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2.0
They did not have the vehicle or similar that I reserved. Would only provide me a lesser vehicle for the same price or I had to pay (which I didn't have a choice) for the upgrade. Felt like it was an intentional bait and switch.Reviewed 2023 Jul 25
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2.0
Good afternoon I wish some one can contact me please there was 200 people trying to pick up a car. no one at the counter , they didn’t have enough cars. .I didn’t get the rental. Please some one try to reach me 407 451 5998 German Rodriguez Thank youReviewed 2023 Jun 20
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2.0
Kayak booked our rental and we drove so far to the airport to pick up the car and the car rental didn’t have the type of car we booked. Wastes our time and moneyReviewed 2023 Feb 23
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10.0
Signs at LAX of where to drop off car could be better and clearer.Reviewed 2022 Oct 02
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10.0
Everything from the service at the counter to the vehicle itself to the attendants help when I returned the vehicle was excellent.Reviewed 2022 Jun 24
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2.0
They did not honor the reservation made through your app. You both suck. I ended paying over $300 for a one day rental because of your error.Reviewed 2022 Mar 24
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2.0
When I arrived, there were two representatives assisting customers with six customers ahead of me. It took an hour to get through the process to then go get my car. First car smelled like prior customer had just put their cigarettes out. When I brought this to the attention of lot attendant, was directed to a second car. This car was badly scraped the entire length of the drivers side, and looked like someone had tried to pull the front license plate off. When I told attendant, I didn't want to look like I had rented a wreck, I was directed to a third car. Total process to pick up a car was 90 minutes.Reviewed 2022 Jan 12
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1.9
The car I reserved throw you with a conformation !!! Thirty said you never had it reserved!!! I will never use your site & I will trash it , bad mouth it for ever you suck call me if you have the guts you ruined our trip!! Call me scott tucker 7143505181 I hope some top level Executive has the guts to call me!!!!Reviewed 2021 Aug 02
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10.0
Great service just not enough staffing to attendReviewed 2021 Jul 27
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1.9
I didn't like the service I received. Get dropped off i go in give the lady my id and my PayPal card which you can run it as a credit or debit. She refused to run my card just because it said debit on it. When I made the reservations it said nothing about what payment they accepted not even cash. The lady pissed me off its 90 degrees outside. She didn't even bother to have a shuttle or anything. So I had to walk In the heat all the way home. I will never use Thrifty car rental ever again.Reviewed 2021 Jul 13
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10.0
Pros:EverythingReviewed 2021 Jun 28
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6.0
Pros:Drop off horrible. Not clear as to where. Internet told me 1 address, sign closed go to 2nd address, was wrong, finally 3rd location was rightReviewed 2020 Dec 29
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