Guest reviews
Overall rating
7.9
Good
Based on 205 reviews
Cleanliness
8.1
Comfort
7.9
Pick-up/Drop-off
7.7
Value for money
7.9
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Pros
"Customer service was timely and pleasant"
(in 182 reviews)
"Car was clean cosmetically"
(in 1903 reviews)
"Staff was friendly at pickup."
(in 630 reviews)
Cons
"The car smelled like smoke"
(in 169 reviews)
"Will never rent there again."
(in 229 reviews)
"Have cars available if booked"
(in 2293 reviews)
Recent reviews
Traveler rating
54
22
19
5
18
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
car available
pick up and drop
friendly staff
car was great
long line
car smelled
great car
great price
great value
waited a few minutes
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2.0
Pros: They didn’t have an employee at the counter. 50 people didn’t get their cars. Sent to Avis and Budget for cars, or to other vendors. They are involved in a bait and switch.
Cons: Avoid them completely.
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9.2
Pros: Yes very much so!
Cons: Place has seen better days...
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10.0
Pros: Pickup and dropoff were very easy
Cons: Communication about the location of pickup desk
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10.0
Pros: Friendly staff, knowledgeable
Cons: N/a
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8.8
Cons: my rental car was NOT clean. skum on exterior of windows; inside not thoroughly vacuumed. hey RAC agencies ....those scenters you leave in cars don't overcome a lousy cleaning job
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10.0
Pros: Friendly staff, fast service
Cons: Nothing
review from
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9.6
Pros: Excellent price on short notice, plus I was upgraded for no extra charge.
Cons: They seemed understaffed.
review from
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10.0
Pros: Easy in and out. No bullying of extra insurance or their gas!
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10.0
Pros: The staff was friendly and the car was clean.
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9.6
Pros: Easy pick up and drop off and the staff was extremely friendly,
Cons: Maybe more options for the cars.
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10.0
Pros: Ease of process checking out and back in
review from
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6.4
Pros: Clean maintained car
Cons: We couldn’t drop the car at the airport had to drop it off sight
review from
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- Luxury rental cars from Payless in Reno are around 23% cheaper than other car types, on average
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