Book Avis car rentals in Reno

Pros: We rented a convertible for my son's graduation since it was a drive through due to covid. And we're going to cruise around town and just enjoy the day. I rented the convertible weeks before. We get there the day of graduation and the gal proceeds to tell us there are NONE avaliable. I was so upset for him since this end of the school year was such a bummer. It was just a huge let down.

Pros: Rental agent helped me to rent at another company, she was incredibly helpful and accommodating

Cons: Would not rent to me because I only had debit cards, no credit card

Pros: Drop off was fine.

Cons: Car rented was not what was reserved (reserved midsize 4wd SUV, they put us in a larger 2wd SUV saying that was all they had). Check in process was slow. Car was clumsy but clean and functional.

Cons: Picking up the vehicle took about 40 minutes which seems a bit too long.

Seemed understaffed at pickup, and under-equipped at return

Pros: Employees were friendly and courteous.

Cons: At the time of pickup, cars were not ready for many customers (at Reno/Tahoe Airport). So, customers were waiting in the parking structure and there was no one at the Avis booth there. Eventually, our car appeared, but it was a chaotic experience, because there was apparently a shortage of staff and no organized line for customers waiting for cars. Also, I did not get a receipt when I returned the car. The agent/employee told me a receipt would be emailed to me, but I have not yet received an email with a receipt.

Cons: Rental car was filthy inside and out.

Car helps us travel to National Parks

Pros: The car was comfortable and fit our needs.

Cons: It was a hassle to pick up the car outside the Reno airport. Had to spend money on a cab to get the car.