|"Clean Staff friendly and courteous."||(in 180 reviews)|
|""Fruendly helpful staff, clean nice rooms""||(in 115 reviews)|
|""everything was great, big rooms.""||(in 48 reviews)|
|"The shower head was broken"||(in 17 reviews)|
|"The parking lot was horrible."||(in 35 reviews)|
|"The breakfast area was absolutely filthy."||(in 21 reviews)|
|friendly staff||in 427 reviews|
|good breakfast||in 404 reviews|
|bed was comfortable||in 215 reviews|
|good location||in 205 reviews|
|pool and hot tub||in 195 reviews|
|room was clean||in 162 reviews|
|parking lot||in 121 reviews|
|everything was great||in 112 reviews|
|breakfast area||in 102 reviews|
|front desk||in 84 reviews|
|river walk||in 68 reviews|
|shower curtain||in 43 reviews|
|king size||in 40 reviews|
|san antonio||in 25 reviews|
|close to downtown||in 23 reviews|
|could hear||in 13 reviews|
I was able to get my laundry done and the staff was accommodating to my needs... extra towel, change for the washer/dryer.
Breakfast...nothing hot other than the pancake machine and coffee.
Something I've never experienced before. Read...
I went to the lobby to work on my laptop. A man asked where the front attendant was. He had been waiting there 20 minutes waiting to check in. He continued to wait, while I was working, for another 20 minutes. No one. I tried to help him by looking around. No one. Called hotel number and pager number on card in lobby. Nothing. I found the BW customer service number for him and he called. He explained he has been waiting for 60 minutes now (I also got on to verify because they didn't seem to believe him). They opened a "case" and said they couldn't reach the manager or anyone there. After an 90 minutes, two young ladies come from the hotel and instead of apologizing, they gave him a hard time (because he was obviously upset). Unbelievable. The next day I asked the front desk if the manager (who wasn't there) could give me a call. Nothing. I fear for the customers who stay here. Some of the employees have zero respect for their customers, for their management, or the reputation of BW. That individual deserved better.
I fear for the customers who stay here. Some of the employees have zero respect for their customers, for their management, or the reputation of BW. That individual deserved better.
Pillows were comfortable
Restroom was not sanitized nor clean. Found many hairs and sink was dirty as well. Sofa bed had bugs (not bed bugs) and room was a bit roughed up. Overpriced for what it really is.
Front desk employees always nice and helpful!
Close to downtown
No need for a car. Were able to walk to all sites downtown and areas south of downtown. So convenient, comfortable, and nice breakfast.
Basic needs met
Clean room, decent shower, ok for passing thru, still would probably look for better location next time
fast food and cracker barrel not many choices to eat nearby
The toilet tank had a leak that when you flushed spit water out the bottom
I liked the comfort of the beds.
The breakfast was very poor. They only had fruits, coffee, pancakes. Nothing compared to other hotels .
For the low price it was very good!!! The breakfast was about average but the room had a big bed and a puli out coach. Staff was extremely friendly abdomen helpful. If I ever return to San Antonio I will be staying here again!!
Ironing board in the room was flimsy but I could live with it!!
The very BEST Best Western ever!
Don't think that because of the great rates you're not getting a quality place because you are. We were only going to stay one night and ended up staying three. Unmatched service alone guarantees we'll be coming back. Not one time in our 3 night stay did we find a single flaw in the room, property or staff. The location is strategic as it is close to the awesome Riverwalk and also to most freeway on ramps. From the minute we checked in, we were offered suggestions on where to go, eat, coupons, and maps. We interacted with all of the staff, including the General Manager, day and night, and all we're professional and helpful. We are not just recommending it, we are coming back.
Very nice, clean room. Staff was very friendly and helpful.
Best Western Alamo Suites is right in the downtown area of San Antonio, which makes it easy for business travelers and vacationers to reach their destinations. The property provides 72 rooms for guests. Service animals are welcome at the property, but pets are not allowed. The property is nonsmoking and family-friendly, and cribs are available for those who need them. Extra beds for the room are not available.
Guests will find that all of the rooms at the property offer free wired Internet, as well as WiFi. The rooms have TVs with cable channels, refrigerators, microwaves, tea and coffee making facilities, private bathrooms, a ceiling fan, air conditioning, a free newspaper, air conditioning, a phone, and free local calls.
Guests can partake of a complimentary continental breakfast in the morning if they wish. The property offers an indoor pool and a spa tub, as well as a fitness center for those who want to stay in shape. Some of the other facilities and features of the property include a safe deposit box, luggage storage, a 24hr front desk, a 24hr business center, and coffee and tea in the common areas.
Those who stay at the downtown hotel will find that they are a short distance from the Alamo, Rivercenter Mall, Six Flags, SeaWorld, the convention center, and more. Nearby places to dine and grab a drink include The Beer Depot, April Chinese Restaurant, Eddie’s Taco House, and the Guenther House Restaurant.
based on 1,386 reviews
Policies vary by room type and provider.
Best Western Alamo Suites is located at 1002 South Laredo Street in Downtown, 1.2 km from the center of San Antonio. Market Square is the closest landmark to Best Western Alamo Suites.
Check-in time is 15:00 and check-out time is 11:00 at Best Western Alamo Suites.
Yes, Best Western Alamo Suites offers free Wi-Fi.
Yes, Best Western Alamo Suites offers free parking.
No, Best Western Alamo Suites does not offer free airport shuttle service.
Best Western Alamo Suites is 13.2 km from San Antonio. Best Western Alamo Suites is 118 km from Austin Bergstrom.
Yes, Best Western Alamo Suites has a pool onsite.
Daily cleaning, increased availability of sanitation products.
Lobbies with safe social distancing.
Minimal contact with hotel personnel and other guests.