Pros: Better mileage than expected
Cons: Pick up: disaster. Despite having RESERVED a mini-van class car, there was none available when I arrived. What's the point of a reservation? Instead they "upgraded" me to a CRV, which has half the storage space. Extremely unhappy because I planned to move across the country in the larger car, not a tiny CRV.
Pros: Everything with the exception of below.
Cons: Only two counters open and had to wait 45 minutes just to get to a counter.
Cons: I tried canceling this booking less than 24 hours after paying, due to the California wildfires. I was told I could cancel since it hadn’t been 24 hours yet, but weeks have gone by and not one worker is willing to help issue a refund...
Pros: The staff was friendly and the car was fine
Cons: Allow a customer to cancel a reservation that is no longer needed
Cons: I booked and paid for this car. Had to change my trip due to COVID and could not change or modify do I lisf th Ed money I put down when I cancelled. In what way was this okay. Will NEVER NEVER NEVER book with Thrifty again. Money mongrels.
Pros: friendly staff, easy pick up
Pros: The staff and car and process was great
Cons: I was charged twice. Once at booking and then when I picked up the car
Pros: Very good return person
Pros: I didn"t like it
Cons: it needs service improvement
Cons: More American manufacturers
Cons: Everything can be done better. COMPLETE SCAM
Pros: Drop-off was easy and quick.
Cons: Car warning light for low tire pressure came on within 10 minutes of leaving airport. No instruction on car features provided. Had to put air into tire several times.
Luxury (Chrysler 300 or similar) is the most frequently booked rental car type from Thrifty in Reno.
Thrifty has 1 rental location in Reno. Take a look at our Thrifty rental location map to find the best rental cars near you.