Value for money
Distance to city center
Distance to airport
|"staff are amazing and accommodating!"||(in 30 reviews)|
|"The food was excellent!"||(in 16 reviews)|
|"The service from the staff was outstanding"||(in 5 reviews)|
|"The biggest disadvantage was the quality of FOOD."||(in 9 reviews)|
|"service was disaster - everything takes forever"||(in 3 reviews)|
|staff were very friendly||in 72 reviews|
|food was great||in 64 reviews|
|customer service||in 18 reviews|
|amazing view||in 12 reviews|
|stand up paddle||in 10 reviews|
|beach and pool||in 8 reviews|
|pushy||in 6 reviews|
|aggressive sales||in 3 reviews|
|punta cana||in 3 reviews|
|sales tactics||in 3 reviews|
|beautiful hotel||in 2 reviews|
|great restaurants||in 2 reviews|
|seaweed||in 2 reviews|
|beautiful and setting||in 1 review|
Loved the small intimate size of the resort. The staff is top notch and bent over backwards to please. Has an European feel and the food was good. Fusion restaurant experience was over the top.
Wifi in lobby was spotty, not much to do at night. I felt pressured to tip. No real beach but lots of pools. We paid for ocean view and only saw a tiny peek of one. I would return and recommend it to everyone.
Everything outside the room. the food, the atmosphere, the entertainment and staff was absolutely excellent!
Lack of quality control in the room. no coffee maker, lack of water pressure in bath tub, multiple failures with housekeeping (not leaving towels, not coming at all, taking my robes and not returning them), and room service was spotty with incorrect orders.
Love the staff! Specially Santo the chef!! Excellent food. Scarlett the best housekeeper . She is excellent . All the waiter & bar attended Magnificient .
electrical didn't work in our room in many outlets
Worth the trip?
Most of the staff was great, particularly bar staff including Martin at the Love Bar. The room was nice and accurately reflected "ocean view." The pools were quite pleasant including the main pool with swim up bar.
Food was very mediocre. More entertainment is needed as well if to compete with resorts in the other islands and even US resorts. They should have more air conditioning in their bars, lobby, typically sweat in these area from lack of it. Even in the restaurants the temperature could have been cooler.
I would go back in a Heartbeat
The place is very secluded and is not currently near other resorts so it was very private and relaxing. The staff there is amazing! Everyone is so nice and eager to assist you in any way. I do recommend that you take plenty of Tip Money (apparently cash is preferred because that is the only sure way you'll know they got the tip. No guarantee by just adding charging it to the Room). You will definitely appreciate the amazing service. It was also Seaweed, and every day they cleared the shore of seaweed and would haul it away so that guests could enjoy the beach. This was a 5-Star relaxing Stay... Loved It!
I didn't like that Wi-Fi was not included with, but at least there is an option.
Great stay at Sanctuary!
Great location, perfect to get away and not be bothered by crowds. The property is just big enough and everything is easily accessible. Everything is well run and organized. The food we found to be excellent. Find Carlos at the Castle bar for the best drinks on the property.
The only issue we had was our A/C slowly dying throughout the course of the week. Someone came to "fix" it, but it wasn't really fixed. This made the last night there some what uncomfortable, but we were on our way out, so didn't really make a big deal of it.
Give your review a headline
Pro: Very quiet, relaxing. Good food.
Con: Beach had heavy seaweed
Great resort, wonderful staff.
Beautiful setting, great facility, cheerful and friendly staff who go above an beyond to make you feel welcomed and attend to your every need. They also were very sweet to our 4 y/o daughter. Food was decent and multiple restaurant options offer variety. The public beach just next to the resort is also beautiful and worth the short walk/golf cart ride (the hotel staff will give you a lift).
Despite requests from the resort to not "reserve" chairs at the beach and pool, particularly selfish guests would put towels down on the well shaded chairs by the pool and beach before heading to breakfast. Often they would finally show up hours later. Many guests didn't bother to remove their wet towels when they left their chairs so it was difficult to tell which chairs were taken and open.
The place is great, staff are nice.
What i did not like about this hotel and the only reason why i wouldn't recommend it to other tourists is that everybody there seems to be on a permanent quest to squeeze out every little penny out of you. They charge a ridiculous amount of tax on everything (accomodation, meals) of 26%. Other hotels charge nothing or maximum 16%. They make you pay for the water in the room. Breakfast is included but it is not what a 5 star resort breakfast should be like, it's maybe a 4star hotel breakfast and i'm being overindulgent. Whatever you do, the staff look at you with $ signs in their eyes, it's what they've been trained to do. It is a 5 star resort but it lacks the touch. If they could, they'd even charge tourists for flushing the toilet.
The 174-room Sanctuary Cap Cana is an all-inclusive luxury resort that resembles a Spanish castle on a stunning cliffside location. This is the Dominican Republic's most exclusive adults-only all-inclusive resort and recently underwent a $35 million modernization.
Located on a private retreat inside Punta Cana, Cap Cana offer 30,000 acres of breathtaking beaches and is considered one of the most desirable vacation destination in the world. It’s the ideal getaway for any type of traveler with a variety of activities indoors, outdoors, and on the water. This destination is also home to Punta Espada Golf Club, which is one of the best golf courses in the Caribbean, and home to one of the most spectacular marinas in the world.
The rooms are divided into three sections, the main Colonial section, the Fortress, and the Caribbean Villas. Decor varies depending on the section, but most rooms have rustic-chic elements. Each section offers its own paradise. Suites with swim-out access to a pool are available in the Castle section, and the Terrace Tower Suites have outdoor hot tubs. Honeymoon Suites feature private plunge pools and Castle Island Suites sit on their own private islands accessible by bridge. The Monarch Villa offers a large porch area facing the beach. All rooms have impressive bathrooms with both showers and tubs, 24-hour room service, walk-in closets with silky bathrobes, and slippers, minibars that are refreshed daily, and Wi-Fi (for a fee).
Sanctuary Cap Cana guests can revel in unexpected luxuries with an array of authentic dining venues and world-class spas. The multiple all-inclusive restaurant options include unique settings and delicious cuisine. Stunning oceanfront settings, a vibrant culture, live entertainment, and ultimate relaxation can be found for adult travelers at Sanctuary Cap Cana.
based on 156 reviews
Value for money
Policies vary by room type and provider.
Throughout the Sanctuary Cap Cana by Playa Hotels & Resorts - Adults Only, guests will find ping pong tables, horseshoe games, and dartboards. The hotel’s private beach is also equipped with volleyball courts that can be used by all visitors during the day. If you would like to really burn off some calories, sign up for an exercise class, such as a dance lesson, water aerobics, meditation, or yoga. Additionally, there are guided bike tours of the local region that allow you to learn about the area while also working your leg muscles.
The Sanctuary Cap Cana by Playa Hotels & Resorts - Adults Only has a lively piano bar that offers nightly entertainment and music. There are also a variety of themed nights and disco parties that take place in the hotel’s nightclub, as well as karaoke competitions that all guests are encouraged to participate in. During the summer, weekly beach parties are offered, which include drinks, food, and bonfires.
If you would like to be pampered during your stay at the Sanctuary Cap Cana by Playa Hotels & Resorts - Adults Only, there are a variety of luxurious spa treatments that you can choose from. The Begin Balance massage costs between 5,200 and 7,500 DOP (approximately 103 and 150 USD), and allows for guests to relieve tension in their back, neck, and shoulders. The Sea Salts body polish service costs around 4,000 DOP (approximately 80 USD) and will allow for your entire body to be exfoliated and smoothed.
Due to its beautiful natural scenery and multiple venues, the Sanctuary Cap Cana by Playa Hotels & Resorts - Adults Only has become a popular location for weddings. The Intimate Elegance package is designed for small weddings that have up to 12 guests, and it includes amenities such as the marriage ceremony, a bridal bouquet, a sparkling wine toast, decorations, and a wedding cake. The Gorgeous, Lavish, and Opulent package is meant for up to 22 people total, and provides guests with a 1h cocktail party, a 3-course meal during the reception, and complimentary wine for the newlyweds.
If you will be flying into Punta Cana International Airport, the best way to then travel to the Sanctuary Cap Cana by Playa Hotels & Resorts - Adults Only is by taking a taxi or renting a car. As the two locations are close to one another, the drive will only take between 15 to 20m. For guests that will be taking a taxi, the fare between the airport and the hotel will be around 1,500 DOP (approximately 30 USD). (Prices checked 16/05/19).
Sanctuary Cap Cana by Playa Hotels & Resorts - Adults Only is located at Bvld Zona Hotelera, Playa Juanillo, Cap Cana, República Dominicana, 24.1 km from the center of Punta Cana. Indigenous Eyes Ecological Park is the closest landmark to Sanctuary Cap Cana by Playa Hotels & Resorts - Adults Only.
Check-in time is 15:00 and check-out time is 12:00 at Sanctuary Cap Cana by Playa Hotels & Resorts - Adults Only.
No, Sanctuary Cap Cana by Playa Hotels & Resorts - Adults Only does not offer free Wi-Fi.
Yes, Sanctuary Cap Cana by Playa Hotels & Resorts - Adults Only offers free parking.
No, Sanctuary Cap Cana by Playa Hotels & Resorts - Adults Only does not offer free airport shuttle service.
Sanctuary Cap Cana by Playa Hotels & Resorts - Adults Only is 11.2 km from Punta Cana. Sanctuary Cap Cana by Playa Hotels & Resorts - Adults Only is 54 km from La Romana.
No, pets are not allowed at Sanctuary Cap Cana by Playa Hotels & Resorts - Adults Only.
Yes, Sanctuary Cap Cana by Playa Hotels & Resorts - Adults Only has a pool onsite.