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One location in Reno Airport
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10.0 Wonderful
Apr 2021
Pros:
Drop off and pick up were easy. Great, clean, new car.Cons:
I found the rental a bit expensive.10.0 Wonderful
Mar 2021
Pros:
Car very close to terminal. Fast and easy pick up. No upselling of insurance productsCons:
Cant think of anything10.0 Wonderful
Feb 2021
Pros:
great customer service. great vehicle, return was fast, efficient. especially at 530 am2.0 Poor
Dec 2020
Pros:
No10.0 Wonderful
Dec 2020
Pros:
Staff super fast and efficient!Cons:
The high beams on that car only work sporadically, I forgot to mention. Please get them checked!10.0 Wonderful
Dec 2020
Pros:
Great value for a very nice full-size luxury SUV. Far better than the competition. XM satellite radio activated, unlike some of your competitors that are having problems with XM. Noissues with the car over a 2 week period.Cons:
Could have been cleaned better before we picked it up. Some trash from prior renters in the car still.One location in Reno Airport
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2.0 Poor
May 2021
Pros:
I can’t rate a company for which I never received a car fromCons:
Everything. Starting with being present to provide the car in which I reserved instead of sending me on a wild goose chase to another company to have it fulfilled.2.0 Poor
Mar 2021
Pros:
They didn’t have an employee at the counter. 50 people didn’t get their cars. Sent to Avis and Budget for cars, or to other vendors. They are involved in a bait and switch.Cons:
Avoid them completely.9.2 Wonderful
Oct 2019
Pros:
Yes very much so!Cons:
Place has seen better days...10.0 Wonderful
Sep 2019
Pros:
Pickup and dropoff were very easyCons:
Communication about the location of pickup desk10.0 Wonderful
Aug 2019
Pros:
Friendly staff, knowledgeableCons:
N/a8.8 Very good
Aug 2019
Cons:
my rental car was NOT clean. skum on exterior of windows; inside not thoroughly vacuumed. hey RAC agencies ....those scenters you leave in cars don't overcome a lousy cleaning jobOne location in Reno Airport
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4.0 Mediocre
Jun 2022
10.0 Wonderful
Dec 2021
8.0 Very good
Nov 2021
4.0 Mediocre
May 2021
Pros:
Staff was friendly. Short wait time.Cons:
Felt like I was a victim of a "bait and switch" scheme. Signed up for a "manger's special" and when I went to pick up the car i was told the only available "car: was a full size pickup truck - when I balked, miraculously, there was a mid-sized car made available to me for an up charge of over $100. Not an honest way to operate.8.0 Very good
May 2021
Pros:
friendly staff, clean large carCons:
one way rentals are super expensive. At least 3 to 4 times the weekly rental rates. Seems quite excessive10.0 Wonderful
Mar 2021
Pros:
Staff was greatCons:
The car drove a bit slow on the highwayOne location in Reno Airport
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10.0 Wonderful
May 2021
Pros:
Good car. Easy return.Cons:
At pickup, the Hertz computer system was down. They were doing everything by hand. Good people, but it took a very long time to get a car.10.0 Wonderful
May 2021
Pros:
Staff super friendly got me in and out quickCons:
The vehicle was an older high mileage vehicle with a few bumps and bruises on it , but did the job.8.0 Very good
May 2021
Pros:
Easy check in/out process. Employee was very friendly and helpful.Cons:
The A/C did not work. The only reason it was bearable was because we went up the mountain and had the windows down with the cool breeze. But it was very hot /sweaty with the windows up and in Reno without the colder air outside.10.0 Wonderful
Apr 2021
Pros:
Our rep at the counter was helpful, cheery, and a great experience was had from the start. Loved the proximity to the airport. Pick up and drop off we’re a breeze!Cons:
Nothing.10.0 Wonderful
Mar 2021
Pros:
Easy processCons:
Nothing6.0 Okay
Jan 2021
Cons:
I wasn’t explicitly told I would be paying twice as much since I was a driver under 25. Because of the time of my reservation and when I was made aware of this, I had no other option except to accept the additional charges.One location in Reno Airport
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4.0 Mediocre
Dec 2020
Pros:
Better mileage than expectedCons:
Pick up: disaster. Despite having RESERVED a mini-van class car, there was none available when I arrived. What's the point of a reservation? Instead they "upgraded" me to a CRV, which has half the storage space. Extremely unhappy because I planned to move across the country in the larger car, not a tiny CRV.6.0 Okay
Dec 2020
Pros:
Everything with the exception of below.Cons:
Only two counters open and had to wait 45 minutes just to get to a counter.2.0 Poor
Sep 2020
Cons:
I tried canceling this booking less than 24 hours after paying, due to the California wildfires. I was told I could cancel since it hadn’t been 24 hours yet, but weeks have gone by and not one worker is willing to help issue a refund...7.2 Good
Sep 2020
Pros:
The staff was friendly and the car was fineCons:
Allow a customer to cancel a reservation that is no longer needed2.0 Poor
Jul 2020
Cons:
I booked and paid for this car. Had to change my trip due to COVID and could not change or modify do I lisf th Ed money I put down when I cancelled. In what way was this okay. Will NEVER NEVER NEVER book with Thrifty again. Money mongrels.10.0 Wonderful
Jul 2020
Pros:
friendly staff, easy pick upOne location in Reno Airport
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6.0 Okay
Mar 2021
Cons:
Arrival was awful. Huge line and only one desk person. Then we went to get car and that took 25 minutes. Car arrived filthy as car was was not working. Pretty lousy service for a long time Budget person.9.6 Wonderful
Oct 2020
Pros:
Fast and smoothCons:
There was a ding in the windshield when I picked it up. I had to fill out paperwork on that chip when I returned the car.10.0 Wonderful
Aug 2020
Pros:
Clean car, very comfortable.Cons:
Pick up line was a bit long.8.0 Very good
Feb 2020
Cons:
It was good7.2 Good
Dec 2020
Cons:
Staff recommended a switch to AWD. Price went from about $ 250 to $950.4.8 Mediocre
Aug 2019
Cons:
Waited over an hour to pick up because only 2 employees were working to help customers from Budget and Avis. One of the employees was also helping the ‘fast track’ line. Poor management.One location in Reno Airport
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10.0 Wonderful
May 2019
Pros:
The pick up and return was quick and simple and the staff was friendly and helpful. Upon return I pointed out a spot on the rear seat where a prior occupant had dropped chocolate on the seat and they gave me a credit for having to drive a dirty vehicle!Cons:
Absolutely nothing!9.2 Wonderful
Mar 2019
Pros:
The staff was super on-point. The car was new and clean.Cons:
The dropoff process was pretty straightforward, but having never rented a car before, the after-hours dropoff was a little baffling until I called them.9.6 Wonderful
Feb 2019
Pros:
Drop off was super easy and very friendly, even at 5am! I needed an AWD vehicle and received a Suburban, which was much larger than the Standard SUV that I had reserved. This ended up being very appreciated as it handled the heavy snowfall very well. Loved the heated seats, too!Cons:
Pickup was a little slow. It took over 15 minutes before someone helped me.10.0 Wonderful
Dec 2019
Pros:
Easy Drop offCons:
Better communication on drop off procedures and signage and point of drop off. Thanks7.6 Good
Nov 2018
Pros:
Car was nice, clean and comfortable. Service was great and friendly.Cons:
We did not inspect car thoroughly before leaving and damage was found on return.10.0 Wonderful
Oct 2018
Pros:
Quick pick up and quick drop off. Friendly, polite employees.Cons:
NothingOne location in Reno Airport
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10.0 Wonderful
Feb 2021
Pros:
Friendly, helpful, convenient staff and location. One of the easiest car rental experiences ever! The Reno Crew is phenomenal:)Cons:
Nothing. It was exceptional10.0 Wonderful
May 2023
One location in Reno Airport
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2.0 Poor
Jun 2020
Pros:
We rented a convertible for my son's graduation since it was a drive through due to covid. And we're going to cruise around town and just enjoy the day. I rented the convertible weeks before. We get there the day of graduation and the gal proceeds to tell us there are NONE avaliable. I was so upset for him since this end of the school year was such a bummer. It was just a huge let down.2.0 Poor
Feb 2020
Pros:
Rental agent helped me to rent at another company, she was incredibly helpful and accommodatingCons:
Would not rent to me because I only had debit cards, no credit card5.2 Fair
Feb 2020
Pros:
Drop off was fine.Cons:
Car rented was not what was reserved (reserved midsize 4wd SUV, they put us in a larger 2wd SUV saying that was all they had). Check in process was slow. Car was clumsy but clean and functional.10.0 Wonderful
Jul 2019
Pros:
The process was super easy6.0 Okay
Jul 2019
Cons:
Picking up the vehicle took about 40 minutes which seems a bit too long.4.0 Mediocre
Aug 2018
Pros:
Employees were friendly and courteous.Cons:
At the time of pickup, cars were not ready for many customers (at Reno/Tahoe Airport). So, customers were waiting in the parking structure and there was no one at the Avis booth there. Eventually, our car appeared, but it was a chaotic experience, because there was apparently a shortage of staff and no organized line for customers waiting for cars. Also, I did not get a receipt when I returned the car. The agent/employee told me a receipt would be emailed to me, but I have not yet received an email with a receipt.One location in Reno Airport
One location in Reno Airport
One location in Reno Airport
One location in Reno Airport
Locations in Reno Airport
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One location in Reno Airport
Locations in Reno Airport
2001 E Plumb Ln, Reno, , USA Nevada
+1 914 368 0091
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Most popular agency | Alamo |
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Most popular car type | Mini |
Average price | ₪215/day |
Good deal | ₪156/day |