2 stars
Red Roof Inn Plus+ San Antonio Downtown - Riverwalk
1011 East Houston Street, San Antonio, TX 78205, United States
San Antonio, TX
See location+1 210 229 9973Photos of Red Roof Inn Plus+ San Antonio Downtown - Riverwalk
Overview
Hotel with a seasonal outdoor pool, a short walk to Alamo Along with self parking, this smoke-free hotel has coffee/tea in a common area and a seasonal outdoor pool. WiFi in public areas is free. Other amenities include laundry facilities, a 24-hour front desk, and a front-desk safe. Weekly housekeeping is available. Red Roof Inn PLUS+ San Antonio Downtown - Riverwalk offers 215 accommodations with coffee/tea makers and hair dryers. Smart televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations and complimentary toiletries. This San Antonio hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided weekly. Recreational amenities at the hotel include a seasonal outdoor pool.
Latest deals for Red Roof Inn Plus+ San Antonio Downtown - Riverwalk
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including VAT, excluding local taxes and fees.
Amenities at Red Roof Inn Plus+ San Antonio Downtown - Riverwalk
- Outdoor pool
- Room service
- Free Wi-Fi
- Coffee machine
- Wi-Fi available in all areas
- Flat-screen TV
- TV
- Cable or satellite TV
- Free toiletries
- Meeting/Banquet facilities
Accessibility and suitability
- Entire unit wheelchair accessible
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Roll-in shower
- Shower chair
- Accessible by elevator
- Adapted bath
- No smoking
- Lowered sink
- Non-feather pillow
- Toilet with grab rails
- Upper floors accessible by elevator
- Designated smoking area
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Linens
- Towels
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Body soap
- Air-conditioned
- Trash cans
- Conditioner
Services and conveniences
- ATM on-site
- Wake-up service
- Safety deposit box
- Meeting/Banquet facilities
- Room service
- Key card access
- Express check-out
- 24hr front desk
Dining
- Microwave
- Refrigerator
- Food can be delivered to guest accommodation
- Coffee machine
- Vending machine (drinks)
- Vending machine (snacks)
Media and entertainment
- Radio
- Flat-screen TV
- Cable or satellite TV
- Pay-per-view channels
- TV
Bathroom
- Raised toilet
- Toilet
- Toilet paper
- Private bathroom
- Walk-in shower
General
- Window
- Family rooms
- Seating area
- Telephone
- Carpeted
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
Bedroom
- Socket near the bed
- Alarm clock
- Wardrobe or closet
Workspace
- Fax/photocopying
- Laptop safe
- Desk
Parking and transportation
- Parking
Family friendly
- Cribs available
Pool
- Outdoor pool
Reviews of Red Roof Inn Plus+ San Antonio Downtown - Riverwalk
6.5
Okay
3262 verified ratings
Wonderful
793
Very good
447
Good
487
Okay
328
Fair
420
Mediocre
222
Poor
565
Guests say
Guests generally appreciated the hotel's location, noting its proximity to the riverfront and convention center. However, there were significant complaints regarding cleanliness, with reports of dirty rooms and poor bathroom maintenance. Service also fell short, with several guests mentioning rude staff and long waits for check-in, alongside issues with communication from the front desk.AI-Generated from customer reviews
Sort by:Most recent
Score by provider
6.6 out of 10
2018 reviews
6.1 out of 10
389 reviews
7.1 out of 10
45 reviews
6.6 out of 10
16 reviews
Pros (+) Location
Cons (-) Customer service ( very rude ) Room service ( did not clean room / give new towels )
Pros (+) Good location. Staff seemed friendly
Cons (-) Lots of things could have been better. If you don’t have your own transportation, ok spot to go. Otherwise just stay outside of downtown and pay for daily parking. You’ll get better value out of hotel away from downtown
Pros (+) Great staff
Cons (-) Terrible customer service. Priced too high for the quality. Hotel floors were stained and it smelled all over. Pool was mediocre. Adverstised with free parking and breakfast and microwave/fridge in room and you had to get a special package for that. Felt like that should have been clarified. Elevator was broke and toilet in room was broke, too.
Pros (+) Pet friendly
Cons (-) Room was not ready at 5pm . They took our name put it on a list and saiid they would call us. After 3 hours no call. If you complain mgr. threatens to cancel your reservation, they also have a black list of customers I witnessed that with one customer as well. They will also charge you a 1.50 fee for a safe in room.
Pros (+) Hotel needs to be updated. Duvet was heavily stained. A giant cochroach came out from under the dresser. Towels were abrasive and not soft. Inside of desk and drawers were stained.
Cons (-) Old and worn.
Pros (+) Walking distance to downtown (riverwalk/Alamo) but its a sketchy area if you are alone. Many homeless and cat callers around. Rooms were modern and looked just like the pictures. Staff was friendly and helpful
Cons (-) Sheets were dirty, asked for new ones and we're still dirty. Add on extra charges after initial booking fee, must pay for parking, ADA accessible restroom was constantly wet. Showers must run for ten minutes before water heats up, refrigerator didn't work, roach came out of restroom drain.
Pros (+) Nothing to like here.
Cons (-) The internet service in my 5th floor room was poor. Then the crickets moved in. I killed three of them and counted 5 more down the hall from me. While I was at the font desk talking about the lack of Wifi, two very angry women guests came down to check out because of all the bugs. The interior is worn and does not present as clean. There was a puddle of water in the middle of the floor. They offer...
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Cons (-) Staff was rude. Door was missing the bottom liner so you could hear everyone that walked by.
Pros (+) Overall nice clean hotel for the price
Cons (-) That we had to pay $15 daily for parking
Location
1011 East Houston Street, San Antonio, TX 78205
What's nearby
- The Alamo0.5 km
- Tower of the Americas0.7 km
- Hemisfair Park0.8 km
- La Villita Historic Arts Village0.9 km
- Majestic Theatre0.9 km
- Institute of Texan Cultures1 km
- San Antonio River Walk1 km
- Cathedral of San Fernando1.3 km
- San Antonio Museum of Art1.3 km
- Spanish Governor's Palace1.4 km
- Market Square1.8 km
- Japanese Tea Garden4 km
Policies
Check-in/Check-out | Check in anytime after 16:00, check out anytime before 11:00 |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
When to book a room at Red Roof Inn Plus+ San Antonio Downtown - Riverwalk
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