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Hôtel Palace Royal
4 stars

Hôtel Palace Royal

775 Honoré-Mercier Avenue, Québec City, QC G1R 6A5, Canada
+1 418 694 2000

rate per night


based on 2,377 reviews

Hôtel Palace Royal
Thu 23.05
Fri 24.05
Room type
Nightly total
Classic room
Double room
Queen room

About Hôtel Palace Royal

  • Hotel Room
    You’ll have a private room with all the hotel’s amenities
  • Freebies
    This stay includes Wi-Fi for free

Situated in the heart of the historic district of Quebec City, the Hotel Palace Royal is a 4-star hotel that is well-suited to business and leisure travelers alike. The hotel is just minutes from Parliament Hill and the Quebec City Convention Centre, making its central location ideal for sightseeing or staying close to downtown on a business trip. The hotel is close to horse-drawn carriage tours of the city, the Theatre du Capitole, Quebec City museums, and more. Public transit is nearby, as well, making it easy to see the rest of the city.

This luxury hotel provides a number of amenities for guests, including an indoor garden and swimming pool area, indoor parking, nine different reception halls and event spaces, and a renowned steak house on site. The Hotel Palace Royal provides complimentary WiFi to all guests, as well as a hot tub, sauna, concierge and butler services, room service, a bar, a fitness center, and spa and massage therapy services. Guests can rent cribs and playpens for babies and toddlers, and the entire hotel is a smoke-free property.

There are 234 guest rooms and suites to choose from, which offer upgraded amenities, modern luxurious decor, and memory foam mattresses. All guest rooms offer hardwood flooring and various views of Quebec City. There are upgraded suites and family rooms available at this hotel, which offer additional living and sleeping space along with extra amenities. The hotel also provides a number of planning and event services with its various meeting and event space rentals.

Photos of Hôtel Palace Royal

Latest deals for Hôtel Palace Royal

Thu 23.05
Fri 24.05
Luxury room
1 king bed
1 king bed
1 king bed
Classic room
2 double beds
2 double beds
2 double beds
King room
1 king bed
1 king bed
1 king bed
Queen room
bed type unknown
bed type unknown
bed type unknown
Standard room
bed type unknown
bed type unknown
Double room
2 double beds
bed type unknown
bed type unknown

*Total includes estimated local taxes & fees payable on check out.

Prices are based on 1 night including VAT, excluding local taxes and fees.

Amenities at Hôtel Palace Royal

  • Indoor pool
  • Fitness center
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Coffee machine
  • Business center
  • Wi-Fi available in all areas
  • Flat-screen TV

Services and conveniences

  • Conference rooms
  • ATM on-site
  • Business center
  • Wake-up service
  • Concierge service
  • Safety deposit box
  • Currency exchange on-site
  • Meeting/Banquet facilities
  • Room service
  • Express check-out
  • Private check-in/check-out
  • 24hr front desk


  • Family rooms
  • Seating area
  • Garden view
  • Hardwood or parquet floors
  • Soundproof rooms
  • Soundproofing
  • Telephone
  • City view
  • Pool view
  • Storage available


  • Free Wi-Fi
  • Wi-Fi available in all areas
  • Internet
  • Linens
  • Towels
  • Free toiletries
  • Smoke alarms
  • Heating
  • Air-conditioned
  • Trash cans


  • Shower
  • Bathtub
  • Bidet
  • Hairdryer
  • Toilet
  • Toilet paper
  • Bathrobe
  • Private bathroom


  • Packed lunches
  • Special diet menus (on request)
  • Snack bar
  • Restaurant
  • Bar/Lounge
  • Food can be delivered to guest accommodation
  • Vending machine (drinks)
  • Dining table


  • Microwave
  • Refrigerator
  • Coffee machine
  • Dining area
  • Kitchenette

Accessibility and suitability

  • Increased accessibility
  • Elevator
  • Hypoallergenic
  • No smoking
  • Toilet with grab rails

Pool and spa

  • Massage
  • Hot tub
  • Indoor pool
  • Sauna


  • Laundry facilities
  • Ironing service
  • Laundry service
  • Iron and ironing board

Media and entertainment

  • Flat-screen TV
  • Shared lounge/TV area
  • Cable or satellite TV


  • Fax/photocopying
  • Laptop safe
  • Desk


  • Sofa bed
  • Wardrobe or closet

Family friendly

  • Babysitting or child care
  • Kids meals

Parking and transportation

  • Parking


  • Balcony

Things to do

  • Gift shop

Health and safety

  • Safe


  • Fitness center

Reviews of Hôtel Palace Royal

All reviews are collected from real users with a verified booking made with KAYAK or one of our trusted external partners.

GoodBased on 2,377 verified guest reviews

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6.0 Okay
Location was great, facilities were wonderful, however, we waiting in a very cramped space for over an hour to check in. There were only 3 clerks checking people in and apparently 1 was training. Check in was extremely slow, no apology was give , and when asked the manager shrugged his shoulders. There were no accommodations made for those unable to stand , nor even water offered to guest. When we finally reached the check in desk, we got the trainee who could not find our reservation. When we tried to locate it on our phone we were denied wifi because we had not checked in! Finally another clerk found it on the trainee’s computer, so obviously he needed further training. It took over 20 mins to finally get our room keys ! We reserved for dinner in the restaurant for 7. The meal was very good, however, once again, the service was awful. We were shown a table near the door when clearly there were nicer ones near the window. We were told Kevin was our server and no one came for 20 mins. Finally another waiter took our drink order. He also came back for our dinner order much later. Kevin did come to our table, but only after he spilled a topping on my husband’s pants and shoes. No apology was offered. Kevin was busy serving one table of 8, while we sat over an hour waiting for dinner. The hotel was great, but they need to work on their customer service.
10.0 Wonderful
Pros:The hotel is in an excellent location. Easy to walk to everything. The staff was friendly and had many suggestions on places to eat and visit. The room was well appointed and quite large.
Cons:We got to the hotel at 4:30 ( check-in is at 4:00 ) ..there was a long line that didn't move very fast. There was one group that did hold up one agent for a considerable time but it still was a lengthy wait to check in.
10.0 Wonderful
Pros:The pool, spa, view of the view, view looking down from our balcony to the pool, hot tub
Cons:Beautiful comfortable decor, very enjoyable comfortable stay in the heart of an equally Beautiful City
9.7 Wonderful
Pros:It's close to everything in Quebec, I recommended it.
9.4 Wonderful
Pros:Great location... was quiet, we were on the 10th floor with a balcony over looking the pool area. Staff was nice and friendly. Room was a family suite and my brother came with us. Was close to old Quebec and we were able to get around with not a ton of walking
Cons:garage was very tight to get around...
8.5 Very good
Pros:The rooms were nice. The pool area was also nice. Location was perfect.
Cons:The floors in the room could use some repair. Otherwise it was nice.
9.7 Wonderful
Pros:We enjoyed five nights in a family suite at Hotel Palace Royal. We had our adult nephew with us, and this struck the right balance of family togetherness and privacy -- even having two TVs was a plus. The hotel's location was convenient to everything, yet our room was quiet and the beds were very comfortable. The room layouts are well thought-out, including the spacious two-part bathroom. The decor and furnishings are elegant. Everything met and exceeded our expectations. In a city of great restaurants, we actually had one of our best meals of the trip at Le Beffroi, the steakhouse in the hotel! The rain kept us in that night, but we did not regret it. It was a special occasion meal, and we rate the selections, service, atmosphere, and quality all very high -- in fact, along with being a very good experience, it was a very good value! Room service for breakfast (a time-saver) was also good quality, and surprisingly no more expensive than a comparable breakfast in a restaurant in town.
Cons:The pool is ideal for small children or adults who just want to get in and out, but it isn't suited for swimming laps. Rooms with balconies overlooking the pool might have some chlorine smell and noise.
10.0 Wonderful
Pros:Staff was very friendly, bilingual and helpful. We had a larger than typical room as it was handicapped accessible. The kids enjoyed the pull out sofa bed in the separate sitting area (separated by glass doors from the bedroom area) and the jetted tub. The location is very convenient to the Old City and The Citadel. Both areas are just a short 10-15 minute walk. There is also a bus station behind the hotel if you are in need of public transportation. There was a mini-fridge available for use which was spacious enough to hold the iPads and other gaming devices the kids use. There are plenty of mirrors in the bathroom as well as a magnifying mirror.
Cons:The parking garage has very narrow travel lanes with many tight turns. We had a minivan and ended up scraping into a wall due to the tight turn to enter the garage. The parking spots themselves are also very tight with a minivan. If you have anything larger than a small sedan, you may find the underground parking area a challenge to navigate. The maximum height is just slightly over 6 feet so that could also prove challenging to larger vehicles. The lighting in the bathroom is a bit dim. We appreciated that there was a safe available in the room but found it's placement high in the closet inconvenient for an average height woman (I had to stand on a chair). I can't imagine how a wheelchair bound person would ever be able to reach that high without assistance. Our room was on the same level as the pool and had a window facing the walkway. Unfortunately, we needed to keep the curtains closed for privacy as it was a busy area so this made our room dark for most of our stay.


775 Honoré-Mercier Avenue, Québec City, QC G1R 6A5

What's nearby

  • Artillery Park325 m
  • Parliament Building393 m
  • Observatoire de la Capitale0.5 km
  • Price Tower0.6 km
  • Citadelle of Quebec0.8 km
  • Dufferin Terrace0.9 km
  • Old Quebec Funicular0.9 km
  • Quartier Petit Champlain0.9 km
  • Martello Tower1 km
  • Place Royale1 km
  • Museum of Civilization1.1 km
  • Quebec - Levis Ferry Terminal1.1 km



Check in anytime after 17:00, check out anytime before 11:00


Cancellation/prepayment policies vary by room type and provider.

When to book a room at Hôtel Palace Royal

Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price

Top tips for your stay at Hôtel Palace Royal

  • How long should you stay at Hôtel Palace Royal? KAYAK users usually book their rooms here for 2 days.

FAQs when booking at Hôtel Palace Royal

  • Where is Hôtel Palace Royal located?

    Hôtel Palace Royal is located at 775 Honoré-Mercier Avenue in Vieux Québec, 0.1 km from the center of Québec City. Artillery Park is the closest landmark to Hôtel Palace Royal.

  • When is check-in time and check-out time at Hôtel Palace Royal?

    Check-in time is 17:00 and check-out time is 11:00 at Hôtel Palace Royal.

  • Does Hôtel Palace Royal offer free Wi-Fi?

    Yes, Hôtel Palace Royal offers free Wi-Fi.

  • How far is Hôtel Palace Royal from the airport?

    Hôtel Palace Royal is 13.2 km from Québec City.

  • Does Hôtel Palace Royal have a pool?

    Yes, Hôtel Palace Royal has a pool onsite.

  • How does KAYAK find such great Hôtel Palace Royal hotel deals?

    KAYAK scours the web for all room deals available at Hôtel Palace Royal in Québec City and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at Hôtel Palace Royal and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for Hôtel Palace Royal.

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Good to know

Value for money


Distance to city center

0.1 km

Nearest Airport

Québec City

Distance to airport

13.4 km