't honour the price at which the car was bonice cari booked it for $46 and some cents(I pre payed for the car)...but when I returned it they charged be $47 and some cent.....although not a big difference in the amount...but still they should honour what they agreed for...its the most basic principle of any business transaction
10.0 Excellent2017 Apr 28
FantasticThey were great to deal with easy and quick processing collection and drop offNothing
10.0 Excellent2017 Apr 24
Nice and easyNo problem rental, unlimited millage, flexibility in pick up and drop off locations, excellent employees, great all the way around
10.0 Excellent2017 Apr 24
new clean car that performed welltaxes
7.2 Good2017 Apr 18
The easy way to rent, pick up and drop the car
4.0 Okay2017 Apr 11
Car with broken radio and overcharged for GPS unitFord Fusion had a non working entertainment system that they should have known about since nothing was working. return counter was closed at 11pm at airport and car had to be left with no confirmation and next day had to call to get final receipt which showed we had been charged for GPS unit that we did not rent..
10.0 Excellent2017 Apr 10
Keys stayed in my pocket lights went off when lockedNeed better windshield wipers
5.6 Okay2017 Apr 04
Not cleanGood price, nice new car.Baby food in the cup holders got inside my phone charging port, dirty tissues stuffed in between the seats, crisps and gummy bears all over the place.
Rated #2
Enterprise
9 Excellent (156 reviews)
1 location in Santa Ana J. Wayne/Orange Cnty Airport
Enterprise
Locations in Santa Ana J. Wayne/Orange Cnty Airport
  • 8.9
  • 9.1
  • 9
  • 9
  • 8.8
Recent reviews
10.0 Excellent2022 Feb 05
Super service @ p/u, easy return
4.0 Okay2021 Dec 27
Customer service has a horrible attitude
10.0 Excellent2021 Aug 10
Fast pick up and fast drop off
7.9 Good2021 Jul 11
Rental car rates are ridiculous right now, of course. Enterprise has a confused situation at LAX that could use better signage, and also a bit of confusion on pickup at SNA. Service was very good, but ditch the up sell. Get me in and out as fast as possible.
10.0 Excellent2020 Dec 30
Nice car and friendly service.Price could be less.
10.0 Excellent2020 Oct 25
The staff at the rental counter and the auto check out were very friendly and professional. It could not have been simpler.They probably say the same thing every time there is a new customer, but I would suggest they take a little bit of time explaining the charges when renting a car. The masks don't help, but also the fact that I don't rent cars very often makes it important to explain it fully.
10.0 Excellent2020 Oct 12
Drop off was very easy, just pulled up and got checked in and wasn’t far from my terminal. Also it was cheaper than getting one not at the airport.I got there really late at night and two attendants were busy for quite awhile. Only one girl at the counter. She ran into a couple snags and anyway it was 20 min before I was greeted...but well taken care of after.
10.0 Excellent2020 Aug 31
The car we wanted wasn't there so they upgraded us to something better. Very nice guy who helped us!
10.0 Excellent2020 Aug 20
Staff members were very helpful at all times. We picked up a vehicle that was just slightly too tall for the garage at the place we were staying. We brought the vehicle back the next morning and traded for a size smaller and the representative was most gracious and efficient. Very good rental experience across the board.
2.8 Mediocre2020 Jul 31
They didn't have the higher level of car that I signed up for.
Rated #3
Dollar
7.9 Good (361 reviews)
1 location in Santa Ana J. Wayne/Orange Cnty Airport
Dollar
Locations in Santa Ana J. Wayne/Orange Cnty Airport
  • 8.2
  • 8.1
  • 7.7
  • 7.5
  • 7.9
Recent reviews
2.0 Mediocre2022 Apr 27
Charged me an extra hour when I dropped off the car within 24 hrs
6.0 Good2022 Apr 23
There was a difference between the price when I booked on Kayak and what I was sent from their 'partner' for the rental (Priceline - that price was a bit higher), but the Kayak price was what I was charged by Dollar. Long wait in line for pick up at the Santa Ana airport, looked like that was the case at the other places too. Service at the counter was good, and I was happy with the car. Car return was very smooth and the staff person there was great.
2.0 Mediocre2022 Mar 21
Car was unavailable at time of pickup for an unknown number of hours (told a minimum of 2 hours). Had to make other arrangements and have not been refunded
2.0 Mediocre2022 Jan 13
The Rental Person did not disclose that there was a daily charge associated with toll roads. Would have "opted in" for unlimited use of toll per day. Instead, I was told nothing and tried to work through Customer Service to resolve the issue where I was essentially charged an additional $50 for nothing. Dollar Rent-A-Car Customer Service is completely tone deaf and did nothing to resolve the issue. They are completely dishonest and incompetent. As an experienced traveler, I frequently rent cars and have never had such a piss poor experience. They need to be re-trained on communication, honesty and follow up. Would never use this "shit box" company ever again. I plan to dispute charges through my credit card company until they feel the type of inconvenience and pain they caused me. Karma is a bitch.
4.0 Okay2021 Dec 29
This was a particularly busy day with flight cancellations, but the process seemed unnecessarily complicated. Why was there a second line to "check in" to pick up the keys immediately after the main rental process? Also, Dollar customers were definitely ranked below Hertz in the cross-company desk. That's... not a great customer experience. Still, the employees were doing the best they could on a rough day.
8.0 Excellent2021 Dec 15
Really great! Line was not fun at the airport but otherwise was really efficient. Maybe would have preferred a few different vehicle options but they fulfilled the request fine.
4.0 Okay2021 Nov 16
Renting online was easy. Picking up from the airport was not pleasant due to the counter service, or lack there of. The hertz/dollar employee was very rude, short, and did not explain any of the charges he was doing. Even when I asked, he responded with attitude. I prepaid for my vehicle knowing that I would have a $55 fee at the counter when I picked up. When he charged my card, he charged an extra $200. Confused by this, I repeatedly asked him what it was for and his response was don’t worry about it. After my 5th request to explain it, he finally said that it was a refundable deposit as he stormed off to grab the key. He then gave us the key and the car that was given to us was one of the very last cars in the row at the furthest point from the check in counter. Other than his rude demeanor, lack of customer service, and overall ill disposition, all other parts of our experience with dollar went well.
3.9 Mediocre2021 Aug 22
Dollar did not have my car at time of reservation and said it was in another lot that would take at least 20 minutes. 20 minutes later they said they did not have the car at all. The car they offered was smaller and was still expected to pay the same price as the extra large suv that I had rented through kayak. This is not what I payed for and was not able to take all the things I needed to for my sons college move in, which is why I rented the biggest car. I did not have a choice with no other options so I took the smaller suv at the same large suv price. I feel ripped off.
1.9 Horrible2021 Aug 16
Waited over two hours to receive a car. Staff was OK to deal with but they did not have enough cars to cover the number of rentals.
5.9 Okay2021 Aug 16
The wait for a car when I arrived was over an hour. There were only two employees to handle Hertz, Dollar and Thrifty. Apparently they are all owned by the same company? Regardless, they need to staff that counter better.
Rated #4
Hertz
7.5 Good (218 reviews)
2 locations in Santa Ana J. Wayne/Orange Cnty Airport
Hertz
Locations in Santa Ana J. Wayne/Orange Cnty Airport
  • 8.1
  • 7.8
  • 7.3
  • 7
  • 7.3
Recent reviews
2.0 Mediocre2022 Apr 28
The day I had to leave the car in Downtown Las Vegas CIRCA HLE the attention was terrible. First of all, the instructions on the exact place to return the car are not clear (Wednesday , April 20, 2022). Second, I was there 20 minutes before the time to return the car, but no Hertz agent was at your letter. Since there was no one at the Hertz desk, I called Hertz Customer Service and explained what was happening as I had nowhere to leave car keys. The customer service agents were very nice and told me to leave the keys on the empty desk as the person who was supposed to be there has disappeared. Hours later, around 2:30 pm, the Hertz agent who should have been at his desk called me on my cell phone with a threatening tone and yelled at me asking where the keys were. This agent was very rude and accused me that if I did not find the car key I would be responsible for the total loss of the vehicle, I explained to him what had happened and where I had left the key, besides the Customer Service agent told me that leave the key on his the desk. But the agent to receive the car yelled at me and said that he was going to look for the keys but I was responsible for not finding the keys, he also said that if he found them he would notify me. It is important to mention that everything must be recorded in the flames that I made for customer service. I was very worried, I was near the place where the car was delivered so I went back to talk personally with the rude person who yelled at me on the cell phone but when he arrived he just told me I already found the key. In conclusion it was a terrible day for me, the worst attention I've ever had and I received yelling, also they never confirmed that they received the keys. For him to finish the car when they gave it to me it had a terrible smell. Very bad attention. I would NEVER recommend them.
10.0 Excellent2022 Mar 28
I paid $151.00 for a day. That is expensive. Rate needs to come down
6.0 Good2022 Mar 17
pickup at santa ana airport was bad, in the basement of a garage, line was long
8.0 Excellent2022 Mar 09
Love how easy it was to get on the road. The 30+ minute wait to get the car was challenging. Staff was doing the best they could.
2.0 Mediocre2022 Feb 17
The car had over 60k miles and was very dirty. The person was very rude who rented the car. I was advised by Kayak to request a refund for my double booking from Hertz but he told me the was too busy to assist me.
4.0 Okay2022 Jan 03
We received a car that wasn’t what we ordered. We would have liked to have been given what we ordered or something similar.
4.0 Okay2022 Jan 02
What could be better?: Provide a vehicle that is actually equivalent to the one reserved. When a 4WD drive car is reserved, a 4WD should be provided. The car I rented was dirty. Hairs on upholstery and coffee foam on interior door handle. Additionally pressure was low in one tire and they tire didn’t hold pressure after we put in air.
2.0 Mediocre2021 Dec 31
After 2 houre my car was dead!!!! After 8 houre there chang it!!!!!I call them 4 times
10.0 Excellent2021 Dec 24
Super quick process and saved so much money!
4.0 Okay2021 Dec 07
Return was not good. Too many returns and not enough staff
Rated #5
Budget
7.4 Good (182 reviews)
1 location in Santa Ana J. Wayne/Orange Cnty Airport
Budget
Locations in Santa Ana J. Wayne/Orange Cnty Airport
  • 7.8
  • 7.8
  • 7.4
  • 7.4
  • 7.3
Recent reviews
8.0 Excellent2022 Apr 30
Liked- easy drop off and checkout Dislike- need More agents at pickup windows. Quicker service to get veh. Did get charged for fuel even though tank was filled before drop off. Has since been rectified with customer service.
2.0 Mediocre2022 Mar 27
Pickup was a mess and once I finally got my car I realized they charged my credit card for 10x what they were supposed to (not representative than what they put on the paperwork that I signed). Spent multiple hours on the phone trying to resolve it and still don’t know if it’s fixed.
2.0 Mediocre2022 Mar 19
The car pick up was terrible, they did not have the car ready, it wasn’t clean and it required service. The customer service agent was not helpful at all and I would not return to budget in the future.
10.0 Excellent2022 Mar 17
The car rental office is so convenient in the SNA airport. Our car was clean and nice. The employees were friendly. The only thing that could be improved is the time it takes from standing in line to actually driving away in your rental car, but that might be true for any airport car rental agency.
4.0 Okay2022 Mar 02
They charged us an extra 10$ day for the 4 runner even though that’s what our reservation was for. Tried to give us a smaller suv first
8.0 Excellent2022 Feb 22
.
2.0 Mediocre2022 Feb 08
The wait time was ridiculous 1h 45m just to pick up a pre scheduled reservation. They would not rent me the car because my license was coming apart slightly. Then asked for multiple forms of if including bank statements proving residency. Asked for our flight itinerary even though we scheduled when we would pick up and drop off. Did not receive the full size suv that we paid for. They did credit us two days and offered for us to come get a larger vehicle but we chose to enjoy our trip instead of wasting time coming back to them. Will not use this company again.
8.0 Excellent2022 Jan 08
Efficient
10.0 Excellent2022 Jan 05
Paid what was quoted. Car was good.
2.0 Mediocre2022 Jan 05
The rental location on canal st is a bad place to rent a car. The one they gave me broke down and left me stranded on the side of the road for four hours. It took that long for the tow truck to show up. They were no help and they charged me for the day the car broke down.
Rated #6
Thrifty
7.3 Good (169 reviews)
2 locations in Santa Ana J. Wayne/Orange Cnty Airport
Thrifty
Locations in Santa Ana J. Wayne/Orange Cnty Airport
  • 7.6
  • 7.5
  • 7.2
  • 7.1
  • 7.2
Recent reviews
10.0 Excellent2022 Apr 01
The SNA rental location is under construction, so there was a considerable line and jenky structural situation. However, the staff were friendly and efficient and we got upgraded, so that part was awesome.
2.0 Mediocre2021 Dec 30
45 minute wait OUTSIDE in a VERY long line of 20+ customers and only 2 agents working. Tried to DOWNGRADE me to a smaller car for the same prices.
6.0 Good2021 Oct 21
The car had a bad odor when we picked it up, and a stain on the passenger seat, I didn’t want to sit on it.
1.9 Horrible2021 Sep 20
The Thrifty desk had about a 45 minute line before speaking to the representative at the rental desk. When I did finally reach the rental desk, I was told they did not have my reservation on file, and so did not honor the reservation. Even after I spoke with Priceline and they confirmed the reservation number, the Thrifty desk representative did not recognize an open reservation. Even if they had, they said they were unable to fill the reservation for approximate 1-2 hours because they did not have cars available at that time. I was left without an alternative, had to order a Lyft ride and rent at an off-site location under a different provider. I am waiting for confirmation of refund for the original reservation. Bad experience on many levels.
1.9 Horrible2021 Aug 20
There were no cars available when I went to pick up my rental. I was told there would be a 2 hour wait. I should not have been able to make a reservation at all if nothing would be available. Then the agent said I could pay a huge up charge for a different vehicle if I didn’t want to wait. I only needed the car for less than a day and I was in a huge hurry so unfortunately I had no choice but to pay the upgrade fee. I’ve never had to pay an upgrade fee with any other rental company when they didn’t have the car I requested. Thrifty owes me a refund. I’ll never rent with them again.
1.9 Horrible2021 Aug 14
Couldn’t even rent the car since they only accept credit cards, not debit, which is such a stupid policy.... no other options offered, online or in person same BS.
1.9 Horrible2021 Aug 14
Terrible experience. The car wasn’t ready and there were no answers, no one with ability to discuss how to rectify the issue, no one to discuss reimbursement. The worker had zero ability to help in the situation. In every way possible, I will attempt to never use Thrifty again.
7.9 Good2021 Jul 29
Was given options to pick a vehicle but wasn’t the one advertised. Also the vehicle we picked had a few ants inside probably from previous rental. Overall it was okay, the rental did what a rental does, get you around.
2.0 Mediocre2021 Jun 16
The rudest and least sincere service ive ever received. I’ll not be using this service again and I will share my experience over social media.
8.0 Excellent2021 Jun 08
Staff was friendly and helpfulLong wait, cat I needed wasn't available for another hour but they were able to substitute with a different model.
Rated #7
Economy Rent a Car
6.4 Good (124 reviews)
2 locations in Santa Ana J. Wayne/Orange Cnty Airport
Economy Rent a Car
Locations in Santa Ana J. Wayne/Orange Cnty Airport
  • 6.8
  • 6.6
  • 6.2
  • 6.2
  • 6.4
Recent reviews
10.0 Excellent2022 Apr 12
They have a shuttle that will drop you off directly at the airport after your rental and the wait time is very minimal.
10.0 Excellent2021 Aug 23
excellent customer service. Staff seemed very appreciative of our business, will recommend to others. Shuttle driver was especially helpful & nice.
10.0 Excellent2021 Mar 15
Nothing. Great value and great service!
2.0 Mediocre2021 Mar 01
I never got the car. The car rental place was closed by the time I tried getting the car. I had to rent else where for my trip.
8.0 Excellent2021 Feb 26
Staff was great. ease of return. good dependable car at good price.Came at about 7:00 in the evening and took a while to get the shuttle from the car rental center to the Economy car rental location. May need better staffing in the evenings and nights.
10.0 Excellent2021 Feb 07
Staff friendly. Efficient service. Straight to the point.
10.0 Excellent2021 Jan 28
Drop off was fast, got lyft ride back to house took 5 minutes to get there. Great rental price
10.0 Excellent2020 Dec 15
Very nice and professional stuff.They should put a sign on their office.
8.4 Excellent2020 Oct 03
Staff was great car was clean and I had no problems with itI would have liked to have known that I needed to call for a pickup to the rental agency from the rental terminal
10.0 Excellent2020 Oct 02
Pickup and drop off was fast and easy.No complaints, very satisfied with the experience.
Rated #8
Fox
6.1 Good (322 reviews)
1 location in Santa Ana J. Wayne/Orange Cnty Airport
Fox
Locations in Santa Ana J. Wayne/Orange Cnty Airport
  • 6
  • 6.4
  • 5.9
  • 5.9
  • 6.3
Recent reviews
8.0 Excellent2021 Mar 15
The staff outside in the lot was very helpful and friendly.Car could have been a bit cleaner
8.0 Excellent2021 Mar 09
Check in was a little long due to no other representatives being on desk.
2.0 Mediocre2021 Mar 07
Very bad customer service only 3-4 people are working inside and outside long wait my car was not ready on timeCustomer service
2.0 Mediocre2021 Mar 04
Waited well over an hour for the car to get cleaned before I picked it up, making me very late for a couple meetings. The checkout counter was also incredibly slow, with no urgency shown by the staff.
8.0 Excellent2021 Mar 02
Car was excellent and a very good value.Pick-up and drop off were slow and drawn out. Stood by for 15 minutes waiting to check out while one agent worked and two others walked in and out without a word. Finally someone noticed me standing there and said someone would soon help me. Another 5 mintes with no attention!
2.0 Mediocre2021 Feb 25
Nothing.They canceled my rental AFTER i called them and emailed them that i was arriving late due to flight cancellations and wearher. When i arrived the next morning the counter guy said my trip was canceled and theres nothing i can do about it. I want a refund.
2.0 Mediocre2021 Feb 21
NothingThe car should have been ready prior pick up.
4.0 Okay2021 Feb 02
Pick up was not coordinated properly. Cars were not available. After 1st assigned car and waiting 30 minutes for it to be cleaned, turned out that the car had tags that had been expired since December and could not be issued. Then waited another 30 minutes for them to find a new car. The start to finish process took 1.5 hours before I finally told them I just need a car and don’t care if it’s not been cleaned
2.0 Mediocre2021 Feb 01
Customer service was absolutely terrible
2.0 Mediocre2021 Jan 25
The charge a 500 deposit on top of the rentals price
Rated #9
Avis
7.7 Good (71 reviews)
1 location in Santa Ana J. Wayne/Orange Cnty Airport
Avis
Locations in Santa Ana J. Wayne/Orange Cnty Airport
  • 7.9
  • 7.9
  • 7.7
  • 7.5
  • 7.5
Recent reviews
2.0 Mediocre2022 Apr 10
Pick-up was fine and initially the car seemed fine, then it started leaking gas the first time we tried to fill the tank, when we only two hours from home, and it took Avis 5 hours to get us into a new car, leaving us stranded in a parking lot in Phoenix, AZ with no bathroom from 9pm to midnight, and then waiting at PHX airport for another two hours to get a car. In the end they offered us almost no apologies, a tiny 50.00 dollar discount, and turned what should have been a straightforward 7-8 hour car ride into a 13 hour ordeal, which meant I ended up being awake for close to 24 hours. And to top it off, they didn't extend our rental period so after finally getting home and to sleep at 5am (I should have been home by about 11pm and in bed shortly after if all had gone well) I had to wake up a few hours later to go return the car and avoid the fees for a late return.
10.0 Excellent2022 Feb 23
Everything went smoothly.
2.0 Mediocre2021 Dec 20
Confusing atmosphere, some staff were un- informative, and rushed my process. Added lots of hidden fees and over priced my rental. Would not recommend. Please double check and take your time going over everything, ask question about everything because they will scam you. Especially if they see you are a younger looking person. Horrible service.
6.0 Good2021 Dec 12
The car is not start up every morning, not after 2 hours of driving.
1.9 Horrible2021 Sep 21
Check out line of about 20 people and only one agent. Close to 1 hour in line.
10.0 Excellent2021 Aug 17
The guy at the counter was very helpful and provided great customer service.
7.9 Good2021 Aug 04
Pickup @ Santa Ana Airport: Only one attendant at desk to serve more than 10 customers in line! Poor management of resources during the weekend busy travel time! Liked: free upgrade to better car Dropoff @ Santa Ana Airport: Direction for car drop off inside the Rental parking floor could be better - it was very confusing in the last part before parking the car! Signs were pointing in wrong directions causing confusion!! Liked: quick check-out procedure!
2.4 Mediocre2020 Feb 24
Upgraded me to a larger car because they didn't have what I wanted in stock then billed me for it. Will never do business with this company again.
4.0 Okay2019 Jan 28
The way Inwas treated at drop off. Also the extra charges that they tried to charge - filled up gas tank with receipt across st and they tried to charge me 20 extra then a drop off fee, and extra taxes after drop off. Dont think I will rent from them again. Bad experience dont honor what employees say
10.0 Excellent2018 Jan 01
great price, and great service.
Rated #10
Silvercar
10 Excellent (1 review)
1 location in Santa Ana J. Wayne/Orange Cnty Airport
Silvercar
Locations in Santa Ana J. Wayne/Orange Cnty Airport
  • 10
  • 10
  • 10
  • 10
  • 10
Recent reviews
Rated #11
Airport Van
9.2 Excellent (13 reviews)
1 location in Santa Ana J. Wayne/Orange Cnty Airport
Airport Van
Locations in Santa Ana J. Wayne/Orange Cnty Airport
  • 8.6
  • 9.2
  • 9.2
  • 9.3
  • 9.5
Recent reviews
4.0 Okay2018 Oct 22
Closed at 12 on weekendsNot muchWas not informed of a $25 after hours drop off fee, or a $50 different drop off location fee. Was not informed that Costa Mesa closed before scheduled drop off time, and that drop off subsequently was at airport. I needed special instructions for the airport drop off.
10.0 Excellent2018 Jul 16
Great Job Frank and Staff.Great Customer Service From All the Staff.
10.0 Excellent2017 Apr 28
Love it
10.0 Excellent2017 Feb 15
Great van at the best price we could findI would not hesitate to use this company again, and when we go back to this area I will definitely look here first for my rental van. The staff members we encountered were friendly and attentive. When we lost a cell phone Milton the General Manager personally attended to having it overnight shipped back to us, and Raphael, the one who found the phone in our returned van, searched the entire van to find it, which was no easy task because the phone was black on a black mat and under a seat.This isn't the rental company's fault, but the city imposes a restriction upon rental pickups, so they have to go to a special parking lot, and I wasn't aware of this.
10.0 Excellent2017 Jan 19
So pleasantWe worried after reading some reviews, but this rental company was awesome. Friendly service from pick up, to drop off. Quick, clean, and total steal! The van was clean and ran beautifully. If you rent to experience a brand new car with all the bells and whistles, this won't suit you. But we loved it and hope others give them a try.It was a little unclear what we needed to do once we got to the airport and even the airport info people hadn't heard of the company. Perhaps a bit more explicit instructions on how to get a ride to the rental facility would help.
9.2 Excellent2017 Jan 09
Best bang for your buckI needed a van to carry 8 people (including 3 car seats with kids) and renting a kia sedona from here did the job! Great people, fast service, and overall a pleasant experience.Since it's a smaller, outside-of-the-airport shop, the rentals are a bit older and sometimes worn-down. (i.e. color stained but clean seats) No odor problems or anything like that, but you can tell when you get a van that someone used for camping/ snowboarding. Regardless, the price and service makes up for all of that!
8.8 Excellent2016 Dec 16
the value. You get a large van cheaper then the car.
9.6 Excellent2016 Nov 17
Great people to work withThe drop off and pickup team were great to work with. Very helpful staff. The van ran great and had some serious get up and go. Pretty painless experience.I would like to see some newer and higher quality car seats. The van was a little dinged up, but ran fine. It was clean, but it wasn't spotless if that makes sense.
Rated #12
National
8.6 Excellent (3 reviews)
1 location in Santa Ana J. Wayne/Orange Cnty Airport
National
Locations in Santa Ana J. Wayne/Orange Cnty Airport
  • 8.6
  • 8.6
  • 8.6
  • 8.6
  • 8.6
Recent reviews
8.0 Excellent2015 Nov 23
Pick your car is greatLove the Pick your car and the no paper work.
Rated #13
U-Save
6.6 Good (10 reviews)
1 location in Santa Ana J. Wayne/Orange Cnty Airport
U-Save
Locations in Santa Ana J. Wayne/Orange Cnty Airport
  • 7.6
  • 7.6
  • 6.6
  • 6.4
  • 7.2
Recent reviews
10.0 Excellent2022 Mar 08
Small independent off site business. Located off site in a business center. They provide shuttle service - call for pick up. They closew early - 4:30pm - but you can drop off at the site. However - no shuttle service so you need uber or similar service. Plan accordingly. Easy check in and cherck out. Friendly people - no hassles or game. Better rate than at the airport, and much easier check in and out - no lines !
2.0 Mediocre2021 Dec 06
Had I been aware that the car pick-up was located off-site from the airport, I would never had chosen this particular rental car company
8.4 Excellent2016 Oct 15
U-Save was great. Its a small operation but they definitely hustle and you get great value for your money.
2.0 Mediocre2016 Sep 19
Terrible rental car services!Nothing.The people were rude. There were a lot of limitations and not very well communicated through online orders. Deposit fees were very high and they were not very helpful. I would never recommend this car service to anyone! Don't waste your time and money!! Please pick another option!
2.0 Mediocre2016 Sep 06
Kayak/ CarRentals.com/ U-Save All terrible customeNothingI called U-save the day after I made the reservation to confirm it was unlimited miles. It wasn't. I wanted to cancel the reservation and I have contacted.Kayak, u-Save, and CarRentals.com to help cancel the reseravtion. The reservation STILL HAS NOT BEEN CANCELED. It's been over 2 weeks. No one can seem to help me. I was promised a 50% refund for the cancelation and I have received no refund whatsoever. I am still trying to chase down the cancellation and this was a horrible experience.
9.2 Excellent2016 Aug 25
Very pleasant and enthusiastic employees. Prompt service, the car was ready to go.Short wait for the shuttle.
10.0 Excellent2016 Jul 14
Very professional and polite!Nothing
10.0 Excellent2015 Nov 09
Personal service! Felt like a VIP!
Rated #14
Payless
6.5 Good (15 reviews)
1 location in Santa Ana J. Wayne/Orange Cnty Airport
Payless
Locations in Santa Ana J. Wayne/Orange Cnty Airport
  • 6
  • 6.6
  • 6.6
  • 6.8
  • 6.8
Recent reviews
2.0 Mediocre2017 May 04
Never got the car. In fact, was swindled and lied to when picking up the vehicle, was told they had no more cars to rent out because they were tired and didn't want to help anymore people since they were closing. Instead they lied to us and then put us on a shuttle to go find a car at Avis in the airport and said they would refund the difference. Well now I am disputing the charge because they lied to me and said they don't honor reimbursing the difference because they are not affiliated with Avis when the representative at Payless said they were. STOP offering deals to pick up rentals from Payless in Costa Mesa.
7.6 Good2017 Apr 25
INEXPENSIVE RENTAL!It was cheap, easy to rent, no line, not busy. Away from the airportThe Kia I had rented smelled like smoke and the car had multiple stains on the interior on all seats.
10.0 Excellent2017 Apr 12
Angel, our rep was really helpfulslow service recommend later in the day when not busy
6.0 Good2017 Apr 11
Condition of vehicles below standardExcellent priceFirst vehicle offered had severely damaged bumper and dented passenger door (through paint to bare metal) which I refused. Took 2nd vehicle, which I then discovered after leaving on trip to AZ had two tires with slow leaks that I had to inflate daily; left front & right rear.
2.0 Mediocre2017 Apr 03
SurprisedGot to the counter and was told a debit card was no good. Payless agent made a call and a third party offered me a rate twice as much as the contract price and a $200 deposit whe I refused they offered another $20 discount. I was insulted and walked away.
8.0 Excellent2017 Mar 15
Good valueGood priceNot the most polished experience, car was a bit dirty but acceptable.
3.6 Mediocre2017 Jan 18
Beater car rentals -- change their name!Not much. Slow slow check in. Marginal customer service. Best part? I turned car on early and they gave me money back (2days) That was unexpected but appreciated.
6.0 Good2016 Nov 27
You get what you pay forPrice was far less than the majorsDidn't have the car I reserved, so had to switch to a black mini van. Gave me paperwork though for a red economy car, so had to go back and get correct papers. Upon returning can, printer was not working so it took 10 minutes to get a receipt.
8.0 Excellent2016 Sep 28
Nice experienceGood rental ratesIt was hard to find phone to call for shuttle pickup
6.0 Good2015 Dec 14
PaylessCheap price and friendly shuttle drivers.Car was sort of a beater - lots of scratches, loose trim on the outside, transmission was not smooth.
Sunnycars
2 locations in Santa Ana J. Wayne/Orange Cnty Airport
Sunnycars
Locations in Santa Ana J. Wayne/Orange Cnty Airport
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United Auto Rental
2 locations in Santa Ana J. Wayne/Orange Cnty Airport
United Auto Rental
Locations in Santa Ana J. Wayne/Orange Cnty Airport
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ADDCAR RENTAL
1 location in Santa Ana J. Wayne/Orange Cnty Airport
ADDCAR RENTAL
Locations in Santa Ana J. Wayne/Orange Cnty Airport
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Advance Car And Truck Rental
1 location in Santa Ana J. Wayne/Orange Cnty Airport
Advance Car And Truck Rental
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Allied
1 location in Santa Ana J. Wayne/Orange Cnty Airport
Allied
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American Eagle
1 location in Santa Ana J. Wayne/Orange Cnty Airport
American Eagle
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Avr
1 location in Santa Ana J. Wayne/Orange Cnty Airport
Avr
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Easirent
1 location in Santa Ana J. Wayne/Orange Cnty Airport
Easirent
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Europcar
1 location in Santa Ana J. Wayne/Orange Cnty Airport
Europcar
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Goldcar Rental SP
1 location in Santa Ana J. Wayne/Orange Cnty Airport
Goldcar Rental SP
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GREEN MOTION
1 location in Santa Ana J. Wayne/Orange Cnty Airport
GREEN MOTION
Locations in Santa Ana J. Wayne/Orange Cnty Airport
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keddy by Europcar
1 location in Santa Ana J. Wayne/Orange Cnty Airport
keddy by Europcar
Locations in Santa Ana J. Wayne/Orange Cnty Airport
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Los Angeles Van Rentals
1 location in Santa Ana J. Wayne/Orange Cnty Airport
Los Angeles Van Rentals
Locations in Santa Ana J. Wayne/Orange Cnty Airport
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MAGGIORE
1 location in Santa Ana J. Wayne/Orange Cnty Airport
MAGGIORE
Locations in Santa Ana J. Wayne/Orange Cnty Airport
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Midway
1 location in Santa Ana J. Wayne/Orange Cnty Airport
Midway
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NU Car
1 location in Santa Ana J. Wayne/Orange Cnty Airport
NU Car
Locations in Santa Ana J. Wayne/Orange Cnty Airport
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Orange County Van Rental
1 location in Santa Ana J. Wayne/Orange Cnty Airport
Orange County Van Rental
Locations in Santa Ana J. Wayne/Orange Cnty Airport
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SNA Auto Rental
1 location in Santa Ana J. Wayne/Orange Cnty Airport
SNA Auto Rental
Locations in Santa Ana J. Wayne/Orange Cnty Airport
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Stop Then Go Rent A Car
1 location in Santa Ana J. Wayne/Orange Cnty Airport
Stop Then Go Rent A Car
Locations in Santa Ana J. Wayne/Orange Cnty Airport
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Super Cheap
1 location in Santa Ana J. Wayne/Orange Cnty Airport
Super Cheap
Locations in Santa Ana J. Wayne/Orange Cnty Airport
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Zeeba Rent-A-Van
1 location in Santa Ana J. Wayne/Orange Cnty Airport
Zeeba Rent-A-Van
Locations in Santa Ana J. Wayne/Orange Cnty Airport
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1795 travelers who rented a car in Santa Ana J. Wayne/Orange Cnty Airport gave the car agency they used an average rating of 7.4

Car rental locations at Santa Ana J. Wayne/Orange Cnty Airport

Good to know

Most popular car type

Mini

Top tips for renting a car at Santa Ana J. Wayne/Orange Cnty Airport

  • If you need a car hire at Santa Ana J. Wayne/Orange Cnty Airport, you’ll find how simple and convenient it is to locate the car hire desks, finalise your rental agreement, and be off on your journey to your next destination. You can find the car hire desks situated on the Arrival Level (the lower level), between Terminals A and B. A good marker is that it’s across the way from the John Wayne statue. For car hire companies located at the airport with collection outside the terminal, pick-up and drop-off car parks are located at the A2 and B2 parking areas, which you can easily reach from the Ground Transportation Centre.
  • Santa Ana J. Wayne/Orange Cnty Airport car hire is a great way to get around the vast region of Orange County and southern California. Car hire has quite a few advantages over public transportation from the airport, especially as there is no train line from the terminal. Also, it makes more sense when you have to contend with long distances to reach popular places, such as downtown Los Angeles, Beverly Hills, Disneyland and Newport Beach. If you’re relying on public buses and trains schedules, your journey can take a long time getting to these areas, whilst with a hire car you have a lot more freedom, flexibility and comfort.
  • Santa Ana J. Wayne/Orange Cnty Airport is conveniently located in the heart of Orange County, with a vast road network connecting to many destinations. You can reach Newport Beach in under 15min taking the state road 55S via the CA-73 road and Campus Drive. If you want to get to Disneyland Park from the airport, you can head north on the state road 55N and the I-5N, which takes around 15min to cover the 14-mile trip. While you can get to both downtown Los Angeles and Beverly Hills in around 40min and 50min via the same route north.
  • With a car hire at Santa Ana J. Wayne/Orange Cnty Airport, make sure you are aware of the vehicle returns policy and the business hours of the car hire company that you choose, as each company differs. Most car hire companies have the same collection and return points; however, before booking your vehicle check the policy regarding the return of the car, and if drop-offs outside office hours is included in the agreement. This is also recommended if the collection and return points are different.
  • Book your rental car at Santa Ana J. Wayne/Orange Cnty Airport at least 1 day before your trip in order to get a below-average price

FAQs about renting a car at Santa Ana J. Wayne/Orange Cnty Airport