Pros: Friendly staff, told me renters who go through third party booking run across same issue I had.
Cons: The rental location was NOT associated with the airport, despite selecting RNO during booking. It is considered off-site location, there are no airport shuttles to get here. I had to use a ride share to get to the rental location. The staff told me that a majority of their customers who rent from that location come across the same issue when booking through third party. They said they would have no issue giving a ride to the airport if the car was dropped off during their office hours, but I had to drop off during the weekend. Kayak should not be listing this location when looking to pickup/dropoff at the airport since it is not associated with the airport,l despite being close by.
Cons: pickup location was not at the airport, but offsite which required me to uber. I had searched for airport location, so not sure why this happened. when I arrived (at 12;02pm) the office was closed! and did not reopen until 1pm, so I had to stand and wait for an hour, and leave my parties at the airport waiting - no warning of that, ridiculous that a rental office is closed in the middle of the day! terrible experience
Pros: Staff was great
Cons: The car drove a bit slow on the highway
Pros: Nobody told me I needed a credit card to pick up my car with the rental agency, so I laid for my rental but never got to take the car because I didn’t bring a credit card with me
Cons: You did not notify me that the insurance didn’t go through so I had no coverage and had to use my own personal I stand it was a business trip. That’s not acceptable.
Pros: It was $345 all-in for a 9 day rental. Good value.
Cons: The Vassar Street Hertz location looks like it's on-site at the Reno Airport when you Google map it. It is not. And there is no shuttle to take you there. Drop off is a big question mark. I dropped my keys in the dropbox, but the box says I needed to fill out a rental form including mileage then put my keys inside an envelope. There are no pens, forms or envelopes anywhere. I just dropped the keys in the box, hoping I won't get charged a penalty. Then I walked over a mile to the airport with luggage.
Pros: Staff was friendly and car was awesome
Cons: Last time I order Compact or economy car and I get SUV it will be great if I get same car I ordered
Pros: everything ok
Cons: they did not mention wich sort of gasoline to put in so we could'nt make the full tank and they charge 100 dollars for it worthing 30 dollars
Pros: There was no car pick up. The rental office was closed when we arrived. Had to get Lyft to take us back to the airport and rent there.
Cons: It would be nice if it told the rental office hours when booking. We had no idea that they would close at noon on Saturday.
Pros: Dropoff was easier than expected, especially since it was around 4 AM. A staff member was there to take the keys.
Cons: Signage indicating where the pickup area is located within the garage could be a bit more obvious.
Pros: Nothing they stole my money and didn’t give me a car
Cons: They could have actually honored our agreement and provided me a car. Or not stolen my money.
Pros: No they were awful Both at pickup and drop off.
Cons: Two different employees. I will never use hertz harrahs again!!!!!!!!!
Luxury (Chrysler 300 or similar) is the most frequently booked rental car type from Hertz in Reno.
Hertz has 4 rental locations in Reno. Take a look at our Hertz rental location map to find the best rental cars near you.