Value for money
Distance to city center
Distance to airport
|"Amazing gym and climbing walls!"||(in 4 reviews)|
|"Modern, pet friendly, and fun!"||(in 11 reviews)|
|"Beautifully appointed, extra clean, friendly staff"||(in 97 reviews)|
|"It is a Non Smoking hotel!"||(in 6 reviews)|
|"This is not the hotel's fault!"||(in 38 reviews)|
|"Seedy old dirty parking garage."||(in 13 reviews)|
|friendly staff||in 223 reviews|
|great hotel||in 164 reviews|
|great location||in 150 reviews|
|restaurant is very good||in 74 reviews|
|room service||in 55 reviews|
|downtown reno||in 52 reviews|
|water refill||in 42 reviews|
|room was nice||in 39 reviews|
|parking garage||in 37 reviews|
|casino hotel||in 25 reviews|
|club level||in 23 reviews|
|pet friendly||in 19 reviews|
|non smoking||in 17 reviews|
|river walk||in 17 reviews|
|heart of downtown||in 13 reviews|
|great vibe||in 12 reviews|
|rock climbing||in 11 reviews|
|climbing wall||in 9 reviews|
|great bed||in 9 reviews|
|water pressure was very weak||in 9 reviews|
|elevators are slow||in 8 reviews|
|nice and clean||in 8 reviews|
|rock concert||in 7 reviews|
|internet very slow||in 6 reviews|
|hotel is very old||in 2 reviews|
|off-site parking||in 2 reviews|
|staff was great||in 2 reviews|
|streetcar line||in 2 reviews|
|parking lot||in 1 review|
Bed was super comfy
Location, scratchy parking and commute to get to hotel from parking lot.
We were told the sauna and steam was available to us, but when we found it were told we couldn’t be there and it was closed. I also did not know it was a pet friendly hotel thinking that the rooms would smell but they did not. In saying that I’m hoping they keep a section of the hotel without pets
Loved the finishes on the walls... but the decor doesn’t hit the cool factor :/ The read initially comes across as trending woodsy industrial... but the silk trees in the big wood pots- they need to go. I suggest, put in real pine trees in huge containers. And use real flowers... the fresh scents of woods and flowers is essential to this kind of hotel. The staff was very friendly very helpful. Dining staff were also very nice. LOVE the filtered water stand on the room floors- awesome idea! Good work!
The dining menu was great... but need some cushion chairs- There is a room divider made up of wood logs- cool look but when I sat nearby for breakfast... the smell of moldy dampness pervaded the air... fix that- and fix the rickety rocking tables. Get an auto door opener at your Entry way—- or a handicap door opener. Get better seating in lobby. Those leather chairs...dysfunctional too low hung- - maybe some leather contemporary high back chairs for those taller folk that need to sit in the lobby for a meeting. Get rid of fake flowers- fake trees- use real flowers real greens and , and real trees. And fresh flowers on each floor lobby. Fresh, pure, real.
Started great, ended so so. nice rooms. Poor management and understaff
The rooms are very nicely decorated and functional. It's a fantastic concept and has a wonderful feeling (except the odd red lights in the hallways) and could be so perfect with some management. The evening ladies (Matina and ?) running the concierge lounge were fantastic, friendly, area knowledgeable and very accommodating. Too bad they don't run the whole place, it would be a much nicer experience. Being able to have your kids and dogs with you was very nice. The location is great. The restaurant looked nice but we decided not to try based on the experience we had with staff and poor management in the hotel. Seemed like a good idea to avoid.
Never once saw a manager in 4 days. Poorly poorly managed. No one seemed to know what was going on or who was in charge. Housekeeping was awful..awful. Asked for extra blankets and were told by one they didn't have any. The never replaced our towels and never refilled our coffee pods or glass ware. Dirty sheets and towels piled down hallways for hours. Disgusting. We had to walk over mounds of dirty sheets and towels to get to our room. We even saw some sheets and towels with vomit and blood on them. Can't imagine the health department would approve. Just get a cart and leave at both hallway ends to put soiled linens in instead of having guests have to see this. It wasn't just a few minutes or even an hour, it was hours. Steve Wynn would flip a lid seeing this. Totally understaffed for New Years Eve holiday. 3 slow elevators that also serve for housekeeping and everything else so mornings are insane and takes 15-20 minutes to get down. Rude front desk staff, had no clue what was going on at all and seemed put off to even be asked a question. For some reason they cram all of the food items, toaster, etc. in a small corner section of the concierge lounge so everyone has to crowd in to that corner and wait for their toast, etc. It would be so much better to move the computer and printer into that corner space and spread the food items out on the long bar area at the end of the room or anywhere else in the nice big large rooms. Anyone with basic food and hospitality knowledge would quickly see this as an easy crowd control flow fix. The literature all says the lounge is open all day but whenever you try to access not during the breakfast or evening times, it was locked. The entrance to the hotel could use some updating, upgrading. Automatic doors would be nice as opposed to 2 sets of heavy doors that collapse on you as you come through with luggage and poor bellman. The showers had luke warm water and no water pressure. That was a major bummer.
Very clean property, friendly staff, great location and nicely decorated.
Location and absence of casino.
Air conditioning poor. None in hallways. Minimally acceptable in room. Would not stay here again in summer months.
Interesting concept...needs work
Hipster vibe, very friendly staff, downtown location, clean, good beds and sheets, nice big room. They are trying hard, with some good ideas. And some room for improvement. Stay here...give them the benefit of the doubt...enjoy the quirkiness.
1. The restaurant and bar and room service closes at 9pm...10 pm... on the weekends. Seriously??? 2. There was not a guide to the hotel included in the room. A rock climbing gym that is the entire 2nd floor and one whole face of the building...kinda cool...but explain it to me. How's it work? Other services? 3. The menu under the glass top of the night table...really? Pretty cheesy. Put the menu in the hotel guide, see above. 4. Glass tops on the night tables? Really? 5. The bathroom was tiny and not well remodelled - tiny tub, shower head at about 5'3"...I'm 6'4", I could barely wash my armpits...
Good non smoking and no casino hotel
Clean non smoking and no casino with reasonable rate
No swimming pool
Loved almost everything about the hotel except it was a little pricey for the amenities it provides. Price is relative to surrounding hotels, but it seems to offer less overall unless you pay even more extra to access "Club Level" amenities.
Tried to eat dinner at Roundabout Grill, which is the restaurant located at the hotel, but order was taken incorrectly after being asked about it twice, so the wrong food was brought out then it took an extra 20+ minutes to get the correct food. The staff was very kind and accommodating in trying to correct the mistake, but due to time constraints with other activities, I was forced to ask for a refund and never had a chance to eat the food which was wasted along with the hour I spent waiting. This won't keep me from trying to eat there on another trip, but it was a pretty frustrating experience especially as a guest of the hotel.
Not worth the money
Renovated but it's still an old building. Has everything you would expect a hotel room to have. Good view. Staff was great.
Everything felt cheap. The room has only one winow ando the bath tub felt like it was flexing underneath me. Walls are very thin. And you can hear everything out side. Only parking was valet unless you wanted to walk.
Place was clean looked modern.
The only Thing was the location it was in the heart of Reno but had a few pan handlers approach me. However I think that's just how Reno is now in general
The room and bed were comfy
I like everything pritty much
The Whiteney Peak Hotel offers something unique compared to other hotels in the Reno area. It is the only non-gaming, non-smoking, independent hotel in the Reno area. It is perfect for business or leisure travelers seeking a quiet, ambient stay in Reno.
The stunning high-rise hotel offers a plethora of accommodation options, including king rooms, spacious suites, and club rooms. All accommodations offer free high-speed wifi, flat screen televisions, coffee makers, mini fridges, microwaves, plush bedding, spacious bathrooms, custom bath products, modern decor, and air-conditioning. The 16th floor boasts ultra-chic suites with spacious living room areas and bars. All club rooms and suites include access to a premium lounge with complimentary breakfast, snacks, and drinks. All rooms are pet and kid-friendly. Laundry service and room service is available.
The hotel has an all-inclusive option available for guests. A 24/7 gym is fully-equipped with free weights, cardio machines, and exercise equipment. There is also a rock climbing center with a kids’ wall. An airport shuttle is available for airport transfers. Business travelers can utilize the onsite business center which holds space for meetings, conferences, and corporate events.
The onsite farm-to-table restaurant, Roundabout Grille, offers an impressive seasonally changing menu of upscale fare. A wide range of American classics are created with fresh, natural, high-quality ingredients. Some menu offerings include grapefruit & beet salad, tuna poke, hanger steak, and more. The restaurant is open for breakfast, lunch, dinner, and happy hour.
based on 816 reviews
Value for money
Policies vary by room type and provider.
Whitney Peak Hotel is located at 255 North Virginia Street in Southwest, 0.2 km from the center of Reno. Reno Amtrak Station is the closest landmark to Whitney Peak Hotel.
Check-in time is 15:00 and check-out time is 11:00 at Whitney Peak Hotel.
Yes, Whitney Peak Hotel offers free Wi-Fi.
No, Whitney Peak Hotel does not offer free parking.
No, Whitney Peak Hotel does not offer free airport shuttle service.
Whitney Peak Hotel is 4.2 km from Reno.
Yes, Whitney Peak Hotel is a pet-friendly hotel.
No, Whitney Peak Hotel does not have a pool onsite.