I felt like i had absolutely no help . I understand you need a credit card to get a car but most people don’t have one and it was a complete inconvenience to me and my familyReviewed 2023 Oct 01
review from
2.0
Pros:I did appreciate the ease of this rental. To be be honest I didn’t get a chance to really evaluate this .Cons:There was confusion , possibly my lack of understanding on how these work. My confirmation said date of pickup and 12 pm. Then it said fate of drop off 12pm I incorrectly assumed this was a predesignated time to pick up. I was wrong in that this time was time of closure. Very frustrating. Did say this anywhere time of closure. Maybe this needs to be clearer for those of us who don’t use these sites on a regular basis.Reviewed 2021 May 26
review from
2.0
Cons:They could’ve actually had a car that I reserved instead of calling me an hour before pickup saying they don’t have ANY cars available all day.Reviewed 2021 May 25
review from
6.0
Pros:The staff appears to be shorthanded and overwhelmed, Their service feels rushed.Reviewed 2021 May 18
review from
10.0
Pros:Friendly and helpful staff.Reviewed 2021 May 08
review from
10.0
Cons:Everything was amazing. I just wish the E. Holt location makes it aware that when you transfer a reservation to the airport location that the price will increase because of airport taxes and fees.Reviewed 2020 Dec 27
review from
10.0
Pros:Everything went great!Reviewed 2020 Aug 22
review from
8.0
Pros:Staff was friendly and helpful. Pick up time took awhile and they did not have the vehicle I booked, but was able to work with me and gave me a good deal with something similar or yet better. Drop off was easy and quick.Cons:The vehicle wasn’t thoroughly cleaned (saw few stains on leather seats, dirty foot prints on back seats, and the drivers seat belt had a strong perfume smell. So I had to clean and sanitize myself esp during this pandemic I wanted to make sure everything was wiped down good before my road trip. It seemed like the car was just used before pickup so it looked like they did a quick wipe down of the car before I took it. In the end, I’d say the cleaning part could have been better.Reviewed 2020 Aug 11
review from
4.4
Pros:drop was good, shuttle service to airport was good butCons:pick up from airport was poor, long wait to check-in on a Saturday as more staffing was needed.Reviewed 2020 Aug 02
review from
10.0
Cons:GoodReviewed 2020 Jul 12
review from
10.0
Pros:Amazing customer service by our attendant Luo.Reviewed 2020 Jun 01