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4 stars

Westgate Lakes Resort & Spa Universal Studios Area

9500 Turkey Lake Road, Orlando, FL 32819, United States
Orlando, FL
See location+1 407 345 0000
From
₪311
Cheapest

rate per night

7.9
Good
based on 1154 reviews
1,154 reviews

Overview

Rating
Rooms Make yourself at home in one of the 1990 guestrooms featuring microwaves and flat-screen televisions. Your pillowtop bed comes with premium bedding, and all rooms are furnished with double sofa beds. Cable programming along with DVD players are provided for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Amenities Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 7 outdoor swimming pools, 7 spa tubs, and a water park (surcharge). This hotel also features concierge services, an arcade/game room, and gift shops/newsstands. Business}, Other Amenities Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Orlando? This hotel has facilities measuring 25000 square feet (2323 square meters), including conference space. Free valet parking is available onsite. Property Location When you stay at Westgate Lakes Resort & Spa Universal Studios Area in Orlando, you'll be on the waterfront, within a 10-minute drive of Aquatica and Universal Orlando Resort. This 4-star hotel is 3.7 mi (6 km) from Universal’s Islands of Adventure and 4 mi (6.5 km) from Orange County Convention Center. Dining Enjoy American cuisine at Drafts Sports Bar & Grill, a family restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Relax with a refreshing drink at one of the 2 poolside bars. Mandatory Charges You'll be asked to pay the following charges at the property: Deposit: USD 200 per stay Resort fee: USD 24.73 per accommodation, per night The resort fee includes:Additional inclusions Business center/computer access Fitness center access In-room coffee In-room safe Internet access Phone calls Pool access Sporting facilities or equipment We have included all charges provided to us by the property. Optional Charges Pet fee: USD 150 per accommodation, per stay Service animals are exempt from fees Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. Check-In Checkin starts at 4:00 PM Checkin end at midnight The minimum age of Checkin 21 Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Parcel deliveries, handling, and storage are subject to a fee. Photo ID will be required to claim package(s) and must match the name on the package(s). Payment will be due at time of package claim. Any and all packages that are not claimed within 30 days from the date of delivery or placement into storage at the resort will be returned to sender, or may become the property of the resort. The property is not responsible for lost and/or stolen packages. Guests traveling with a service animal must contact the property prior to arrival. This property accepts dogs only. The following breeds are not permitted: Great Dane, Sharpei, Pit Bull, Rottweiler, German Shepherd, Husky, Alaskan Malamute, Doberman Pinscher, Chow Chow and Presa Canario; other dog breeds at discretion of property management. A dog must not exceed 60 pounds (27 kilograms), or in the case of 2 dogs, must not exceed 60 pounds combined; dogs must be maximum 36 inches (91 centimeters) long, and maximum 36 inches tall. Pets left unattended in guestrooms must be kept in a pet carrier or crate. Dogs must be leashed at all times when outside the guestroom. Dogs are not allowed in public areas, including restaurants, spa/salon, pool areas, showrooms, convention spaces, casino, and/or common retail spaces. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. Check-Out Checkout is done at 10:00 AM Pets Pets allowed Pet max weight (per pet) in kg is 27 Pet max weight (per pet) in lb is 60 Only dogs are allowed Maximum number of pets per room 2 Service animals are allowed Service animals are exempt from fees/restrictions Pets cannot be left unattended General instructions No rollaway/extra beds available Essential workers only - NO Property confirms they are implementing enhanced cleaning measures Professional property host/manager
Rating
7.9
Good
Based on 1,154 verified guest reviews

Latest deals for Westgate Lakes Resort & Spa Universal Studios Area

금 14.02
토 15.02
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*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including VAT, excluding local taxes and fees.

Amenities at Westgate Lakes Resort & Spa Universal Studios Area

  • Fitness center
  • Room service
  • Free Wi-Fi
  • Business center
  • Meeting/Banquet facilities
  • Parking
  • Pets allowed on request. Charges may apply.
  • Laundry service
  • Laundry facilities
  • Express check-out

Services and conveniences

  • ATM on-site
  • Business center
  • Express check-out
  • Meeting/Banquet facilities
  • Room service
  • 24hr front desk

Things to do

  • Beauty salon
  • Gift shop
  • Bicycle rental
  • Pool table

Accessibility and suitability

  • Pets allowed on request. Charges may apply.
  • Increased accessibility
  • Elevator

Pool and spa

  • Sauna
  • Pool

Laundry

  • Laundry facilities
  • Laundry service

Family friendly

  • Babysitting or child care
  • Playground

Fitness

  • Fitness center
  • Tennis

Parking and transportation

  • Parking

General

  • Storage available

Health and safety

  • Safe

Basics

  • Free Wi-Fi

Reviews of Westgate Lakes Resort & Spa Universal Studios Area

7.9
Good
1154 verified ratings
Wonderful
514
Very good
142
Good
202
Okay
76
Fair
115
Mediocre
41
Poor
64
Guests say
Overall, guests had multiple complaints, primarily about the poor service they received, including long wait times during check-in, unhelpful staff, and ongoing issues that were not adequately addressed by management. Cleanliness was another major concern, with several guests reporting that the rooms were not well-maintained and felt outdated. However, many guests appreciated the hotel's location, noting that it was convenient for visiting nearby attractions.
AI-Generated from customer reviews
Location8.5 out of 10
Cleanliness2.5 out of 10
Service0.5 out of 10
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10
Wonderful
Joanne, Feb 2022
Large rooms, clean and well stocked.
10
Wonderful
Virginia, Jun 2021
Pros (+) The amenities
Cons (-) Not having to pay for wifi
8.0
Very good
Anonymous, Apr 2021
Pros (+) Hospitality and security were very attentive and helpful. Front desk check-in was very attentive during this process. The room was clean and comfortable. Pet friendly resort. The poolside bars were great for adults. The security that is on-site is absolutely needed since Orange County has a high crime rate. I felt very comfortable and safe being at this resort.
Cons (-) I booked this resort because of the water park. I was disappointed that I paid resort fees and then when I went to the water park with the family I had a fee per person to get into the water park. The website did not list any additional fees for the water park. This needs to be on the website. The four restaurants were a complete disappointment. The Breakfast Buffett did not exist-maybe due to Cov...
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10
Wonderful
Robert, Jun 2019
Pros (+) I am not sure why I have read any negative reviews regarding this place. Our experience was great and you simply can’t beat the excellent accommodations with spacious rooms for this price. While this resort offers timeshares, we were NEVER harassed or annoyed by any staff regarding this at any point. We were treated excellent for our entire stay and all staff did an extraordinary job making our st...
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9.4
Wonderful
Byron Emilio, May 2019
Pros (+) The resort always has a nice and clean enviroment. The location is very convenient for visit the Theme Parks
Cons (-) I would prefer in the moment to arrive, go to my apartment and rest. It is very annoying the insistence of the sales personal to get a breakfast meeting the following days. I am a Resort Owner and never have understood all the years is the same.
5.1
Fair
Anonymous, Mar 2019
Pros (+) Pool areas were nice, rides throughout the resort very helpful.
Cons (-) Waited in line to check in for over 3 hours. They overbooked the rooms and were trying to shuttle families to nearby resorts. We finally got a room at 3 a.m. watched another family with 5 small children get turned away, I believe they went to sleep in their car. If I would have known it was a large time share resort would have never chosen this option. Need a golf cart to get around, very large pl...
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6.0
Okay
Anonymous, Feb 2019
Pros (+) A nice room that was clean and comfortable
Cons (-) Parking at this location is severely lacking. Prepare to hike this your car. Front desk was not accommodating nor friendly even though I called ahead. On check out day housekeeping is ringing the doorbell even with the DND sign deployed over an hour before checkout time
8.0
Very good
Anonymous, Jan 2019
Pros (+) Good proce
Cons (-) layout of room was weird. Spa tub next to bed. It is a villa...shared the front door and foyer with strangers. Elevators in a hidden area, scary at night.
7.4
Good
Anonymous, Jan 2019
Pros (+) Facility was nice, and clean but they had many issues going on. The first night we arrived the room and the whole Building had no hot water. After waiting all night issue was not resolved and there was no hot water in the morning. We requested to be moved to another Bldg which they did.
Cons (-) Agent in the morning informed us management had no knowledge of any issues. Including another Building with no electricity. Management and front desk should know and be informed of all issues so they don’t book rooms which have problems.
4.2
Mediocre
Christina, Jan 2019
Cons (-) Cleanliness

Location

9500 Turkey Lake Road, Orlando, FL 32819

What's nearby

  • Skeletons: Animals Unveiled1.6 km
  • SeaWorld Orlando2.5 km
  • Discovery Cove2.9 km
  • Fun Spot America4.5 km
  • Universal's Islands of Adventure4.7 km
  • Wizarding World of Harry Potter4.9 km
  • Basilica of the National Shrine of Mary, Queen of the Universe5.3 km
  • Orlando Premium Outlets International Drive5.4 km
  • Universal Orlando Resort5.5 km
  • La Nouba8 km
  • Disney's Typhoon Lagoon Water Park8.7 km
  • Epcot9.4 km

Policies

Check-in/Check-out

Check in anytime after 16:00, check out anytime before 10:00

Cancellation/prepayment

Cancellation/prepayment policies vary by room type and provider.

When to book a room at Westgate Lakes Resort & Spa Universal Studios Area

Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price

Top tips for your stay at Westgate Lakes Resort & Spa Universal Studios Area

  • How long should you stay at Westgate Lakes Resort & Spa Universal Studios Area? KAYAK users usually book their rooms here for 5 days.

FAQs when booking at Westgate Lakes Resort & Spa Universal Studios Area

  • What are the best rooms to stay in at the Westgate Lakes Resort and Spa and why?

    If you will be staying at the Westgate Lakes Resort and Spa with your family, reserve one of the Studio Villas, as it is an affordable option that still contains a diverse selection of amenities, including a kitchenette, a balcony or patio, beds for up to four guests, and a large jetted tub. To stay somewhere with more space, opt for the One-Bedroom Deluxe Villa, which spans over 800 sq ft and contains a fully-equipped kitchen, as well as all standard amenities.

  • What is the best way to go from Orlando International Airport to the Westgate Lakes Resort and Spa?

    To travel from Orlando International Airport to the Westgate Lakes Resort and Spa, you can choose between renting a car, grabbing a private ridesharing service, taking a taxi, or using public transportation. Depending on which route you choose to take, the drive will last between 20m to 30m. If you’re planning on simply using a ridesharing application, such as Uber or Lyft, the fare will be between $25 to $40 for a standard UberX, and between $40 to $55 for a larger UberXL that can fit up to five people.

  • Does the Westgate Lakes Resort and Spa offer any kid-friendly activities?

    The Westgate Lakes Resort and Spa offers a variety of kid-friendly daily activities, many of which are free for guests to enjoy. Popular examples include arts and crafts lessons, such as Sharpie art, pillow creation, mandala coloring, create your own slime, and candle creation. There are also various create your own sundae and ice cream parties that kids of all ages can attend, as well as family bingo games and s’mores socials.

  • Does the Westgate Lakes Resort and Spa offer any sports classes?

    If you would like to burn off some calories during your stay at the Westgate Lakes Resort and Spa, there are many different types of sports classes that you can join for free. Aqua Zumba is a popular complimentary option that takes place in the hotel’s main pool, while there is a daily power walk that will lead you throughout the resort’s property and show off some of its impressive scenery. Sunset Key Island Yoga is another free class that welcomes guests of all levels, and there is a standard Zumba class that costs $5 per person and takes place several times per week.

  • Does the Westgate Lakes Resort and Spa offer any additional amenities for guests?

    In addition to an Attraction Tickets Desk where guests can book excursions in the surrounding region, the Westgate Lakes Resort and Spa also has a Disney Planning Center that helps visitors to finalize the details of their visits to one of the Disney parks. The hotel provides free transportation to and from all of the major theme parks in the area, but it must be scheduled ahead of time. If you would like to have a casual day or night in at the hotel, rent one of the several DVDs, books, and boardgames that are offered through the concierge desk. (Prices checked 09/05/19).

  • Where is Westgate Lakes Resort & Spa Universal Studios Area located?

    Westgate Lakes Resort & Spa Universal Studios Area is located at 9500 Turkey Lake Road, 15.3 km from the center of Orlando. Skeletons: Animals Unveiled is the closest landmark to Westgate Lakes Resort & Spa Universal Studios Area.

  • When is check-in time and check-out time at Westgate Lakes Resort & Spa Universal Studios Area?

    Check-in time is 16:00 and check-out time is 10:00 at Westgate Lakes Resort & Spa Universal Studios Area.

  • Does Westgate Lakes Resort & Spa Universal Studios Area offer free Wi-Fi?

    Yes, Westgate Lakes Resort & Spa Universal Studios Area offers free Wi-Fi.

  • How far is Westgate Lakes Resort & Spa Universal Studios Area from the airport?

    Westgate Lakes Resort & Spa Universal Studios Area is 16.4 km from Orlando.

  • Does Westgate Lakes Resort & Spa Universal Studios Area have a pool?

    Yes, Westgate Lakes Resort & Spa Universal Studios Area has a pool onsite.

  • How does KAYAK find such great Westgate Lakes Resort & Spa Universal Studios Area hotel deals?

    KAYAK scours the web for all room deals available at Westgate Lakes Resort & Spa Universal Studios Area in Orlando and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at Westgate Lakes Resort & Spa Universal Studios Area and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for Westgate Lakes Resort & Spa Universal Studios Area.

See more FAQs

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