Reno resorts

Cons: Casinos still welcome smokers, which is a detractor for a fitness buff.

Cons: resort fees and special local tourist taxes

Cons: When my husband and I got there to check in (after driving 4 hours to get there), we were treated very poorly. We booked our room through Kayak in hopes to get the best rate for a good quality room. We chose the Atlantis because of it's reputation/ratings but were treated awfully. Our reservation was not in their system when we got there. I showed them my email confirmation for the room and then was told they had to call someone about it. (I'm guessing their online reservations person). They told us they don't have record of our reservation yet so we will have to just go sit down and wait. When I asked how long they thought it would take we were told they have no idea. My husband asked to speak to a manager and when the manager came out to talk to us, he told us the same thing. I asked him who would be responsible for booking our reservation and he said "whatever website you booked it through, I don't know" Also acting disgusted that we got our room for such a "low rate" because their current booking base rate was $199/night and we paid $158/night (not including the $16 resort fee they charge when you get there) for our room. The manager then got on his phone in front of us and called someone, I'm guessing internet sales, and made a big deal about how they are losing money with the rate we paid and that rate needed to be updated immediately. He then told us again to go sit down until they receive the info so I took that opportunity to call the booking company we used. As soon as I dialed the #, they called us up to the counter and magically had our reservation in their system. Talk about feeling like you're not good enough! I live in the Napa valley, so to experience this in Reno, NV of all places was quite the insult. I will never stay at the Atlantis again.

Cons: We didn't like to have to through the very, very smokey Casino to get to our room. I would not want to take my children through there which is the reason I rated it for adults only. That is also a problem when you want to eat at their restaurants. The food was very good but the smoke was still a problem.

Cons: Our last time we visited we had free rooms and a refrigerator was in our room so this time we paid for our rooms and I was expecting to have a fridge. But there wasn't one and I called service desk and it cost $20/night. We already paying for room and resort fees, expensive dining and see were still going to have to pay for that!!! Not well ventilated.

Cons: Even though they charged me the gym fees, when I tried using the treadmill, it didn't work.

Cons: I am not a smoker, but am ok with the smoke in Casino but not in my room. I was trying to sleep when someone was smoking in their room and it comes through the air vents. I woke up with swollen eyes and bad headache. Front desk people need to show that they care when there is a complaint.

Cons: The entire experience was soured by a poor wait staff that "forgot" to place an order and left my family waiting for almost an hour until they figured it out- they were just too busy watching the world cup and could care less about their guests. Response to their mistake was even worse, with one employee raising his voice at me. The "supervisor's" response was to comp a $40 meal- really?

Cons: Could hear people outside the door trying to get into their own rooms. Thin walls?? Weird

Cons: If I had gotten a spot on the swimming pool... it’s was fully booked

Cons: The casino still allows smoking in most public areas, which in 2018 is not really acceptable. Smoke fills the entire casino, and even was obviously present in my room on a non-smoking floor. My allergies and lungs were not happy. This was my third time at GSR, and, over the past 2 years the quality of the food served by their Grand Buffet and Grand Cafe has fallen off a cliff. The intended all-inclusive nature of the resort no long is appealing when you have to have food delivered before the food available on-site is repeatedly bad enough to need to complain to wait-staff.