Hilton Palm Springs

4Mediocre

Mathew, Apr 2023

I chose the hotel because the name Hilton implies a certain level of amenities. At $225 a night (plus $30/ night parking fee) my room felt more like a La Quinta Inn than a Hilton. Upon entering our room, we found missing pieces to our toilet seat, marks on the wall from where furniture had rubbed against it, and a broken dresser drawer. We also learned that the sliding glass patio door automatically locks behind you which we were not warned about, and this caused an unpleasant situation. When our air conditioning went out, we waited an hour and a half for maintenance to come show us that if the sliding door is not locked, the AC won't run. Another thing we weren't warned about. We were offered two free drink coupons for the trouble ($10 value) and ordered two vodka drinks from the bar - each well drink was $16.00. We ended up paying the difference plus tip for drinks we only got because they were free. On waking Tuesday morning, we stood in an empty restaurant for ten minutes without being greeted. I even went "behind the curtain" to search for someone to no avail. We spoke to the desk to ensure they were open, and were told that someone should be there. We agreed, they should, but weren't. There is a nice large pool, and two "whirlpools" though the term is a bit misleading as none of the jets in the larger hot tub worked at all, and only some in the smaller hot tub were functioning. The location is good, but the hotel just doesn't live up to my expectations for the Hilton brand.

4Mediocre

Mathew, Apr 2023

I chose the hotel because the name Hilton implies a certain level of amenities. At $225 a night (plus $30/ night parking fee) my room felt more like a La Quinta Inn than a Hilton. Upon entering our room, we found missing pieces to our toilet seat, marks on the wall from where furniture had rubbed against it, and a broken dresser drawer. We also learned that the sliding glass patio door automatically locks behind you which we were not warned about, and this caused an unpleasant situation. When our air conditioning went out, we waited an hour and a half for maintenance to come show us that if the sliding door is not locked, the AC won't run. Another thing we weren't warned about. We were offered two free drink coupons for the trouble ($10 value) and ordered two vodka drinks from the bar - each well drink was $16.00. We ended up paying the difference plus tip for drinks we only got because they were free. On waking Tuesday morning, we stood in an empty restaurant for ten minutes without being greeted. I even went "behind the curtain" to search for someone to no avail. We spoke to the desk to ensure they were open, and were told that someone should be there. We agreed, they should, but weren't. There is a nice large pool, and two "whirlpools" though the term is a bit misleading as none of the jets in the larger hot tub worked at all, and only some in the smaller hot tub were functioning. The location is good, but the hotel just doesn't live up to my expectations for the Hilton brand.

4Mediocre

Anonymous, Nov 2021

Run down hotel

10Wonderful

Marty, Oct 2021

Great hotel, right in downtown Palm Springs. Very convenient and an easy walk to anything in downtown Palm Springs. Facility is new and modern. These is a swimming pool and hot tub both area are very clean and well maintained. There are two restaurants located on the property. There is also a poolside bar. Staff are extremely friendly, outgoing and efficient. Emma at the front desk was a pleasure to work with. Will definitely stay here again on my next trip to PS.