I booked a reservation through Kayak for $93.50, but Hertz would not honor the price. They HAD the reservation, they simply wouldn't honor the price. The price they gave me was $166.13 and the person at the rental desk basically said "Take it or leave it". I had no choice but to take it since I had to be somewhere quickly
They were closed I never got the car and still haven't got my money back and when they finally did open the following Monday they didn't even have the car I paid for already.
Unable to cancel via "Kayak". will not use that service again.
The shorter line than other rental companies made for faster pick up
Was given an EV. Gave myself a crash course
I reserved a car from Hertz through your site on August 10, for a pickup at RNO on Sept. 22. I prepaid a portion of the charge ($171.20), leaving a balance ($54.62) due at pickup. Instead, was charged $110.64 at the Hertz desk, and told my only recourse was to call their Customer Relations/Billing phone number to resolve the issue. That proved useless, as they would not honor the stated price on my contract. I believe that $56.02has been stolen from me, and I will never rent from Hertz again. Further, if Kayak is unable to get the overcharge reversed by Hertz, I will never use your service again, and I have been a loyal customer for over 20 years. The price quoted should be the price charged. Period.