Copthorne Hotel Rotorua

The staff were very pleasent, we even got upgraded to superior room at no extra cost.

It provided my family with plenty of activities to keep us busy during a cold rainy couple of days. The heated pool, spa, sauna, gymnasium. The restaurant was good with choice of a la carte and buffet. And the bar atmosphere provided adults with a relaxing time.

A couple of the staff were just plain messy in simple customer service protocol. It just doesnt help and for ratings, I can understand why it is a 3 stars hotel. For example, a bar staff member could not be bothered to get a spoon (the bar was only 10 meters from the restaurant, and the three of us were the only patrons at the bar) to ensure a specialised drink (shooter) was poured correctly. Presentation is everything some might say and this staff member hasnt heard of that obviously. Perhaps my family and I didnt look important enough!! I did not complain at the time, to ensure my family enjoy the night, so I appreciate the opportunity to comment.