Book Hertz car rentals in Reno

Reviews for Hertz in Reno

Recent reviews

Traveler rating

Wonderful

9

Very good

3

Good

2

Okay

3

Fair

1

Mediocre

0

Poor

27

Find reviews that mention:

pick up the carlocation was closed

car availablepick up and drop

car was cleanrented a car

credit cardwrong location

2.0

Gold member. Rented two months ahead of time for a conference. Upon arrival, I went to check in on app, which displayed “unavailable”. Wait at counter to check in, lady tells me car is ready in pick up area. Go to pick up, nobody knows what I’m taking about and don’t care to find out. Walk back to counter, tell lady my problem. She tells me to go back and wait. 40 mins later, my rental shows up covered in dirty water and all the LiDAR sensors are giving warnings. At that point I was late, so I had to take it. Customer service is awful, I doubt I’ll be back.Reviewed 2023 Sep 23

review from

2.0

Terrible experience. Waited two hours. Had to settle for a down grade of what we originally selected just to avoid waiting longer. The wait was due to lack of cars. Customer service reps were nice but there wasn’t enough of them for Volume of costumersReviewed 2023 Sep 22

review from

6.0

I need a reciept sent to me...Reviewed 2023 Sep 20

review from

2.0

Very low staffing and long lines, with Hertz badged employees catering to Thrifty customers despite long Hertz lines.Reviewed 2023 Aug 17

review from

10.0

Convenience- everything was great. Thank you.Reviewed 2023 May 31

review from

2.0

I searched for "Reno airport" and found this reservation with Hertz. But, it was NOT at the Reno airport, so I had to make another reservation. Unfortunately, Kayak or Hertz would not give me a refund.Reviewed 2023 Apr 18

review from

2.0

Never got a vehicle they didn’t have any carsReviewed 2023 Jan 24

review from

10.0

Friendly, professional staff. Nothing I can think of. Positive experience all around.Reviewed 2022 Nov 11

review from

10.0

I’d like to hear (via a message) that they acknowledged return of the car and will be sending me a receipt shortly.Reviewed 2022 Oct 29

review from

2.0

Bait & Switch tactics Asking me for my airline information but not booking me at the airport. To add to that, you book me at a place that closes at 5 pm knowing airlines have a 1 in 5 glitch such that when I’m delayed, the office is closed and I need to rebook at 3 times the price. Shame on you, despicable tactics. I will never use Kayak to book ever againReviewed 2022 Oct 15

review from

2.0

The Branch Manager had very poor customer service skills. There was a miscommunication on insurance coverage, he did not want to help me resolve the problem. I asked him to call the corporate office together so we could find a resolution and he refused to do that. When I insisted we make that call, he threatened to call the police if I did not leave the office immediately. I have never experienced this poor level of service in a car rental office. I expected better from Hertz, and maybe it is a need for customer service training for that particular manager, but it is a poor reflection on a good company.Reviewed 2022 Oct 13

review from

10.0

When I picked up my car from Reno, I was helped out by the operations manager. I did not get her name, but she went above and beyond in helping me. When I rented my car, I made the mistake of picking it up from Vassar instead of Reno-Tahoe international airport. When I approached the counter to pick up my car, she noticed that I did not have a rental scheduled to be picked up at the airport. Once I explained to her that I was with my wife and baby, she was willing to give me a ride to pick up my rental from Vassar and get me on the road. Once I picked up my car from the different Hertz location, I returned back to the airport. Thankfully, she was still at the Hertz counter and I requested to drop the car at the airport instead of the Vassar location. She went above and beyond again to assist me, and was able to drop the car off at the airport without any issues. I will be coming back to Hertz in the near future to get awesome customer service and for decently priced rentals!Reviewed 2022 Oct 12

review from

More

• 7.8 /10Enterprise Rent-A-Car Car Rentals at Reno
• 6.2 /10Avis Car Rentals at Reno
• 7.9 /10Payless Car Rentals at Reno
• 5.3 /10Budget Car Rentals at Reno
• 6.7 /10Dollar Car Rentals at Reno
• 5.5 /10Thrifty Car Rentals at Reno
• 8.8 /10Alamo Car Rentals at Reno

• What is the most popular rental car from Hertz in Reno?

  Intermediate (Toyota RAV4 or similar) is the most frequently booked rental car type from Hertz in Reno.

• How many car rental locations does Hertz have in Reno?

  Hertz has 4 rental locations in Reno. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Reno airport (RNO)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Reno airport (RNO)?

  Yes