Book Thrifty car rentals in Ontario

Reviews for Thrifty in Ontario

Recent reviews

Traveler rating

Wonderful

4

Very good

0

Good

0

Okay

1

Fair

0

Mediocre

0

Poor

7

6.0

Thought I was getting a Celica, got there and was told I would get a Kia Soul, not a comfortable car, so they upgraded me for more money of course to a Nissan Rogue, nicer car of course but cost more.Reviewed 2024 Mar 06

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2.0

The clerk that assisted my brother and I wasn’t very friendly. There was a long line that morning and he appeared disgruntled during our transaction. I selected the manager’s choice when I made the reservation which he mentioned at the counter. I explained I needed a small vehicle if available for local driving. He handed the contract over which specified the estimated charges, including deposit, and the vehicle model and space number. The vehicle was in good condition. There were no other problems until I returned the car where no one was available to check in the vehicle and I was told to just leave the keys and I’d be emailed a receipt. So I left. The problem was when I got the emailed receipt. I was charged a higher amount that the original contracted stated plus an additional hour. I immediately called customer service which is where it got worse. The rep stated I was charged a different rate because I left with a different car. I explained I never had a different car, I selected managers’s choice and I was given a mid-size vehicle, per the clerk. He insisted that was the reason which I politely negated. I specified the rates and total amount on my contract because he still seemed confused. I also asked why I was charged an additional hour if I dropped the car off on time. He proceeded to review everything until he concluded a mistake was made and that I’d be getting a refund for the difference. I asked for email confirmation and he said he couldn’t provide that, that I’d have to review my receipt online in 24-48 hours to see the change. The entire process felt like I was an inconvenience rather than trying to resolve the inconvenience of a mistake made on Thrifty’s behalf. I don’t trust anything was handled properly and that I’ll have to call back to correct it. My brother and I decided never to rent from Thrifty again.Reviewed 2023 Oct 03

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6.0

Pros:Drop off horrible. Not clear as to where. Internet told me 1 address, sign closed go to 2nd address, was wrong, finally 3rd location was rightReviewed 2020 Dec 29

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10.0

Pros:Pick up was hassle free, drop off as well! Car was super clean. Cost of rental and operation stayed with our budget.Reviewed 2020 Oct 06

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9.6

Pros:Yes thank you for thatCons:To have the car double check as when we picked up the car, it was low tire pressure and we had to put air in it before we reached home from the rental place.Reviewed 2020 Aug 03

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6.4

Pros:The vehicle was great.Cons:Grace period to make a change cause sometimes we make mistakes at making the reservation and miss to enter the correct time. I tried calling as soon as I got my email confirmation that I made a mistake on the pick up time, I was screwed.Reviewed 2020 Jun 02

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2.0

Pros:Attempted to cancel for full refund due to coronavirus and you/expedia/thrifty wouldn't let me. Shame on you.Reviewed 2020 Mar 16

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2.0

Cons:communication. My flight was delayed one hour meaning it landed at 11:20pm. I was concerned that thrifty would be closed by then so I called to confirm that same day. The person who answered said that the counter would be open 30 minutes after the flight lands no matter how late. I arrived at the counter 20 minutes after landing (20 minutes after the arriving at the gate) and sure enough they were closed meaning I had to rent elsewhere. Very poor experience.Reviewed 2020 Feb 18

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10.0

Pros:The lady who helped me at front desk was friendly and helpful.Reviewed 2019 Dec 28

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10.0

Pros:The staff at the Hertz counter were very friendly and helpful.Cons:With an 11:00 PM pick up time scheduled It would have been nice to know that the Thrifty office closes at 11:30 PM, but that the Hertz office could help us. Our flight was delayed and we didn’t get to the rental car pick up location until after midnight. The person answering the toll free number didn’t refer us to the Hertz counter but gave us a number to call which was a dead end. Thankfully we went to the Hertz counter for help and they took great care of us.Reviewed 2019 Dec 16

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3.2

Pros:Horrible first experience with thrifty. The staff was in a rush and they weren’t being professional.Cons:They didn’t tell me the exact drop off time so I ended up paying a lot more than I had to.Reviewed 2019 Nov 04

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10.0

Pros:good carReviewed 2019 Jul 31

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• What are the best pickup locations for Thrifty car rentals in Ontario?

  The best pickup location to get your car after booking with Thrifty car rentals in Ontario would be 3450 Airport Drive. The site is ideal for travellers arriving at the airport. It is situated on airport premises, allowing you to explore the city as soon as you arrive. It’s open daily from 6:30 a.m. to 11:30 p.m. for your convenience. In addition, after-hours drop-off services make for convenient returns. Renters in the city can easily access the Airport Drive location.

• What are the benefits of renting from Thrifty in Ontario?

  Thrifty provides several benefits for renters in Ontario. Thrifty has a membership program for travellers who often use rental services regularly. The more you rent Thrifty vehicles, the higher your rewards and the more your bonus points can help to earn you free vehicle upgrades. Moreover, you can get shuttle services from your location to Thrifty — just make arrangements ahead of time. Thrifty features an additional driver policy that lets your domestic partner drive the vehicle at no extra cost.

• What are the best parking options for Thrifty car rentals in Ontario?

  Ontario provides on-street and off-street parking options in the city. Street parking is free in the evenings between 6 p.m. and 8 a.m., as well as on Sundays and holidays. The best parking option for you depends on the vehicle's size and the parking spots' availability. If you have rented an economy or compact car, it may be easier for you to find street parking. However, if your car has a larger body, you can utilize the city’s parking garages, which may give you more space. Public parking garages include Niagara Municipal Parking Lot 15, Canada Wide Parking, Europro Parking, and Service Ontario Public Parking.

• What is the most popular rental car from Thrifty in Ontario?

  Premium (Chevrolet Suburban or similar) is the most frequently booked rental car type from Thrifty in Ontario.

• How many car rental locations does Thrifty have in Ontario?

  Thrifty has 1 rental location in Ontario. Take a look at our Thrifty rental location map to find the best rental cars near you.

• Does Thrifty have a car rental location at the airport: Los Angeles airport (LAX)?

  Yes

• Does Thrifty offer shuttle or airport pick-up services from Los Angeles airport (LAX)?

  Yes