Value for money
Distance to city center
Distance to airport
|"Very comfy beds and wonderful breakfast."||(in 111 reviews)|
|"Reception staff amazing Rooms cozy."||(in 141 reviews)|
|"Good location and friendly staff."||(in 63 reviews)|
|"Shower pressure was poor."||(in 29 reviews)|
|"Breakfast was actually quite disgusting."||(in 31 reviews)|
|"Customer service great everywhere ."||(in 6 reviews)|
|great room||in 340 reviews|
|staff were friendly||in 339 reviews|
|heated pool||in 214 reviews|
|bed was very comfortable||in 190 reviews|
|breakfast was good||in 187 reviews|
|great location||in 137 reviews|
|shower head||in 75 reviews|
|free wifi||in 70 reviews|
|bit dated||in 58 reviews|
|sliding door||in 45 reviews|
|value for money||in 37 reviews|
|room service||in 28 reviews|
|rotorua||in 14 reviews|
The room was nice and was clean.
The hotel looks very run down except inside our room.
It was convenient for city and surrounds. Staff at front desk very helpful. Staff in Bistro willing to bring a meal late after dinner.
Good price for room and dinner
Mattress could improved Tv reception poor no sky sports as promised
my wife lost her prajams at your hotel.but no respose from your staff.
I was booked into a cheap room and they upgraded me. I was booked in for 1 night but was unsure whether I would need an additional night and they said they would tentativet book me for the additional night. As it happens I didnt take up the additional night but it was nice knowing that I had some certainty of accomodation if I needed it. I am definately going to use this motel every time I return to stay in Rotorua.
When we arrived there was no bed available for my son we had to wait 4 hours for this and towels. the room was outdated the balcony was rotten and had spider webs everywhere.Nothing like the pictures on the internet when I first booked.Everything we asked for was unavailable including internet, eftpos facilities. the hotel was short staffed and waiting times for service was too long. reception staff were unhelpful and abrupt. I have put most of these comments in the hotel comments form.
Good price, nice room, nice location, deli restaurant buffet.
Reception staff were not friendly.
The staff were very pleasent, we even got upgraded to superior room at no extra cost.
It provided my family with plenty of activities to keep us busy during a cold rainy couple of days. The heated pool, spa, sauna, gymnasium. The restaurant was good with choice of a la carte and buffet. And the bar atmosphere provided adults with a relaxing time.
A couple of the staff were just plain messy in simple customer service protocol. It just doesnt help and for ratings, I can understand why it is a 3 stars hotel. For example, a bar staff member could not be bothered to get a spoon (the bar was only 10 meters from the restaurant, and the three of us were the only patrons at the bar) to ensure a specialised drink (shooter) was poured correctly. Presentation is everything some might say and this staff member hasnt heard of that obviously. Perhaps my family and I didnt look important enough!! I did not complain at the time, to ensure my family enjoy the night, so I appreciate the opportunity to comment.
Quietness and spaciousness of the room. a table and three chairs being provided for extra entertaining.
When you stay at Copthorne Hotel Rotorua in Rotorua, you'll be in the business district, within a 15-minute drive of Polynesian Spa and Skyline Rotorua. Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.
based on 1,218 reviews
Value for money
Policies vary by room type and provider.
Copthorne Hotel Rotorua is located at 328-348 Fenton Street, 1.9 km from the center of Rotorua. Rotorua Golf Club is the closest landmark to Copthorne Hotel Rotorua.
Check-in time is 14:00 and check-out time is 10:00 at Copthorne Hotel Rotorua.
Yes, Copthorne Hotel Rotorua offers free Wi-Fi.
Yes, Copthorne Hotel Rotorua offers free parking.
No, Copthorne Hotel Rotorua does not offer free airport shuttle service.
Copthorne Hotel Rotorua is 7.5 km from Rotorua. Copthorne Hotel Rotorua is 53.9 km from Tauranga.
No, pets are not allowed at Copthorne Hotel Rotorua.
Yes, Copthorne Hotel Rotorua has a pool onsite.