Value for money
Distance to city center
Distance to airport
|"Great services and excellent staff"||(in 160 reviews)|
|"Nice hotel with a great breakfast!"||(in 135 reviews)|
|"Delicious breakfast and comfortable bed."||(in 51 reviews)|
|"The rooms are very small."||(in 6 reviews)|
|great location||in 449 reviews|
|friendly staff||in 380 reviews|
|excellent room||in 294 reviews|
|great breakfast||in 276 reviews|
|termini station||in 224 reviews|
|hotel was clean||in 177 reviews|
|comfortable bed||in 118 reviews|
|walking distance||in 108 reviews|
|close to termini||in 102 reviews|
|close to the train||in 60 reviews|
|restaurants close||in 57 reviews|
|close to all attractions||in 44 reviews|
|mobile phone||in 25 reviews|
|hop off bus||in 19 reviews|
|trevi fountain||in 19 reviews|
|rooms are small||in 16 reviews|
|breakfast is included||in 1 review|
|good breakfast||in 1 review|
|good service||in 1 review|
|madrid||in 1 review|
|swimming pool||in 1 review|
Room ; Breakfast
Crisp and clean
Recently updated hotel close to Termini. Friendly and helpful staff make this hotel a great option for someone into simplicity. Steam/sauna, convenient to sights, inexpensive breakfast .... What more could you ask for!! I will return to this hotel next visit
Notbreally a experience to remember
Only the location
First of all we were booked on this hotel that we choose for the convinient location near the Termini station in Rome. On arrival we saw a big group also arriving by bus, and we thougt that the check in will be long. that wasn't the case since agter a few minutes they just told us that there was a problem with the room and that they will relocate is at another best western hotel, the president. Well since the all purpose of this choice was the convinient location near the Termini, we weren't haapy with this change because it meant that we would spend much more time and money in transport to get to termini. when we told them that they said that they will pay the taxi for the hotel, and then the taxi for termini on the next day, and also another one for termini on that same night if we want to, since we were visiting family near the station. Well we refuse the taxi for that night, but accepted the taxi for the next day to termini. We confirmed this when we arrived at the new hotel and they also told us the same, tjat they will pay the taxi to termini The next day when we requested the taxi, the answer was different, that they couldn't pay the taxi to termini, only to the best western universo and then we would have to walk to the station. If they told us that on the beggining we would made different arrangments, since we would need more time to do that, and consequently we could only catch the train to fiumicimo much later than we were thinking and got us trough running since the station and terminals, almost loosing our flight. So, for this, not very happy with best western, even if they offered us a fruit basket.
The location was great and safe! Easy to find from Termini Station. Clean rooms and overall well kept hotel. I would give the hotel a 3-3.5 (out of 5) star rating as it's definitely much better than a motel but pretty much a no frills experience. Since I was a solo traveller I was not looking for luxury but rather for close proximity to Termini as this was my first time in Rome. I was able to walk everywhere which I really liked. I would recommend this hotel.
The lady who checked me in was very pleasant and welcoming however the next two experiences I had (both men) were ok. Both men did not smile and were not very friendly.
We liked everything! I am a returning guest. I stayed at the BW Universo 4 years ago and had a great time. Hotel is well maintained, clean, great beds and above all friendly and accommodating staff. Especial thanks to Roberta, Isabella, Johnny and Edward for making our stay memorable.
we were very comfortableat hotel and location is great.we had a late checkout at no extra charge.
The room was nice but did not have a view not that many rooms in Rome would have a view. It also had free internet in the room.
The staff were very rude & unhelpful. Upon checkin we were told that our room did not exist and they were not appolagetic at all. The staff at breakfast time were very rude & unwelcoming. They started packing up breakfast even before 10.30am. I saw some patrons turn up right on 10.30 and they were told to go to the bar & order a meal. Althought the bathroom looked nice the water in the shower poured out which became annoying having to mop up the water. I dont mind a few splashes but the shower we had the water just poured out.
Close to Termini, Room was large, nice bathroom, desk, TV,clean, Brekfast was very nice in a larger room
AC was not cold. did not match the thermostat. Only one staff member spoke English and at one point about 12 people need him so I had to leave the hotel and come back. Instructions about the internet were not clear, They said they had WIFI, then I needed to get a password from the desk. Then I eventually found out the LAN line in the room is the only internet but that was not clear from the staff or any info in the room
General service was good and food (breakfast) was good. I found the reception staff a bit tetchy on arrival - about 10:00pm on Friday 18th.Room was excellent.
I found the glass shelf over the foot wash to be a hazzard as I hit my head off it several times.Air conditioning needs to be explained on arrival as controls vary from hotel to hotel
Location and large balcony
New room, great bathroom, great breakfast
Lobby looks uninviting, front desk staff a bit rude
Close to the train station, friendly staff, good free breakfast
Clean and good location.
Too expensive for what it is. The AC did not work properly and when we asked for someone to fix it they said it worked fine. The breakfast was mediocre. The staff was not helpful or friendly at all. I was expecting a lot more for that price.
Service was great and rooms were very comfortable and modern
Standard, comfort and cleanliness of the rooms. Good position, helpful staff.
Can't think of anything.
Best Western Plus Hotel Universo is in the heart of Rome, so it's next to many popular destinations. For example, tourist attractions like Basilica di Santa Maria Maggiore, Museo Nazionale Romano - Palazzo Massimo Alle Terme, Basilica di Santa Prassede, and Basilica di Santa Maria Degli Angeli e Dei Martiri are all within walking distance of the hotel. Similarly, trendy restaurants like Gelateria S.M.Maggiore, Ambrosia Rooftop Restaurant & Bar, Ristorante Nerone, and The Gelatist Via Nazionale 19 are just minutes away. The closest airports are Ciampino Airport and Fiumicino Airport, while train stations like Termini and Repubblica - Teatro dell' Opera.
At Best Western Plus Hotel Universo, guests have exclusive access to amenities like a fitness center that has a gym and a workout room. In this fitness center, guests can exercise and remain in good shape even though they're away from home. Another amenity is free high-speed internet that allows visitors to surf the web from their smartphones, laptops, and tablets the moment they enter the property. Other amenities include room service, complimentary breakfast, laundry service, dry cleaning, airport transportation, and a concierge at the front desk who's willing to provide assistance and guidance upon request 24 hours a day, 7 days a week. This hotel also offers access to a spa, a restaurant, a bar, a lounge, and a banquet room. There are meeting rooms, conference facilities, and a business center available for use as well. The staff here is multilingual and the property is completely smoke-free and suitable for people with wheelchairs.
This hotel offers many room types that have different features and benefits. Nevertheless, every room has air conditioning and heating so that guests remain comfortable during their stay. Likewise, every room has a private bathroom that includes a bathtub, a shower, a toilet, a hairdryer, and free toiletries. Each room also has a flat-screen TV, a work desk, and a minibar.
based on 1,700 reviews
Value for money
Policies vary by room type and provider.
Best Western Plus Hotel Universo is located at Via Principe Amedeo 5/B in Historical Center, 0.9 km from the center of Rome. Fontana di Trevi is the closest landmark to Best Western Plus Hotel Universo.
Check-in time is 14:00 and check-out time is 11:00 at Best Western Plus Hotel Universo.
Yes, Best Western Plus Hotel Universo offers free Wi-Fi.
No, Best Western Plus Hotel Universo does not offer free parking.
No, Best Western Plus Hotel Universo does not offer free airport shuttle service.
Best Western Plus Hotel Universo is 13.8 km from Rome Ciampino.
Yes, Best Western Plus Hotel Universo is a pet-friendly hotel.
No, Best Western Plus Hotel Universo does not have a pool onsite.
Historical Center is known for: tours, history, shopping, elegant, public squaresMore