6.0
The rental vehicle itself has seen better days. In desperate need of some TLC.Reviewed 2023 Aug 03
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10.0
Better priceReviewed 2023 May 18
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4.0
Car was nice. No check in when I returned the car and no instructions on what to do. The overwhelmed desk agent (too many customers, not enough staff) told me just to leave the keys in the car.Reviewed 2023 May 15
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2.0
There was one person working at counter and when finally serviced the car we received was dirty and had a maintenance light come on while we were driving through the desert . Did not feel secure. For the price I paid , I would have expected better . While I waited in line the 2 people in front of me returned with problems with their rental cars . Definitely not a good experience .Reviewed 2023 May 02
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2.0
Lots of incompetent workersReviewed 2023 Mar 10
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10.0
They could not be more professional or kind!!!Reviewed 2023 Mar 08
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2.0
Customer Service Agent Roy at the Ontario Airport Location is the most disrespectful, unprofessional, arrogant representative I've ever experienced. He shouldn't be in customer service at all. A very bad representation to the company. It's time for him to retire ASAP. I will NEVER rent at Avis due to his unprofessionalism. However, I do want to show some love to Customer Service Agent Gabby "budget" who was able to assist me with my reservation in a much professional mannerReviewed 2023 Jan 27
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2.0
They could have had a car for me to rent. I went all the way to the airport and was told that they had already helped too many people that day and could not honor my reservation.Reviewed 2023 Jan 01
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4.0
Great pickup and dropoff, but very expensive! Most expensive experience in recent memory. I rented a car from LAX for about half the price last month.Reviewed 2022 Sep 14
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2.0
Extremely dirty van in poor condition! Refused pickup from Airport.Reviewed 2022 Sep 13
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2.0
Car broke down on me first day using it and almost left me stranded, I barely made it home before the car died and then trying to get ahold of someone to help me was a nightmare. I tried calling the actual store that I rented from but kept getting sent to a national customer service and kept getting different answers from different people. Tow truck took 4 hours to get to me after calling for it. Still trying to get a refund since I only got to use the car for 1 of the 4 days I rented it. Will not be going backReviewed 2022 Aug 22
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8.0
Person behind the counter when I checked in was very professional, helpful and friendly.Reviewed 2022 Jul 26
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