Hotels near Reno Airport

Hotels near Reno Airport

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Reno (RNO) - Reno, NV, United States
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Best hotels near Reno Airport

Cleanliness
9.2
Comfort
9.1
Facilities
10.0
Location
8.6
Overall
10.0
Overall 8.7 Excellent
Based on 242 reviews
Cleanliness
9.2
Comfort
9.1
Facilities
10.0
Location
8.6
Overall
10.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.1
Comfort
9.2
Location
8.5
Services
9.0
Staff
8.9
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.3
Comfort
9.2
Location
8.7
Services
8.9
Staff
9.2
Cleanliness
9.0
Comfort
9.1
Location
8.8
Services
9.0
Staff
9.1
Cleanliness
8.8
Comfort
8.7
Location
8.6
Services
8.5
Staff
8.7
Cleanliness
9.2
Comfort
8.7
Location
8.8
Services
8.9
Staff
9.2

Good 6.0
Pros: Cleanliness.
Cons: Free breakfast wasn't free, no housekeeping for refilling amenities, towels, etc. Staff was rude.
Poor 1.0
Pros: Nothing
Cons: I booked a room with two queens.. they gave us a room with a king sized bed and the agent was just no help at all. She should be fired. Checked in at 4on a Friday. Check the schedule and suspend her.
Excellent 9.0
Pros: Rooms clean, staff friendly
Cons: Na
Excellent 10.0
Pros: The staff was friendly. The room was clean.
Excellent 8.0
Pros: The staff is nice. Parking easy. Close to my meeting. View of river from our ground floor room. Walk way outside our window requires a key. We felt safe.
Cons: I was very sad to see a homeless man and his dog walking on the other side of the river. The dog was trying as hard as he could to keep up with the man. The dog looked like he had something wrong with his legs or feet. I would imagine he was also hungry. The man filled a small tub with water and the dog drank. Then they both lied down for a nap.
Excellent 10.0
Pros: Friendly staff. Excellent amenities.
Excellent 10.0
Pros: We will go back again.
Courtyard Reno Downtown/Riverfront - Reno
Rated #1
8.7
Excellent 8.7
Based on 242 reviews
Details
Reviews

Cleanliness
8.9
Comfort
8.8
Facilities
8.0
Location
8.9
Overall
8.0
Overall 8.5 Excellent
Based on 1,092 reviews
Cleanliness
8.9
Comfort
8.8
Facilities
8.0
Location
8.9
Overall
8.0
Cleanliness
8.0
Comfort
8.6
Facilities
6.6
Location
6.6
Overall
6.6
Cleanliness
8.0
Comfort
8.8
Facilities
7.2
Location
8.6
Overall
7.8
Cleanliness
8.8
Comfort
8.8
Location
8.9
Services
8.6
Staff
8.8
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
9.5
Overall
9.0
Cleanliness
9.0
Comfort
8.7
Facilities
8.1
Location
8.6
Overall
8.3
Cleanliness
9.0
Comfort
8.8
Location
9.0
Services
8.8
Staff
8.9
Cleanliness
8.9
Comfort
8.9
Facilities
7.5
Location
9.1
Overall
7.7
Cleanliness
8.9
Comfort
8.8
Facilities
8.1
Location
8.8
Overall
8.0
Cleanliness
9.0
Comfort
8.7
Location
8.6
Services
8.6
Staff
8.8

Good 7.0
Pros: Great views Nice size room Lobby and hallways were cleaned Staff was super Nice!
Cons: The lounge chair was torn and the inside material was trying to come out, we didn't sit on the chair Used soup was left in the shower and the sink area
Okay 4.0
Cons: The bed was lumpy, the shower was made for short people, The Area was disappointing, And the value was two pricey
Okay 5.0
Pros: ac doesn’t work well bed wasn’t comfortable
Excellent 9.0
Pros: The location. I wanted to be close to the Reno sign and it was on the corner.
Cons: The gift shop was only for the rock wall.
Excellent 10.0
Pros: Nice location
Good 7.7
Pros: Bed was super comfy
Cons: Location, scratchy parking and commute to get to hotel from parking lot.
Excellent 9.1
Cons: We were told the sauna and steam was available to us, but when we found it were told we couldn’t be there and it was closed. I also did not know it was a pet friendly hotel thinking that the rooms would smell but they did not. In saying that I’m hoping they keep a section of the hotel without pets
Excellent 8.0
Pros: Loved the finishes on the walls... but the decor doesn’t hit the cool factor :/ The read initially comes across as trending woodsy industrial... but the silk trees in the big wood pots- they need to go. I suggest, put in real pine trees in huge containers. And use real flowers... the fresh scents of woods and flowers is essential to this kind of hotel. The staff was very friendly very helpful. Dining staff were also very nice. LOVE the filtered water stand on the room floors- awesome idea! Good work!
Cons: The dining menu was great... but need some cushion chairs- There is a room divider made up of wood logs- cool look but when I sat nearby for breakfast... the smell of moldy dampness pervaded the air... fix that- and fix the rickety rocking tables. Get an auto door opener at your Entry way—- or a handicap door opener. Get better seating in lobby. Those leather chairs...dysfunctional too low hung- - maybe some leather contemporary high back chairs for those taller folk that need to sit in the lobby for a meeting. Get rid of fake flowers- fake trees- use real flowers real greens and , and real trees. And fresh flowers on each floor lobby. Fresh, pure, real.
Okay 5.7
Pros: The rooms are very nicely decorated and functional. It's a fantastic concept and has a wonderful feeling (except the odd red lights in the hallways) and could be so perfect with some management. The evening ladies (Matina and ?) running the concierge lounge were fantastic, friendly, area knowledgeable and very accommodating. Too bad they don't run the whole place, it would be a much nicer experience. Being able to have your kids and dogs with you was very nice. The location is great. The restaurant looked nice but we decided not to try based on the experience we had with staff and poor management in the hotel. Seemed like a good idea to avoid.
Cons: Never once saw a manager in 4 days. Poorly poorly managed. No one seemed to know what was going on or who was in charge. Housekeeping was awful..awful. Asked for extra blankets and were told by one they didn't have any. The never replaced our towels and never refilled our coffee pods or glass ware. Dirty sheets and towels piled down hallways for hours. Disgusting. We had to walk over mounds of dirty sheets and towels to get to our room. We even saw some sheets and towels with vomit and blood on them. Can't imagine the health department would approve. Just get a cart and leave at both hallway ends to put soiled linens in instead of having guests have to see this. It wasn't just a few minutes or even an hour, it was hours. Steve Wynn would flip a lid seeing this. Totally understaffed for New Years Eve holiday. 3 slow elevators that also serve for housekeeping and everything else so mornings are insane and takes 15-20 minutes to get down. Rude front desk staff, had no clue what was going on at all and seemed put off to even be asked a question. For some reason they cram all of the food items, toaster, etc. in a small corner section of the concierge lounge so everyone has to crowd in to that corner and wait for their toast, etc. It would be so much better to move the computer and printer into that corner space and spread the food items out on the long bar area at the end of the room or anywhere else in the nice big large rooms. Anyone with basic food and hospitality knowledge would quickly see this as an easy crowd control flow fix. The literature all says the lounge is open all day but whenever you try to access not during the breakfast or evening times, it was locked. The entrance to the hotel could use some updating, upgrading. Automatic doors would be nice as opposed to 2 sets of heavy doors that collapse on you as you come through with luggage and poor bellman. The showers had luke warm water and no water pressure. That was a major bummer.
Excellent 10.0
Pros: Very clean property, friendly staff, great location and nicely decorated.
Cons: Slow elevators
Good 6.5
Pros: Location and absence of casino.
Cons: Air conditioning poor. None in hallways. Minimally acceptable in room. Would not stay here again in summer months.
Good 7.1
Pros: Hipster vibe, very friendly staff, downtown location, clean, good beds and sheets, nice big room. They are trying hard, with some good ideas. And some room for improvement. Stay here...give them the benefit of the doubt...enjoy the quirkiness.
Cons: 1. The restaurant and bar and room service closes at 9pm...10 pm... on the weekends. Seriously??? 2. There was not a guide to the hotel included in the room. A rock climbing gym that is the entire 2nd floor and one whole face of the building...kinda cool...but explain it to me. How's it work? Other services? 3. The menu under the glass top of the night table...really? Pretty cheesy. Put the menu in the hotel guide, see above. 4. Glass tops on the night tables? Really? 5. The bathroom was tiny and not well remodelled - tiny tub, shower head at about 5'3"...I'm 6'4", I could barely wash my armpits...
Excellent 8.0
Pros: Clean non smoking and no casino with reasonable rate
Cons: No swimming pool
Excellent 8.5
Pros: Loved almost everything about the hotel except it was a little pricey for the amenities it provides. Price is relative to surrounding hotels, but it seems to offer less overall unless you pay even more extra to access "Club Level" amenities.
Cons: Tried to eat dinner at Roundabout Grill, which is the restaurant located at the hotel, but order was taken incorrectly after being asked about it twice, so the wrong food was brought out then it took an extra 20+ minutes to get the correct food. The staff was very kind and accommodating in trying to correct the mistake, but due to time constraints with other activities, I was forced to ask for a refund and never had a chance to eat the food which was wasted along with the hour I spent waiting. This won't keep me from trying to eat there on another trip, but it was a pretty frustrating experience especially as a guest of the hotel.
Okay 4.2
Pros: Renovated but it's still an old building. Has everything you would expect a hotel room to have. Good view. Staff was great.
Cons: Everything felt cheap. The room has only one winow ando the bath tub felt like it was flexing underneath me. Walls are very thin. And you can hear everything out side. Only parking was valet unless you wanted to walk.
Excellent 8.0
Pros: Place was clean looked modern.
Cons: The only Thing was the location it was in the heart of Reno but had a few pan handlers approach me. However I think that's just how Reno is now in general
Excellent 8.0
Pros: The room and bed were comfy
Cons: I like everything pritty much
Good 7.1
Pros: Comfort The bed was fantastic--one of the best I've slept in at a hotel. The rooms are kept very clean and the housekeeping staff are great. Location -Upside The location is very convenient and makes access to surrounding events and venues a short walk. Family Friendly Non-smoking and non-gaming make this a unique hotel perfect for families. The climbing walls (indoor and outdoor) looked like a lot of fun and I would have tried them had I not been so busy.
Cons: Cramped and slow The elevators are slow and malfunctioned several times during my stay. The entry felt as though I was sneaking in the back door of a night club. There was no convenience store and all of the public areas felt cramped. Location - Downside The convenient location can be a bad thing as my last night found me trying to sleep with a rock concert going on in the street literally under my window. Admittedly, though, I did try to go to bed early and the music was over by 10:30. Internet Deficiency The W-Fi was horrible. It was spotty and required accepting of the terms every time it reconnected. The Wi-Fi that's free with your stay was slower than my cell phone and the broadband we paid for in hosting a conference wasn't much faster. *What's worse, that broadband was down for two of the three days of our conference.* That was a whole lot of money down the tubes.
Good 6.0
Pros: Coffer maker in the room was nice...personal Keurig
Cons: Breakfast was bad and one morning there was no hot food.
Excellent 8.0
Pros: Location, good service and cleanliness. Non smoking a plus. Good size room.
Cons: The finish line to a marathon was right outside the hotel and someone was using a loud speaker at 7AM IN THE MORNING to announce runners crossing and getting the crowd riled up. Then police on a motorcycle proceeded to use their sirens as the runners were getting getting close and finishing. Went on foe more than an hour. That was awful. Had I known I would have stayed somewhere else. Did not get the sleep and rest I was looking for Sunday morning because of the marathon. It was awful.
Excellent 10.0
Pros: The entire place was incredibly clean! Thank goodness for a Non-Casino based Hotel in Reno! Finally a place we can stay without all the noise and awful smoke! Nothing worse for a non smoker than waking up sick in the morning from all the smoke you had to wade through; or worse the smoke that seeps into your room. We will definitely be back, see you soon!
Cons: Parts of the surrounding blocks are a bit shady looking. BUT it appears to be improving.
Excellent 9.4
Pros: Smoke free, non-casino
Cons: Slow elevator; no service elevator
Good 7.4
Pros: Location
Cons: Small corridors in entrance area, no casino
Good 6.2
Pros: The restaurant was phenomenal, along with the room and rock gym. I really loved the place.
Cons: The front desk clerk never asked how my stay was, which implies he didn't care. I went out of my way to tell him about a clogged drain issue in my room and he didn't empathize at all or attempt to reconcile the situation. I just left, and plan to write the Whitney peak management so that they can improve on guest relations.
Mediocre 3.4
Pros: The bed was nice.
Cons: Valet took 1 hour to get my car. Hotel is hard to find, there is no major street you can use to get there. Staff seemed too young, immature, and didnt really care about guest's concerns. Restaurant is not good but ok if your starving. They make it seem like your staying at the most luxurious place on earth but its nothing fancy. And who cares about rock climbing? Get a pool or something!
Good 6.5
Pros: The room & view were both beautiful. The smoke-free atmosphere is hard to come by in Reno. They are dog friendly and the rock wall is amazing.
Cons: When I got there I had to carry my luggage and a sleeling child by myself. not a single employee asked if I needed help. Thank goodness there were mond guests at the hotel who helped me on to the elevator. I went to eat at the restaurant that was attached to the hotel, Heritage, & I kept being told they were understaffed. The food was good, but the customer service wasn't. I ordered a cheeseburger for my son and a cobb salad without onions for myself. When our food arrived there was no cheese on the burger and there were onions on my salad. It took me a good 10 mins to flag down my server to get our food fixed. On the day we were leaving, we waited to try and get on an elevator for over 45 minutes because they only have 2 elecators for the entire hotel. We ended up using some crazy staircase they led us in the wrong direction. Long story short the hotel is beautiful. The customer service is horrible.
Whitney Peak Hotel - Reno
Rated #2
8.5
Excellent 8.5
Based on 1,092 reviews
Details
Reviews

Cleanliness
9.0
Comfort
9.0
Facilities
8.3
Location
8.8
Overall
8.8
Overall 8.6 Excellent
Based on 680 reviews
Cleanliness
9.0
Comfort
9.0
Facilities
8.3
Location
8.8
Overall
8.8
Cleanliness
10.0
Comfort
8.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
9.0
Overall
7.5
Cleanliness
8.9
Comfort
8.8
Location
8.7
Services
8.4
Staff
8.9
Cleanliness
10.0
Comfort
8.0
Facilities
8.0
Location
9.0
Overall
9.0
Cleanliness
9.1
Comfort
9.2
Location
8.9
Services
8.8
Staff
9.3
Cleanliness
8.9
Comfort
8.8
Facilities
9.0
Location
9.0
Overall
9.0
Cleanliness
8.9
Comfort
8.9
Facilities
6.0
Location
8.7
Overall
10.0
Cleanliness
8.7
Comfort
9.0
Location
8.3
Services
8.5
Staff
8.9

Good 7.0
Pros: Great decor comfortable clean room
Cons: Noisy noisy noisy. Could hear street noise and people taking all night.
Good 6.0
Pros: Affordable rate
Good 7.0
Pros: It is a clean and well run hotel in a gross city that of filled with sleazy casino hotels. The staff are amazing and it is a little out of the way from the aggressive drunk people that roam the streets of Reno at night. One of the only two smoke free hotels in the city.
Cons: It is really dated and could do with some updates.
Poor 1.0
Cons: Too noisy from outside due to poor sound proof windows, so that we could not sleep
Poor 1.0
Pros: The room had a nice dining table.
Cons: A lot of things did not work
Poor 1.0
Pros: The room had a fridge and microwave.
Cons: The WiFi was unreliable and almost non-existent. We complained several times but were given excuses blaming it on their ISP. That's not good enough especially when the problem goes on for weeks. Guests are paying because you advertise high speed internet and you are not delivering. Making excuses while the problem goes on for weeks doesn't cut it. I spoke with management and they gave the same excuse. Then I asked to change rooms to see if it would be better but UNBELIEVABLY they said their system was down to change rooms (yet they were checking in other guests so that was a line). To top it off the manager never got back to us when the system was up so complaints go in one ear and out the other. Plus their elevators were continually down, nothing works here except their credit card machine to take your money.
Poor 1.0
Pros: The room has a nice fridge and microwave.
Cons: Continual problem with the Internet, You would think that paying these prices for an accommodation that they would have halfway decent wifi but it continually goes out and apparently management doesn't care.
Excellent 8.5
Pros: This was the best location for families with access to the river park.
Cons: Ventilation in the room could be better.
Excellent 9.1
Pros: Great place The rooms were clean and Large size I would definitely come back ..
Cons: The lobby seemed very dated Everyone was friendly and knowledgeable ...
Excellent 8.2
Pros: We liked the old-fashioned charm.
Plaza Resort Club - Reno
Rated #3
8.6
Excellent 8.6
Based on 680 reviews
Details
Reviews

Cleanliness
8.9
Comfort
8.9
Facilities
9.3
Location
9.0
Overall
9.0
Overall 8.6 Excellent
Based on 297 reviews
Cleanliness
8.9
Comfort
8.9
Facilities
9.3
Location
9.0
Overall
9.0
Cleanliness
8.8
Comfort
9.0
Location
8.9
Services
8.7
Staff
8.9
Cleanliness
9.4
Comfort
9.4
Facilities
9.1
Location
9.4
Overall
9.0
Cleanliness
9.3
Comfort
9.3
Facilities
9.3
Location
9.3
Overall
9.3
Cleanliness
9.2
Comfort
8.8
Location
9.1
Services
8.8
Staff
9.2
Cleanliness
8.6
Comfort
9.3
Facilities
10.0
Location
9.3
Overall
10.0
Cleanliness
8.9
Comfort
8.9
Facilities
10.0
Location
8.8
Overall
8.0
Cleanliness
8.8
Comfort
8.8
Location
8.9
Services
8.5
Staff
8.5

Okay 4.0
Pros: The location was excellent, the staff and breakfast adequate.
Cons: The room they put us in had a horrible buzzing vibration that was worse when we laid in the bed.
Good 7.0
Pros: The room was comfortable . There was a refrigerator. The TV monitor was huge.
Cons: We are both allergic to feather pillows and only got two others to replace the six. There is nothing on TV in Reno, not your fault. I had to ask for a receipt.
Excellent 10.0
Pros: I like the fact that the hotel is located within a short distance of travel from the airport. Additionally, I like the professional attitude of the hotel staff, and the value of the hotel.
Cons: In opinion, I would like to suggest that with time, the Hotel management think of starting a restaurant within the facility in order to meet the immediate needs of their customers who want to avoid wasting time looking for a good restaurant to meet their lunch and dinner needs. I did not like the hassle of looking for a good restaurant to find a good meal away from the hotel. In my opinion, this is something to To think About......"
Excellent 9.0
Pros: Friendly Clean and comfortable Reliable shuttle service
Excellent 10.0
Pros: The friendly staff
Cons: Nothing
Good 6.0
Pros: Room and Accommodations
Cons: Had to call a cab to the airport. The shuttle doesn't run at 4am for an early flight. Very disappointing.
Excellent 8.5
Pros: The hotel is very convenient to the Reno Airport. The rooms are clean and comfortable.
Cons: The walls are extremely thin. Unfortunately my neighbor had a winter cold, and was up coughing all night which meant I was up listening all night. The walls are so thin that I could hear when they pushed the off switch on the night stand. Also, the heating is not central, and the window system was very loud when it would kick on every couple hours. Overall, not a good night sleep. I was in room 223. Perhaps other rooms or floors have better insulation.
Excellent 9.1
Pros: Maids did not make noise or attempt to enter the room until later in the morning. Location is fantastic. Place was clean and in good shape.
Cons: Once in a while the planes would make some noise early in the AM.
Hyatt Place Reno-Tahoe Airport - Reno
Rated #4
8.6
Excellent 8.6
Based on 297 reviews
Details
Reviews

Cleanliness
9.0
Comfort
8.9
Facilities
6.0
Location
8.8
Overall
6.8
Overall 8.6 Excellent
Based on 200 reviews
Cleanliness
9.0
Comfort
8.9
Facilities
6.0
Location
8.8
Overall
6.8
Cleanliness
7.3
Comfort
6.0
Facilities
6.0
Location
6.6
Overall
6.0
Cleanliness
7.0
Comfort
7.0
Facilities
8.0
Location
7.0
Overall
7.0
Cleanliness
9.2
Comfort
8.8
Location
8.9
Services
8.8
Staff
9.2
Cleanliness
5.6
Comfort
6.3
Facilities
5.3
Location
6.6
Overall
6.3
Cleanliness
7.6
Comfort
7.0
Facilities
6.3
Location
6.6
Overall
7.0
Cleanliness
9.4
Comfort
9.4
Location
9.0
Services
9.1
Staff
9.1
Cleanliness
9.0
Comfort
9.4
Location
9.4
Services
9.0
Staff
9.6
Cleanliness
9.2
Comfort
8.8
Facilities
5.5
Location
8.5
Overall
8.0
Cleanliness
9.4
Comfort
9.6
Location
8.5
Services
8.3
Staff
9.4

Excellent 8.0
Pros: 2 breakfast options, lounge area and pool
Cons: nothing
Excellent 8.0
Pros: Great location by the riverfront area, clean rooms and friendly staff. Great coffee shop as well.
Cons: Bathroom design was poor...limited space, etc.
Excellent 10.0
Pros: Fast service, nice staff
Cons: No complaints
Excellent 10.0
Pros: Great location and exceptionally clean. Great coffee shop in the lobby. We had two pets (small dogs) with us and this hotel has absolutely spotless carpets with very short fiber so no worries about odorous hotel carpet providing an invitation for “marking” accidents to your pet. The hotel itself is nicely detailed inside and out. We had a king room with shower only. Very spacious with more than adequate storage space for luggage. The outdoor pet areas are well maintained and resourced. The Valet staff was fantastic. Really the nicest visit I’ve had and I travel with my pets a lot.
Cons: This is not really a property complaint but Reno needs to do something about the homeless people sleeping around on the river walk sidewalks and camping overnight down by the river and in the city park. I was afraid to walk my dogs anywhere because of the panhandling. Luckily the hotel had adequate areas to walk my dogs on the hotel grounds.
Good 7.0
Pros: The breakfast was good. Restaurant staff was friendly.
Cons: Self-parking cost. Registration staff did not make me aware that we have to pay for parking within the facility.
Excellent 10.0
Pros: Extremely friendly staff, the best customer service, pet friendly, cleanliness
Good 7.7
Pros: * Very nice inside * Extremely clean
Cons: * Smallest king room that I have ever stayed in (even among boutique hotels) * Hot tub was not working, despite being brand new - I came to Reno for Tough Mudder and that was one of my main reasons for staying there was to come back and soak in a nice new hot tub
Mediocre 3.7
Pros: Stayed out late on New Year's Eve. Woke up the next morning and there were no pillowcases on the pillows that we were sleeping on in the bed. Also the inside of the shower was not cleaned the glass was not wipe down. Ran the thermostat on 80° and it never got hotter than 70° in the room it was cold. And very low water pressure in the shower, impossible for two people to take a shower at the same time.
Okay 4.5
Cons: I booked a room at this hotel for one night december 26th 2015 I showed up late at 5:00 pm due to bad traffic The staff told me the room was not ready with very rude attitude. I asked when would it be ready . The female staff returned with " i dont know " in a very rude way I was not happy with her reply. What did it mean by i dont know. I should be ready for us to check in at 3:00 pm. However, the thing i got frustrated was the attitude from the unfriendly female staff :). I got to my room eventually. There was no towels . What the heck? It took another hour for us to get towels. :). I asled for the rollaway bed twice. It never came. I would never return to this hotel again. Stay away from it. Or else it may ruin your vacation/holiday spirit
Good 6.5
Pros: I liked that parking was "free"(although they charge you a hotel fee so i guess it isn't really) and the rooms had a refridgerator already in them. There was a convenience store close by. The hotel was quiet and not as busy as the casinos down town.
Cons: It wasn't downtown. I thought the walk would be a little shorter but due to the construction sometimes it took a little longer. Also, there was no casino for gambling.
Okay 5.1
Pros: Nice river view room, clean
Cons: No mention the property is distressed financially, spa, pool and restaurants are closed for "renovations". Not a lick of construction activity could be observed. Front desk at check in, shared the casino " closed last year" and will not reopen when the property is rebadged in 2016-17. Other guests were equally mislead and frequently mentioned their opinion of the deception when
Good 6.0
Pros: the rooms were nice, clean. the staff was every friendly overall a nice hotel. if you are looking for just a hotel. Karl the bar tender was great!
Cons: the web site shows a casino and restaurants. the only place to eat there was a Johnny rockets. the a/c hardly worked and was every loud.water pressure was really weak.
Mediocre 3.4
Pros: The hotel room was cleaner than the rest of the property. The hotel is in the process of becoming a No Smoking and No Gaming property. Which for me is a huge plus
Cons: Hotel under renovation as it is converted to Renaissance. Had trouble finding hotel due to lack of signage. Air Conditioner unit is in room with no thermostat control Mattress was extremely uncomfortable Rooms were not well insulated for noise. Noise in the corridor all night long.
Good 7.7
Pros: Friendly staff. Accomodated us with our request for early check in for free.
Cons: There was a hair in the towel. Casino was closed for renovation.
Good 6.0
Cons: Staff put us in a room that wreaked of smoke. Called front office 3 times to get a new room, no response. Angry, I called again to complain, Front Desk hung up on me because "I was raising my voice". Front Desk then called back, like they were doing me a favor, and with lots of attitude, and said they found a new room. A half hour later we had a new room that was smaller, without the two Queen beds we paid for, but didn't smell of smoke. One elevator had a key reader that didn't work, so we couldn't get to our room unless we used the other elevator. Before staying here, I would share a sidewalk with a homeless person and sleep on the ground.
Excellent 8.2
Pros: Bed was big enough. Bathroom was spacious. looks pretty on the outside & lobby. Self parking is huge. Affordable pricing.
Cons: Pillow was too soft. Shower head was old, water pressure was too soft. There was no vent in the bathroom & couldn't lock the door. Not enough outlets to plug near nightstand & speaker dock was only for iPhone 4, needs to be upgraded. Casino was closed.
Good 7.7
Pros: Good value for money
Cons: Noisy rooms
Good 6.2
Pros: I loved the restaurant inside, good food. I liked the swimming pool and how it looked inside. The staff that cleaned the rooms were nice.
Cons: I didn't like the small rooms, for the price. Bathroom was small. The slot machines weren't good. Inside the gambling area, not enough action. The server that was bringing drinks on the gambling floor, was not friendly at all. They need to bring better slot machines and entertainment to get more people in there. Seems more business like and not a kid friendly place. Alot of people working there, didn't seem happy. Could be due to the rumor they're getting bought out next year.
Excellent 8.5
Pros: It was a great price, clean and had everything we needed!
Cons: There was a constant tapping sound every few hours out the window. You have to walk through the smoky casino to get to the restaurants.
Excellent 9.7
Pros: Room was comfortable and quiet
Cons: Breakfast options in the hotel were limited, did not try the restaurant/bar, but it looked nice.
Excellent 9.4
Pros: The staff were very welcoming and accommodating. The rooftop hot tub was lovely. I enjoyed happy hour at Whitewater and AYCE sushi. Nice view of the river from my room.
Cons: Smoke smell from the casino invades the "smoke-free" lobby. Room was fine for one, but a bit small for more than that.
Okay 4.8
Pros: Most of the staff are very friendly and helpful.
Cons: Asked for non pet friendly room which I did not get. My allergies were bothering me the entire time. I almost had to go to ER because of pet allergies.The noise from street and train station were extremely loud. Went to coffee stand to purchase cookies & coffee the price charged were more than posted price. They should change posted price or cover it up on the cookies since they doubled in price. The stool in casino was urine soaked I sat in it, gross, they came and removed it. This casino seems to attract drug users &street people trying to get off of the street for the night. Very dirty and smells unpleasant a lot of the time.
Okay 5.7
Pros: The spa and spa staff were excellent! Room was too small. Bed comforter was not on the bed upon arriving.
Good 6.8
Pros: Access and parking were very good and check-in was friendly. The facility was a little "tired", but clean and comfortable. We enjoyed a great beverage at the bar's happy-hour and ate a very nice meal in the Whitewater restaurant. The staff was excellent.
Cons: The latch on our window was broken and the window couldn't be completely closed; that let in more noise than normal from the nearby trains.
Good 7.1
Pros: The staff was very friendly.
Cons: Between the train and the downtown noise, it was difficult to sleep.
Excellent 8.0
Pros: Everything was super nice was a good experience wanting to return
Renaissance Reno Downtown Hotel & Spa - Reno
Rated #5
8.6
Excellent 8.6
Based on 200 reviews
Details
Reviews
₪1,132

Cleanliness
9.2
Comfort
8.9
Facilities
4.0
Location
8.6
Overall
6.0
Overall 8.6 Excellent
Based on 145 reviews
Cleanliness
9.2
Comfort
8.9
Facilities
4.0
Location
8.6
Overall
6.0
Cleanliness
6.0
Comfort
4.0
Facilities
4.0
Location
8.0
Overall
6.0
Cleanliness
9.4
Comfort
9.1
Location
9.1
Services
9.2
Staff
8.9
Cleanliness
9.2
Comfort
9.1
Location
8.5
Services
8.9
Staff
9.3
Cleanliness
9.3
Comfort
9.8
Location
9.5
Services
9.8
Staff
9.5
Cleanliness
9.0
Comfort
8.2
Location
7.9
Services
8.3
Staff
9.3
Cleanliness
8.8
Comfort
8.3
Location
8.2
Services
8.3
Staff
9.1

Poor 1.0
Pros: I reserved for a king size bed. I was put in a room with two king and the front desk didn’t seem to care or even try to fix the issue. Won’t be coming back.
Cons: I reserved for a king size bed. I was put in a room with two king and the front desk didn’t seem to care or even try to fix the issue. Won’t be coming back. Won’t be referring to a friend.
Excellent 9.0
Pros: Courtyard is always great across the board, but this one was exceptionally friendly and helpful. Facilities were excellent... older building but updated interior.
Cons: Shower was old and seemed dirty but was not (age made it look so) but it functioned well...
Excellent 9.0
Pros: Accessible to stores and where my son’s basketball games.
Cons: none
Excellent 10.0
Pros: Good location, not far from the freeway, plenty if restaurants nearby, and a mini golf/arcade next door. Rooms and hotel were sparkling clean, staff was friendly and helpful, and the beds were comfy. Would definitely stay here again!
Cons: Everything was great
Okay 5.4
Cons: Air conditioning in room was terrible. Very hot. Paid $300 for one night in second room. Not at all worth the money given the room was so hot. Also, was travelling with small children who were looking forward to using the pool. It was shut down for the day. As a titanium member, I expect better than this from Marriott.
Courtyard by Marriott Reno - Reno
Rated #6
8.6
Excellent 8.6
Based on 145 reviews
Details
Reviews

Cleanliness
9.0
Comfort
9.0
Facilities
8.8
Location
8.3
Overall
8.5
Overall 8.5 Excellent
Based on 273 reviews
Cleanliness
9.0
Comfort
9.0
Facilities
8.8
Location
8.3
Overall
8.5
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.2
Comfort
9.1
Location
8.4
Services
8.8
Staff
9.0
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
9.2
Comfort
9.2
Location
8.5
Services
8.8
Staff
9.1
Cleanliness
8.6
Comfort
8.8
Facilities
10.0
Location
7.5
Services
8.6
Cleanliness
8.2
Comfort
8.6
Facilities
8.0
Location
7.8
Overall
8.0
Cleanliness
8.7
Comfort
9.0
Location
7.6
Services
8.3
Staff
8.8

Good 6.0
Pros: Breakfast was great
Cons: Only 4 towels in our room accommodated for 6. No blanket or extra pillows for the pullout couch. Front desk said they do not have any towels. Keys did not work to the pool during operational hours.
Good 6.0
Pros: Proximity to our event.
Cons: It’s being remodeled and we still had to stay in an old room.
Holiday Inn Express & Suites Reno Airport - Reno
Rated #7
8.5
Excellent 8.5
Based on 273 reviews
Details
Reviews

Cleanliness
8.9
Comfort
8.9
Facilities
2.0
Location
8.9
Overall
6.0
Overall 8.5 Excellent
Based on 85 reviews
Cleanliness
8.9
Comfort
8.9
Facilities
2.0
Location
8.9
Overall
6.0
Cleanliness
8.9
Comfort
8.8
Location
8.7
Services
8.6
Staff
8.9
Cleanliness
9.5
Comfort
9.5
Location
9.3
Services
9.2
Staff
9.3
Cleanliness
7.7
Comfort
8.0
Facilities
2.0
Location
9.3
Overall
6.0
Cleanliness
7.5
Comfort
7.5
Location
8.1
Services
7.5
Staff
7.5
Cleanliness
8.6
Comfort
8.6
Location
8.9
Services
8.6
Staff
7.9

Excellent 10.0
Pros: Appreciated the door between the living area and the bedroom.
Excellent 9.0
Pros: Good clean rooms and excellent location.
Cons: Breakfast wasn’t great
Excellent 10.0
Pros: Room is big and everything is in good condition. Thanks
Excellent 8.0
Cons: Breakfast.
Excellent 9.0
Pros: Attentive and caring staff, made for a comfortable stay.
Okay 5.7
Cons: Your Fitness center is horrible, in this day and age, business people need a good place to workout, a place that has some weights, cardio, etc, and one that will fit more than 2 people at a time
Homewood Suites by Hilton Reno - Reno
Rated #8
8.5
Excellent 8.5
Based on 85 reviews
Details
Reviews

Cleanliness
8.8
Comfort
8.8
Facilities
7.7
Food
6.5
Location
8.7
Overall 8.4 Excellent
Based on 4,169 reviews
Cleanliness
8.8
Comfort
8.8
Facilities
7.7
Food
6.5
Location
8.7
Cleanliness
7.1
Comfort
7.1
Facilities
7.4
Location
7.7
Overall
7.0
Cleanliness
7.4
Comfort
7.6
Facilities
7.7
Food
10.0
Location
7.3
Cleanliness
8.6
Comfort
8.6
Location
8.7
Services
8.5
Staff
8.4
Cleanliness
9.4
Comfort
8.5
Facilities
9.0
Location
8.7
Overall
8.7
Cleanliness
7.1
Comfort
7.1
Facilities
7.0
Food
3.0
Location
7.5
Cleanliness
9.0
Comfort
9.0
Location
8.9
Overall
7.0
Services
8.8
Cleanliness
8.7
Comfort
8.7
Facilities
8.2
Location
8.6
Overall
8.1
Cleanliness
8.8
Comfort
8.7
Facilities
7.8
Location
8.6
Overall
7.6
Cleanliness
8.8
Comfort
8.7
Location
8.7
Services
8.6
Staff
8.2

Excellent 9.0
Pros: Bed was great! Everything very nice.
Cons: Parking
Excellent 8.0
Pros: We liked the facilities! They had a lot of activities to choose from if you don’t gamble. There are things for the whole family to do.
Cons: It would be great to add more restaurants pr dining options. :)
Excellent 9.0
Pros: Location is close from the freeway. Facility is clean.
Cons: The parking feels unsafe. The lobby that is being renovated is confusing as to where people should be walking to get to the entrance.
Excellent 9.0
Pros: I enjoyed, the location, the beautiful resort, the gaming, the rooms, most of the staff, the scenery, the POOL WAS EVERYTHING, the selection of food and dining places, the Walmart being across the street, the activities on the property, the little store in the parking lot...I definitely will be back!! 💖🎉🤗
Cons: I got charged for housekeeping gratuities, but in the 4 days I was there I had no housekeeping services. I definitely did not appreciate that. I only had 1 kind of bad experience with a staff member over my players rewards card kept not working, so I had to keep getting in the long line to get another one.
Okay 5.0
Cons: Hundreds of gambling machines were set up right next to the lobby check-in desk. Huge numbers of people smoking and suspected marijuana in the lobby, and with a 30-minute line to check-in, my kids and I were forced to inhale all kinds of terrible smoke.
Good 7.0
Pros: Great restaurants. Fun family activities
Cons: I didnt like that the pool closes so early. We didnt get a chance to swim. I also didnt like that its open to the public. Way too many people.
Good 6.0
Pros: The overall location is excellent, with lots to do within the resort and a lot of really good food options.
Cons: We were given a room that smelled STRONGLY of cigarette smoke and a non-working air conditioner. Staff were able to repair the AC after a few hours, however we were told no other suites were available and we’d have to stay in the smoke-filled room. Two of us had strong allergic reactions to it and we were only offered a refund on the $12/night resort fee for compensation.
Mediocre 3.7
Pros: Not much
Cons: I checked in online. It took longer to get my key than it would have if I just checked in at the counter. There was no help to direct us to our room. You can hear everything through the walls. In room coffee machine didn’t work.
Excellent 8.2
Pros: Everything but the check in staff
Cons: The check in staff could be better aware of there customers. I waited forever to check in because there were talking and laughing which is fine. But i found it rude when they ignored me and then rushed me in. They seemed very annoyed that they have to work. It is work so atleast act like its a job you enjoy
Mediocre 3.4
Pros: Room was comfortable and beautifully appointed, except I couldn't find all the light switches.
Cons: The place stinks of cigarette smoke and is very poorly signposted. I ended up walking way out of my way to find a restaurant that I could actually eat at at 9:30pm. Walking through the stink of smoke to get anywhere is extremely unpleasant. I won't return.
Excellent 9.7
Pros: Great location, restaurants and friendly staff.
Cons: Price
Excellent 8.5
Pros: Beds & rooms were very nice. Location is great. Parking is free.
Cons: Smoking is heavy on the casino floor and this permeates up to all the hallways of the hotel rooms (even on the 20th floor).
Excellent 8.5
Pros: room was huge
Cons: bathroom sink was leaking constantly
Excellent 9.1
Pros: They’re always redoing something. The nature of casinos fight the man and the Indian. I like it. Always have a good rest
Excellent 8.0
Pros: I like that there is a spa but it was difficult to get bookings
Cons: There were too much smoke in the area of the casino and around the hotel lobby some people were vaping so it was difficult for us
Okay 4.0
Cons: GSR charge me more beside of Room Rate. -House keeping Gratuity -Resort Fee, Daily Resort Fee -Tourism Fee So don’t expect the price that you pay online is the exact amount that you only paying, when you get to the hotel they will ask you for another $50 that’s why they want your ID & Credit card. After you check out they will charge you all of this hidden fees.
Good 7.1
Pros: The price is right and the staff is always friendly. The convenience of the facilities is good.
Cons: The Mexican Restaurant is horrible. The Asian restaurant is so-so. The best eating experience was California Pizza Kitchen.
Good 7.1
Pros: Getaroom(dot)com goofed and only reserved us for one night eventhough our conformation email said 2 nights. Hotel staff said they've had problems with kayak and getaroom reservations several times before. As for the room the only negative was the fact the refrigerator just made noise but never got cold.
Cons: We reserved 2 nights but getaroom/kayak only reserved us for 1 night. Refrigerator in room didn't work and our food was ruined. Resort fee increased. As for the rest of the room the beds were comfortable and the tv was huge.
Mediocre 2.0
Pros: None.
Cons: The room were not clean. You could find hair on the floor and shower. There were left over foods in the fridge from previous customer. It is not worth it.
Excellent 9.3
Good 7.4
Pros: Like the overall location, and idea off GSR. There was good opportunity for activities and the room quality itself was good.
Cons: The casino still allows smoking in most public areas, which in 2018 is not really acceptable. Smoke fills the entire casino, and even was obviously present in my room on a non-smoking floor. My allergies and lungs were not happy. This was my third time at GSR, and, over the past 2 years the quality of the food served by their Grand Buffet and Grand Cafe has fallen off a cliff. The intended all-inclusive nature of the resort no long is appealing when you have to have food delivered before the food available on-site is repeatedly bad enough to need to complain to wait-staff.
Excellent 10.0
Pros: Casino, Children’s Arcade, ease of checkin/ checkout Lot of activities for all age group.
Cons: Ability to make dinner reservations was not there.
Excellent 8.0
Pros: The room was nice and comfortable
Cons: Everything was expensive and my girlfriends salmon was under cooked
Good 6.5
Pros: It was my first time there , and I liked that everything is there to have great fun in family
Cons: The room , was not vacuumed, bathroom floor was not sweep and it wasn’t mopped, And front desk ask me if I wanted and upgrade for $20.00 more I said yes and what i found is what I just explained Thank you
Good 6.0
Cons: The smell of cigarette smoke from casino.
Mediocre 2.0
Pros: I liked how there was absolutely nothing I could do about the resort $33 resort fee
Cons: What started out as one of the most affordable options with the listed price quickly changed to it being one of the expensive choices. The resort fee was not listed in the price & should've been. Also, upon check in, I was offered an upgrade that was more expensive to get features that I had already been told were included. If I paid more out of pocket to get the things that I was led to believe that I had already pud for, I would've almost doubled by price. And for what? This isn't Hawaii, it's Reno.
Excellent 10.0
Pros: Staff, rooms and food.
Cons: There was some construction and back parking was a little rough.
Excellent 8.5
Excellent 10.0
Pros: Everything
Cons: Everything was great
Okay 4.0
Pros: Clean rooms, restaurant staff nice, nice arcade and bowling alley.
Cons: Missing safe, missing refrigerator, missing blow dryer in the room. Claimed that Nevada state fire code does not allow rollaway in a room with 2 beds and there is no mention of this when booking. I can't find this mentioned anywhere in any code online, so it seems like a BS reason. The square footage was certainly big enough to accommodate it.
Mediocre 3.4
Cons: Front Desk lady provided Smoking floor but didn't disclose it to us when we checked in. We found out from a guest in the elevator. My daughter and I couldn't sleep the entire night. We inhaled lots of 2nd hand smokes in our lungs. Complaints to Front Desk manager and she said there's no guarantee the guests will get non smoking room, even we have a child in our room. This is ridiculous!
Good 6.5
Pros: Noise rooms can hear people upstairs and either side late @ night 4am Manger wouldn't stop the noise
Mediocre 2.0
Pros: Nothing
Cons: Smoking and dirty rooms Every restaurant had a wait
Okay 4.2
Pros: Had an amazing dinner at the Cantina restaurant. I'd go back to the hotel just to go there for dinner. The food and the service there was fantastic and was the thing that kept my stay from being a total disappointment. I learned that hotel casino resorts aren't for me.
Cons: I was put into one of their renovated rooms and it wasn't very clean. There was dirt on the floor and a couple of toenail clippings under the desk. The renovation was ugly. The bathroom with it's floor to ceiling brown marble and black vanity and very poor lighting was like being in a cave. Not all the lamps in my room worked. Why would a "resort" hotel renovate the rooms and put the same old lumpy bed back in there? The first night I was there the heat in my room didn't work. However, it was fixed rather quickly. If you're traveling with a family and looking for a place to stay where there is a lot of stuff in one location and you feel like letting your kids run around and act like animals while you sit in front of a slot machine getting drunk then I suppose this is the place to be. If you enjoy a hotel where there are drunk people smoking in the hallways at 8 a.m., kids running around and screaming in the public areas and having to wait in line for 45 minutes just to check out then this is the place for you. There are other hotels in the area that are cleaner and less expensive
Good 6.5
Pros: I reserved 2 beds in each of the 2 rooms I booked weeks in advance and booked through the hotel to make sure I got what I requested. I even asked for a higher floor and paid extra for it. They told me they were sold out and that's all they had left although there was a line of people before and after me getting rooms... That didn't make since. This was my 4 time staying there and was really disappointed in the experience
Okay 5.7
Pros: Large casino, lots of places to eat and things to do. Can literally stay there and not leave for anything. Lots of slot machines, tables.
Cons: Wasn't very clean, room smelled like smoke even though non smoking room. There was hair in the shower and bathroom that was not ours. The room was just generally rundown.
Okay 4.0
Cons: When I called the front desk to request checking out at 1pm, she said $20 extra charge plus tax and repeated for a few times emotionless. Most time this hotel's rate per night is about $20.
Mediocre 2.0
Pros: Nothing
Cons: Terrible customer service, oversold hotel, we were left looking for a different hotel at midnight with our 3 kids!
Okay 5.7
Pros: The rooms were good. The bathroom sink did not drain well. We have almost 800.00 of charges that are not ours. Luggage was misplaced by bell desk. Will not stay their again. Staff is too busy to help.
Good 6.2
Pros: Our second room was nice and what we expected. The hotel made it right, but it took 3 calls, two maintenance calls, and a room move.
Cons: During the hottest week of the year, our room stayed at a toasty 75 degrees and we had no sleep for the first two nights. Also, the buffet was overpriced and not very good. Very disappointed!
Mediocre 2.0
Cons: The hotel smelt of smoke Our room smelt of vomit The furnishing were outdated and old There was no fridge in the room
Good 6.0
Pros: The room was clean and large. Decoration was relatively new. The hotel had a lot of entertainment facilities including cinema, arcade playground, restaurants, and casino. Staff was friendly and prompt. Our reservation asked for "grand view" and we got it (other options are "quiet room", "easy access", and something else). It was next to Walmart.
Cons: The beds were too soft for us so we didn't sleep well. There were no microwave and refrigerator in the room (only available in Summit suites). Bath tub drain ran slowly.
Okay 5.1
Pros: I liked the whole hotel & casino. It was very nice & clean.
Cons: The only negative thing that I didn't like was that I booked my room online & asked for a non smoking room. When I got to the hotel to check in they only had smoking rooms available. I didn't like the fact that I had to stay in a room smelling of cigarette!!!
Okay 5.0
Pros: The casino area is very nice and spacious. Did not feel crowded. Well lite with high ceilings. Gaming staff very nice and cordial.
Cons: The room was attrocious. Single bed was a queen; not a king. Bedding was substandard. Nothing more than sheets and a light white bedspread. I have better bedding at home. The room felt dirty and had cheap set of unmatched furniture. I would gamble here. But I definitely would not stay here again!
Grand Sierra Resort And Casino - Reno
Rated #9
8.4
Excellent 8.4
Based on 4,169 reviews
Details
Reviews

Cleanliness
8.8
Comfort
8.8
Facilities
8.6
Food
9.5
Location
8.6
Overall 8.4 Excellent
Based on 1,405 reviews
Cleanliness
8.8
Comfort
8.8
Facilities
8.6
Food
9.5
Location
8.6
Cleanliness
8.0
Comfort
7.7
Facilities
7.7
Location
7.5
Overall
8.3
Cleanliness
9.5
Comfort
9.5
Facilities
9.0
Location
8.5
Overall
9.5
Cleanliness
8.8
Comfort
8.8
Location
8.7
Services
8.7
Staff
8.8
Cleanliness
8.8
Comfort
8.4
Facilities
8.4
Location
8.7
Overall
7.3
Cleanliness
8.8
Comfort
8.8
Facilities
8.8
Food
9.5
Location
8.5
Cleanliness
8.9
Comfort
8.8
Location
8.6
Overall
9.4
Services
8.5
Cleanliness
8.8
Comfort
8.7
Facilities
8.1
Location
8.4
Overall
8.1
Cleanliness
8.7
Comfort
8.7
Facilities
9.2
Location
8.7
Overall
9.1
Cleanliness
8.7
Comfort
8.7
Location
8.5
Services
8.2
Staff
8.7

Excellent 8.0
Pros: Food was good. Bed was comfortable.
Cons: The place is aging. Toucan Charlie's is way over priced.
Excellent 9.0
Pros: The check in was great. Nice hotel. Nice staff. My favorite Russian store is next door. It's perfect. I will stay here again. Great for singles and families. Blows circus circus out of the water. The food is great. The staff is nice.
Good 7.0
Pros: they charged an extra $100.00 a room for absolutely nothing
Cons: room was not ready
Okay 5.0
Pros: Good
Cons: Smoke seemed to be making its way to the rooms. I did not like that the hallway smelled like smoke.
Excellent 10.0
Cons: If I had gotten a spot on the swimming pool... it’s was fully booked
Okay 4.0
Pros: clean and comfortable room
Cons: No hot water for shower the first day!!!!
Excellent 10.0
Pros: Crowd Control in Pool Areas (+). They did n awesome job restricting the amount of people at the pool.
Excellent 8.2
Pros: Room was clean n fit the the description as advertised
Cons: Could hear people outside the door trying to get into their own rooms. Thin walls?? Weird
Good 7.1
Pros: The hotel was awesome arcade & the outdoor and indoor pool was amazing for the kids food was delicious too.
Cons: The employees were all rude except the bell hop man Mr Chad but from the check in clerk to the manager at the purple parrot were all rude and seemed racist honestly I’m a veteran came with my kids to celebrate Fourth of July by a old base of mine NAS Fallon and to celebrate my daughters birthday wish she lived the pool and arcade just wish employees made it better
Excellent 10.0
Pros: Best place in reno
Excellent 10.0
Pros: A great value , especially with their current specials.
Good 6.8
Cons: The staff was rude to my guest asking for identification from me and I purchased a room with a cabana they seem to have some sort of racial issues with my guest. The rooms were hot and the AC was not working as well as it could of.
Excellent 8.5
Excellent 9.4
Pros: This casino is very clean and has a new feel in comparison to others. Every employee I came across was very friendly. My daughter loved the pool
Cons: Wish it was non-smoking in the casino, but that would be unheard of.
Excellent 10.0
Pros: Clean modern room
Cons: Even though they charged me the gym fees, when I tried using the treadmill, it didn't work.
Excellent 8.7
Excellent 10.0
Excellent 9.7
Pros: Had everything I could have asked for. Hotel staff was extremely friendly and helpful. Room was clean and a great value.
Excellent 10.0
Pros: I enjoyed size, restaurants, staff, gaming. Loved the comfort.
Cons: NA
Excellent 9.4
Pros: Staff was great from the shuttle drivers on the way in, to the driver on the way out. They went out of their way to assist with any requests, were always friendly and responsive. Rooms are nicely updated and the beds are comfortable. Close to the airport. Indoor pool.
Cons: The standard pillows are terrible. However, they do have a pillow menu you can order from, which I did on the last night and it saved my sleep. It is a little far from the main downtown area, but super convenient to the airport and convention center.
Excellent 10.0
Mediocre 3.1
Cons: Hair balls in bath dub. I was lecturing and this was paid for by host yet they claimed I was responsible for resort fee not host. Unhelpful and greedy
Okay 4.0
Pros: Rooms are nice and comfy. Very kid friendly, my kiddos loved the arcade.
Cons: Our last time we visited we had free rooms and a refrigerator was in our room so this time we paid for our rooms and I was expecting to have a fridge. But there wasn't one and I called service desk and it cost $20/night. We already paying for room and resort fees, expensive dining and see were still going to have to pay for that!!! Not well ventilated.
Good 6.2
Pros: food great steak house wonderful
Cons: help in casino ask were something was I was told not my area can not help u, Had a machine stop up after I won and it took 45 min for atten.
Good 6.8
Pros: The staff was terrific. The food we had was excellent. The room was accommodating. The facility is average. 4 stars seems high for the amenities, but it appears to be one of the best Reno has.
Cons: If you don't have anything at the convention center, you are not walking distance from the downtown or riverwalk. The pool and hottub area, indoor and out are questionable.
Okay 4.2
Pros: The room was nice but kayak we paid 200 for a room that was a handicap room and was suppose to have a spa in the room and the TV shows sucked no movies. I will stay again but I'll never go through kayak again
Good 7.7
Pros: Staff was very friendly. Restaurants where great
Cons: Non-smoking room smelled of smoke really bad.
Good 7.7
Pros: you pay 3-2 black jack food was good
Cons: limited on kids area
Good 6.8
Pros: The food and the servers were the best out of my stay. Rooms are comfortable .
Cons: I am not a smoker, but am ok with the smoke in Casino but not in my room. I was trying to sleep when someone was smoking in their room and it comes through the air vents. I woke up with swollen eyes and bad headache. Front desk people need to show that they care when there is a complaint.
Okay 4.6
Pros: Concergiege staff very friendly and helpful.
Cons: Hotel suite was falling apart tile broken in bathroom. Rugs around pool area, and in hotel bathroom...seemed not clean and cheap looking.
Good 6.3
Pros: Facility, beautiful rooms
Cons: Paper thin walls I could hear everytime my neighbors would leave room
Good 7.6
Pros: the mattresses are very comfortable. it was nice and quiet at night and in the morning...and we had a beautiful view of the city and mountains. the staff was great...great restaurant....but the resort fees are a killer...!!!
Cons: did not like instead of providing a terry floor mat... it was this torn and worn out brown rug, it did not look very sanitary or clean... also very skimpy with their receptors and the coffee table is really small ....
Good 7.3
Pros: Location is good.
Cons: The whole place is dated and smells like smoke. It wouldn't have been such a big deal but the room cost me well over $200 because I went right after Burning Man. I felt like I got hosed.
Mediocre 3.0
Pros: Valet and bell desk stall were the only bright sport in this sorry excuse for a "resort"
Cons: The entire experience was soured by a poor wait staff that "forgot" to place an order and left my family waiting for almost an hour until they figured it out- they were just too busy watching the world cup and could care less about their guests. Response to their mistake was even worse, with one employee raising his voice at me. The "supervisor's" response was to comp a $40 meal- really?
Okay 5.6
Pros: The room was nice but not for the price
Cons: When my husband and I got there to check in (after driving 4 hours to get there), we were treated very poorly. We booked our room through Kayak in hopes to get the best rate for a good quality room. We chose the Atlantis because of it's reputation/ratings but were treated awfully. Our reservation was not in their system when we got there. I showed them my email confirmation for the room and then was told they had to call someone about it. (I'm guessing their online reservations person). They told us they don't have record of our reservation yet so we will have to just go sit down and wait. When I asked how long they thought it would take we were told they have no idea. My husband asked to speak to a manager and when the manager came out to talk to us, he told us the same thing. I asked him who would be responsible for booking our reservation and he said "whatever website you booked it through, I don't know" Also acting disgusted that we got our room for such a "low rate" because their current booking base rate was $199/night and we paid $158/night (not including the $16 resort fee they charge when you get there) for our room. The manager then got on his phone in front of us and called someone, I'm guessing internet sales, and made a big deal about how they are losing money with the rate we paid and that rate needed to be updated immediately. He then told us again to go sit down until they receive the info so I took that opportunity to call the booking company we used. As soon as I dialed the #, they called us up to the counter and magically had our reservation in their system. Talk about feeling like you're not good enough! I live in the Napa valley, so to experience this in Reno, NV of all places was quite the insult. I will never stay at the Atlantis again.
Atlantis Casino Resort Spa - Reno
Rated #10
8.4
Excellent 8.4
Based on 1,405 reviews
Details
Reviews

Cleanliness
8.7
Comfort
8.7
Facilities
8.4
Food
10.0
Location
8.4
Overall 8.4 Excellent
Based on 258 reviews
Cleanliness
8.7
Comfort
8.7
Facilities
8.4
Food
10.0
Location
8.4
Cleanliness
8.2
Comfort
8.7
Facilities
8.7
Location
8.2
Overall
8.0
Cleanliness
7.5
Comfort
8.6
Facilities
8.6
Location
7.8
Overall
8.0
Cleanliness
9.1
Comfort
9.1
Facilities
9.0
Location
8.5
Overall
9.0
Cleanliness
9.0
Comfort
8.7
Facilities
8.3
Food
10.0
Location
8.4
Cleanliness
8.7
Location
9.0
Overall
8.7
Staff
8.7
Value for money
8.7
Cleanliness
8.9
Comfort
8.7
Facilities
8.5
Location
9.0
Overall
8.8
Cleanliness
8.6
Comfort
8.4
Facilities
7.9
Food
10.0
Location
8.3

Excellent 8.2
Pros: Very nice registration people. Room was generally clean.. not perfect but definitely acceptable.
Cons: The room was not cleaned the first day. It could be a a Covid thing that they don't clean the room every day. There was a hair in the shower so the tub area was not cleaned as well as it could be but that a minor thing.
Excellent 8.5
Pros: The Peppermill & staff did a great job with cleaning and sanitization during the covid-19 pandemic. The new dinning changes, sanitization, and plexiglass between the slot machine were great. I knew I would be safe.
Cons: My non-smoking room smelled like cigarettes & the mini refrigerator didn’t work. It wasn’t a game changer, however if I was staying more than 2 days, I would have asked for a different room.
Good 7.1
Pros: Excellent bed/room
Cons: Practically non-existent amenities for which I was charged a 'resort fee' (on top of base cost that would have gotten a regular room at a different hotel. Yes it was mostly 'covid shutdowns', I get that, however I should not have been charged.
Excellent 10.0
Pros: It was just amazing ❤
Cons: the only thing I would say was the towels lol they left a lot of cotton or lint not sure all over me and my clothes but it's a small price to pay for a wonderful stay I'll just bring my own next time
Excellent 10.0
Cons: It's really a great place to stay. Only thing could that maybe could be better is if the buffet was open
Excellent 10.0
Pros: Had dinner at the Bimini and we were spoiled. The services great, the food was also fantastic and the atmosphere was very nice.
Cons: I have no clue! Everything was great
Excellent 10.0
Pros: The room was gorgeous
Cons: Check out time
Excellent 10.0
Cons: Nothing, everything was great!
Good 6.8
Pros: The location was convenient for our purpose — volleyball tournament at Reno–Sparks Convention Center.
Cons: We were booked into the North Wing which feels separated from the main hotel and there are stairs in the hallway which requires some rooms to drag their suitcases up and down these stairs. Fortunately we were located on the 3rd floor which is the same level as the skywalk. Those who are not on this floor will need to take the elevator from the lobby to the 3rd floor then take a second elevator to get to their room.
Excellent 10.0
Pros: Spa, and restaurants
Cons: Large property, lots of walking between locations
Excellent 9.4
Cons: Add ons start making hotel expensive.
Excellent 10.0
Pros: Clean and very nice.
Good 6.5
Pros: The room is nice and clean. Parking is very convenient.
Cons: I asked the front desk to give me a quiet room in higher floor. But she gave me a room in lower floor and close to the fans. I can barely go to sleep with the noises from the fans.
Excellent 8.5
Excellent 10.0
Okay 4.2
Pros: They stuck us in the West Wing- an added hotel in the parking lot with an outside entrance in below freezing temps and the elevator was broken...
Okay 5.7
Pros: It was a room for the night.
Cons: Rude front desk staff, smokey, dated decor, not cool. Won't stay here again.
Okay 4.0
Pros: Close to where I needed to be for a friend's wedding
Cons: The non-smoking rooms smelled like smoke, had to air them out for a day with the window open to get the smoke out. The front desk was generally slow, the sheets had holes in them and were not tucked in well.
Good 6.0
Pros: The room was clean and comfortable. The spa massages were great. Some of the food was actually pretty good, but not awesome.
Cons: It took forever to get to our room, and it felt like we were heading to the wrong side of the tracks in a run down area. Make sure you understand where your room will be. If you don't care about run down common areas and rooms next to the dumpsters, then book without abandon, but never having been there, I didn't realize it could be so unappealing. The room was actually just fine and clean, but it took forever to walk there. Spend a little more to stay closer in. Otherwise, smokey casino, and typical good. Not unexpected.
Good 6.0
Pros: The rooms were nice, beds comfortable, and the service was good at times. Room service was prompt and efficient, and when I had to make a room change, it was dealt with very quickly.
Cons: The first room I had smelled like bleach. It was pretty awful, and I requested a change of rooms. Also, the food (specifically at Oceano) wasn't great or on par with any Vegas type restaurant.
Good 6.2
Pros: Had great stay and good room. Resturants and Terrance lounge were great. 95% staff was great and friendly.
Cons: Disrespect by blackjack dealer at 25$ min table. She said I may be better to find a table with lower limit. I asked her if she wanted me to leave she said she just dosnt want to me to be mad at her. I coulnt even beleave what just happend. I Told Jim the pit boss working that she was rude to me. Jim was extremely rude and couldn't even have a direct conversation with me. He was passaive and told me I should mind my own business. This experace put me in a overall bad mood and I didn't play blackjack for the rest of my stay.
Okay 4.2
Pros: staff
Cons: some one in management/owners have too much money, are bored, don't know what to do with it all and themselves, so they have added on in Winchester Mystery House fashion, over-done the décor to the point of distraction and annoyance: NEON. For a great contrast comparison to sumptuous elegance, tastefully done, which is soothing to the soul, check out the difference between the casino, rooms, and especially - most especially the SPA at the Atlantis, one mile down the Virginia St road from the hideous Peppermill. Will never return. Even the crass, ugliness of downtown casino's preferable to the Pep. Thank you.
Good 7.6
Pros: Awesome pillow and pool area
Cons: While the staff at the pool was very friendly, it was very slow. It was a bit smoky throughout the hotel including the rooms.
Good 7.3
Pros: Restaurants were great!
Cons: The room was OK. They put us in the north wing wish is the old building (they have old and new buildings). But it wasn't that bad... overall OK for the eighty buck$ we paid plus fifteen dollar$ resort fee and taxes.
Mediocre 3.0
Pros: Location is fine.
Cons: Pool closes too early, rushed all customers out when close.
Peppermill Resort Spa Casino - Reno
Rated #11
8.4
Excellent 8.4
Based on 258 reviews
Details
Reviews

Cleanliness
8.6
Comfort
8.7
Facilities
7.6
Location
8.7
Overall
8.2
Overall 8.2 Excellent
Based on 508 reviews
Cleanliness
8.6
Comfort
8.7
Facilities
7.6
Location
8.7
Overall
8.2
Cleanliness
10.0
Comfort
10.0
Facilities
9.0
Location
9.0
Overall
10.0
Cleanliness
8.6
Comfort
8.6
Location
8.7
Services
8.4
Staff
8.8
Cleanliness
7.6
Comfort
8.0
Facilities
8.4
Location
9.6
Overall
9.0
Cleanliness
5.0
Comfort
5.0
Facilities
5.0
Location
8.0
Overall
5.0
Cleanliness
8.7
Comfort
8.7
Location
8.7
Services
8.3
Staff
8.7
Cleanliness
8.5
Comfort
8.6
Location
8.8
Services
8.3
Staff
8.8
Cleanliness
8.6
Comfort
8.6
Facilities
7.3
Location
8.6
Overall
8.3
Cleanliness
8.6
Comfort
8.8
Location
8.6
Services
8.5
Staff
8.7

Good 6.0
Pros: Location
Excellent 9.0
Pros: Shuttle
Cons: Price
Good 6.0
Pros: The hotel was in a good location and was in good condition.
Cons: The breakfast area was a little small and the choices were limited.
Excellent 10.0
Pros: Very clean, well maintained, quiet property. Friendly, professional staff. Very pleasant all around.
Good 6.5
Pros: Desperately needs new carpet and curtains. Breakfast was average hotel breakfast...not bad. Staff was very nice.
Cons: Carpet
Okay 5.7
Pros: convenient to airport
Cons: Air conditioner was very noisy and turned on and off all night making it impossible to stay asleep.
Mediocre 2.0
Pros: Nothing
Cons: My flight was canceled out of NYC so I never made it to Reno. The hotel refused to refund me the room or even hear about the circumstances. Pretty god awful customer service.
Excellent 9.1
Pros: Price since we were here on business and had no desire to stay at one of the casinos. Friendly helpful staff.
Cons: Air conditioner didn't get quite cold enough. One very stained chair next to the desk sort of ruined the overall feeling of the otherwise nice and comfortable room for the price.
Excellent 10.0
Pros: Quiet, safe, CLEAN, Excellent value!!!
Excellent 10.0
Pros: Hotel is always very clean and well maintained. Staff is always very friendly and helpful. I would stay here again in a heartbeat.
Comfort Inn & Suites Airport - Reno
Rated #12
8.2
Excellent 8.2
Based on 508 reviews
Details
Reviews

Cleanliness
8.4
Comfort
8.2
Facilities
5.0
Location
8.8
Overall
6.4
Overall 8.1 Excellent
Based on 1,587 reviews
Cleanliness
8.4
Comfort
8.2
Facilities
5.0
Location
8.8
Overall
6.4
Cleanliness
6.0
Location
2.0
Overall
4.0
Staff
2.0
Value for money
2.0
Cleanliness
7.0
Comfort
6.0
Facilities
4.0
Location
7.0
Overall
6.5
Cleanliness
8.3
Comfort
8.0
Location
8.6
Services
8.0
Staff
8.3
Cleanliness
5.0
Comfort
5.0
Facilities
5.0
Location
7.0
Overall
5.0
Cleanliness
8.4
Comfort
8.1
Location
8.7
Overall
9.0
Services
8.0
Cleanliness
8.6
Comfort
8.3
Location
9.0
Services
8.1
Staff
8.6
Cleanliness
8.5
Comfort
8.5
Facilities
6.0
Location
8.9
Overall
6.5
Cleanliness
8.2
Comfort
8.1
Location
8.8
Services
7.8
Staff
8.3

Excellent 8.0
Pros: At checking, we were given a key and told where the elevator was. The hotel floors are in a triangle shape. We walked all3hallway arm and down and up a set of steps. If we had been directed to the elevator across the lobby, we would have immediately been a few step from our room. Also, the parking lot was packed
Cons: Great location
Poor 1.0
Pros: Not comfortable at all. Stayed two nights ago on way up to my destination. Refrigerator didn’t work, landline was dead, took three sets of keys to get into my door. Waited half hour for check in. Hot water super slow,pillows very uncomfortable. On return trip asked for discount because of first stay. All they would do was give me a free breakfast. Oh, and A/C very noisy. No coffee in lobby. Worst best western I’ve ever stayed at.
Mediocre 3.0
Cons: It was so HOT the AC did not work The phone did not work
Excellent 8.0
Pros: Close to reno airport.
Cons: Dogs barking in nearby rooms
Poor 1.0
Pros: Took three attempts to get into facility. The cards they kept giving didn’t work. Took half hour to get into my room. The hot water took forever to heat up. The land line was dead so could not connect to front desk for password for wi-if. Refrigerator was not turned on so food I put in it spoiled. Pillows were extremely uncomfortable. Do not recommend.
Excellent 9.0
Cons: delay in getting the shuttle
Good 6.0
Pros: Closeness to the interstate
Cons: Breakfast Sound of the a/c Comfort of bed Frequency of housekeeping
Okay 5.1
Cons: The room smelled really musty and smoky for being a non-smoking room.
SureStay Plus Hotel by Best Western Reno Airport - Reno
Rated #13
8.1
Excellent 8.1
Based on 1,587 reviews
Details
Reviews

Cleanliness
6.7
Comfort
6.7
Facilities
5.6
Location
7.1
Overall
4.7
Overall 6.4 Good
Based on 1,151 reviews
Cleanliness
6.7
Comfort
6.7
Facilities
5.6
Location
7.1
Overall
4.7
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
6.5
Comfort
6.5
Location
7.0
Services
6.3
Staff
7.2
Cleanliness
2.0
Comfort
4.0
Facilities
6.0
Location
6.0
Overall
2.0
Cleanliness
6.0
Comfort
6.0
Facilities
6.0
Location
8.0
Overall
8.0
Cleanliness
6.6
Comfort
6.6
Location
6.9
Overall
2.0
Services
6.4
Cleanliness
6.9
Comfort
6.7
Location
7.5
Services
6.8
Staff
7.6
Cleanliness
6.8
Comfort
6.8
Facilities
4.0
Location
7.2
Overall
4.5
Cleanliness
7.0
Comfort
7.0
Location
7.2
Services
6.9
Staff
7.5

Excellent 8.0
Pros: The staff were friendly and professional, it was clean, my issues inside the room were resolved quickly. The head housekeeper is super sweet and helpful, I love talking to her when I stay.
Cons: There were issues in the room, and it took an hour and a half to check in, someone no call no showed. Also for a motel 6, I think the rates could be better.
Good 7.0
Pros: The location is close to restaurants/food.
Cons: The property is located at a busy intersection, so there is a noise issue if your room is facing the street.
Poor 1.0
Cons: Horrible...everything was Horrible from start to finish.
Poor 1.0
Pros: No breakfast, no coffee.
Cons: Out doors, filty parking lot, overflowing garbage cans. We will there 3 days they were never emptied. Undesirable every where. You could not tell who worked there, no name tags or uniforms.
Mediocre 2.0
Cons: Shower broken
Poor 1.0
Pros: Nothing
Cons: Nothing
Mediocre 2.0
Pros: Nothing at all
Cons: This motel is full of people on drugs and so dirty I had to go buy cleaning supplies n clean the room before we would stay we would of went somewhere else but it was to late had to get out own towels from the laundry room and I called in advance to see if pool was open they said yes then our card key to our room didn't work had to have them open it every time we came back to room all n all a horable experience will never stay or recommend this place to no one I should get a refund
Poor 1.0
Pros: Nothing
Cons: room dirty, not ready at 3pm, key card machine not working,door had to be opened by staff each time. Standing water in sink in our room
Okay 4.0
Cons: Broken AC. Questionable sheets. No shampoo.
Okay 5.7
Pros: Cheap
Cons: Room smelled overpoweringly of cigarette smoke. Room was ice cold and the heater only had one setting (really high). There was loud noise all night. Didn't feel like the safest area.
Mediocre 3.4
Pros: The pool was clean-ish
Cons: Trash in the room. Dirty carpets. Rude employees. Will not stay there again
Motel 6 Reno Virginia Plumb - Reno
Rated #14
6.4
Good 6.4
Based on 1,151 reviews
Details
Reviews

Cleanliness
6.1
Comfort
6.3
Facilities
5.8
Location
7.0
Overall
5.6
Overall 5.7 Okay
Based on 1,401 reviews
Cleanliness
6.1
Comfort
6.3
Facilities
5.8
Location
7.0
Overall
5.6
Cleanliness
5.5
Comfort
7.0
Facilities
5.7
Location
7.0
Overall
5.5
Cleanliness
3.6
Comfort
6.0
Facilities
4.0
Location
6.8
Overall
4.8
Cleanliness
5.8
Comfort
6.0
Location
6.9
Services
5.6
Staff
7.2
Cleanliness
6.1
Comfort
6.4
Location
7.0
Services
5.7
Staff
7.2
Cleanliness
6.3
Comfort
6.4
Facilities
6.0
Location
7.3
Overall
5.0
Cleanliness
6.6
Comfort
6.6
Facilities
6.3
Location
7.1
Overall
6.2
Cleanliness
6.6
Comfort
6.8
Location
7.3
Services
6.1
Staff
7.4

Poor 1.0
Pros: There was nothing to like about this hotel.
Cons: The beds were dirty, the room smelled like wet dog. My daughters and I got bed bug bites. Its horrible don't book with this hotel. I been to other LA Quinta inn and had great experience but this one is the worst. The bed sheets had wholes the bathtub was dirty. I repeat DO NOT BOOK AT THIS HOTEL. Also there was no hot water i waited over half an hour and water didn't warm up.
Okay 5.0
Pros: Felt safe.
Cons: The bathroom was extremely small. Like difficult to shut the door while inside small. The freezer section of the fridge was completely frozen over. There was one chair in our deluxe double bed room. It was an improvement from our previous nights accommodations but left a lot to be desired.
Poor 1.0
Pros: Nothing
Cons: Run down, dirty. No airport shuttle even though website says there is one.
Okay 5.0
Pros: Nothing to state. I'm sorry. I've stayed in a lot of hotels. Review is in hopes the hotels makes changes or bring prices down.
Cons: There is dirt in the corners of the bathroom. The ceiling has dirt marks and mold. Super small. Carpet lifts from entery at the door. Price was outrages.
Okay 4.0
Pros: The bed was comfortable.
Cons: The room was dingy and bathroom walls were dirty. There was no refrigerator or microwave. A free breakfast was advertised but there was none. The pool was closed.
Excellent 10.0
Pros: Very clean very comfortable
Cons: There could have been a blanket in the room, but the staff delivered one upon request
Poor 1.0
Pros: Nothing
Cons: There was blood on our comforter, and when we asked for new bedding the sheets had yellow urine stains on them. The bathroom was filthy and there was no hot water. There was old food wrappers under the bed so things were clearly not cleaned! There were also some large bugs in the room as well. I would have rather slept in my car than this motel! I expected much more from LaQuinta as I have stayed with them before. There was clear drug activity going on in the parking lot as well as someone living in a box truck right in front of our room on the street!
Okay 4.0
Cons: Was in a non-smoking room, but the room smelled of cigarettes (and all my clothes smelled of old cigarettes afterward)
Mediocre 3.4
Pros: The continental breakfast was okay. Our kids liked the waffles and orange juice.
Cons: The pool was not open, the room was not very clean, ie: stuff under the beds, curtains dirty/dingy, the shower curtain was moldy. There was not a microwave or fridge in the room which made it difficult for us. Our friends did talk to management and we were able to use their shuttle to the Grand Sierra to use their pool. That definitely helped our kids feel better. The man who was the desk clerk at night was not friendly. Unfortunately, this was one of our least pleasant hotel stays in years.
Good 7.1
Pros: Pool heated and clean Nice pet relief areas Friendly staff Comfortable bed Late check out very helpful
Cons: Shower difficult to set temperature No rooms with 2 Queens available Room small and strong smell (not a bad smell)
Mediocre 2.0
Pros: Proximity to airport.
Cons: Place is beat to #%\*. Found hairs in my sheets. Not my hairs. Ended up sleeping in my clothes on top of my towels. Bathtub wouldn't drain. Seriously, this place is gross. Stay away. Think they rent this place by the hour too.
Mediocre 3.7
Pros: Free breakfast, beds are comfortable.
Cons: Dirty, air conditioner didn't work, bath tub was soft and slippery, just gross. The Worst la Quinta I have stayed at! I will never stay here again unless they do a complete renovation. Sad
Okay 5.4
Pros: Staff was friendly and helpful. Manager Kim was prompt and thorough in addressing each issue/problem.
Cons: Non-smoking room was permiated with stiff, stale smoke. Both double beds had large rips/holes in sheets. Bathroom floor behind door clearly never cleaned. Toilet backed up for no apparent reason.
Good 6.8
Pros: breakfast
Cons: the room smell smoke need to spray
Okay 4.5
Pros: Not a thing
Cons: No shuttle in the early am. Front desk staff was beyond bad. I asked for a cab at 0430AM and she gave me a wake up cal instead. Horrible experience.
Okay 5.7
Pros: Location and staff
Cons: Room had an odd odor, no natural light, lobby coffee was beyond bad, pizza box with pizza in it left in my "cleaned" room, pants left in closet. Not the good stay I've had at other LA Quinta inns.
Mediocre 3.1
Cons: First they give us a smoking room... Seriously?! and you know why... we booked thru kayak and they dont have any control over bookings made thru other websites... Anyways, they moved use to a non-smoking room, which was smelling (from cigarette smoke)... When we reached out the front desk lady said, they have no control if someone smoked in those rooms, although they are supposed to be non-smoking...
La Quinta Inn By Wyndham Reno - Reno
Rated #15
5.7
Okay 5.7
Based on 1,401 reviews
Details
Reviews

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