Residences at The Fives


Cheapest
rate per night

8.0

Excellent
based on 107 reviews
Residences at The Fives - Playa del Carmen, Quintana Roo, Mexico
22.10 Thu
-
23.10 Fri
Compare vs. KAYAK |

Provider Nightly total
snaptravel ₪220
TripAdvisor ₪223
Prestigia ₪245
snaptravel
TripAdvisor
Prestigia

Good to know

Value for money

7.4

Distance to city center

6.3 km

Location rating

7.7

Rooms

22.10 Thu
23.10 Fri

Luxury Rooms

₪433+

Bed type
Provider
Total stay + taxes & fees
Unknown
₪433
Unknown
₪481
Unknown
₪481

Standard Rooms

₪256+

Bed type
Provider
Total stay + taxes & fees
Unknown
₪256
Unknown
₪518
Unknown
₪602
Unknown
₪602
Unknown
₪673
Unknown
₪696
Unknown
₪996

Deluxe Rooms

₪245+

Bed type
Provider
Total stay + taxes & fees
Unknown
₪245
Unknown
₪262
Unknown
₪282
Unknown
₪288
Unknown
₪297
Unknown
₪331
Unknown
₪355
Unknown
₪432
Unknown
₪436
Unknown
₪439
Unknown
₪467
Unknown
₪486
Unknown
₪512
Unknown
₪563
Unknown
₪614
Unknown
₪614
Unknown
₪897

Resort Rooms

₪355+

Bed type
Provider
Total stay + taxes & fees
Unknown
₪355
Unknown
₪409
Unknown
₪559

Reviews

Pros

Cons

Traveler rating

39
13
12
3
0

Time of year

Traveler type

Show reviews that mention

+
desk staff in 33 reviews
new room in 30 reviews
excellent food in 26 reviews
nice beach in 25 reviews
friendly staff in 24 reviews
playa del in 19 reviews
hot tub in 12 reviews
excellent location in 10 reviews
penthouse suite in 6 reviews
shack on the beach in 3 reviews
wrongs in 3 reviews
  • Excellent
    Apr 2019
    10.0

    reservation process. They could not locate the reservation for a couple of days.

  • Good
    Jan 2018
    7.1

    Azulitos amazing. Front desk staff terrible.

    We liked the food. The breakfast tacos outside were good. The buffet dinner was reasonable, only $20 each. And my in laws said it was fantastic. The sushi was good but overpriced - ie $12 for a plain California roll (not crab) for example. Bar tenders, azulitos staff friendly.

    Front desk staff most unfriendly experienced in the world so far. Came at 3pm to the hotel off a ferry from cozumel and we were all feeling nauseated and tired. Told at front desk to come back at 3 (did I say it was 3?). So we went to get lunch at the resort which was a fiasco because we did not have a room number yet so they could not charge the room and they would not let our group leave until that was figured out. So I went back to the desk and it still took at least another thirty min. My kids were bored and making a scene (exhausted, needing to lie down). The staff from the manager on down were all lacking compassion. I think we got our room finally at 4:30. Oh and our luggage never came up. Then we had booked the non all inclusive plan (cost difference $199 per night per room vs $677 per night per room). They did not offer to let us upgrade on arrival for a cost. This created issues in that many restaurants did not know what to do and this created delays after all meals. They are not close to any restaurants so you are stuck there unless you take a taxi. I could not get a glass of wine with dinner (I wasn’t allowed to buy one - smh). The resort is huge and they gave our group of four adults one map even though we booked two rooms. Breakfast Kids club requires reservations for each session. It was hard for us to plan ahead. Wish they allowed drop off. Kids even treated like second class citizens (every child at the resort except mine got a cool flotation device-they really know how to do the have nots at this resort). Overall we loved and appreciated azulitos and that WAS included. The on-site travel agents over charged us for our excursion. Check out was ok. We did express check out but even with that there was confusion at the front desk. Oye. They need to fix this. They should not offer something less than all inclusive without putting a list of menus with prices in the rooms so that we can figure out where we can eat. They need to make the check out process at meals quicker. Be generous and friendly to get things off to a good start. I felt terrible about our stay for the first 24 hours and we were only there 36. What a waste of $1500 we spent there.

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About

Overview

The Fives Beach Hotel & Residences features 475 guest rooms and suites as well as a selection of Penthouses with private rooftop decks. This hotel includes a full-service spa onsite, as well as personalized butler concierge services. There are multiple pools available at this beachfront resort, which also offers beach access for guests. There are five bars and eleven restaurants to choose from at the Fives, as well as a kids’ club and teen club for entertaining the whole family.

Just 35 minutes from Cancun International Airport, The Fives Beach Hotel & Residences is situated in the heart of the Riviera Maya, close to all of the best attractions in downtown Playa del Carmen. There are plenty of shops, restaurants, and entertainment venues that showcase local culture and cuisine, as well as world-class golf courses just minutes from the hotel. Tulum is just 40 minutes away, and there are plenty of outdoor activities and attractions around the area, as well.

Guest rooms offer views of the hotel grounds, pools, and the surrounding ocean beauty. Flat-screen TVs, iPod docks, and free WiFi ensure that guests have all the creature comforts they need with a tropical-inspired design that puts relaxation at the top of the list. Rooms also include coffee makers, rain showers, marble bathrooms, and many suites include private balconies or terraces. Views and optional balconies can be chosen at the time of booking. The Honeymoon Suite is ideal for newlyweds, anniversary celebrations, and other romantic getaways.

More

Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Air Conditioning

8.0 Excellent

based on 107 reviews

8.5

Cleanliness

8.3

Comfort

7.9

Staff

7.4

Value for money

Check in

15:00

Check out

12:00

Cancellation/prepayment

Policies vary by room type and provider.

Amenities

Fitness center
Free Wi-Fi
Increased accessibility
ATM on-site
Babysitting or child care
Business center
Car rental
Internet
Concierge service
Cribs available
Currency exchange on-site
Gift shop
Laundry facilities
Laundry service
Meeting/Banquet facilities
Room service
Smoke alarms
Fishing
Game room
Golf
Hot tub
Outdoor pool
Snorkeling
Restaurant
Bar/Lounge
Beauty salon
Hairdryer
Tennis
Cable or satellite TV
Air-conditioned
24hr front desk
Sauna
Wake-up service
Airport shuttle (surcharge)
Free parking
Playground
Private beach
Designated smoking area
Storage available
Non-smoking rooms available
Terrace/Patio
Linens
Towels
Grill
Elevator
Hiking
Massage
Adapter
Alarm clock
Allergy-free room
Balcony
Body soap
Bottle of water
Breakfast in the room
Bridal suite
Children's television networks
Conditioner
Dining area
Dining table
DVD player
Family rooms
Fan
Fire extinguisher
Flat-screen TV
Free toiletries
Garden view
Interconnected room(s) available
iPhone dock
Key card access
Kids meals
Kid-friendly buffet
Kitchenware
Laptop safe
Lockers
Mosquito net
Non-feather pillow
Outdoor dining area
Outdoor furniture
Pants press
Pool towels
Pool view
Private bathroom
Private parking
Radio
Safety deposit box
Sea view
Seating area
Shampoo
Shower
Slippers
Snack bar
Socket near the bed
Sofa
Sofa bed
Solarium
Soundproof rooms
Soundproofing
Stovetop
Telephone
Tile/marble floor
Toaster
Toilet
Toilet paper
Trash cans
TV
Valet parking
VIP room facilities
Wardrobe or closet
Mobile hotspot device
Wi-Fi available in all areas
Daily housekeeping
Fax/photocopying
Entertainment staff
Grocery deliveries
Ironing service
Mini-market on site
Packed lunches
Shoeshine
Shops (on site)
Special diet menus (on request)
Tour desk
Board games/puzzles
Books, DVDs, music for children
Canoeing
Diving
Evening entertainment
Horse riding
Indoor play area
Kids' club
Kids' outdoor play equipment
Table tennis
Water sport facilities (on site)
Bathrobe
Garden
Kitchenette
Shuttle service (additional charge)
Spa and wellness center
Beach towels
First-aid kit
Contactless check-in/check-out
Physical distancing in dining areas
Physical distancing rules
Property is cleaned by professional cleaning companies
Process in place to check health of guests
CCTV in common areas
CCTV outside property
Cooking classes
Hand sanitizer in guest accommodation and key areas
Use of cleaning chemicals that are effective against coronavirus
24-hour security
Guest accommodation is disinfected between stays
Guest accommodation sealed after cleaning
All plates, cutlery, glasses and other tableware have been sanitized
Food can be delivered to guest accommodation
Guests can opt-out of accommodation cleaning service
Staff follow all safety protocols as directed by local authorities
Safe

FAQs when booking at Residences at The Fives

Where is Residences at The Fives located?

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Does Residences at The Fives offer free Wi-Fi?

Does Residences at The Fives offer free parking?

Does Residences at The Fives offer free airport shuttle service?

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Photos

All Photos (19)
Bedroom (6)
Pool (2)
Balcony (1)
SPA (1)

Location

Most Popular Landmarks

  • El Camaleón Mayakoba Golf Club 2.8 km
  • Mamita's Beach Club 5 km
  • Parque Natural Tres Ríos 5.1 km
  • Muelle Navega 5.3 km
  • Parque 28 de julio 5.9 km
  • Playa principal de Playa del Carmen 6 km

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