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|"Bed was super comfy!"||(in 15 reviews)|
|"Loved the staff, loved the location!"||(in 11 reviews)|
|"Rooms are very comfortable & beautiful decorated."||(in 13 reviews)|
|"Very poor customer service."||(in 4 reviews)|
|"Noisy, room very small and spartan"||(in 14 reviews)|
|"Reno is a dirty place these days."||(in 4 reviews)|
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Extremely friendly staff, the best customer service, pet friendly, cleanliness
Rare find in Reno
* Very nice inside * Extremely clean
* Smallest king room that I have ever stayed in (even among boutique hotels) * Hot tub was not working, despite being brand new - I came to Reno for Tough Mudder and that was one of my main reasons for staying there was to come back and soak in a nice new hot tub
Stayed out late on New Year's Eve. Woke up the next morning and there were no pillowcases on the pillows that we were sleeping on in the bed. Also the inside of the shower was not cleaned the glass was not wipe down. Ran the thermostat on 80° and it never got hotter than 70° in the room it was cold. And very low water pressure in the shower, impossible for two people to take a shower at the same time.
Unfriendly staff with bad attitude
I booked a room at this hotel for one night december 26th 2015 I showed up late at 5:00 pm due to bad traffic The staff told me the room was not ready with very rude attitude. I asked when would it be ready . The female staff returned with " i dont know " in a very rude way I was not happy with her reply. What did it mean by i dont know. I should be ready for us to check in at 3:00 pm. However, the thing i got frustrated was the attitude from the unfriendly female staff :). I got to my room eventually. There was no towels . What the heck? It took another hour for us to get towels. :). I asled for the rollaway bed twice. It never came. I would never return to this hotel again. Stay away from it. Or else it may ruin your vacation/holiday spirit
I liked that parking was "free"(although they charge you a hotel fee so i guess it isn't really) and the rooms had a refridgerator already in them. There was a convenience store close by. The hotel was quiet and not as busy as the casinos down town.
It wasn't downtown. I thought the walk would be a little shorter but due to the construction sometimes it took a little longer. Also, there was no casino for gambling.
Business and leisure travelers find everything they need when they stay at Renaissance Reno Downtown Hotel. Boasting a prime location just over three miles from the Reno-Tahoe International Airport, our upscale hotel provides easy access to top attractions such as the Reno-Sparks Convention Center and the Reno Events Center. After exploring downtown Reno, savor a delicious Mediterranean meal at our hotel restaurant. Wind down with a night of fun at our full-service bar or the bocce courts, complemented by skee-ball, darts, shuffleboard, air hockey, pool tables and arcade games. Our 24-hour fitness center and seasonal outdoor pool make it easy for you to stay on top of your workout routine while in Nevada. Guests hosting meetings and events love our contemporary venues. Our stylish hotel rooms and suites feature chic décor, luxury bedding, plug-in media panels, flat-screen TVs and high-speed Wi-Fi. Expect a rewarding stay at Renaissance Reno Downtown Hotel.
based on 218 reviews
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Most Popular Landmarks
- Pioneer Center for the Performing Arts 153 m
- National Automobile Museum 154 m
- Washoe County Library 267 m
- Reno Riverwalk District 334 m
- Reno Amtrak Station 384 m
- National Bowling Stadium 0.5 km