Pros: Staff was friendly and fast
Pros: Staff was very kind, received a free upgrade, car was clean, functioned perfectly, and made the trip enjoyable. Also, I really liked how smooth the pickup and delivery was. No hassles, no hidden fees, no surprises just what I needed.
Cons: I think the price was a bit higher than competitors, but I was willing to pay 50 more for better customer service.
Pros: 2021 Kia Soul w/ 225 miles. Great car. Also, night manager on Friday night really made me feel at home, even arriving 5 mins to close.
Cons: Getting shuttle to airport after turning car in. Agent said driver left at 1:30pm, not sure why.
Cons: Let me start by saying, I got a good price for mu rental. The check in and check out process was quick and simple.
One of the vans I got was dirty, hadn't been washed. But I was in a hurry so I didn't mind (this time).
Overall it was good service. I will rent with them again.
Pros: Staff were nice and helpful. Process was very quick and easy on both ends of the process too.
Cons: Honestly not sure
Cons: Car had multiple mechanical troubles, including needing an oil change and break warning light. Needed to swap out car midway thru rental. When we showed up to exchange car, office was not prepared with a car to give us in exchange. Had to come back the next day to get car. On the trip home, determined that the blind-spot indicator on the second car did not work.
Cons: Our plane was late because of someone not wearing their mask. We finally get to the airport to find out that the desk had closed 15 min earlier. To top it off, the kiosk also didn't work. 4 other parties that showed up after me suffered the same fate. So we, along with the other unlucky parties, went to Hertz, who was still open and gave them our business.
Pros: staff very friendly and informative...
Pros: Quick and easy pickup at the Reno Airport, no bus to find and ride!! Enjoyed walking across the street to pick up the car rather than riding a bus to the rental car location.
Cons: I returned the car 19 minutes late and was charged an extra hour on my bill. Found it frustrating since no one at Enterprise was willing to modify the charge. In the past, the staff was quite helpful at modifying charges for my error in returning the car 20 minutes late. I know there are other rental car options and will be using another company in the future.
Pros: Helpful staff, prompt, safe interactions. Easy pick up and drop off.
Cons: My vehicle had several “no smoking” stickers on the dashboard, but it reeked of cigarette smoke. When I picked it up, the employee made a point of making sure I understood it was a nonsmoking vehicle, which is odd since it clearly had been smoked in. When I first got in the car, it smelled so strong of air freshener that I didn’t realize the problem, but as soon as it wore off, the car stunk And it was too late for me to switch cars. It was disappointing.
Pros: staff at airport very helpful and professional
Cons: had trouble with car called line for road service and waited over an hour to speak to someone during which time I was able to drive back to the airport.
Cons: I did not like that I could only drop off from airport to airport for the cheapest rate. There was a Enterprise office right next to my destination but it would have cost me $200 more to drop it off there. So I had to drive 10 miles away and then take an Uber.
Premium (Chrysler 300 or similar) is the most frequently booked rental car type from Enterprise in Reno.
Enterprise has 8 rental locations in Reno. Take a look at our Enterprise rental location map to find the best rental cars near you.